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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,114 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8403 Topics
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YoungtraderContributor I
asked in Controllers and Music services
spotify unable to Connect

I have a US spotify account and I'm presently traveling and in Nigeria. My Sonos app is set to my Texas address.  I'm unable to connex spotify on my Sonos app. Any answers how I can fix this problem?

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3 years ago
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ctmlawContributor I
asked in Controllers and Music services
spotify and google assistant

When I ask any of my Google Assistant activated Sonos Ones to play a song from my connected default Music Service, Spotify, Google responds “I can’t do that here but you can ask me to do that on one of your other devices.” 

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3 years ago
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naomipContributor I
asked in Controllers and Music services
Sonos suddenly trying to sign me into someone elses account

Both myself and my boyfriend are experiencing this issue. We have been for months and it has not fixed itself. We recently went to stay with my parents and tried connecting to their sonos system. It would not let us because it kept trying to sign us into my dad’s account. Now we have returned to our flat and are trying to use our own system, it will not let us in and keeps trying to sign me into my brothers account. The app is not helpful at all as we cannot click on anything (not even a ‘change user’ option) without first signing into his account. My brother has never lived here and did not set up our account so this is really frustrating and seems like a poor design.Can anyone please help and tell us how to get back into our own system? Thanks

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3 years ago
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RonEdenAvid Contributor I
asked in Controllers and Music services
Sonos Radio location is wrong

Sonos Radio location is wrong. Hi all.My Sonos Radio location is set to a wrong location, while my profile is set to the correct country. CAn you please let me know how do I fix the Radio location of Sosnos?Alternativly, how do I add specific radio stations to my Sonos Radio section? Thank you  Ron 

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3 years ago
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veca_rumbleContributor I
asked in Controllers and Music services
Add music service - Apple Music

I had Apple Music added and deleted it because I was having issues with it playing music. When I try to readd the service it just opens my Apple Music app and nothing happens. Things I tried so far is reinstalling the Sonos app, tried adding it through my macOS (not allowed)

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3 years ago
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Feral77Contributor I
asked in Controllers and Music services
An odd thing is happening when connected to My Cloud Home

I have a My Cloud Home setup and have connected it to the Sonos Desktop Controller on my MacBook Pro. Most of the music files read fine and are in the correct order but one folder is completely out of order.Can anyone suggest what might be the issue and how I can fix it? I am attaching a picture of what I see when I go into the album folder. I have other album folders that have files numbered the exact same way and they read absolutely fine. It’s really starting to drive me up the wall.Any advice would be appreciated. 

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F
3 years ago
Mutti
Mutti
asked in Controllers and Music services
Italian "Radio 24" is not working

Hello everybody,since the last weeks, around 9 am CEST I’m not able to reach Radio 24 anymore. I’ve tried several time, as sonos radio and as tunein radio, but it does not work.If I connect to the webpage https://www.radio24.ilsole24ore.com/  the online stream works.Could someone of the staff check what it going on?Thanks

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Corry P
3 years ago
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hat35Contributor I
asked in Controllers and Music services
Primephonic sync with Sonos

Primephonic app in Sonos not synced with Primephonic

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3 years ago
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byrd50Contributor I
asked in Controllers and Music services
Music library keeps disappearing

I changed from itunes because all the songs in the playlist would not appear.  Also, my music library from itunes kept disappearing.  On Sonos recommendations, I changed to having sonos directly access the songs on my hard drive. Couple of days later my playulists that I set up in sonos playlists disappeared. I was told to upate my music library again. My playlists reappeared. Today, I open up sonos on my computer. My Sonos music library indicates no selections are available when I open sonos under artists and songs. Sonos is not allowing me access my music library. Yet, my playlist is there and it allows me to play songs. I have large quantity of songs in my music library. So updating my music library now takes 25 to 35 minutes. I had never experienced my music library disappearing for seven years. Now it is a regular occurence.

