Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,077 Topics
  • 55,308 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 97
  • 350
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 231
A
aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 110
  • 845
8077 Topics
R
r4rossContributor I
asked in Controllers and Music services
User created playlists

HiI used to be able to create my own playlists, using some local library items and some Spotify items, for playing while we have people round.Last time I tried, I could not see any mention of playlists in the new app.Can anyone advise what the latest position is in terms of being able to create my own playlists as above?Thanks

1186
MoPac
2 months ago
T
ThickoContributor I
posted in Controllers and Music services
I just want to play my own music not stream!

I've spent hours searching q&as on support and community, upgrading, downgrading (or failing to), playing with  s1 and s2 app, web page, factory resets, adding, checking permissions on NAS and yes SMB2 (whatever that is) and am going round in circles, speakers all have permissions ok on router and network drive.I tried to downgrade product to S1 but when I factory reset and then try to downgrade it requires me to set up the network again which then adds the speaker back as it cannot connect to to do the downgrade and then am back to square 1. Is it actually possible to play my own music from a NAS on latest software? Is it possible any other way? And idiots guide needed.Or do I just accept that 5 speakers are not fit for purpose after the so called upgrade and find a new system?  

1274
T
2 months ago
Stanley_4
Stanley_4Lead Maestro
posted in Controllers and Music services
Force Quit Sonos App - how to

I’ve been having to do this recently and was thinking I’d post instructions but Corry P posted this which is what you need to know.  

681
Corry P
2 months ago
W
welcome2life07Contributor I
asked in Controllers and Music services
Trueplay

I have Sonos Arc, Era 100, Sub Gen 3, and I cannot get trueplay to work. It gets stuck on the screen, “Face your tv and hold the device at eye level.” It will not go to the next screen when pressing continue. I have rebooted the system, reset the app, and nothing works. Any suggestions?? 

1062
W
2 months ago
R
Ron1959imContributor I
asked in Controllers and Music services
Tunein

Whenever I listen to radio thru Tunein, I get the "Welcome to Tunein" message every 10 minutes while disrupting the music. Highly irritating. Why??? It's also pretty irritating having to hear "Welcome to Tunein" whenever I switch stations. I didn't have that with another brand I used before.

971
R
2 months ago
P
pneunbornContributor I
posted in Controllers and Music services
adding an additional wifi to account

I have wifi at home with sonos configured.  I have new speakers at my office, so i need to add another wifi to use office speakers. Buggered if i can add another wifi to my account.any help, thanks

765
Corry P
2 months ago
S
ScarabContributor I
asked in Controllers and Music services
how to add an app like youtube to sonos

Hi. Is it possible to add youtube app to sonos app? If so, how?.

582
S
2 months ago
T
toneman3Contributor I
posted in Controllers and Music services
How long will it be before Sonos gets their act together on the new app and S2?

Why wasn’t this beta tested? If it was, it was poorly tested. When a hardware product is beta tested, it is released with 99% of the bugs worked out. With this software update, it seems like nothing was tested. And no, I will not buy or recommend Sonos to anyone again. This is a complete failure on the part of Sonos. I am obviously very saddened, frustrated and upset with this update or really lack of. I haven’t been able to use my Sonos Threes in my office using a library for more than 8 months! I am an android user and switched to S2 and then boom, no music library. Next, I enrolled in Apple Music since I was told that would work. So now I am an Android user with Apple Music that still does not work. Before you introduce additional items such as a sleep timer, maybe Sonos should fix things like a library, so that I can listen to my 1000s of songs.

884
Ken_Griffiths
2 months ago
D
DrasselContributor I
posted in Controllers and Music services
sonos App

Where to start. I miss the old app. Is there a major update in the works or is the current version what will be ? The current version is unfriendly. 

241
N
2 months ago
L
Loops11Contributor I
asked in Controllers and Music services
lost playlists

Since last update on sonos I have lost all my playlists and all that shows are my Spotify ones. Any advice on how to get them back would be greatfuly accepted 

110
L
2 months ago
G
GahamHeadliner I
asked in Controllers and Music services
Is there a schedule for the Android update?

I am waiting for:80.07.05 (Android)80.07.03 (iOS)Release date: 27/08/2024It is still not showing in Google Play Store for me. The release notes say:“This release will be gradually rolled out to users over several days.”Can we please get a more detailed update? Surely there is more detail about the plan for this rollout that can be shared.

671
Stanley_4
2 months ago
D
DRob1911Contributor I
posted in Controllers and Music services
Reconnecting Sonos speakers

My Sonos speakers are not being recognized by the app. I've tried reconnecting them, but it cannot locate my product. How do I do this? I've had the same speakers for the last two years and this is the first time I've had this issue.

894
N
2 months ago
B
bradbortEnthusiast II
posted in Controllers and Music services
(re) adding music libary on NAS back to sonos

I just spent hours, after discovering the music library capability has returned to the app, re-adding my music library on a synology NAS back to sonos. The whole process was hindered by a lack of proper instructions or error messages in the app. Let me save folks a lot of pain and give them the details:Go into your NAS and make sure SMB is enabled. Also, make sure SMB 1 is turned off and 2 and/or 3 are on. I found that even if 2-3 were on, if SMB 1 was still possible it mucked things up.  Go into advanced SMB and see if you can enable master browsing. This seemed to help sonos find the files I have music in later. Do not try to add your music library from the app on an iphone or ipad. It is too hard, and does not let you browse to the files. You need to key them in by hand, which is really irritating. Go into your PC (or MAC and do it there). Go into the add music library function. Use the browse function to find the music directory on the NAS you want to add. Note, if SMB 1 is active

1100
B
2 months ago
S
sethmilkContributor II
asked in Controllers and Music services
Multi-Artist Albums in Library Now Sorted by Artist instead of Track Number

This just started today 7/19/24 on the desktop controller, impacting all albums in my library with tracks by different artists. The album itself appears in the library once for each unique track artist (so some as many as 30 times) and within each album, the tracks are now sorted by artist instead of track number with no way to re-sort.

