Skip to main content

I’m hitting a snag with Spotify playback on my Era 300 using the Sonos app (v80.06.04, iOS 18.2). Songs start but stall after 10-15 seconds, showing “Unable to play – connection to Spotify lost.”

Details:

  • Setup: Era 300 (firmware 19.4), iPhone 14 Pro, home Wi-Fi (Netgear Orbi, 2.4/5 GHz).
  • Issue: Spotify Free account, direct control via Sonos app. Other services (Apple Music, radio) play fine. Reauthorizing Spotify in the app doesn’t help.
  • Tried: Rebooted router and Era 300, reinstalled Sonos app, checked Wi-Fi signal (strong). Logs show “Error 1002” during Spotify playback.

Request: Anyone else seeing Spotify stalls on Era 300? Any fixes or app settings to tweak? Thanks for any tips! 😊

Hi ​@sophiaisabella453 

Welcome to the Sonos Community!

I am sorry to hear of this issue you are having with playing Spotify content, specifically.

Error 1002 refers to loading a large queue (generally more than 500 tracks) unsuccessfully - are you opening a playlist when you encounter this issue? If so, do you still see issues when you play a track or album, or a smaller playlist?

Generally, it is often interference that causes such issues, but that would also affect other sources - especially those of similar or better quality.

As a result, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

 

​@sophiaisabella453 

Your Sonos app is way out-of-date. 80.06.04 was released in August 2024. You need to update your app to 80.22.33 at the App Store.

Then, in the Sonos app, go to Settings → General Settings → System Updates → Check for Updates, and run the Era 300 speaker firmware update that will very likely be required. 

Your iPhone software is also way out-of-date - iOS 18.2 dates from Dec 2024. iOS 18.5 is the latest. You need to update that too. 

Then try playing Spotify again on your Era 300s and see if it works…

Thanks ​@Rhonny!

I should have paid more attention to the numbers!

Reply


Terms & ConditionsCookie settings