Controllers and Music services

I am  unable to access “Live and Extra” Sirius XM Channels on either my Apple IPad and Samsung A7 phone.  I am able to access “Recent” Sirius XM Channels on both platforms.  When accessing the entire list of Live and Xtra channels, I get the message “Sorry something went wrong, please try again”. The Sirius XM app (without Sonos) works perfectly on both my IPad and Samsung phone.

For the past 3+ months, I have been unable to add Telmore as a music service.I keep receiving this error:“FejlBeklager, vi oplever i øjeblikket problemer med adgangen til servicen.”Which translates to: "Error. Sorry, we are currently experiencing problems with access to the service." I have attempted to update the Sonos App and even uninstalled/reinstalled it, but it dod not solve the issue.What should I do?" 

Hello,I have an Android and an iPhone cellphone. My youtube music playlists with 100+ songs are shown with an infinite scroll just fine on Android. On iPhone though it stops loading at a fixed number, like 100. So you can only see the first 100 items of your list on iPhone.

Out of the blue, my S2 system no longer connects to My Cloud, where all my digital music files are stored. The drive itself is fine and functions independently. When I select My Cloud Home I get an error message telling me the My Cloud account needs to be reauthorized. When I click ‘reauthorize’ it brings up a new screen telling me my account cannot be found. Interestingly, when I go the the list of a-z Music Services listed in the system menu My Cloud Home is not there. I’ve got used to the seemingly endless full outages with  my cloud services on sonos but according to the website, everything is online. 

Years ago, I purchased a sonos setup that included a playbar, 2 Play:3 speakers, and a Sub. I believe the purchase was made around 2014/15. I know I have outdated speakers, but they still sound fantastic, and they work great. Until today. I can no longer get any audio out of the of the speaks. The S1 app says all 4 components need an update, and takes me to the new sonos app to do so. When I download the new sonos app, it says my speakers are not compatable and cannot be updated in the new app. I’m now stuck with speakers that don’t work, needing an update with no way to update them. Anyone know how to resolve this? Is there a way to resolve this?Any help would be appreciated. I have zero desire spending thousands of dollars upgrading to a new sonos system just so it can talk to a the new app. 

Is it better to use the Tidal App or the Sonos app for the best music quality? 

I do not see a way to play Pandora Podcast on my Sonos 1 APP. it there a way to play Pandora podcast ? I’m having issues with the new “TuneIn” on Sonos1  Thanks

Stingray services won’t play. It opens but has lost all my history, favourites, etc. It shows only Recommendations and My Music, and when I open one, it says “unable to browse music.”I have deleted and re-added Stingray numerous times. I’ve reauthorized the Stingray. I’ve updated the Sonos desktop and other device apps. Both apps are on the same wifi network in my house. Nothing has changed except I’ve lost access to all the Stingray channels. Why????

Hello everyone, after adding pandora to the Music Service, my iPhone get confused and it looks like Pandora app and the Sonos-2 app try to overwrite echoer. I can’t find a straight and consistent way to skip song, change volume, change sound specs form either app.So, what is the best way to play music and podcast apps: from the original app on the phone, or from within the Services & Voice inside the Sonos App?Should I delete the pandora on my iPhone and keep it only in the Sonos app, keep it in both in the phone and in the Sonos app, or delete the Pandora inside the Sonos app “Music and content” and just keep it on the iPhone only :?) I hope it make sense THX.System specs: iPhone 11 latest update, Sonos Amp updated firmware, Sonos App-2. THX again BTW is overcast app supported by Sonos “services & voice”?

Whenever I use the new search I get hit with this error message that says “Your request can’t be processed at this time. If the problem persists, please check our Service Status page.”  I switch to classic search and it goes through and endless loading loop of the search results. The only way I’ve been able to successfully use my system is by removing all music services except for one so I can quickly tap on it before it clears. It doesn’t matter which music service i search for. I’ve tried updating the app, rebooting my system, and a hard reset. It still works. I’ve talked to one person who said it’s my phone but it happens on iPad as well. Haven’t tried the desktop version. The service people I’ve spoken to just have me switch my channel back and forth. If it helps it only helps for an hour or so.Has anyone dealt with this before?

spotify says it's connecting to my sonos one on Windows 10 desktop app one but won't connect help! Windows just updated. I reinstalled both apps and did a hard restart with my WiFi and restarted my PC.

Hi,I disabled the Touch Controls and Led light for a Sonos IKEA bookshelf in the app. During a reset, the speaker disappeared from the app. Now I can neither control it through the app nor can I perform a factory reset. It’s completely lost.How can I get it back?

It’s been a month since the official release of iOS 17, and many month of beta so developers could update their software.Trueplay still doesn’t work.Vote up if you think that we need an explicit apology and a date for when it will be fixed.  

