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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 62,848 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9444 Topics
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pauljamesAvid Contributor II
asked in Controllers and Music services
Radio stations removed from streaming services

I use MyTuner, RadioPlayer and TuneIn to stream radio stations. Stations often remove themselves from some or all of these services. After many Google searches I cannot find anyone else who does what these 3 do. Is there a way of finding other radio station streaming services such as these?

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StevenJam82Contributor I
asked in Controllers and Music services
Error in connecting to BBC sounds, spotify and Amazon music

Hi,  I am subscribed to Spotify, BBC sounds and Amazon music. I have previously been connected on Sonos with them, however Sonos told me they were no longer connected and wil not reconnect with anything. It will go through the process of authorisation, I'll get a positive answer from the host company, but on returning to the Sonos app, it tells me that there was an error connection. Images below of the two replies. How do I connect the above services?  

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bayoughoztTrending Lyricist I
asked in Controllers and Music services
Indexing my music library / all playlists not imported

Hello all, I have long struggled with an issue where Sonos PC app will not correctly ingest my playlists.  I use iTunes to manage my playlists.  I have my iTunes xml file stored in the drive where my music library sits.  Every time the Sonos PC controller indexes the iTunes xml file, it skips a big chunk of my playlists, and I can’t figure out what the logic is on the playlists skipped.  Does anyone have a suggestion on how to force the Sonos controller to import ALL of the playlists from iTunes (around 50 to 60)?   Thanks.

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Airgetlam
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townsendthomas63Contributor I
asked in Controllers and Music services
adding airplay to legacy system

I have a Sonos legacy system without any airplay devices. I want to add an airplay gateway device but I don’t want any speaker connected to it - I just want to be able to group it with my existing devices. Is this possible? What is the least expensive way to do it?

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F1shyContributor I
asked in Controllers and Music services
unable to sign in on iphone app

I’m having problems with signing in to Sonos on my iPhone app. I get a message ‘Let’s try that again something went wrong. Make sure your mobile device is connected to the internet and try again’My device is clearly connected to the internet since a) the app can both see and control my sonos system e.g. by starting and stopping music playing and b) the device happily browses the web, receives email etc.further more Sonos controllers on my other devices (iPad, Mac, and an alternative iPhone) all run successfully and can log on to my Sonos account.I have tried removing the app for the iPhone and reinstalling it, and restarting my Wi-Fi without any success.  any suggestions as to what the problem may be and how to fix it would be welcomed.

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The7hil
The7hilAvid Contributor I
asked in Controllers and Music services
Custom Radio URLs not showing

While you can still add custom URL radio stations using the usual desktop method, there is now no “My Radio Stations” under the NEW TuneIn, so any you add don’t seem accessible anymore. Am I missing something?

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controlav
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kjp_hmContributor I
asked in Controllers and Music services
Sonos Roam - Error 1101

Sonos Roam needed an update but the iPhone App was returning an 1101 error - tried various suggestions per the articles but no luck. Speaker was working fine from the iPhone over bluetooth. However, I went into the iPad Sonos app and the update process worked fine and now the speaker is working again from both iPhone and iPad.Having thought about the differences beyond the iPhone app vs. iPad app - and I wish I had tested this first - is my iPhone is locked into a corporate VPN that is part of the policy protection mandated by the company I work for. My iPad is a personal device and does not have VPN by default. Anyone else seen similar? Might also be worth checking for others with the 1101 error that isn’t resolving otherwise.

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Ken_Griffiths
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MundiContributor I
asked in Controllers and Music services
Amazon Music song info not being displayed in Sonos App using Sonos Amp.

