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Apple Music does not play from the Sonos app

Forum|Forum|2 years ago
July 15, 2024
64 replies
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Hi,

I have Sonos Beam gen1, two Sonos SLs and the Sub Mini in my setup. Everything connected by WiFi. I have Apple Music and YouTube Music connected in the app. Recently Apple Music has essentially stopped working and as far as I can see from the other topics there is some issue related to the lossless support that was added by Apple. The app displays that it is playing a track, the lossless icon is present but no sound is played, it can play for a few seconds and then sound disappears. Via airplay all Apple Music tracks play just fine. YouTube music works well. Having looked at all the topics related to this issue on the forum I see there were some recommendations to reconnect the system, etc. That did not help. Is the Sonos (or Apple ?) team working on the solution to the problem? Just want to understand if it is something related to any of my Sonos components not being supporting l lossless or is the issue on the other side? Thanks.

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Best answer by Oleksandr P.

So apparently it was a networking issue. I connected the Beam and it played Apple Music fine. Then repositioned the router so that the antennas are not overlapped by the monitor and now it seems to play ok. So apparently the lossless is more demanding to network conditions.

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Oleksandr P.Author

Trending Lyricist I

Thank you! Will try that and post updates here.

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Oleksandr P.Author

Trending Lyricist I

If I play some Apple Music playlist from the desktop Sonos app, I see similar behavior and a message “The song is not encoded correctly” appears. Maybe those are the same issues, not sure

Ken_Griffiths

If I play some Apple Music playlist from the desktop Sonos app, I see similar behavior and a message “The song is not encoded correctly” appears. Maybe those are the same issues, not sure

Let me perhaps try that here too, just as a quick test. What Apple playlist is it and what Sonos speaker(s) are you playing it to? Only I think that message can sometimes popup in the Sonos App where there are network connection issues between the source (Apple iCloud) and the speaker. I’m interested to see if it reproduces for me (and perhaps any others reading this too).

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Oleksandr P.Author

Trending Lyricist I

It definitely happened when I wanted to listen to this LoFi chill playlist. I am playing to the Beam gen1 that has two One SLs and the Sub Mini connected into one system. Also adding WiFi connection info

Bumper

I’m unable to play that with the new Sonos app, but the first three tracks have played fine when started with SonoPhone. The encoding error isn’t one I’ve encountered.

FYI there’s a firmware update today.

Ken_Griffiths

I have a similar setup - Beam with two One (gen 2’s) and Sub-Mini. If I can find that playlist, I’ll give it a try and report back. Your SNR reading is fine, but it’s still might be a connection issue, but let me go try and see if I see the same issue. I just have to eat my dinner here first.👍

Ken_Griffiths

It seems to be okay here - I assume I have the same playlist (I’m not sure if things vary as I’m in the UK) - but let’s see how it goes. I’ll report back again later.

Ken_Griffiths

Just to show its a ‘similar’ setup, see attached - it is a Beam gen1 too. It’s also still playing okay here. I’m also in trouble with SWMBO for not yet having my dinner, so must go.

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Oleksandr P.Author

Trending Lyricist I

I’ve just installed the latest firmware update and so far it plays that playlist fine. Maybe this is some coincidence so I’m still testing

Ken_Griffiths

I’ve just gone back to it and the playlist is still playing okay here @Oleksandr P. So perhaps it was just a temporary issue - I guess it’s anyone’s guess. I can’t cater for the fact there might be differences in various countries/regions too.

Anyhow, glad you have it working now.👍

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