Fix & Optimize

My Sonos Roam SL has stopped working. reset and reboot don't work? The status led does not come on at all. The only led that comes on is the charge led , which stays on permanent solid orange.

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Hi,I have Sonos Beam gen1, two Sonos SLs and the Sub Mini in my setup. Everything connected by WiFi.  I have Apple Music and YouTube Music connected in the app. Recently Apple Music has essentially stopped working and as far as I can see from the other topics there is some issue related to the lossless support that was added by Apple. The app displays that it is playing a track, the lossless icon is present but no sound is played, it can play for a few seconds and then sound disappears. Via airplay all Apple Music tracks play just fine. YouTube music works well. Having looked at all the topics related to this issue on the forum I see there were some recommendations to reconnect the system, etc. That did not help. Is the Sonos (or Apple ?) team working on the solution to the problem? Just want to understand if it is something related to any of m

HelloI currently have an Arc, Sub and two Sonos Ones.I currently have my Sonos Ones mounted on the wall in the corners. It has served me well for a few years but I am tempted to upgrade to Era 300.The Era 300 I think would need to be mounted just out from the corner, but am I doing this right? I see a lot of people saying to put them on stands but I don’t really have that sort of room and the wall would certainly be better?Also given where I have them, would I need to invert mount them or would standard orientation be OK?Thank you for any advice.Matthew  

I have two Era 100 speaker and a Roam. The two Era 100s operate fine on the home wifi system. I can see the Roam but when I choose to play “everywhere” including the Roam I get a message “Unable to connect. Try later.” They are all showing in settings as being visible and on the same wifi system. I have tried re-setting wifi etc. Any ideas?

Ok to place a sub mini in wood cabinet? Front door taken off. Leaving enclosed top, bottom, both sides and back. Cabinet enclosure is 13” x 13”. For sub mini. Thank you friends. 

Hey everyone,My system is well connected to my WiFi. It shows all my speakers and surround in the app as being connected and available. But the app seems unable to actually send / play the music or any other service to the system. When pushing play the icon just kind of is on hold as if it’s trying to connect. i have updated the system and reconnected to my WiFi a million times now. what am I missing?? Greetings from Denmark🇩🇰

I have a peloton that only streams bluetooth, but a TV with HDMI arc. Currently I have a bluetooth to RCA, sonos amp, two definitive front speakers and a definitive subwoofer. I’m looking to swap out the definitive fronts but keep the sub. Can I add two sonos era 100s as the front replacement and group them with the sonos amp? I need both bluetooth and HDMI arc connections. Also FWIW, sonos would benefit adding bluetooth in their amps or beams (perhaps even putting a HDMI arc connection in the era 300s) to avoid people having to pay $1k for that feature in the ARCs that support HDMI arc. 

Who can I hire to get everything to work properly? Ron Adams Moderator edit: Phone number removed

I tried to factory reset my Gen 2 sub but I started the process before it fully powered off and now it’s in a state of resetting but never finishing. Anyway I can fix this? I’ve tried restarting the process and it didn’t change anything. 

Hello I have had a Sonos system with a Connect: Amp powering two in ceiling speakers and a beam gen 2. Recently the 2 ceiling speakers stopped working. They are all still connected in the same room (as seen on the app) the connect: amp is connected via Ethernet but the beam is not. Both the beam and connect: amp used to work when I first added the beam. I’ve tried resetting my router and factory resting both the amp and beam. I have no idea what else to do. Please help !!!

Hello everyone,I’m a new owner of the Sub Mini speaker. Before that, I had a system using Beam Gen 2 and three Symfonisk Gen 2 of which two were used as a surround set up for the Beam while third was a separate speaker in another room.I moved to my new apartment last summer and had to change three different networks/routers and it was never a problem connecting the system to the new router altogether. However, once I tried connecting Sub Mini yesterday evening, everything collapsed and the entire system stopped working.I have since reseted each speaker multiple times and started connecting them again, but I could rarely get them to work. The latest method I tried is brining them to another room which has my router in where I connected the speaker by ethernet cable. I was able to connect them, update network setting (to continue using them after disconnecting from ethernet) but once I disconnect them and move to another room, the speaker disappears from the app. However, I tried disconn

I quite fancy the new Era 300 speaker and still want to play my CD collectionI am looking at the Denon set up, can I play my cd’s on this to a Sonos 300?It’s not a wi-fi cd player but will it work if I connect the player directly into the speaker.Thanks all 

How to connect a turntable?The turntable have bt and arc. 