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3 years ago
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pdsabre120Contributor I
asked in Controllers and Music services
Apple Music not playing

Hi!  After scrolling through a lot of topics on here I see that a lot of people have been having connectivity issues with Apple music.  I’ve tried some of the fixes but none have worked for me.Since ‘upgrading’ to the S2 app my amazing Sonos experience has went from 100 to 0, I now can not play any music from Apple music, every time I try I just keep on getting the 701 or 1001 error code.  I have rebooted all devices and router - no change, I have re-installed the app on all of my iOS devices - no change, I have factory reset all of my Sonos devices and then re-installed - no change.I also have my Play 5 (1st gen) on the S1 app, this also does not play Apple music.Ideally I’d like all of my speakers on the same app so I could go back to having the amazing experience I had before the S1 and S2 app ‘upgrades’.I have recently added amazon music which works fine on my Sonos setup, Sonos radio also works fine. Only Apple music doesn’t work which is where all of my playlists are.Has anyone h

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3 years ago
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BobP53Contributor II
posted in Controllers and Music services
Boost and Music Library

I installed a Boost into my system 2 months ago. All seemed to work well. Then my controller wouldn’t connect to my music library which is stored on a laptop. I tried a library update but this had the same outcome. I disconnected the boost and reconnected my speakers via my router and all worked fine. I then reconnected the Boost , all worked fine and then after 7-10 days same problem occurred. I reset everything as previously , all was fine and then 7-10 days later the problem reoccurred. This continues to happen . Does anyone have any ideas what the problem / solution might be. I have tried Factory resetting everything and reinstalling from scratch but the problem still happened. I have 5 Sonos Plays connected 4 as two stereo pairs and 1 stand alone. 

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3 years ago
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Mr. SnrubContributor I
asked in Controllers and Music services
Sonos cannot find my music library folder

No problems hooking up the Sonos Play1 speakers or the app on my iPhone. I can listen to podacasts through Tune-in just fine. My problem is I’m trying to share my iTunes folder Music Library on my PC and the Sonos app on my iPhone doesn’t see it.  As far as I can tell the folder is being shared successfully. But if I go to the Sonos app on my iPhone and type in “\\MYNEWDELL\iTunes” I get the error “The computer MYNEWDELL cannot be found.” Please help!

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3 years ago
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RobbibborContributor I
asked in Controllers and Music services
Trouble with transferring Sonos account

Hello there I recently transferred my sonos account to a different email but it still asks for the old account to whichI don’t know the username or password to. So I can’t add any new products or much of anything :/ Anybody know the solution to this?

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Xander P
3 years ago
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MCSFContributor I
asked in Controllers and Music services
Unable to play Pandora access is denied

Last week Pandora kept dropping off after a few songs or so. Today I get this error message.  Pandora says they have no outages - any ideas as to what this is all about?  Would be a paying subscriber make these problems go away?

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K
3 years ago
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thoughtonContributor I
posted in Controllers and Music services
Issue with HDCP on Samsung TV when connecting Sonos One via AirPlay

I have been using my Apple TV with my Samsung TV for years just fine.  The Apple TV is about 2 years old and the TV is 6 or 7 years old.   The sound on the TV is pretty bad, so I recently connecting my Sonos One to the Apple TV via Airplay.  It worked well for one movie.  But ever since, I get a HDCP error whenever I try to play a movie or show on Netflix, HBO Max, or Amazon (actually, sometimes I will get volume but a blank screen).  YouTube TV and YouTube still work fine.   I have disconnected the Sonos One and unplugged it; I have also unplugged the Apple TV, reset it, unplugged the TV, switched the HDMI cord to a different port, changed the HDMI cord entirely, and all variations you could imagine.  The problem persists.  Just a week ago I was having no problems.. Has anybody encountered this?  Any ideas how to fix it? 

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106rallye
3 years ago
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TirrazoContributor I
posted in Controllers and Music services
Cannot login to the app.

Hi. I have just bought a Sonos SL One.After downloading the app I created a new user account and tried to login. After some thinking, the app says there’s a network problem. It says check the network connection and make sure every product is connected. If you still have issues, check the date - and time preferences on the phone.My neighbour also uses Sonos and he has no problem logging in.All other devices in my home is online so there is no problem with the network. Anyone knows why I get this message? Kind regardsKristian

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3 years ago
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alexjohnsonTrending Lyricist I
asked in Controllers and Music services
Music Library stopped updating; deleted; now can't add

I have a Mac mini which had the Apple Music (formerly iTunes; I am not referring to the subscription service by the same name which I also have) set up as the Music Library. I had some version of this setup since 2013. My Sonos components are grouped into five zones, two of which are Soundbar, two Play:1 as surround, and Sub; the other three are two stand-alone Play:1, and a Move. All are on 12.2.2 (build 61183220) except the Move which is I note is 12.2.4 (build 61185090), but no updates are available. The Mac mini is running Catalina 10.15.7; it has some security updates but no major updates recently as that is of course now Big Sur, which isn’t supported on the Mac mini I have. The Mac mini’s primary function is as an AV unit so it is connected to a TV, and about two weeks ago while watching something I noticed the Sonos app bouncing, reporting it could not update the Music Library. I then noticed it was doing this every day, with the 2am update presumably having failed. So, I delet

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3 years ago
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thepowerisonContributor I
asked in Controllers and Music services
Can't play to Sonos via Spotify Connect anymore?

