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I use m3u playlists created elsewhere to play my SMB shared music on Sonos.

The playlists are imported/added through folder add in library.

All files are on the same share, in the same folder structure.

The playlists are added properly as far as I can see in the (Windows) desktop app and it plays fine when I hit shuffle until it stops randomly. 

I can see (on screen and in the useless help/log) that Sonos desktop app thinks the share does not exist (or the file, the wording points to the whole share) "Unable to play XX - the share //XX does not exist".

It was playing just fine until this. So I hit play manually on the songs it thinks it cannot access and sometimes they play right away, sometimes Sonos keeps stating the same error for a few tries and then plays it anyway. I’ve also seen it playing a file while simultaneously saying that it cannot play it because the share does not exist.

What is this? Is there any better logs than the help/error log that says almost nothing?

Just to weed out some possibilities; it’s obviously not the playlist format (cause it’s read, added and plays just fine apart from some songs), not the path/share (see aforementioned), not the file format (cause the file sometimes plays fine). However, it is as far as I can tell almost always the same few files that Sonos seems to be unable to play - again though, it plays them just fine sometimes and when I manually insist.

I’m kind of irritated.

 

Hello ​@loungebob, welcome back!

I am sorry to hear you are experiencing issues when playing from your imported playlists on your Sonos system.

If you are able to easily reproduce this, I would suggest to do so and Submit Diagnostics after getting the error message.

Then reach out to our Support team for live troubleshooting, sharing with them the Diagnostics number.

They have tools at their disposal to provide you with advice and information specific to your Sonos system and what it reports.

I hope this helps.


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