Controllers and Music services

Sonos App worked without problem allowing me to access and play Apple Music.  Suddenly the Sonos app will not display the content of Apple Music on any of my devices.  I’ve gone into my Apple account and all is as it should be there.  Help

I’ve been using my old Sonos Play:1 with Apple Music for some time. I recently ‘downgraded’ the subscription to Apple Music Voice, because it’s £6/month cheaper and I didn’t need the extras provided with a full subscription. It may be a co-incidence, but since then, Sonos won’t recognise my Apple Music subscription. It keeps telling me that I need to renew my Apple Music subscription, which I don’t. I have tried signing out of Sonos and back in again, rebooting the speaker, signing out of Apple Music and back in again, disconnecting Apple Music from the Sonos app and reconnecting. Nothing seems to work. Suggestions?

Hi there,For some reason, Spotify won't play on my two Play 1 speakers after I've been using it with Sonos for some time. Playlists keep skipping songs and saying "unable to play song, connection lost". It usually starts playing after 3-5 skipped songs. The speakers are wired, and have been working for a long time. The speakers have been rebooted. Reconnected Spotify to the Sonos app. Router reboot.It seems that all other speakers (Arc, Sub, Play5 and one/sl) are working just fine.

When streaming music from YouTube it stops abruptly (5 to 10 seconds playback only). Other apps like Spotify work without any problems. 

Old iMac, want to access Sonos on it? Any ideas how to access this legacy file? 

I just updated to macOS Ventura 13.0.  The next day the Sonos Controller said I had an update.  Pressing the “Update Now” button started the update process normally.After asking for my Admin credentials, I get an error saying “Sonos Update failed.  An unexpected error occurred.  Please try again.” Is anyone else seeing this?Dave Info:Sonos Controller for MacVersion: 14.14Sonos: OS S2Build: 69123100

Hi all,I’ve had this issue for some time: Spotify drops music regularly, Apple Music works perfectly. Things I’ve tried:Change SonosNet Channel Run ethernet cable from router to Boost Position Sonos products as close as possible to main Boost (including another Boost). There is roughly 20-25 ft between the main Boost and the next product. All other products are about 10 ft away from each other. Reboot system Re-authorize Spotify service Move wireless devices like cordless phone away from speaker Confirm sufficient download speeds Set up a speaker in same room as main Boost to see if it improved the issue (it still skipped, though maybe not as often?)Things I cannot do:Change my wifi network channel. I use Eero, which prevents users from changing the channel manually.  Remove Eero extenders, which lets the wifi network reach the basement office. While not listed by Sonos as unsupported devices, I understand this may be an issue.Things I haven’t tried, but am skeptical:Change ethernet ca

My Sonos app won’t play Spotify. I reauthorized it. Says temporary not available. Crud!

Hi my newly purchased Mac Book Pro M2 running Ventura 13.1 shows this message when I try to connect to the folder containing my music “The computer “my MacBookPro” refused to let Sonos connect to it”.       I have installed the latest Sonos S2 controller.       I’ve checked the permissions on the folder.    Any suggestions would be very welcome.     Thanks

I recently upgraded from Sonos S1 to S2. My old NAS storage doesn’t work with S2 (it’s SMB1 only.;)Does anyone have suggestions for an inexpensive NAS storage device that works with Sonos S2? Best would be something that can use a flash drive for storage.thanks,Len

Hi All Is it just me or i’m I right? songs from Spotify sounds much better when I use Sonos app instead of Spotify app on my Andoid Samsung???

