Contributor I

New Sonos Update (APPALLING, TERRIBLE, DISASTROUS)

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SONOS WHY!!

How have they released a long awaited update, and somehow managed to downgrade the whole system??

I will name a few of the features that were available on the previous app, that have now been taken away: Alarm, add a song to the que, add a song to the end of the que, rearrange the tracks that are currently playing, remove a track from the que, SLEEP TIMER

These are some of the major notices that I have experiences. Why why why??? These features were the pinnacle for me using the whole Sonos system. My whole routine has to be changed now, I can't even sleep whilst my sound system is on, because I have to turn the music off manually, which is SO inconvenient, I don't mean to sound like your typical Karen, but cmon I can't be the only experiencing these issues :(

Whilst typing this message I checked for an update on the app, and there was one available, and now miraculously the alarm feature has popped up, and I definitely know it wasn't there before, so this update must've added the feature back.

For anyone wondering, my version is update is: 80.00.05-release+20240510.78d060b

And to find the alarm setting...

> Settings > Manage (next to 'Your System') > Alarms (under 'About My System') and Bob's your uncle! Should be there, well it was for me, just make sure you are on the version I labelled above.

Anyhow, Sonos Support, I hope someone from your internal team gets back to me, am not just saying this, but many of your users will leave for other systems, you're supposed to be the 'designer' of the sound world, and your system updates are absolutely garbage, please for the love of God bring these features back.

In regards to the actual UI of the app, does feel a lot smoother, but could also be updated, I feel Sonos has released this update way way way too soon, change your UI developers, or whichever manager authorised the release of this update, appalling work Sonos, so very disappointed, I currently own two Sonos Arcs, and was on my way to purchase the surround sound package, for both my living room and front room, but now I am reconsidering, and maybe considering finding a new system that's not Sonos, cus this is appalling.

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G

Gaham

Headliner I

SONOS WHY!!

How have they released a long awaited update, and somehow managed to downgrade the whole system??

I will name a few of the features that were available on the previous app, that have now been taken away: Alarm, add a song to the que, add a song to the end of the que, rearrange the tracks that are currently playing, remove a track from the que, SLEEP TIMER

These are some of the major notices that I have experiences. Why why why??? These features were the pinnacle for me using the whole Sonos system. My whole routine has to be changed now, I can't even sleep whilst my sound system is on, because I have to turn the music off manually, which is SO inconvenient, I don't mean to sound like your typical Karen, but cmon I can't be the only experiencing these issues :(

Whilst typing this message I checked for an update on the app, and there was one available, and now miraculously the alarm feature has popped up, and I definitely know it wasn't there before, so this update must've added the feature back.

For anyone wondering, my version is update is: 80.00.05-release+20240510.78d060b

And to find the alarm setting...

> Settings > Manage (next to 'Your System') > Alarms (under 'About My System') and Bob's your uncle! Should be there, well it was for me, just make sure you are on the version I labelled above.

Anyhow, Sonos Support, I hope someone from your internal team gets back to me, am not just saying this, but many of your users will leave for other systems, you're supposed to be the 'designer' of the sound world, and your system updates are absolutely garbage, please for the love of God bring these features back.

In regards to the actual UI of the app, does feel a lot smoother, but could also be updated, I feel Sonos has released this update way way way too soon, change your UI developers, or whichever manager authorised the release of this update, appalling work Sonos, so very disappointed, I currently own two Sonos Arcs, and was on my way to purchase the surround sound package, for both my living room and front room, but now I am reconsidering, and maybe considering finding a new system that's not Sonos, cus this is appalling.

Welcome to the party.

There are lots of posts covering this.

Sonos say that we will have everything that we expect by the end of June.

Its up to you to decide if you believe that they will achieve this.

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R

robolab

Enthusiast II

SONOS WHY!!

How have they released a long awaited update, and somehow managed to downgrade the whole system??

I will name a few of the features that were available on the previous app, that have now been taken away: Alarm, add a song to the que, add a song to the end of the que, rearrange the tracks that are currently playing, remove a track from the que, SLEEP TIMER

These are some of the major notices that I have experiences. Why why why??? These features were the pinnacle for me using the whole Sonos system. My whole routine has to be changed now, I can't even sleep whilst my sound system is on, because I have to turn the music off manually, which is SO inconvenient, I don't mean to sound like your typical Karen, but cmon I can't be the only experiencing these issues :(

Whilst typing this message I checked for an update on the app, and there was one available, and now miraculously the alarm feature has popped up, and I definitely know it wasn't there before, so this update must've added the feature back.

For anyone wondering, my version is update is: 80.00.05-release+20240510.78d060b

And to find the alarm setting...

> Settings > Manage (next to 'Your System') > Alarms (under 'About My System') and Bob's your uncle! Should be there, well it was for me, just make sure you are on the version I labelled above.

Anyhow, Sonos Support, I hope someone from your internal team gets back to me, am not just saying this, but many of your users will leave for other systems, you're supposed to be the 'designer' of the sound world, and your system updates are absolutely garbage, please for the love of God bring these features back.

In regards to the actual UI of the app, does feel a lot smoother, but could also be updated, I feel Sonos has released this update way way way too soon, change your UI developers, or whichever manager authorised the release of this update, appalling work Sonos, so very disappointed, I currently own two Sonos Arcs, and was on my way to purchase the surround sound package, for both my living room and front room, but now I am reconsidering, and maybe considering finding a new system that's not Sonos, cus this is appalling.

Welcome to the party.

There are lots of posts covering this.

Sonos say that we will have everything that we expect by the end of June.

