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Oleksandr P.
Trending Lyricist I
Jul 15, 2024 1:44 PM UTC
Answered

Apple Music does not play from the Sonos app

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Hi,

I have Sonos Beam gen1, two Sonos SLs and the Sub Mini in my setup. Everything connected by WiFi.  I have Apple Music and YouTube Music connected in the app. Recently Apple Music has essentially stopped working and as far as I can see from the other topics there is some issue related to the lossless support that was added by Apple. The app displays that it is playing a track, the lossless icon is present but no sound is played, it can play for a few seconds and then sound disappears. Via airplay all Apple Music tracks play just fine. YouTube music works well. Having looked at all the topics related to this issue on the forum I see there were some recommendations to reconnect the system, etc. That did not help. Is the Sonos (or Apple ?) team working on the solution to the problem? Just want to understand if it is something related to any of my Sonos components not being supporting l lossless or is the issue on the other side? Thanks. 

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    Oleksandr P.Answer
    Trending Lyricist I
    Jul 15, 2024 5:04 PM UTC

    So apparently it was a networking issue. I connected the Beam and it played Apple Music fine. Then repositioned the router so that the antennas are not overlapped by the monitor and now it seems to play ok. So apparently the lossless is more demanding to network conditions.

     

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    Oleksandr P.Author
    Trending Lyricist I
    Jul 16, 2024 6:55 PM UTC

    @Ken_Griffiths thank you for all your suggestions regarding fixing this issue! Will be monitoring it and use this post in case it happens again

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      AjTrek1
      AjTrek1
      Jul 16, 2024 7:41 PM UTC

      Just to chime in… @Oleksandr P. I’m able to stream the playlist as well. However, in truth I only researched this after I updated today 7/16/24. So I can’t say what the behavior may have been before the update.

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      Together Everyone Achieves More = T.E.A.M.
      Oleksandr P.Author
      Trending Lyricist I
      Jul 16, 2024 8:03 PM UTC

      @AjTrek1 thanks for the feedback!

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      lharring
      Lyricist II
      Jul 17, 2024 11:56 AM UTC

      Morning!

      I am extremely frustrated. My system was working FINE a couple of weeks ago and now I am unable to play anything from Apple Music without it cutting in and out. I am able to play Sonos Radio, Amazon Music without any issues. Any more ideas ?

      I can also confirm it does not cut out when I AirPlay from my iPhone.

      I do not see any updates for the app/firmware from yesterday - any idea how I force that ?

      Thanks!

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        Ken_Griffiths
        Ken_Griffiths
        Jul 17, 2024 12:44 PM UTC

        Morning!

        I am extremely frustrated. My system was working FINE a couple of weeks ago and now I am unable to play anything from Apple Music without it cutting in and out. I am able to play Sonos Radio, Amazon Music without any issues. Any more ideas ?

        I can also confirm it does not cut out when I AirPlay from my iPhone.

        I do not see any updates for the app/firmware from yesterday - any idea how I force that ?

        Thanks!

        I think there is an App update due to launch soon, so maybe see if that resolves the matter. If not, then maybe reproduce the issue and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

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        Bumper
        Bumper
        Jul 17, 2024 1:03 PM UTC

        Morning!

        I am extremely frustrated. My system was working FINE a couple of weeks ago and now I am unable to play anything from Apple Music without it cutting in and out. I am able to play Sonos Radio, Amazon Music without any issues. Any more ideas ?

        I can also confirm it does not cut out when I AirPlay from my iPhone.

        I do not see any updates for the app/firmware from yesterday - any idea how I force that ?

        Thanks!

        The best solution is to avoid the buggy AF Sonos app. Use airplay instead. 

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        AjTrek1
        AjTrek1
        Jul 17, 2024 1:25 PM UTC

        @Bumper 

        I’ve see you use “AF” when referring to the Sonos app in many posts.  What does “AF” mean?

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        Together Everyone Achieves More = T.E.A.M.
        skullc
        skullc
        Prodigy III
        Jul 17, 2024 1:28 PM UTC

        Something the moderator would have to edit if posted in full

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        Network= livewire cpe pro 3 +eero 6 pro wireless
        Bumper
        Bumper
        Jul 17, 2024 1:29 PM UTC

        🤦‍♀️ wtf 🤣

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          Ken_Griffiths
          Ken_Griffiths
          Jul 17, 2024 1:30 PM UTC

          Morning!

          I can also confirm it does not cut out when I AirPlay from my iPhone.

          Even if you do take @Bumpers advice above and use AirPlay, if the next App update does not resolve your issue, I would still go onto submit your diagnostic report and speak with Sonos Support about the matter, otherwise Sonos may not become aware of the problem and of course there’s then no saying if/when it might get fixed for you, so I’d not just sidestep the issue with AirPlay, especially as it requires playback through the controller device, rather than your speakers playing direct from the audio source. Anyhow let’s see what the App update brings.

           

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