HiyaI have a Beam and two Ones which are set as a hone cinema but only in front, I can't get any power behind our viewing position. I've set them up with the One's as surround but is there anyway of telling the app that they are Front Left and Rights not rears?

New to Sonos, trying to play music from android phone whilst using Samsung music - how?

I have this set up with the line in connected to the headphone jack of my Mac Mini M4 to the special Sonos adapter plugged into the Move 2. Sometimes when I’m in YouTube videos, I click the video and instantly it’s playing with audio, other times the video plays but it takes a few seconds for the audio, sometimes the video will play with no audio at all and sometimes the video plays and the audio  quits playing. Driving me bonkers!

Hi, I’m new to the community and would appreciate any help. I’ve been searching for an answer but haven’t found one yet. I have two Era 100 speakers that have worked perfectly for almost a year. Recently, they’ve started stopping in the middle of a song, regardless of the song or source. The Sonos app still shows that the music is playing, but there’s no sound from the speakers.I’ve tried pausing, playing, and restarting the app, but none of these actions resolve the issue. The only way to restore sound is by saying, “Alexa, play…” which makes the speakers work again. After that, I can use the Sonos app to play music as usual. However, the problem returns after a day or two.Has anyone experienced this issue or know how to fix it? Thank you in advance!

I had my Beam Gen 2 working as a speaker in the Alexa app for months and it stopped responding.So far I have tried the following:Reset my BeamDeleted the Sonos skill and re-enabled in the Alexa appReset my wifiChecked the Beam has the latest softwareChecked the Beam has the correct time zoneDeleted all other Beams from the Alexa app. I must have tried so many variations and tried to discover the Beam around 50 times over the last few days!Note I do not want the Alexa voice assistant on my Beam, I want to use my Beam as a speaker in the Alexa app. However as a test, I did add the Alexa voice assistant to the Beam and it works and will tell me the time but when asked to play music it states I need to add the Sonos skill in the alexa app and discover devices which then does not discover my Beam.Anyone else managed to add or re-add a Beam as a speaker in the Alexa app  when it stopped working?

It's been over a year, is there any discussions on when this will be supported?  The documents from the box itself says to mount inverted if x feet from ceiling, yet the Sonos ecosystem says era 300 not supported?  Is this due to the app issues or lack of focus/support for new products? 

My multi room Sonos system is quite pathetic at the moment. I’m running S2 app on everything. Arc + 2 x Sonos 1s, stereo pair of 1s, 2 x free standing 1’s,  a 5, a 3 an amp ( for turntable) and a roam. Volume changes lag, rooms don’t come on together then al of a sudden volume jumps up or down in separate rooms.  If I skip a track on Spotify or similar Same thing one room plays others vanish for a while. Spent a lot of money on Sonos, very disappointing that they cannot supply decent software to match their prices.  Roam constantly vanished from system.

Comment connecter Sonos Ray à TV thé Frame par câble Optique ?????how to Connect Sonos Ray to TV Samsung The Frame with optical câble ????

I can’t connect my Port to the old Stereo--I’m including a photo of the back of the stereo. I believe I need to connect the Port input to the Speaker section.  However, it’s not working.    

I have an old Kenwood Hifi separates system. I would like to play this through my Sonos Era 100s. I think I need to connect the Aux out from the amp component to a Bluetooth transmitter to make this work. Is this right? I’ve just received a Bluetooth transmitter from Amazon but it’s faulty so I’m sending it back. Before I order another one, I just want to check I’ve got the right idea. If so, can anyone recommend a good transmitter? Thank you. 

Whenever I return home or after a period of time not using system sonos app will not load the system u til I turn wifi off and on again on my phone. Any ideas as to why this would happen and how to fix?

Hi !I have trouble configuring my Sonos one SL : I tried downloading the android app and chose “add an audio speaker or a component”. It tells me it cannot configure my products unless it has access to my precise location and send me in my parameters. I checked and gave access to the app, it can access everything in my phone including my precise location. But the app still tells me to give it access to my precise location. What can I do to configure my speaker ? Thank you,