Hi all Sonos experts out there, Having read about the sonos port I thought I finally had the solution to upgrade my audio setup (a Pro-ject Debut Carbon which I connect to two active KRK rockit speakers using a 2-channel mixing table which serves as my phono pre-amp and allows me to connect with my PC for music streaming etc.) into a more user-friendly (read wife and kids friendly) set-up that allows for easy streaming of music while keeping my old gear. Connecting the sonos port I can indeed listen to my vinyl on my new sonos speakers (a sound bar and 2 ONEs), but it turns out that there are very short glitches when listening to vinyl. they only last for half a second or so, but happen every couple of minutes. It seems to be more like some issue with the wi-fi connectivity between the port and the speakers, but this doesn't happen when streaming music on my sonos speakers from my phone and my wi-fi is broadband, the port is in the same room as the router, with no blockages etc. I'm no

Hi All,Until last week I was able to access my music library from an unpowered external HDD through my TP_Link Archer VR2800 router.  I replaced the unpowered HDD with a Seagate external powered HDD, removing the reference to the existing library and tried to create the new reference.  No go.  Classic symptoms of the SMB v1 issue that is being discussed.I am running a Windows 10 laptop that has no trouble talking to the router or the Seagate HDD.  I can access/play movies/music from there.  SMB v1 is disabed on my laptop so the router must be using SMB v2.My Sonos system (3 x Ones, Play:5 and a Beam) are all upgraded to S2.  S2 has no SMB v1 capability.  This upgrade occurred a while ago (many months to a year if I recall).So everything is running SMB v2. Moreover, the library was working fine last week with the unpowered HDD.  Now I can’t add the library on the Seagate HDD and I can’t add the library reference to the old HDD.Saying it’s a simple SMB issue doesn’t feel right...what am

As a new Sonos convert I have a play5 gen1 but am unable to add my iTunes music library from my apple iPad (The same iPad that has the Sonus 1 app) I get as far as music library set up but then can only get to ‘Add shared music folder’ no other options appear.Thanks in advance for any suggestions.

Is there a way to change the default behaviour when clicking a song from Play Now to add to queue? The use case here is when multiple people are controlling the play list (i.e at a party) and each song only gets half way through before someone has not remembered to press the three dots to add to queue. I’m hoping there is a way to change this behaviour in the settings but have not been unable to find anything. 

Why can't radio urls be added to a Playlist? 

I aam about to purchase the AUDIO-TECHNICA AT-LP120XBTUSB (BLUETOOTH ENABLED) record deck.I have 2 x Sonos Play 1 and a Sonos S1 controller. I currently stream music to the 2 Play 1 speakers My question is can I setup in any way to play my vinyls on the turntable to output to these speakers? 

Hi,I want to move my local music (which is currently on my NAS) to Azure (File storage) is there any way on configuring Sonos to connect to Azure to read and play the music, please?

Years ago, I copied all my CDs to a USB thumb drive.  If I look at it with Windows Explorer it shows the usual genre folders (Classical, Rock, etc).  And within genre folders are Album folders, and MP3s for tracks within those.  If I make a copy of that USB drive and plug it into the USB socket in the car it works fine.  I assume all this genre/album/track/artist/composer/etc must have come from metadata on the CDs since I don’t have to do anything to have it work in the car.In the house I have an Addonics NAS40ESU NAS drive into which I plug said USB drive and set it up as my Sonos S1 music library.  Used to work fine, but perhaps with transitions to new PCs, OS’s (now W11), ISPs, & routers, it quit, and the CA Addonics support line has gone away.  So, since the desktop PC is on 24/7, I plugged the USB drive into it, and replaced my Music Library.  That worked for a while, but again, the configurations have changed and now NG.  On the PC S1 Sonos app I can see and select rooms, al

Hello - My issue is Spotify, through the Sonos app, will NOT recognize any of my personal library content. I have multiple playlists created in Spotify app on my laptop...but when I open Spotify in Sonos, you can see my library/playlists/songs/artists, but everything is shaded out and will not play when clicked on. I have experimented by creating playlists in the other apps in Sonos such as YouTube Music (plays fine/sees all my songs), even created a few Sonos Play lists (it sees my songs also and they play perfectly). I am pretty knowledgeable with these issues, I have gone through the Spotify settings over & over and even re-authorized Spotify several times - nothing works. When I use Spotify app on my laptop with Roam in Bluetooth mode - where I have created my playlists from my library -  NOT THROUGH SONOS APP - it operates perfect. I’m running the “premium” version of Spotify. I can’t understand why when Sonos offers the Spotify app in its app menu it won’t recognize my librar

