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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 54,337 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7931 Topics
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computerGeekContributor I
posted in Controllers and Music services
If "Sonos System can‘t be found by iphone app" is your problem, this might work for you.

This is a new thread on a topic that was previously marked as ANSWERED but for the life of me I couldn’t find it!My iPhone app happily connects to my SONOS system, as does my MacBook app. However, my wife’s iPhone could not find our SONOS system on the app from her phone. I did all the recommended actions   like rebooting the network etc. to no avail. None of the iPhone settings like private relay, blue tooth connectivity, LAN connection came into play. Our two phones are configured the same way! I even removed the app and reloaded it without success. In the end, I removed the app from her phone once again and power-cycled the phone. Then I reloaded the SONOS app and it worked. I could speculate on why this worked but I would just be guessing.If this works for you, I’m glad I could help.

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2 months ago
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perrykosContributor I
asked in Controllers and Music services
I can’t add Apple Music on iOS app

I am at a complete loss here — even after spending an hour and a half with Sonos customer service today, I haven’t been able to find a solution.I wasn’t able to reauthorize Apple Music, so I removed the service to add it back that way but have been unable to do so even after:resetting internet (including custom DNS per Sonos rep)  resetting Sonos system trying on different devices deleting, resetting appAny ideas on things to try? I’m able to add other services (added, removed, re-added Spotify and Amazon Music), but every time I try to do Apple Music I get a “Something went wrong: Check your internet connection and try again.”If it helps, I have a system with: Era 300, Roam, Amp, Frame, Bookshelf and Play:3

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2 months ago
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fvulteeContributor I
asked in Controllers and Music services
Cannot Remove Old WiFi Network

Hello all,I have a house full of Sonos Play 3s and a Sonos 5 speaker that were old on my IOT WiFi network.  I wanted to move them back to my non-IOT WiFi network, which proved impossible using the normal “update your network” workflow through the app.  I got frustrated and factory reset every single speaker and connected them to my non-IOT network one by one.  Well, three days later and half the speakers migrated back to the old IOT network, and some didn’t.  I see both networks listed again in the app, and even when I try to delete the old network, it reappears about 10 seconds later.  Any ideas on how to fix this once and for all, I’ve wasted enough time trying to fix this and am tiring of constantly having to be patient with this system.Thanks in advance.

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press250
2 months ago
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DJgaryContributor I
asked in Controllers and Music services
international radio stations

Cannot access international radio stations on my Sonas speakers.will this problem ever be resolved  . 

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2 months ago
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dpichowContributor I
asked in Controllers and Music services
Music library

Hi, a few questions.Since last update all my library album cover won’t show up anymore. On phone nor on windows.Why can't I use SONOS for my library when the internet is down? Everything (NAS etc. )is connected to the home WiFi. For such as expensive system that should be possible..Thanks 

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2 months ago
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Popeye1234Contributor II
asked in Controllers and Music services
iphone 14 plus trueplay

Hi everyone can someone tell if iphone 14 plus works with trueplay? Android user I'm about to iphone 14plus. Thank you 

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2 months ago
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BartoszContributor I
asked in Controllers and Music services
Can't add sub with new app

Hello, after updating to the new crazy broken, worse and I couldn't even imagine this new nightmare update with constant bugs app, can't add my sonos sub. The sonos sub can't no longer added to the new app. I tried to change the ownership that doesn't work.I tried to uninstall install again the app close and open like to communicate guiding me what should I do unfortunately this isn't helping either.Every experience now with sonos is a nightmare.Anyone know how to deal with those new bugs ?

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2 months ago
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RobNekoContributor I
asked in Controllers and Music services
my Tuner Radio

I can no longer play radio stations from around the world using the My Tuner Radio on my Sonos speakers. As this was one of the main reasons for buying Sonos I’m not very happy. Has anyone  had the same issue, is there a solution, does Sonos know etc. if it cant be fixed I will be selling my Sonos and going with another system. 

