Hi ​@Camerong, 

I’m sorry to hear you’re having issues with removing Spotify from your system.

If you want to remove a music service, you’ll need to be logged into your system and on the same network as your system. Once you’ve done that, tap the account icon in the app then go to Content Services → Spotify → Remove Service. If your services aren’t showing, restart the Sonos app by closing and re-opening it.

If you aren’t able to be on the same network, then you wont be able to make any account adjustments to your system. The Web App doesn’t allow you to make any changes under the account section in the app (it’s not available on the web app), only the settings section.

I hope this information helps!

Thanks Jamioe - for the response although it does not resolve my issue.
At this point I think the only solution then is to let my spotify account lapse and then maybe open a new account with a new eamil address - correct?

​@Camerong, See… Unlinking your Spotify from third-party creators - Spotify

… or maybe better yet (Sign out Everywhere): How to log out of Spotify - Spotify