when i click on the download (Sonos_76.2-47270.exe) executable, Sonos - InstallShield Wizard starts, asking the language ‘nederlands’ but after a while it stops “bezig met het installeren van Microsoft visual C++ 2019 Redistributable Package x86”; after soms mùinutes i get from the Sonos - InstallShield Wizard a message that the installation of Microsoft visual C++ 2019 Redistributable Package x86 seems to have failed. Do you want to continu? yes or no. Even when i select yes nothing happens.
So it appears to be a problem with the Microsoft visual C++ 2019 Redistributable Package x86. You could consider reinstalling this package from within Windows Update. After you succeeded, try to install Sonos from the link I provided.
Is this not dangerous to do ?
How do I need to do this ?
Thanks
Is this not dangerous to do ?
How do I need to do this ?
No, nothing will explode. You're dealing with a Windows 11 problem, unrelated to Sonos. You'll have to reinstall certain parts of Windows by using Windows Update, to be found in the Configuration Panel.
In “Instellingen - apps” you should be able to remove or repair Microsoft visual C++ 2019 Redistributable Package x86. Try to install Sonos again after that.
i cannot find this app . (installed app ?, advanced app settings? standard apps,…. ?)
i cannot find this app . (installed app ?, advanced app settings? standard apps,…. ?)
In Windows: Instellingen, then choose Apps.
and next ?
Look for Microsoft visual C++ 2019 Redistributable Package x86 in the search bar. Maybe you'd be better off looking for help on the Microsoft forums, for there is really no relation to Sonos.
and next ?
In the right half of your screen you should see a list of the apps that are installed on your system. Choose Microsoft visual C++ 2019 Redistributable Package x8 and click “verwijder”. When installing the Sonos app it will probably prompt you to install Microsoft visual C++ 2019 Redistributable Package x8 again.
This is basic computer stuff. If you do not trust yourself to do this, ask a more knowledgeable person to do it for you.
I will do this. thanks anyway
What device? It’s not an ARM-based PC is it?
it is a brand new Pc. I never heard of an ARM based PC
maybe because the Operating System is 64 bits ?
Windows 11-versie 23H2 (64-bits)
maybe because the Operating System is 64 bits ?
Windows 11-versie 23H2 (64-bits)
You say it's a brand new PC. Maybe it needs updating of it's software, before it's fully functional. If I were you, I would take that route: Instellingen → Windows Update → Naar updates zoeken.
had ik al gedaan maar alles is ok dus geen updates
had ik al gedaan maar alles is ok dus geen updates
Google GTranslate: I had already done that but everything is ok so no updates
Then you should remove Microsoft visual C++ 2019 and reinstall it: Instellingen → Apps → Geïnstalleerde apps → Apps zoeken Then type in Microsoft visual C++ 2019.
