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Apple Music does not play from the Sonos app

Forum|Forum|2 years ago
July 15, 2024
64 replies
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Hi,

I have Sonos Beam gen1, two Sonos SLs and the Sub Mini in my setup. Everything connected by WiFi. I have Apple Music and YouTube Music connected in the app. Recently Apple Music has essentially stopped working and as far as I can see from the other topics there is some issue related to the lossless support that was added by Apple. The app displays that it is playing a track, the lossless icon is present but no sound is played, it can play for a few seconds and then sound disappears. Via airplay all Apple Music tracks play just fine. YouTube music works well. Having looked at all the topics related to this issue on the forum I see there were some recommendations to reconnect the system, etc. That did not help. Is the Sonos (or Apple ?) team working on the solution to the problem? Just want to understand if it is something related to any of my Sonos components not being supporting l lossless or is the issue on the other side? Thanks.

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Best answer by Oleksandr P.

So apparently it was a networking issue. I connected the Beam and it played Apple Music fine. Then repositioned the router so that the antennas are not overlapped by the monitor and now it seems to play ok. So apparently the lossless is more demanding to network conditions.

Ken_Griffiths

Have you perhaps tried a reboot of the local network router/Sonos players? Apple music is working okay for my slightly different setup here - a Beam 2 & Era 100 surrounds.

O

Oleksandr P.Author

Trending Lyricist I

Sure. Tried rebooting the router and the whole system. Same issue

Bumper

As you noticed There are/were issues with Apple Music. People experiencing drop outs, skips etc even when their players are wired. Firmware updates by Sonos seems to have fixed most issues.

Is your system fully updated?

O

Oleksandr P.Author

Trending Lyricist I

The app says there are no updates. Attaching system info

Moderator Note: Modified in accordance with the Community Code of Conduct.

Ken_Griffiths

@Oleksandr P.
Again, if perhaps not tried already, maybe try reauthorising the Apple Music service in the Sonos App - I perhaps would not remove the service at this stage, as I’ve seen some say they have been unable to reinstall it. To reauthorise the service, goto the Profile icon top right and select "Content Services/Apple Music" and select the Primary Account to go through the reauthorisation steps. See if that might help. Also consider signing out/in the Sonos App too.

Bumper

The app says there are no updates. Attaching system info

Moderator Note: Modified in accordance with the Community Code of Conduct.

If Ken’s advice doesn’t fix it, I would wire one speaker to your router and play to it, see if you get any drop outs. Just to help rule out or in your network.

O

Oleksandr P.AuthorAnswer

Trending Lyricist I

So apparently it was a networking issue. I connected the Beam and it played Apple Music fine. Then repositioned the router so that the antennas are not overlapped by the monitor and now it seems to play ok. So apparently the lossless is more demanding to network conditions.

L

lharring

Lyricist II

I am having the same issues as Oleksandr P. I went so far as purchasing new Wifi-6 routers (mesh) and it has still not resolved the issue. I have tried all of the advice provided in the posts - any other ideas?

O

Oleksandr P.Author

Trending Lyricist I

Update: it seems that the issue in fact is not in the connection and the issue still present. I just recalled that everything worked fine some time ago even when the router was behind the monitor (which I was thinking was causing some interferencing issues). Moreover, I have Apple TV, PS5 and LG TV all connected to the same router at the same place where the Beam is located and none of those devices has connectivity issues. Also, again, via AirPlay I can play Apple Music just fine so this leads me to thinking that there is really something wrong with connecting to Apple Music from the Beam. I can provide any additional information needed to the Sonos team to help resolve this issue

Ken_Griffiths

I think there maybe a new Sonos App update coming soon. Staff have mentioned that - so maybe give that a try whenever it does land. If still no joy after that then I would maybe reproduce the issue and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

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