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2 months ago
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HairyTick05Contributor II
asked in Controllers and Music services
Playlists created on desktop apps not visible in mobile for Android

I am deeply relieved to see Search for local Music library return to the mobile Sonos app for Android, since i have a large-ish music library on a NAS.Additionally, I am intrigued after this latest update to see a playlist show up in the mobile app that was never there before. It was created in Windows Media player.This is...interesting...to me, since one of the reasons I invested in Sonos was a feature that never came to fruition: the *advertised* ability to import playlists from iTunes. This feature *never* worked for iTunes on Windows. Perhaps it did for iTunes on Mac, but I don’t own a Mac. Suddenly, importing a playlist from Windows Media works, without me even trying? Odd, but I’ll take it.Anyhow - over the years, I have created 10+ Playlists in the Sonos S2 Desktop app (Version 16.2, Build 79153290), but these are no longer visible after the Android updates of the Summer of 2024.The playlists still display in the Desktop S2 app. Does anyone know how to make them visible to the m

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2 months ago
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M0J0Contributor I
asked in Controllers and Music services
Music Library Location(s) - iTunes or Files

Hello,I’ve read through many posts on this topic but surprisingly haven’t found any answers to my specific questions. I have a Windows 11 desktop computer with an iTunes library of ~40,000 songs - all ripped from my CDs.Here are some key locations/paths in my system:Windows Music folder: C:\Users\deanm\MusicLocation of iTunes Music Database: C:\Users\deanm\Music\iTunes\iTunes Library.itlLocation of iTunes XML: C:\Users\deanm\Music\iTunes\iTunes Music Library.xmlLocation of actual music files: M:\Music (this is a second HDD on my desktop computer)When setting up the Sonos controller app in Windows, I’m asked to add my music folders on Sonos. Which of the above locations should I add, so that I get my music and my imported iTunes playlists? Would it be the location of my actual music files (M:\Music), the location of my Windows Music folder or the path to my iTunes files?Please be specific as I’m new to Sonos.Thanks,Dean

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2 months ago
revdv
revdvTrending Lyricist I
asked in Controllers and Music services
BBC Sounds & Qobuz on new S2 app

Hi,I have looked on the community and on the web but can’t find anything recent on this. I have old Sonos gear running on the S1 app - all fine.I recently bought a Roam SL and have a separate system with only the Roam on it run on the S2 app. I have added our Synology Diskstation music library - no problem.However, I can’t seem to find BBC Sounds or Qobuz (Idagio is fine). What am I doing wrong / can anyone help?  Or is this a function of the new app that seems to have broken a lot of functionality? thanksRichard

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2 months ago
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MonyetWorldContributor I
asked in Controllers and Music services
Why a simple functionality suddenly become a nightmare?

Since the new app was introduced, I for once finding it so difficult to play music on Sonos. It will play half way and then it just dropped or stopped. The speakers also disappeared, and the airplay to Sonos worked for a bit and then stopped.  I thought the new app will be user friendly and an upgrade should give the user a controller that you can use easily not spending lots of time trying to find where the speakers are..  I love Sonos and have had it in the last 12 years, and I am for once considering switching to other brand if the app is sh*t.I have never voiced any concern in the past, and the Sonos Team needs to up the game before losing a loyal customer    

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2 months ago
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TmsmithContributor I
asked in Controllers and Music services
New App Question: i’m trying to understand my problem

Hi, I recognize all the UI and feature complaints, also some of the new limitations imposed… and I can understand the uproar; but is the app as a controller and portal to the system just base functionally unuseable and unstable?  I’m having so many problems, and I can’t seem to see community concerns around simple functionality being crap too.   if it’s a yes, sadly, I’ll have to look into an alternative control software, and that sounds almost worse.  Please don’t troll me, I love my Sonos system, but I want to hurl it out a window lately.. thanks. 

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buzz
2 months ago
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PDEGRAEContributor I
asked in Controllers and Music services
Youtube Music - codec issue

I’ve been a Sonos customer for over more than 4 years now.Since last week, an error has appeared when trying to play Youtube Music songs. From iOS: I get immediately the announcement “Can’t decode codec”From Android: when playing an album, the first song usually plays. Starting from the second song of the album, the “can’t decode codec” error appears. 

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Airgetlam
2 months ago
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DpaulynTrending Lyricist I
asked in Controllers and Music services
help on IOS app no album art no track name

 

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2 months ago
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Ulrik AhlkvistContributor I
asked in Controllers and Music services
Can not connect to a friend Sonos system.

I have an own Sonos system but when I try to connect to a friends Sonos system it can not find any system.In earlier version of the app this worked.My friends wireless network have the same namn.How I connect to my friends Sonos system?

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2 months ago
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cjanssenContributor I
asked in Controllers and Music services
All content services removed / cannot re-add

All my content services have been removed (same on multiple iphones). The system will now not let me add any content services (so it pretty useless). I’ve rebooted, as well as signed out but it makes no difference. It just says unable to load content. I can play directly to the speakers from Spotify, but throught the Sonos app nothing works.