I’ve had Sonos Play:5 (Gen 2) for a few months now and it worked perfectly via Spotify Connect. A couple of days ago I purchased a second Play:5 to create a stereo pair and since then I am unable to play via the Spotify app?I’ve deleted and reconnected Spotify, reset my router etc and it still won’t connect - any ideas?

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Corry P
3 years ago
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Frank_43Avid Contributor I
posted in Controllers and Music services
Soundcloud search results

The search function in Soundcloud is not working properly.When searching for a track, mix whatever and using the exact name of the track it doesn't come up as a number one result. I have to scroll down like 20-30 tracks before I reach that track I am looking for. This is the case in the Windows controller as in the Android controleer. Funny enough, when searching for that track in the Windows controller it puts the track with the exact name in Italian style. So somehow the app recognizes that this is the track you are looking for. So why doesn't it pop up as a number 1 result? P.S. Every one is complaining for years why we can not search within all music sources at once within the Windows controller. Is it that difficult Sonos?

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3 years ago
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CossContributor I
asked in Controllers and Music services
Speakers disappeared from Airplay

Hey guys, All my speakers (Sonos One, ARC, Beam) disappeared from my IPhone 12.  It is there on my other devices and I can play music via the Sonos app.  I just can’t play it from my native phone app.  Anyone have an idea of what it is?  Sonos support is beyond useless.  I never had problems with any of their devices until now.  When I need help, they are simply useless.  

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3 years ago
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xxradyContributor I
asked in Controllers and Music services
Can't browse Pandora in Sonos App

Pandora stopped working all of a sudden and I get the message “Unable to browse music” on the sonos app.  Pandora works fine on my phone otherwise

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Rowena B.
3 years ago
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Weavt0Contributor I
posted in Controllers and Music services
iTunes 12 playlists copied to NAS- playlists available but all tracks report "unable to play...the share does not exist"

The problem I am having is very similar to a previous thread that is now closed (iTunes 12 playlists issue with NAS - playlists available but all tracks report 'Unable to play' 'cannot be found'). The solutions suggested in the closed thread did not solve my problem. My iTunes (v. 12.9.5.5) library is hosted on my laptop that is running Mojave (v. 10.14.6). I copied the Music folder on my laptop to the NAS server (i.e. a perfect copy) then updated the music library in the Sonos app. I am able to play all the tracks in my Sonos music library so Sonos is able to locate the copied music folder. However, when I select a playlist from the “imported playlists” menu I get the message “unable to play ‘name of song’- the share ‘//ip address/public’ does not exist.” The “public” folder is at the root level of the server whereas the correct path for the playlist is “public/shared music/music/itunes.” This is the same path as on my laptop, and the playlist works fine when played from iTunes on my

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S
3 years ago
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ML1981Contributor I
asked in Controllers and Music services
Discography results in Search - Deezer

When I look for albums by a particular artist, I search on the artist and then select ‘Discography’. For some artists the Discography search brings up only a few albums of their albums, even though many more are available through my music streaming service (Deezer). Although I can find these other albums by making other types of search, I do not understand why the Discography search does not list them. Has anyone else experienced this? If so, is there a fix? Hope you can help.

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3 years ago
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Roy246Contributor I
posted in Controllers and Music services
Playlists not appearing on one controller

Hi my Playlists appear on the app on my iPhone, but not on my iPad. If I play my playlist though my iPhone and then open my iPad all my playlist appear. How do I get them to appear on the iPad without having to play though the iPhone

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Corry P
3 years ago
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MinrhContributor I
asked in Controllers and Music services
Amazon Unlimited music results

Hi, I had Amazon Unlimited account which I've now ended. Everytime I now search for music and click on the songs shown I get a message that they are only available through Amazon unlimited.  I've deleted Amazon from Sonos, re-linked my account and I'm still getting this issue.  Any ideas what else to try?  

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M
3 years ago
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