Controllers and Music services

Hello Community,I have the exact same problem as described in the closed topic “iOS app services refreshing/blinking”.I can not use the search function on iOS app. When I search it shows the results but they always flash up and when I select the service to show i.e. all albums it flashes back to the main search. I have the exact same problem on multiple iphones but not on the Sonos Mac app.I tried delete, reboot and reinstall on iphone but without success. I also remove apple music service and put it back in but also no success.Any ideas?

Hi all, Is there any difference to the sound quality when streaming from Spotify from within the Sonos app vs in Spotify app and airplay?I have 2 x Era and sub connected.  thanks sam 

If you listen to a song on Apple Music, when your playlist stops, if you have infinity ticked, it continues to play artists like that. Sonos is now supporting that. I’ve had the Sonos (latest software) continue playing after an album similar tracks. This is new.Except the Sonos Mac app doesn’t show it’s still playing, what it’s playing or the ability to stop!!! So you have to tap the speaker (or use the little widget I am using also).Looks like Apple have unlocked a feature and the Sonos Mac app (don’t know about others) is needing to catch up.

Canadian user here having issues listening to CBC radio1 through TuneIn radio. It has become incredible annoying to try to listen to the radio through TuneIn over the past few weeks as every few minutes the program cuts out to hear the”tunein theme”, and then tunein ad after tunein ad. This is a new problem, and is driving me crazy. I have updated all apps and operating systems. This issue DOES NOT HAPPEN on other Tunein Radio channels.Does anyone have any advice? Please. 

HelloQUESTION ! From my MacBook I cannot update my Sonos 2 in Greece since my Sonos 1 in Germany seems to block the updating as I read online.How can I solve this problem ? This is a QUESTION.

I recently have been able to use the new search tool in the Sonos app (Android, UK).I've noticed it doesn't return any results for YouTube Music - has anyone else seen this?

I have my Sonos controller connected to my Amazon Music account correctly. When I go to My Music in Amazon Music and try to play a specific album or artist, it won’t play the artist, album, or track. It appears to be defaulting to some weird Spotify-esque AI curated playlist. For example, trying to play a James McMurtry album I purchased doesn’t play James McMurtry but I get some random alt-country band that is not something I own, or particularly want to listen to.I don’t understand what I am doing wrong. Why can’t I see the individual tracks in albums I own and why won’t Sonos play tracks from Amazon?I think, maybe, what I am saying is Amazon is defaulting to “stations” rather than playing my purchased albums. How do I get Sonos not to play Amazon stations?

Most frustrating part of the app is that I can’t adjust all the different speakers to the same volume level with a one-button click. Like a “sync all volumes now” button.Anyone else experience this frustration? It seems like such a straightforward feature versus having to individually slide 10 different speaker zones when you want to volume level.

S-2 app - when I go to play a particular station in my Favorites, it consistently plays the previous station (yet shows the “correct” one in my “now playing” window.

for years Ive been able to get Pandora’s thumbprint radio on my Sonos 1 account which I must use at home as I have wired speakers into the system as well as Sonos speakers. Now I receive a message that saysyour account does not support this system. I have tried deleting and reinstalling both Pandora and Sonos app. This doesn't help.

In the old days of hifi on any receiver you had bass and treble knobs.  When playing a certain song or group if it needed a little more bass you would just reach over and turn up the bass.  With the new sonos systems there is no easy way to raise or lower bass & treble for the whole sound stage.  I know about the settings but you have to go 3 levels deep in there and it will only adjust one piece of equipment not the whole sound of the room.   My example is say you are listening to rundmc and the bass is very pronounced then you play some van halen and need more lower end.  There is no easy way to do so.  Please bring back the bass & treble knobs.  Please put them on level one of the app.  we are know no one setting is perfect for every different kind of music. 

The music library is a local drive on my computer, both my computer and the sonos unit are cabled to the LAN. there is no problem indexing and i can find the files in the sonos app file explorer and add to queue.some files, seemingly at random, will stop after playing 2 sec the log shows either that sonos could not find the file or connection to the library was lost.If i go back to the file in question it will repeat the error, however.. if i am fast enough and skip ahead in the track it will continue to play without stopping. If i empty the queue and refill it with the same pool of tracks, it will be some new random songs that cant be accessed and the previous ones might play fine now.Other times, it will stop before a song ends, same errors in the logs.I do not have these problems when playing the tracks in something like musicbee on my computer. This is really really annoying.This happens with the app in windows, i am not 100% but i dont think i have the same problem when using app

When I stream music with the Sonos App from Amazon Music Unlimited to my Sonos Arc + Sub 3 + 2 ERA 300 surround, the volume increases a lot when a Dolby Atmos track plays. I need to lower the volume for at least 10%. Then when a HD or ULTRA HD track follows I need to come back to the initial volume. For example if the standard volume for a HD or ULTRA HD track would be 20%, the same volume for a Dolby Atmos track would be 10%.Setting the lecture mode in fading (“fondu enchaîné” in my french app), doesn’t fix the problem.It’s really annoying !Does somebody know how to fix it ?

Music search no longer includes music from the SD card in my tablet.  I see the music when I select “On this mobile device” in music browse.  It used to be included in search results, but apparently not since last upgrade.  I am trying to enter the directory location in the music library setup, but I don’t know the format and the app does not browse file locations.

