Controllers and Music services

Hi Anyone else having issues where BBC Sounds keeps going off and not coming back on? I only really use Sonos for the radio and the alarm. I've uninstalled BBC sounds, changed channels in the app, router, uninstalled everything else. Done everything as a standard and nothing is working. Funnily enough, it's been since the app updated on March 3rd and no matter how many times I tell them when I contact support, no one asks me about it..

Advice, anyone?  I’ve tried the solutions I’ve found online, but they only work for a few days tops and then I’m back to square one.I have 3 Sonos speakers.  The S1 app worked fine for a long time, and suddenly it doesn’t see any products when I open it.  So I uninstall, restart my phone, restart the speakers, restart the router, re-install the app, and MAYBE it will work.  SOMETIMES, if it wasn’t working before and I go into my mac and start the speakers there, the mobile app will suddenly see it.  the alarms aren’t working, the app isn’t working, I can’t manage the alarms, and after uninstalling/reinstalling multiple times and its still not working, I’m pissed.  I can’t connect my spotify or anything else to the speakers via bluetooth, which I used to be able to. Sound just doesn’t come out.  But if I just walk up to the speakers and press play, they’ll play the last thing I was listening to.  I’m so done.  I spent so much money on this system and less than 3 years later it

Bonjour,la liste des écoutes récentes s’affiche ENFIN mais n’affiche pas la pochette de l’album.Est-ce le cas chez vous ? Et pourquoi la liste des corrections de la dernière version n’est pas donnée.ET VIVEMENT LE RETOUR DES PLAYLISTS 🎶🎶 Moderator edit:Google Translate- Hello,the list of recent listens is FINALLY displayed but does not display the album cover.Is this the case for you?And why is the list of corrections of the latest version not given.AND CAN'T WAIT FOR THE RETURN OF THE PLAYLISTS 🎶🎶

It has been almost a year and this new app is unusable. The other one worked great, but was forced to upgrade when I made the dire mistake of buying more. I’ve gotten rid of a few speakers because it wouldn’t be compatible with the new app which cost me money. I have nine speakers right now and two of them work all the time, the rest on and I’ve tried many times to hook them to the same network, etc. Been through it. When is anybody going to be accountable at Sonos. Firing people doesn’t help all of us. Fix it or pay people back. 

Is there a plan to restore indexing or an effective search to the personal library component?

When will we be able to playback just s single episode of a podcast within pocket cast.It adds the whole season every time .When will Sonos also mark it as played the next time you enter the cast?The above worked earlier in the good old app. 

Spotify will not group my Sonos speakers properly again. This is after a mandatory Sonos update to ver 80.17.14. Why why why? The Spotify Group Rooms does not work

At least once a week I am unable to use the search in the app. It appears as though it is going to search and then goes back to the Home Screen. Without fail I can search if I close and reopen the app.  ********** is a recent Diag.  Does anybody else experience this?Moderator edit: Diagnostic number recorded and removed

So basically whenever I play Spotify on my Sonos speakers some features don’t work as intended.It will play the wrong songs and doesn’t let me disable the shuffle mode.I also can’t rewind or fast forward songs (the bar is greyed out)It’s as if it wouldn’t recognize I have Spotify Premium.This started happening only a few days ago when it had been working just fine before.Some help would be appreciated :)

all of a sudden i pick a playlist and it loads over and over.  the one on right now is 110 songs long but the queue shows about 43,000 songs.  i only have 13,000 songs in my entire library.  help?  and can anybody explain when these people are going to fix things like being able to use the alphabet to find items?

I have my alarm set to play a non-commercial, non-Sonos iHeart radio station (Classical KING FM Seattle 89.7), and it was working perfectly until recently. Now, instead of waking up to music, I’m forced to listen to a Sonos ad for the first minute before my station starts. This is completely unacceptable. I don’t want to start my day with a jarring Sonos commercial, especially since I’ve already purchased your speaker system. Isn’t that enough? Now you’re trying to push even more products or subscriptions on me through my alarm? Can’t a simple alarm function without corporate nonsense getting in the way? If this is the new norm, I’ll go back to an old-school radio and alarm clock instead.

i play Sonos thru the app on my iPhone and iPad using Apple Music.  Today we played one playlist for 5 hours.  Later when I tried to play an album off Apple Music, it came on and then stopped! Nothing I did would allow it to be heard.  On the app, it looked like it was playing but no sound.  I had changed nothing! When I brought up the system, all 5 speakers, they looked like they were playing but were grayed out sort of.  At the top, the system icon was yellow— I don’t remember if that is normally yellow.  I am so frustrated.  This happened on my phone, so I tried the app on my iPad.  Same! Ugh!!! And of course its710pm Saturday night!  I also tried to play Sonos Radio—same.  

