Hello
I just installed new ERA100
I had to verify my Windows Sonos version update.
I did it, update is done and OK
BUT in the app Can’t have my normal user screen back.
If I restart the app, the PC, I can see the normal user screen 1 second but after I come back on the screen “please verify your updated version..”
What is going on ?
Best answer by Jamie A
Hi
I’m sorry to hear that you’re having issues with the Sonos app on Windows.
I’ve never seen any of our in-app messages ask for update verification before, would you be able to share a screenshot of what you’re seeing in the Sonos app? If you have installed the Era 100, I assume it’s up and running. If that’s the case, try remove the Sonos app from your computer and installing it again from our Downloads Page as this has the latest app version.
If you don't have the Era 100 setup yet (i.e. the light on top is flashing green when it’s powered on), then you’ll need to use a mobile device to set up the speaker. Once that’s done however, you can use the windows app to control your system.
I hope this helps!
+17Hi
I’m sorry to hear that you’re having issues with the Sonos app on Windows.
I’ve never seen any of our in-app messages ask for update verification before, would you be able to share a screenshot of what you’re seeing in the Sonos app? If you have installed the Era 100, I assume it’s up and running. If that’s the case, try remove the Sonos app from your computer and installing it again from our Downloads Page as this has the latest app version.
If you don't have the Era 100 setup yet (i.e. the light on top is flashing green when it’s powered on), then you’ll need to use a mobile device to set up the speaker. Once that’s done however, you can use the windows app to control your system.
I hope this helps!
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