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I was one of the many users who experienced issues with the app re-write, but slowly, very slowly most the issues were fixed. 

Then a few weeks back there was a minor app update, supposedly to fix bugs and improve reliability, but it has had the opposite effect for me. Issues have included:

* Being logged out repeatedly

* Having individual speakers disappear - particularly my Beam.

* Having the entire system temporarily disappear

* Having my favourites or recently played lists grey out / disappear.

Nothing has changed on my network. Its a simple single wifi router network in a freestanding house with little network interference. Router is a ~9 months old mid-range TP-Link.

This is driving me nuts. I was finally not detesting using this system and now I'm back to wondering about the resale value.

Have others noticed recent downgrades in reliability? What can be done?

 

The fiasco about the unfit app’s release last year aside, reliability problems which coincide with updates are almost always network related, with IP conflicts being the most probable cause. What happens is via reboot or power outage, your router loses track of its IP assignments and starts handing out IP addresses which are already in use.  First, check your router for any firmware updates. Then you need to refresh the IP addresses in all your network devices. Reboot the following in order:

Modem
Router
Switches/Hubs
Wired Sonos players
Wireless Sonos players
Computers/Printers
All other devices - Phones, Tablets, etc.

Let each one come up before moving to the next. Note you can eliminate IP conflict problems by reserving IP by MAC address in your router setup.  See your router manual for details.

My system suffered badly at power-cycles and updates, the static reserved addresses ended that problem. Worth a try, see your router's DHCP Settings page.

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