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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 56,103 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8214 Topics
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sjmf1982Contributor I
asked in Controllers and Music services
SiriusXM not updating

SiriusXM channels won’t update artist and song while playing.  Started about 3 weeks ago.  

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3 years ago
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lilyblueContributor I
asked in Controllers and Music services
Audible Library Organization

Is there a way to order/organize the Audible library on the Sonos app? Every time I want to listen to a book, I have to sort through any number of other books. I’ve called Audible but they can’t help and suggest that I call Sonos.  I have over 50 titles in my library. There are 3 of us in our household so we have a lot of books and read for different reasons and at different paces. 

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3 years ago
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MO DeadheadContributor I
asked in Controllers and Music services
Sonos devices not in Windows Controller after wifi router change and Macafee Total Protection installation, Music Library won’t play

Before:   Three Sonos devices, Play 1, Play 3, and Connect: amp. Sonos Windows Controller installed on my desktop, Able to play music from Music Library, and life was good. Connect:Amp hardwired into Ethernet network, other two wireless. Then: I installed Mcaffee Total Protection on desktop, and and changed my wireless router from Google Fiber provided wifi to a Google Mesh Wifi network. It took some doing, but I was able to get all three devices to come back up, streaming works fine. The problem:   Windows App does NOT show the Sonos devices like before, trying to play from Music Library from my IPhone or Ipad returns “Server Cannot be Found”, and won’t play. I saw that Mac Total Protect can cause firewall problems, so I turned Firewall off, but no change. Looking at my Google Fiber network diagram, Sonos devices are there, but now grayed out, and designated “Disconnected”

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M
3 years ago
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DpurpleContributor I
asked in Controllers and Music services
S1 music library not updated after Catalina update

As many other the music library on my Mac/S1 is not updating with Cataline. I have unplucked, restarted, remove and added new path but no update available to the music library. Did anyone find a solution to this? Or is their no solution other than the Air play via Apple TV?   

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D
3 years ago
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joealessiContributor I
asked in Controllers and Music services
Late Radio Shows

When searching for radio shows in the 'Podcasts & Shows' option, most of the radio shows are really old, for instance, today is 22nd December, when I search for Robert Elms' show on BBC Radio London (his show is on 6 days a week) , the last show is 1st December! Who's fault is this, Sonos', Tunein, or The BBC? Same goes for the Radcliffe & Maconie show on BBC 6Music. Frustrating. 

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Airgetlam
3 years ago
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MyggenzContributor I
asked in Controllers and Music services
Cant find spotify in the add service list. And i cant play from spotify directly

I need help to find out what happened when i updated to sonos S2 app.i recently bought the s3 sub and then i had to move the playbar over to s2 app. And now i cant pmay music from spotify to the playbar

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Airgetlam
3 years ago
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FestkaramellContributor I
posted in Controllers and Music services
I keep connecting to somebody elses Sonos system

I own a Sonos speaker, and my landlord has like 3 speakers in his part of the house. I'm trying to connect to my own speaker but it's only connecting to my landlords speakers, I cant find my own. I've tried resetting both the speaker and the app, but nahh. How can I stop this from happening? Also, can I prevent him from seeing my speaker even if we're on the same WiFi? I am SO annoyed! Please help! 

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controlav
3 years ago
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NickbassmanContributor I
asked in Controllers and Music services
Old Audible account pre-Amazon

Greetings. I started to use Audible back in the day before it was bought by Amazon. I therefore have old username-based access to Audible, not access based on my Amazon password. Sonos insists on automatically connecting me to Audible via my Amazon account though, bypassing the many audiobooks I have under the old username account. Anyone had this problem and know what the solution is? Many thanks. 

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Airgetlam
3 years ago
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eskbank50Contributor I
posted in Controllers and Music services
Sonos unable to find music library on Plex Media Server

I have music libraries installed on a QNAP NAS and use SONOS to access my music via iTunes (65,000 limit) and PLEX (other music not on iTunes). However, since last week the PLEX service on SONOS has stopped showing the selected library on the Media Server but shows My Podcasts, Categories, Popular, Society & Culture etc and Other Sources (which only shows Podcasts when opened) and therefore I cannot access my music installed on PLEX. I have no problem accessing my music library via iTunes and playing on SONOS.This access problem via PLEX on SONOS is shown using iPhone (iOS 14.3) and laptop using Windows 10. I can access the music library directly on PLEX using the iPhone and laptop and play music to the respective device. The Remote Access facility on PLEX is turned on.Any help in solving this issue would be much appreciated. Thanking you in anticipation.

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3 years ago
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oli3778Contributor I
asked in Controllers and Music services
Sonos One Surrounds stopped working no sound.

Resolved

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3 years ago
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willpomContributor I
posted in Controllers and Music services
701 Error WD MyCloud OS5

I’d been getting a 701 error after setting up a Play:5 1st gen after moving. Couldn’t figure what it was.In the meantime I’d upgraded the WD MyCloud EX2 Ultra to OS5 just before moving when speakers were packed. Appears to be WD setting.See WD forum post here https://community.wd.com/t/adding-music-from-a-networked-share/257933

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3 years ago
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paulmoreno34Contributor I
asked in Controllers and Music services
Spotify doesn't play for 15 seconds

Hi,For the past 2 weeks every time I play off of Spotify there is no sound for the first 10-15 seconds and then it will start playing.  It looks like it’s playing on the app but no sound is coming out.  I tried resetting my router.  Any other tips? Paul

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Paul A
3 years ago
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Falcon52Contributor I
asked in Controllers and Music services
Top Tracks on Sonos using the Tidal service

The play all on Tidal thru my Sonos just stopped working.  It plays just one sone and stops.  Before it went thru all the songs of the artist.   The top tracks works on Spotify but just stopped on Tidal in the last week.  What is the issue?

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Mark P
3 years ago
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PCmagicContributor I
posted in Controllers and Music services
Playlists are missing in "My Sonos"

For some reason i cannot see any of my playlists on “My Sonos” I only have Resent, songs and stations.Until today it was only an issue on my ipad, but not it is also missing on my Phone.An update maybe ? 

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3 years ago
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WJDavisContributor I
posted in Controllers and Music services
No Longer Seeing YouTube Music (YTM) Created Playlists

I am a premium subscriber to YouTube Music (YTM). I love the playlists that YTM provides and maintains. I have added many of them to my Library for quick reference. Yesterday, all of the YTM created playlists are no longer appearing in my Library through the Sonos app and the Sonos application on my Mac. They DO still exist when I connect directly to YTM.I spent a decent amount of time with Sonos Support last evening resulting in an open case, currently with no resolution. Did this happen to anyone else?

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Rowena B.
3 years ago
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AChittendenContributor I
asked in Controllers and Music services
Help Playing Music Stored locally on galaxy S9

When I set up the Sonos app originally it accessed the files in my Music folder on the phone just fine.  However, I recently have made changes to the folder and the Sonos app will not update.  Tapping Update Music Index Now in settings asks me to confirm that I want it to scan files and then does nothing when I tap OK.  Deleting and reinstalling the app made no difference.  Moving the Music folder to break all connections and then putting it back made no difference.  The original display of files remains unchanged no matter what I do.  I can’t find any way to make updates that actually works.

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Rowena B.
3 years ago
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bbgContributor I
asked in Controllers and Music services
Sonos S2 won't index my music library

I have been trying unsuccessfully to get Sonos S2 to index my music library which is located on an external drive on my IMac. I have given Sonos full disk access and added it to allowed firewall connections as recommended on the Sonos site but the app will still not index my library. The same set up was used on the S1 app with no issues?

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Annazel S
3 years ago