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Apple Music does not play from the Sonos app

Forum|Forum|2 years ago
July 15, 2024
64 replies
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Hi,

I have Sonos Beam gen1, two Sonos SLs and the Sub Mini in my setup. Everything connected by WiFi. I have Apple Music and YouTube Music connected in the app. Recently Apple Music has essentially stopped working and as far as I can see from the other topics there is some issue related to the lossless support that was added by Apple. The app displays that it is playing a track, the lossless icon is present but no sound is played, it can play for a few seconds and then sound disappears. Via airplay all Apple Music tracks play just fine. YouTube music works well. Having looked at all the topics related to this issue on the forum I see there were some recommendations to reconnect the system, etc. That did not help. Is the Sonos (or Apple ?) team working on the solution to the problem? Just want to understand if it is something related to any of my Sonos components not being supporting l lossless or is the issue on the other side? Thanks.

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Best answer by Oleksandr P.

So apparently it was a networking issue. I connected the Beam and it played Apple Music fine. Then repositioned the router so that the antennas are not overlapped by the monitor and now it seems to play ok. So apparently the lossless is more demanding to network conditions.

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jovifran

Lyricist II

Same problem. I’ve observed that when Apple Music drops, apparently the music still playing on the app (the play icon is on) but the speaker is in silence. If I move to the next song, or even if I change the playlist, the app shows that the speaker is playing the new song but it is not producing any sound. If I change to other service as for example Sonos Radio the Sonos starts playing again.

It’s completely frustrating, and it is impossible for me listening to Apple Music for more than two or three songs in a row!

O

Oleksandr P.Author

Trending Lyricist I

The more people reach out to Sonos support the more chances they admit there is some issue and start working on fixing it, I think.

jgatie

The more people reach out to Sonos support the more chances they admit there is some issue and start working on fixing it, I think.

You obviously haven’t seen this:

https://www.sonos.com/en-us/blog/update-on-the-sonos-app?utm_source=community-care&utm_medium=blog-patrick

O

Oleksandr P.Author

Trending Lyricist I

I have seen that but I do not see anything related to this issues on that list. Unless it is in “overall system stability and error handling“ which I doubt.

J

jovifran

Lyricist II

The more people reach out to Sonos support the more chances they admit there is some issue and start working on fixing it, I think.

You obviously haven’t seen this:

https://www.sonos.com/en-us/blog/update-on-the-sonos-app?utm_source=community-care&utm_medium=blog-patrick

I think it is not a problem of the Sonos app, but the firmware of the speakers. If fact it also happens if the Sonos is playing music without running the app.

T

Tom_69

Enthusiast II

Same problem. I’ve observed that when Apple Music drops, apparently the music still playing on the app (the play icon is on) but the speaker is in silence. If I move to the next song, or even if I change the playlist, the app shows that the speaker is playing the new song but it is not producing any sound. If I change to other service as for example Sonos Radio the Sonos starts playing again.

It’s completely frustrating, and it is impossible for me listening to Apple Music for more than two or three songs in a row!

I am also having this problem, it started today. Some playlists/radio I can’t even start playing whereas others they stop playing after a few songs with the same symptoms you outlined.

Sonos incompetence strikes again.

J

Jeff Roy

Lyricist I

I have same issue with my system.
1. Click on apple and hit play. The music looks like playing but no sound.
2. It then goes to next song and plays 16 second no song.

I have latest software , updated firmware , deleted and reconnected apple.

The software update from Sonos is 100 flawed and us bugs in it. Been like this for over a month.

I gave $2500 in speakers I cannot play my Apple Music through any one of them. I have iPhone 15 and latest software Of apple iPhone and Apple Music.
Needs fixed now.

Jeff

MoPac

Headliner III

I used to get the “Encoding” error frequently when playing Atmos tracks through Arc-Sub-300s. What was weird is if I started the track over it would play with no error. All this was happening before the new app even existed. Still get the occasional “Encoding” error, but not often.

What bothers me more is the not so perfect gapless performance when playing Atmos.

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tpeace

Lyricist I

FIX IT SONOS

I’m not looking forward to the day when all these * updates drive Sonos out of business and we all end up with thousands of dollars of bricked speakers. Fix your * , Sonos!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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lindrozzo

Lyricist I

Same problem here, i almost threw the stuff out, with a kid next to me nagging about hearing a song.

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