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2 months ago
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Kevin MPContributor I
posted in Controllers and Music services
Libby in the new 2024 Sonos App

The Libby program will NOT start at the same point of the book.  The old APP did do this If I listen to a Libby book on JUST my phone for 1 hour and pause.  Then I move to the new Sonos APP, and choose the Libby Book - the book starts over. The Sonos Controller for PC version 16.2 STILL works correctly.  The prior Sonos APP did work as well.  The new APP does NOT work.

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2 months ago
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DavidKermodeContributor I
asked in Controllers and Music services
new app

I have always loved Sonos and been using it for a decade now but the new app comes close to reducing me to tears. Does anyone know if there is a way to change it back to how it was, without having to go back to the original S1 please?  The rooms ‘apply’ function is a nightmare! I just cannot seem to get to grips with it.  I have sadly never seen such a regressive upgrade! Please please please, Sonos developers, do something to fix it! 

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2 months ago
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KodaContributor I
posted in Controllers and Music services
help and understanding

Its more of a statement than a conversation but i would welcome any input if i havent quite worked the system out since the update.I swapped from Bose to see what all the hype was about but soon realised i had a little more control with my Bose and the sound was on par in my opinion.I use Android and could bluetooth my phone Which contains a great music library from way back when..... no age jokes... haha.All i would like is to have nothing on my home page other than what i choose ie my favorites in the order i want them instead of what sonos think i should see.The option to put on it what you want should be standard, if this is possible and i havent quite got to grips with the system yet i would love to know.

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2 months ago
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AlexC44Contributor I
posted in Controllers and Music services
going from bad to worse

It is not getting any better.The new app instead of improving as promised now it is in fact getting worse.We lost access to the system, the system states always shows up as unconnected, we try to update the network and nothing happens.We have now a set of speakers that we relied on and were part of our routine that do not do the basic function, playing music .So disappointing, how can an app upgrade go so wrong.

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2 months ago
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BewlayContributor I
asked in Controllers and Music services
Mobile device couldn't connect error

Hello,I wonder could someone help me with this issue.I have a new router and broadband provider and cannot connect my Play 1 wirelessly.With an Ethernet cable it works. I've done a factory reset several times and cannot get to the end of the adding process.After a reset it's 50/50 whether the Play can be detected but when it is detected, I get the chime and everything seems to be going smoothly. Then when I am asked for my wifi password I get the error:"Your mobile device couldn't connect with your Play 1...."And I'm back to no device recognized. I've tried switching the network with the Ethernet connection as per instructions but no device is recognized.I'm on the latest Android app. 5G fibre broadband. I tried to call Sonos technical support but the wait time was 50 minutes!Could there be something I'm missing? Thanks.

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anofficial1
2 months ago
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Kevin81818Contributor I
asked in Controllers and Music services
Please, for the love of God stop "innovating"

I bought a full sonos system about 4 years ago and my god, it was awesome. Within minutes I had a great sound system working, fully controlled by my phone. Amazing! Since then, every time I get an update something breaks. What used to be easy to do years ago is now painfully hard.  I recommended sonos to my girl friend this year based on my experience, but she has yet to get her system working weeks after buying the product.  I tried to play music tonight and after 20 minutes, have had no success at even hearing anything.  Why would a company that offered such an awesome product go and mess it up? Is there an option to pay real money to get sonos to just stop updating their app? Seriously. Doing nothing would be much better than what they're doing.  What is wrong with this company and why can't they get this right? Kevin

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2 months ago
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Nightflier95Contributor I
posted in Controllers and Music services
New Sonos App is ineffective

I don’t know what you are experiencing, but from my point of view, Sonos took a perfectly good working app and screwed it all up.The new Sonos app almost makes my system unusable.   It rarely identifies all my speakers, rarely connects to the speakers I want it to, and, when I try to control the volume it is almost completely ineffective.Being a tech person, I know these are software glitches that can be easily fixed with some resources and effort but Sonos does not seem to want to do that.  Unless it is fixed, in a year or so when I choose upgrade my system, Sonos will not be on my list of options.

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2 months ago
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Jasoncr8Contributor I
asked in Controllers and Music services
Cant add new content servces

I am unable to add new content services. Trying to add BBC Sounds, Spotify and Amazon Music. In each case, I get redirected from the Sonos app to the provider to authorise the connection and am told that the service has been added successfully. But when I return to the Sonos app I get an error message saying the service has not been added.I am using the Sonos app on Android and have 2 Era300s in a stereo pair and a Play3  

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2 months ago
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