I have been using a Sonos Amp hardwired to several speakers in our backyard for the past year. I generally use the Amazon Alexa App on my phone to play music on the Sonos Amp. The music information (Artist/ Song) has always shown up on the Sonos App when I’ve started playing music through Amazon Alexa. I’ve also had the ability to skip songs to the next song with the new Artist/ Song information Displaying in the Sonos App.Starting yesterday, when I start playing music from Amazon Alexa to the Sonos Amp the initial Artist/ Song info displays in the Sonos Amp, but if I skip to another song or the initial song is done playing the Artist/ Song info stops displaying in the Sonos App and I am unable to skip songs in the Sonos App. All that displays in the Sonos App is “Amazon Alexa.” I have no idea what has changed to cause this and any help to get it back to how it was a couple days ago would be greatly appreciated. Thank you all for your time, I really appreciate it. 

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joe89Contributor I
asked in Controllers and Music services
Apple Music Private Listening mode

Hi, I frequently listen to ambient/ chill out on Apple Music via AirPlay using private listening mode ( as don’t want those playlists to influence recommendations)  Would this be possible using Sonos app?I’m sure I’m not the only person who would like this feature, would be great to take advantage of atmos/ spatial instead of airplay 

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neilyhContributor I
asked in Controllers and Music services
Error code 32 on Update

Hi,Yesterday one of the regular updates came through on my system and I pressed the update button. One of my Play:3 speakers updated fine, the other gave the Error code 32 message that is in the title.I can’t use the one that failed the update, as it’s now trying to update each time I select that speaker and failing. Any idea how I can recover from the update that has just turned my speaker into a brick :p?Thanks.

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SunriderContributor I
posted in Controllers and Music services
Sonos S2 App (Android) - Where did "on this device" go?

It’s been a few days since I’ve played music on my Sonos system and evidently the app has updated.I no longer have the option to play the music that’s “on this device”.  What happened?  Why was this removed?  Is it coming back???I don’t use Spotify or YouTube Music.  I don’t know what Bandcamp is.  I want to be able to play the music that I own that’s on my phone.  And I don’t want to have to Line-In.  That was the beauty of the Sonos system and is why we invested in some speakers. This app is useless to me without the ability to play music from my phone.

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TerryWaContributor I
posted in Controllers and Music services
Night Mode for Sonos Controller for PC

I use Sonos Move outside on the deck in the sun and in the shade.  I haven’t figured out how to change the default Night Mode to something I can see in daylight.  The IOS app has a Light Mode and a Dark Mode.  But, the option does not appear to be available on a Windows 11 PC.  I am using the latest version of Sonos Controller for PC v15.4.  I would like to change it from Dark Mode to Light Mode so I can see the scroll bars (which disappear on a bright day).Other than that, everything else is tickety-boo.

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Wendyzx6Trending Lyricist I
posted in Controllers and Music services
Free Streaming Service?

I've just realised I can no longer play any music stored on my android phone to my sonos system. Does anyone know of a free streaming service I can use to upload my music to that will connect with Sonos? 

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sonxsenContributor I
posted in Controllers and Music services
Current update fails on all

Latest update I’m trying to install tonight is failing on all devices. I have a bit of a hodgepodge between beam arc and 2 amps.

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pdaltonContributor II
posted in Controllers and Music services
SONOS Radio vs. TUNEIN

I'm confused about "regular" radio stations I find listed as SONOS Radio "stations".  Are these streams coming to SONOS Radio via,a direct connection to those stations' own "streams", or is what I hear as a "SONOS station" actually coming from an intermediate connection, such as TUNEIN?  Specifically, the local public radio station here is KUAF at 93.1 FM.  Because it broadcasts using HD Radio, it has 3 different broadcasts going on simultaneously via its 93.1 FM dial location (i.e., 93.1-1, 93.1-2, & 93.1-3). I enjoy listening to KUAF's Jazz broadcast via 93.1-3.  Using SONOS Radio, I can listen to it via the SONOS Radio "station" designated as KUAF-3; OR, also via SONOS Radio, I can select the TUNEIN station, then play KUAF-3 from TUNEIN.  In 2 rooms, I don't have a SONOS speaker, so in those rooms I play KUAF-3 via TUNEIN on my Android phone through Bluetooth speakers.  Often there's a very brief time difference (maybe a second or 2) between what I'm hearing in the different roo

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Mark TranContributor I
posted in Controllers and Music services
Sharing 1 Sonos Account for the whole family

Hi everybody,I am using Sonos Amp and using it with App on Phone. I want to ask if my Sonos Account can be shared directly with family members? Can multiple devices sign-in with the same Sonos Account or do I have to add other members under the music streaming service?To clarify, I want when I leave the house, my family members can go to my Sonos Account that is already shared on their device and use Spotify to play.

