Skip to main content
John_367
Contributor I
May 15, 2024 8:27 PM UTC

Sonos attorney general complaints

So, after the debacle from yesterday's AMA

Sonos App Redesign AMA | Sonos Community

I have raised a complaint with the attorney general's office as Sonos are just doubling down on this fiasco and awful app release which has rendered my system largely useless. They lied on their press release and refuse to make things right for their customers.

The outcome I need is to be able to go back to my previous app until they have demonstrable parity with the S2 app or refund me for the investment I have made based upon the features I bought it for. Telling me to wait months before I can use my system again is just not good enough.

I would suggest we all, as a community, move forward to report this to our respective consumer bodies to try to hold Sonos accountable for this.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    34 replies

    Show previous replies
    poltergeist
    Lyricist III
    Jul 25, 2024 6:23 PM UTC

    Sonos needs to implement best practices for testing.  I’m a software developer and I’m alarmed by the acceptance of automated testing as adequate. It is not adequate and I have scars to prove that. It’s absurd and the recent Sonos updates show something is wrong. This is speculation, but I bet it’s not far off the mark.

    I need to add that my system is mostly disabled by recent updates. 

    If you also added what was wrong, people could help. Do you want any help?

    Fair enough, but it’s hard to enumerate all the problems when 80% of functionality is taken away. My main complaint is about choosing devices. I use the iPad app mostly. I choose a device/speaker and it churns away and doesn’t select the device. I do it again and sometimes it does choose the device, but more often I try repeatedly and nothing happens and I give up and play music with my iPhone. What a waste of money my Sonos system turned out to be!

    I should add that everything worked until I was forced to upgrade Sonos apps about two months ago.

    Translate
    poltergeist
    Lyricist III
    Jul 25, 2024 6:45 PM UTC

    Sonos needs to implement best practices for testing.  I’m a software developer and I’m alarmed by the acceptance of automated testing as adequate. It is not adequate and I have scars to prove that. It’s absurd and the recent Sonos updates show something is wrong. This is speculation, but I bet it’s not far off the mark.

    I need to add that my system is mostly disabled by recent updates. 

    If you also added what was wrong, people could help. Do you want any help?

    Fair enough, but it’s hard to enumerate all the problems when 80% of functionality is taken away. My main complaint is about choosing devices. I use the iPad app mostly. I choose a device/speaker and it churns away and doesn’t select the device. I do it again and sometimes it does choose the device, but more often I try repeatedly and nothing happens and I give up and play music with my iPhone. What a waste of money my Sonos system turned out to be!

    I should add that everything worked until I was forced to upgrade Sonos apps about two months ago.

    And please don’t give me the default support line. My network is solid. I am an IT professional. I have gigabit fiber service and I test it often. My internet service is in the 98th percentile.

    Further, nothing changed before or after the Sonos upgrades. The only thing that now fails is the Sonos apps.

     

    More detail. This seems to be problems with the iPad app. I can reliably use Amazon Alexa to play music. The problems I describe seem to be limited to the app. The app is what I describe as 80% non functional.

    Translate
    jgatie
    jgatie
    Jul 25, 2024 6:46 PM UTC

    Good grief! 🙄

    Translate
      Rhonny
      Prodigy III
      Jul 25, 2024 7:52 PM UTC

      Sonos needs to implement best practices for testing.  I’m a software developer and I’m alarmed by the acceptance of automated testing as adequate. It is not adequate and I have scars to prove that. It’s absurd and the recent Sonos updates show something is wrong. This is speculation, but I bet it’s not far off the mark.

      I need to add that my system is mostly disabled by recent updates. 

      If you also added what was wrong, people could help. Do you want any help?

      Fair enough, but it’s hard to enumerate all the problems when 80% of functionality is taken away. My main complaint is about choosing devices. I use the iPad app mostly. I choose a device/speaker and it churns away and doesn’t select the device. I do it again and sometimes it does choose the device, but more often I try repeatedly and nothing happens and I give up and play music with my iPhone. What a waste of money my Sonos system turned out to be!

      I should add that everything worked until I was forced to upgrade Sonos apps about two months ago.

      And please don’t give me the default support line. My network is solid. I am an IT professional. I have gigabit fiber service and I test it often. My internet service is in the 98th percentile.

      Further, nothing changed before or after the Sonos upgrades. The only thing that now fails is the Sonos apps.

       

      More detail. This seems to be problems with the iPad app. I can reliably use Amazon Alexa to play music. The problems I describe seem to be limited to the app. The app is what I describe as 80% non functional.


      I don’t have IT expertise but I pride myself on fine tuning and finessing my home network to ensure that my router and mesh settings are optimised to provide the best possible functionality of all devices across my household so that my wife and sons’ devices just work. 
      As a result, Sonos just works. I have had zero functionality issues with the app from day one of the update on 7th May. Every update installs with no problems whatsoever. My app loads in 2-3 seconds. Song changes happen in a second or so. 
      If you are an IT professional then you should be in a much better position than me to get your network set up to function?

      Translate
        Terms & ConditionsAccessibility statement