1617
G
2 months ago
P
pfgranbergContributor I
asked in Controllers and Music services
I have 4 sonos amps with 4 seperate zones of speakers. How can I play different music from spotify account on each zone in the same buiding on same network?

I have 4 sonos amps with 4 seperate zones of speakers. How can I play different music from spotify account on each zone in the same buiding on same network?

481
K
2 months ago
M
MarcRobertAvid Contributor III
asked in Controllers and Music services
Switching all S1 Devices (CR200 Included!) to Sonos Net from Wi-Fi after Bridge Failure -

The Saga continues……                                                                 My System consisted of 2- Play 5’s, 1- Connect Amp, 1-Play One, a Bridge, and 1- CR200 Controller… This had worked successfully for a many years and then recently I kept had intermittent  connection to the Play One….  and after the Help Desk had me switch to Wi-Fi (removing the bridge) all now works… except the CR200 Controller….  When S2 was introduced, I was told specifically that the CR200 MUST have the Bridge to operate as the 200 only has SonosNet.. and it did … until now.  It provided great convenience for us when it was used. I was thinking about getting another Bridge or Boost, but trying to find a working one may be a challenge. But now I’m reading contradictory threads of users who have successfully reintroduced the CR200 without a Bridge… and using S1, saying it only requires at least one of your Speakers be connected to your Router.If this is correct, I would really like that confirmation,

17813
M
2 months ago
A
AndywardContributor I
asked in Controllers and Music services
can’t download sonos app

I have just bought a Sonos beam gen 2 and went to download the Sonos app but it would not allow the app to be installed  because the iOS on my old iPhone 6s Plus can only go up to 15.8.3 and no higher.The Sonos app requires iOS 16 or above! What can I do? I don’t want to buy a new phone just to get an app. I have a pc with windows 10 could I download the app on the pc?

1041
106rallye
2 months ago
S
shuzaminContributor I
asked in Controllers and Music services
adding artists as Sonos favorite?

I have tried this a few times but no luck. Search for an artist, for example Johann Sebastian Bach. Get to artist page in say Qobuz, select “add as Sonos favorite” then navigate to Sonos favorites and no sign of Mr Bach, in fact no section for artist faves? 

100
S
2 months ago
D
duraaceContributor I
posted in Controllers and Music services
items in S2 app unremovable

Why are these icons disabled and how do I get rid of them? 

11312
D
2 months ago
P
posttadTrending Lyricist I
posted in Controllers and Music services
Apple Music via Sonos

Why do I need to install the Apple Music app on my iPad to authorize Apple Music in the Sonos app? After uninstalling AM from my iPad, AM on Sonos stops working, and after removing AM from Sonos, it cannot be reauthorized.Ipad Pro 24 controller, 2xEra 300 speakers, all connected to the Internet via Ethernet.

364
P
2 months ago
V
Val-ValContributor I
asked in Controllers and Music services
Apple Music doesn’t seem to update correctly on the Sonos App.

Hello, For exemple, I created a new playlist in the App Apple Music and I can’t see it in Sonos app. Another problem, newly added songs in my library Apple Music app don’t appear in the recently added section in Sonos app. Neither do they appear to be in my library in the research section.It seems to me that this problem started this morning.  Are others experiencing the same thing ? 

1847
C
2 months ago
Stuart_W
Stuart_WWorld-Class Superstar
asked in Controllers and Music services
Mac OS Controller Update from 16.2

Currently on Mac OS Version 16.2 and controller is telling me there is an update. Those of us on a Mac know the Mac updater from the software hasn’t worked for a number of years and update has to be done manually - Not a big deal. The filename is “Sonos_79.1-53290.dmg” However I cannot find any release notes for this and given the complete horlicks Sonos have made of recent software releases obviously I’m reluctant to run this in fear of further borking the system. Can anybody shed light on what this update does and should I do it?I recently sold my old NAS and installed a new Synology NAS which Sonos can see and play music from. I’d be a very unhappy bunny if Sonos broke this again.Thanks in advance

802
controlav
2 months ago
clark832
clark832Contributor II
asked in Controllers and Music services
apple music playlist showing in sonos app

I do not know why Sonos has done with the latest updates on the S2 app but they have lol but ruin a perfect thing I have loved for many years.  Lately,  when I add a new playlist i. apple misic, it doesn’t show up in the sonos’s app.   Also when I change the order of playlist in apple music, it still shows up in the old order in the sonos app.  This is the most frustrating thing EVER!!! I have completely delete apple music service and re-added it multiple times, spent hours looking for settings that might affect this in both apple music and sonos app and Sonos has just simply stopped syncing changes that are made in apple music.  I have touted Sonos as my favorite large purchase for years and i am now VERY unhappy with it.   Does anyone have any suggestions?     

513
Corry P
2 months ago
D
dominicboeckContributor I
asked in Controllers and Music services
Apple Music

Why is Apple Music so unstable when streaming through Sonos? 

281
R
2 months ago
M
mjtaljaardContributor I
asked in Controllers and Music services
Playing music in a specific folder from Plex

Hi all. I have Plex setup and working to play music on my Sonos. But the only options are to sort by album or artist etc.I have a few mp3’s in a specific folder and for the life of me cannot figure out how to play those specific mp3’s from that specific folder.The Plex app itself does allow access to specific folders but it seems the Sonos app doesn’t.Or am I missing something?

220
M
2 months ago
Terms & ConditionsCookie settings