So I’d like to know if Sonos is purposely trying to bring themselves to the edge of bankruptcy.  

Your “app” that you forced upon the masses, untested, lacking massive features the previous app had is literally crippling to me as a direct dealer and integrator.

With your insane launch, then arrogance in basically telling all customers and dealers to p*** off, enjoy...You have literally cost 1000s and 1000s of integrators 10s of millions of dollars in service calls and destroyed loyalty for every client we have had.  It doesn’t matter its your brand...its your brand that we installed.

I just spent 3 to 4 hours AGAIN trying to simply add 8 ports to a cottage…

error 1002, 1000 and so on.  Stuck in an endless loop of the app telling me it needs to be updated which the only solution is to uninstall and reinstall or hard reset app.

How you expect anyone to sit idle and wait for you on a product you don’t technically own anymore is insane.  

I am beyond p***ed off and disgusted.  Congrats on your new “app”...it’s broken what was atleast partially functioning.  You even took it a step further.  I used to be able to use the old app through an APK and install products without any issues.  Now it tells me “hey you need to update or else”...and when I click “use current app”...you don’t allow me to do even that.  

I now have about 130k dollars in Sonos products that I buy as a direct dealer sitting on a shelf that I am afraid to recommend and feel like it’s going to be a massive loss.  WiiM anyone?

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