Using YouTube Music, it has now been buggy for Sonos devices for several months, better than it was 3 months back, but not as good as it was 12 months ago.Today I notice that my queue grows by itself in increments of 200 &/or 300 till it gets to about 34400, then the system becomes even less responsive.Anyone else noticed or had this recently? 2nd issue, which has had some airtime by others, is the playlist length. Sonos will only show 100 songs in a 483 song playlist, and will then continue to repeat those 100 songs and never show the other 383. Any genuine technical/bug fix available?  2023 & before, these issues were non existent!

Albums and artists in my Apple Music library (on an iMac) are broken up in Sonos to multiple albums and artists with some tracks.  I thought that integrity in my library would be kept in Sonos.  What’s going on?

I searched the forum with no similar experiences. Am I the only one whose playlist editing disappeared with the new app? There isn’t even an Edit option anymore. I can’t add or delete individual songs for the current playlist. I can only replace the entire queue. It is the same for all music sources. This new version so far has done nothing better and many things much worse, this one  being the biggest for me so far. What gives? Anyone else experiencing this?

I’ve seen this raised a million times but all the topics are closed. Scrobbling doesn’t happen live, it seems to happen whenever I switched from playing on my Sonos speakers via Spotify to another device (i.e. phone, laptop). If I play music only on my speakers for a week it will never scrobble anything. When it does scrobble if you switch away, as mentioned it only scrobbles the last 50 tracks, meaning I lose hundreds if not thousands of scrobbles a month. This may seem silly, but I’ve used last.fm since 2008 and I really enjoy keeping a proper back catalog of music throughout my life...I would really like this to work properly.

Anyone else having issues with Qobuz working through Sonos? The stand alone app is working, I tried resetting my Sonos Port, I deauthorized and reauthorized Qobuz and still no luck. When I on Qobuz I get “No content items available.” Not sure what else to try. 

Like many I too know that the Sonos app is trash. People develop g it without being thorough or caring. How is it I’m able to log in from my browser on the Sonos site but when I try and log in from my app as I’m being forced to I get a blank page. Makes zero sense.  Useless

I would like to export my Sonos playlists in my Music Library to an OWC external 2Tb SSD.  I’ve seen the SonoSaver app and am thinking about trying it. But I have some questions:How should the SSD be formatted for higher res music?   Can I plug the SSD into my router and use it as a NAS or should I leave it connected to my iMac? I consider myself pretty much “tech-challenged”, so is the SonoSaver app an easy solution?

I have noticed that the “Your Sources” item appears to have a mind of it’s own and someimes is visible on the Home screen of my iPhone app and sometimes it isn’t.   I believe this is bcause if the Sonos app cannot see ony of the sources the option does not show, but will only show if one of the sources is available.  For example, my TV comes from my Virgin 360 box and feeds my Sonos soundbar via an optical cable.  If the Virgin box is off, there is no “Your Sources” option, but if it is on, then “Your Sources will show in the appropriate room with “TV” as a selectable source.Of ocurse. it should be showing all the time as I have a Music Library stored on a NAS drive whic is ALWAYS on, but for some reason, Music Library seems have a wraith like character in that sometimes my app sees it and sometimes not.  This is on both the iPAD and iPhone apps.  The strange thing is that even when the apps do not “see” it, the Windows desktop app and the Web based controller have no di

Ok,I have had this issue since the app was changed. I stopped thinking about it for the last 5 months.  I’m hoping that it has been fixed in that time.  I use an imac and my music library is on an external hard drive attached to it.I have followed and rechecked the steps in the current support page to connect to my music library and it does not work.  Surely there is a fix by now.Even the online app is a fail.  It can see my music library but it wont search it.  Useless.The old Sonos controller macosx app works but then I am denied permission to play my own music.Please help.

This is so frustrating.  Amazon music's ultra HD sound quality is supported by my Sonos system.  However, connecting to amazon music is unusable.  I mean, Spotify is clunky but at least it works.  Amazon I can't even get it to work. Is this a thing?  Or just me? 

On android phone, remove sub mini and the music library works. Add the sub mini back in and no music library.Why oh why.

Hello! Recently, the iOS app stopped making it easy to play music at the same level on every speaker in every room.  Until a few weeks ago, I would select all speakers, drag the volume slider for everywhere down to zero, and then back up to where I wanted it for my music. Now, individual speakers remember how much higher they were set and none of the numbers align. Is this a bug? Intentional? 

In the latest iOS app (80.17.14), the entire ‘Security & Privacy’ section is gone from account settings. This is where the ‘Personalization Services’ section used to be. There is now no way to disable listening history or prevent your data from being captured. Does anyone know what the hell happened? BEFORE  AFTER