I had a roam device briefly, set up as an alarm during brief stay during travel, then returned the item and left the network/router behind, and now everyday the “Sonos alarm” pop up happens on my phone, but the device and associated Wi-Fi/network are long gone; but I can’t find a way to delete the speaker! Help! 

This is being posted after contacting both Sonos and Samsung support.Using Sonos and playing MP3s on the phone, after playing until the phone sleeps, the connection stops, stopping the music.  So, the screen is black.  If the phone is then picked up and the lock screen appears, the music connection continues.I've contacted Samsung support, who feel the issue is with Sonos.  Their reasoning is, the phone stays connected to wifi for mail and text, so why not the Sonos wifi connection.  I have also changed MP3 players with no change in behavior.Both Sonos Roam and other bluetooth speakers play the MP3s without any interruptions.Posted internet solutions for Samsung phones provide instructions which do not match my Samsung S22+ options.

Bonjour,serait-il possible d’avoir une meilleure intégration et interface avec le service Qobuz svp?il serait agréable d’avoir une interface se rapprochant de celle de l’application native Qobuz comme vous l’avez fait avec Spotify, Deezer ou Apple Music. De plus, il serait intéressant également d’avoir les infos de qualité audio des musiques jouées sur Qobuz (exemple CD, Hi res 24bits/48Hz…) comme sur Amazon Music avec le logo HD ou Ultra HD. Merci d’avance Moderator edit:Google Translate-Good morning,would it be possible to have a better integration and interface with the Qobuz service please?it would be nice to have an interface similar to that of the native Qobuz application as you did with Spotify, Deezer or Apple Music.In addition, it would also be interesting to have information on the audio quality of the music played on Qobuz (example CD, Hi res 24bits/48Hz, etc.) as on Amazon Music with the HD or Ultra HD logo.Thanks in advance

With spotify I can't put more than 2 different songs in 2 different sonos, with sonos radio if possible, with sportify is it possible somehow? Is there any music service that allows you to put more than 3 different songs in 3 different sounds?thank you.

Feature Request Windows PC Controller to see if Dolby Atmos is playing for music

Hi!  I got a problem since maybe the day I owned the Sonos device but I didn’t pay it much attention but as it kept repeating, I’d like to ding an answer. i got a Sonos Beam coupled with 2 Ones for the TV, a One in the kitchen, and one Move.  When i connect to one of these speaker for the first  song with Spotify, it always start the song in the middle of it, although on my iPhone, the song on the Spotify app appears to be at the beginning if I refer to the timing showed on the app. When I click to rewind the song, it starts again the song and this time there’s no problem. I saw also a problem when watching a movie and putting the audio on beam/2 ones and the One on the kitchen (which is very close, about 6/7 meters), the audio briefly disconnect for a second each minute. Any help on these issues?  Thanks

For several months now if I try to update the Sonos controller when prompted by the Max controller after I’ve entered my Mac password and the install downloads it fails. I have to manually remove and re-install from the web. Not a big deal but wanted to mention it so the developers may see

I’m re-introducing this topic because it has been brought up before and after all this time, Sonos seems to have failed to do anything about it.   Both Sirius XM and Spotify drop very regularly, at least twice per hour if not more.  With both I get the error message “Unable to connect . . .” and with Sirius XM I also get the message about not being able to play because of some “encoding” issue. I have gigabit Internet coming to my home and all my Sonos speakers are connected via 3 Sonos AMP’s which are connected via Ethernet cable, so WiFi is not even involved.Any ideas?  Also, with all the complaints, why hasn’t Sonos addressed this issue being experienced by so many customers?

On my up to date Android phone, I have a large library of mp3 and flac files. It is largely maintained in Black Player. Black Player makes playlists in the android media engine. About half of these playlists appear in the Sonos app. But about half are MISSING. Where is the Sonos app looking for playlists?

I have a Sonos One Speaker that has been hooked up to my home internet since 2015. It has worked just fine until recently -- when I opened my Apple Music account and got the message:“Your Apple Music account needs to be Reauthorized” I click “OK”, and get: “Your Apple ID xxxxx will be used to reauthorize account”  The ID is correct, so I click OK.After a few seconds, a screen pops up ( with bells and banners...) and the text says: “Your Apple Music Account has been Reauthorized” SO...I click the “DONE” button at the bottom and get the message:“Unable to browse Music...” I click out of that screen and get:“Your Apple Music Account Needs to be Reauthorized”  AARRRRGGGGGHHHHH!!!!!I could play that loop many times with no good outcome...Everything is up to date, speaker, sonos software, computer, etc.Here’s what hasn’t worked so far:   1) Turning Router off and on (many times)   2) Rebooting the Speaker.   3) Setting it all up again from the beginning, trying BOTH an iPhone and an Android.

I’m sure this has been posted many times, but I just want to voice my frustration that after being such a loyal customer, investing so much money in a house-wide system and most recently buying a Roam that won’t work with my S1 controller, Sonos completely sucks for leaving its older products behind and cutting us off from buying new products.  Major thumbs down.  I’ll be sure to warn others on this on Amazon reviews, etc.