Apple Music does not play from the Sonos app

Sonos read every post here, or so I’ve been told. They must be aware. But it’s never a bad idea to contact support if you have the time and ability to wait to get through. The app is so new and untested we all might be edge cases so if you do thank you for your service. 

So I contacted Sonos support today. I provided diagnostic info from my system. We tried changing WiFi channels, connecting the Beam using wired connection. All the time the person from the support team was collecting diagnostic data and monitoring what could go wrong. The issue still reproduced even on wired connection. As we tried everything that was possible to do over the chat, they asked me to contact them via a phone call which is difficult to me as I am based not in USA. So I would suggest that any of you guys who have the same issue contact them via a phone call and provide any information needed. Maybe that will help them to narrow down the issue and find the root cause. 

Same issue for me today. Apple Music cutting out. Was working fine before.  I applied the update today…wondering if that broke something?

Hello everybody!! Same issue. I chatted with Sonos Support yesterday and it worked just fine for almost an hour. As soon as I finished my conversation it failed again. I will try to contact via phone today and let you all know if I get to something

App update today! I was hopeful it would fix the issue … alas, still cutting out. Frustrating when you have thousands of dollars tied up in a sound system that doesn’t work the way it should!!!

Just to say I don’t understand why or how the Sonos App would ‘fix’ the audio cutting out on a Sonos speaker/product? The App is just a ‘remote control’ it’s not a player. So just as an example, you could start music playback on your Sonos products via the App and then close the App and even power off the mobile device and the music will carry on playing - if the playing audio cuts out, it’s unlikely going to be anything to do with the Sonos App. It’s much more likely that you have a LAN/WAN issue between the audio source and the speaker(s). So it could be WiFi interference for example, or a faulty cable etc. Maybe this link will prove helpful…

https://support.sonos.com/en-us/article/reduce-wireless-interference

I was able to reproduce this  even with wired connection so it is not a WiFi issue.

…and not a Sonos App issue either. The App can be closed after playback begins. 

I bought Sonos era 300 today. Apple Music doesn’t work on Sonos app at all. 
When I try to play song it just skips to another. And Apple Music is the only streaming service I'm using. 
I can play music through Bluetooth using Apple Music app though - but then I loose spatial audio feature which was game changer for me when I was choosing this device.

Funny thing, when I choose to play radio - it works.. sometimes.

It’s huge disappointment, to pay so much money for something that just does not work.

And yes, I've all latest updates on my phone and Sonos era 300. 

It’s working okay here, maybe check the WiFi connection to your speaker is okay - see this link:

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

See if you have an SNR level of 45dB or higher… if so then go onto check the things mentioned in this link too:

https://support.sonos.com/en-us/article/reduce-wireless-interference
 

Sometimes a simple reboot of the local router may resolve the matter aswell.