Hello, I have two Sonos Ones and one Sonos One SL. The two Sonos Ones are setup as a stereo pair. Overall everything works great except one small and infuriating problem. When I open the Sonos app on my phone (Samsung Galaxy S10+) my husbands phone (Samsung Galaxy S22) and my son’s phone (Samsung Galaxy S10+) can no longer connect to any Sonos speakers. They get the message that the phone can’t “find the network”. If we go through the process of getting their phones to find and recognize the Sonos speakers then my phone no longer is connected and I have the same message. We have not changed the wifi network/router recently. The Sonos speaker are all online and work fine. It just seems that if my phone is able to connect my husband and son’s phones can’t and visa versa.  We have checked all the settings on the phones, they have the same app version, same network settings, same wifi network connection, same android OS version, same everything. As you can imagine the frustration is very h

Cannot share USB audio files with SONOS v2 systemModel: TP-Link Archer C8  Hardware Version: V3Firmware Version: 1.1.3 Build 20220510 rel.32759(5553)The USB drive plugged into the Archer C8 shows it is active in the Archer C8 advanced USB settings.  All files are shared with no login required.The network address is:  \\192.168.1.1\sda1\USB_MusicWindows explorer can find the music files OK and can play them,  but the SONOS v2 system cannot access the music library.Sonos initially connects to the USB drive at the network address entered, but gives the error message below after about 10 seconds.I have worked extensively with SONOS customer support, but they were unable to resolve this problem.  SONOS suspects a problem with the TP-Link Archer C8's implementation of SMB1 and/or SMB2 protocols.I have tried sharing the USB drive with and without user login and password, but neither works.I just updated this router to the latest version firmware, but that did not resolve this problem.Any sugg

Hi,Yesterday my Spotify just stoped working on my Sonos system.Im having a AMP (black one) and its been working since I set it up.Sonos app is playing the “Sonos playlists” but when I play start play from spotifythere is no sound. I have tried restarted the network, amp etc but nothing helped.Using a TP Link Deco X60Is there anyone else having this issue?

I had problems getting my Playbar and Sonos One onto my wifi network. I had just installed a mesh network but hadn’t switched off the wireless from my router. I then had two networks running with the same SSID. After four very frustrating hours of failing to get these speakers onto the network, I called my ISP who ran some remote diagnostics to inform me that there was nothing wrong with my router or my network.I then called SONOS support. We spent an hour and a half trying to get it to work. All these scenarios are with the S2 App and Android 13Factory reset SONOS, Wireless off, Ethernet connected and router in Modem / Bridge mode - no luck Factory reset SONOS, router in Modem mode (no duplication of networks) and Google Wifi Mesh network enabled - no luck Factory reset SONOS, router in Modem mode (no duplication of networks), Google Wifi Mesh network enabled and DHCP disabled - no luckAt this point, I’m thinking about selling off all my SONOS kit on eBay. And then as a last throw of

I have some audio books as mp3 in my local library that have a rather big difference in volume between some tracks.In example the third track of the audiobook is noticably more quiet than the second and third. So much, that i need to adjust the volume to listen to it.This problem seems to be only present while listening through the Sonos system. When i play the same files on my windos computer (built in Groove App or VLC) or via various apps on my iPhone the tracks are at a comparable volume to one another.I tried fixing this with MP3Gain program by changing the metadata (REPLAYGAIN_TRACK_GAIN Tag) but before my changes this is compareble with the other tracks. When i change the tag and increse the volume to this one track it is indeed louder when i play it in Sonos, but it also gets louder in all other mentiond replay devices/apps too.Does anyone have an idea, why Sonos seems to behave different to all other playback devices/apps and how to fix this?