Its up to you to decide if you believe that they will achieve this.

It’s irrelevant.
We’re not beta testers. We are suddenly without what we paid for until they fix it? Why?

They don’t respect us.

Translate

R

R4NDOMZAuthor

Contributor I

SONOS WHY!!

How have they released a long awaited update, and somehow managed to downgrade the whole system??

I will name a few of the features that were available on the previous app, that have now been taken away: Alarm, add a song to the que, add a song to the end of the que, rearrange the tracks that are currently playing, remove a track from the que, SLEEP TIMER

These are some of the major notices that I have experiences. Why why why??? These features were the pinnacle for me using the whole Sonos system. My whole routine has to be changed now, I can't even sleep whilst my sound system is on, because I have to turn the music off manually, which is SO inconvenient, I don't mean to sound like your typical Karen, but cmon I can't be the only experiencing these issues :(

Whilst typing this message I checked for an update on the app, and there was one available, and now miraculously the alarm feature has popped up, and I definitely know it wasn't there before, so this update must've added the feature back.

For anyone wondering, my version is update is: 80.00.05-release+20240510.78d060b

And to find the alarm setting...

> Settings > Manage (next to 'Your System') > Alarms (under 'About My System') and Bob's your uncle! Should be there, well it was for me, just make sure you are on the version I labelled above.

Anyhow, Sonos Support, I hope someone from your internal team gets back to me, am not just saying this, but many of your users will leave for other systems, you're supposed to be the 'designer' of the sound world, and your system updates are absolutely garbage, please for the love of God bring these features back.

In regards to the actual UI of the app, does feel a lot smoother, but could also be updated, I feel Sonos has released this update way way way too soon, change your UI developers, or whichever manager authorised the release of this update, appalling work Sonos, so very disappointed, I currently own two Sonos Arcs, and was on my way to purchase the surround sound package, for both my living room and front room, but now I am reconsidering, and maybe considering finding a new system that's not Sonos, cus this is appalling.

Welcome to the party.

There are lots of posts covering this.

Sonos say that we will have everything that we expect by the end of June.

Its up to you to decide if you believe that they will achieve this.

It’s irrelevant.
We’re not beta testers. We are suddenly without what we paid for until they fix it? Why?

They don’t respect us.

Exactly!

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D

Djvdb

Lyricist I

The apps keeps crashing. Cant update my play:3. I cant do anything with the app it keeps getting stuck and crashes. Sonos products are useless now. When will they fix this?

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W

WickedNat

Lyricist I

SONOS WHY!!

How have they released a long awaited update, and somehow managed to downgrade the whole system??

I will name a few of the features that were available on the previous app, that have now been taken away: Alarm, add a song to the que, add a song to the end of the que, rearrange the tracks that are currently playing, remove a track from the que, SLEEP TIMER

These are some of the major notices that I have experiences. Why why why??? These features were the pinnacle for me using the whole Sonos system. My whole routine has to be changed now, I can't even sleep whilst my sound system is on, because I have to turn the music off manually, which is SO inconvenient, I don't mean to sound like your typical Karen, but cmon I can't be the only experiencing these issues :(

Whilst typing this message I checked for an update on the app, and there was one available, and now miraculously the alarm feature has popped up, and I definitely know it wasn't there before, so this update must've added the feature back.

For anyone wondering, my version is update is: 80.00.05-release+20240510.78d060b

And to find the alarm setting...

> Settings > Manage (next to 'Your System') > Alarms (under 'About My System') and Bob's your uncle! Should be there, well it was for me, just make sure you are on the version I labelled above.

Anyhow, Sonos Support, I hope someone from your internal team gets back to me, am not just saying this, but many of your users will leave for other systems, you're supposed to be the 'designer' of the sound world, and your system updates are absolutely garbage, please for the love of God bring these features back.

In regards to the actual UI of the app, does feel a lot smoother, but could also be updated, I feel Sonos has released this update way way way too soon, change your UI developers, or whichever manager authorised the release of this update, appalling work Sonos, so very disappointed, I currently own two Sonos Arcs, and was on my way to purchase the surround sound package, for both my living room and front room, but now I am reconsidering, and maybe considering finding a new system that's not Sonos, cus this is appalling.

I have to agree 100%. I hate to complain, but my music is important to me and this update, how trivial it may sound, made me angry. Nothing works like it did prior to this update. It sucks to say the very least. Obviously the persons responsible for the update/release don't use the product or care. I thought Sonos was considered elite?

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A

AustinJerry

Enthusiast I

I have a mixed environment, a legacy Sonos Connect and a newer Sonos Port. Because of this, I am limited to using the S1 app. Looks like this is a good thing!

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M

mboonie63

Lyricist I

Holy.

Crap.

This may be a “change” but it’s certainly no “update.” It simply sucks out loud, stemming for me entirely from random connectivity and services: can’t find the system usually until I close the app and clear the cache; never can finish loading the home screen; always misses one of the speakers when finally open.

It.

SUCKS!

Where can I get the previous version back? It may have been extremely limited but at least I could use it.

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A

asadrian

Lyricist III

Well now you have it….I guarantee the update was required to make the new headphones work with the system….

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S

Skier641

Contributor I

I’ve commented on another thread about how bad this update is. I can no longer add my Music Library no matter what I try and this is after enabling SMBv2 in Windows 11.

I’m currently on hold to UK phone support. At the start of the call it was estimated that my wait time would be 40-minutes. I’m currently at 1hr 10-minutes and counting.

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F

fraolim

Enthusiast II

0 star rating

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