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Bpfot21Contributor II
asked in Controllers and Music services
Getting New iPhone 14 Pro How do i connect to my existing Sonos speakers

Plan on purchasing new iPhone 14 Pro next week….How will i Hook the new phone up to my existing sonos arc and sub on my thats connected to my wifi.

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jgatie
mikegunnill
mikegunnillProducer I
asked in Controllers and Music services
Update to Controller for Mac

I had the same issues before when updating the Controller for Mac, before.  Using macOS Ventura 13.2.1.Tried to update from the software itself, always stops saying error, try again. After 3x the same happens. Found a direct link from Sonos and downloaded 15.1 to my mac. But will not open and function.Grateful again for help please? I can not use my Controller for Mac at present.  

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greenyneu
asked in Controllers and Music services
Sonos App User Controls

When playing movie or audio the volume slider allows to open settings and a window slides up on the IOS app. Right now only Bass, Treble, and Balance (if applicable). It would be great not to show only the EQ, but the Surround Audio, Height Audio, Sub Audio when it is available since it takes a lot of steps from the settings with the EQ to the settings icon, scrolling down to access the sound settings.

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greenyneu
asked in Controllers and Music services
Sonos S2 App Products Page

When in the System->Products page and selecting a product it would be great to switch the order of the settings from:Name, Products, Sound, Hardwareinto the following order:Name, Sound, Products, Hardware (switching the order of Products and Sound).This would allow easier access to the sound settings which is more used then the Product settings. Or make the Products and Hardware section able collapse and remember the settings. The Sound Controls are used more often then the product settings.

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ArthurGContributor II
asked in Controllers and Music services
Reconnect

I moved my play 1 and Play 3 since when I have been unable to reconnect either.I can only use S1 as my phone does not support S2.The reconnection options on S1 are greyed out or are not present making the app useless.It appears that my only option is to purchase a new phone which supports S2 which I have no intention of doing.Should I sell or otherwise dispose of my speakers ?I should add that I have been visiting various outlets seeking advice, over about a three month period, to no avail 

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eytanchenContributor I
asked in Controllers and Music services
Play from Sonos Five to Sonos app on iphone

This might be a strange question - I have a record player lined-in to the Sonos Five. Is there anyway to stream the music from the record player, via the Sonos Five, to the Sonos app itself, either on my Iphone or Mac? as if the Sonos app is another Sonos speaker?

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Airgetlam
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Modd3mContributor II
asked in Controllers and Music services
Are there any mp3 players that have the Sonos 1 app pre-installed?

Are there any mp3 players that have the Sonos 1 app pre-installed?

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BionicSixContributor I
posted in Controllers and Music services
Playing on multiple devices via Spotify, etc.

I’d like to be able to play on multiple devices via apps like Spotify.Currently, the Spotify app allows me to select to stream to only one device. If I want multiple devices I then need to go to the Sonos app and add the other devices there, and the overall experience is pretty clunky.Having pre-defined groups that are exposed to the Spotify app so that one can stream to a group directly via the Spotify app would be a real improvement.

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Ken_Griffiths
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Geraldio55Contributor I
asked in Controllers and Music services
“like” button on sonos app

So I have two paired Play 1’s (no Bluetooth). My music streaming choice is Apple Music (after several years with Deezer). I can’t ❤️ a song on the sonos app but can on the Apple app (using a portable speaker playing straight from the Apple Music app. I find this completely amateur of Sonos for not providing this function, literally every streaming service has this function Unless I am missing something does the Sonos app provide a “love” function on your fav songs that is not immediately visible?

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