@Lottiediddle,
I see you’re from the UK - the App is working okay here - you haven’t explained your local setup or what the issues are? What have Sonos Support said to you, or done for you so far?

To be blunt, Sonos are not actively listening here, as it is largely a community forum.  
Many users have posted specifics about their issues and have received help from others and have got their systems working.  You have posted twice, and while I understand the need to vent, you haven’t given any details that might assist others in helping you.  It’s up to you to decide if you want help.   

Thanks for your reply, It has been such a problem, I use it for my business and I am literally on the phone every two weeks or so, a 70 minute wait at least…. today I have heard the automated lady say it will be 1.5 hours… it’s getting to the point where I’m thinking I’m, going to have to “bin” it… I’ve given up on the beam for the TV, just disconnected it  so that at least I can watch tv, forget the surround sound, I have been on the phone so much to them, I am very frustrated

Oh and the system won't connect at all through the awful app now, can’t play music at all

It just gets the “swirly” icon when I try to play music… thanks for the help and apologies, I’ve just had enough of it.

We need an official update from Sonos.

I have 3 out of 5 speakers disconnected from the system and unusable.

When I attempt to play anything through the new app, it simply doesn't connect.

I keep calling them up and then have to go through the long process of disconnecting and reconnecting….surely this shouldn't be a regular issue??

I still have dozens of questions for you, as there’s very little detail in your posts and we would probably be here for a very long time anyway trying to sort things out.. It’s probably far easier to still go back to Sonos Support and explain the ‘recurring issue’ to them and if necessary maybe ask to speak to someone in the level 2 Support Team and see if they can maybe assist - but these things can sometimes depend on local hardware and possibly any work-based security measures you may have in place on your office network or controller etc. The far longer alternative is to wait and just see if any future firmware/software updates might perhaps fix the issues for you. Although I still think personally that Sonos Support may prove to be your best option, aswell as installing any new updates, going forward.