I keep having problems with my sonos app. At least 3 or 4 times a month it will not connect to my speakers. I am using play 1 and play 3 speakers.  The app says unable to connect to sonos. If you go through the trouble shooting it tells you to turn off router and and speakers and start again with set up. But this means resetting all Wi-Fi passwords on other devices as well. It is not just one phone not working with sonos but two phones and two iPads. Surely you shouldn’t have to keep resetting speakers and router 2 to 3 times a month. The sonos app is the only one on my phone or iPads that doesn’t work properly. Any help would be much appreciated. Thanks

I have an Android phone. I stream Spotify to my Sonos speaker. Works wellRecently I subscribed to apple music because of their handling of classical music. Their is no connection button on the Apple app to connect between my phone and Sonos. Any idea how to do this?

I have an alarm set in the Sonos App to play Apple Music to a pair of Sonos Ones in my Bedroom.  It just played a default alarm this morning rather than music.When I checked the app there was no linked Apple Music in the App, nor was there an option to add any music services.   I deleted the app on my IPhone, reinstalled same result no Apple Music service and not available to add. 

This is beyond a joke, trying to choose music this morning and a huge advert pops up in the Sonos app. Again!Firstly, I never opted into advertising. Why would I want a part of my hi-fi system to show me adverts?Secondly, I found the setting months ago in the app preferences to “allow pop-up message” and turned this off. To reiterate, I never turned it on in the first place.So why am I still getting adverts? The setting is still off, I checked.For anyone reading this who doesn’t mind advertising, that’s fine. Totally your choice. But Sonos is losing my trust again (which was never fully restored after the upgrade debacle). It’s my phone, it’s my hi-fi system and I should not be forced to see unwanted adverts.I assume there is no personal data processing involved as, having already opted out, that would be a breach of UK (and EU) privacy laws.Anyway, how can I make sure that the right people at Sonos see this and fix it permanently? 

Just applied recent Sonos App update on up-to-date mac (Ventura 13.2.1 (22D68)), and right at the end the Mac popped up an error that the upgrade was blocked by apple Security and Privacy setting.When I clicked on it, it just went away.  App seems to function, but leaves a mystery of what went wrong, and raises the spectre of potential future problems from a partial update….

Hello, although the Amazon Music service is already available in my area, it is still not visible in the services in the Sonos application? My region is Poland. When can I count on some updates and Amazon Music for my region? Thank you very much for your help.

I can't use the search option to find audio books in my library in the Sonos app. It just gives YouTube or music answers. I have a big library and want to listen to an old book again but have to scroll waaaay down to find it. I end up just listening on my phone and not with my Sonos system as it's such a hassle.Is there a way to quickly find a title or author from my library inside the Sonos app??

It appears that the Sonos App is $9.99 per month. I don’t want to pay for that service. Can you please advise me on how to set up my Era 100’s with paying a $10 fee every month? Makes no sense at all. Thank you.

Iam getting this ONLY with YTM with pair of PLAY1’s, stereo pair or individual.On new rick astley album (or new Kylie album) only half the tracks will play, and they will always play no matter what, the other half always fail. Can’t see how this can be random interference... I have had to create a playlist of only the tracks that will play.Radio streams ok.

I have a Sonus Port hooked up to a vintage amp and a stereo pair of Era:100 speakers elsewhere in the house; all is working fine. There's an old unused iMac in the house running OSX Sierra 10.12.6 (it won't update beyond that) and I can see the rooms with Sonos gear under the iMac's speaker options (Internal Speakers, Kitchen, Living Room).I haven't been able to get iMac sound through the Era pair ("Kitchen") nor the Port ("Living Room") whether that's local audio files, or a webstream (Internet Archive; BBC sounds). I have installed iTunes and the sample library file doesn't play to the Sonos gear either. Everything on the iMac plays through its internal speakers.I'd be grateful for any suggestions for any tweaks or configuration settings that might allow me to get the iMac running as a Sonos interface -- essentially a Spotify player -- as an alternative to the Sonos app for sig oth.

Hallo,unter mac os 13.6 Ventura  wird werden mir meine SONOS speaker nicht in der Tonausgabe-Liste angezeigt. In der TIDAL app auf meinem Android Gerät werden diese ohne Probleme angezeigt und sind auch auswählbar.In der SONOS app habe ich tidal als Dienst bereits zugefügt und hier lässt sich auch die Musik auf meinem Speakern abspielen.TIDAL Ver. 2.34.5.36-release (W: 2023.10.11-66-8519a6011df08e315fa17675d44ae20617ba0266) (NP: 3.1.2.183)Was mache ich falsch? Im voraus besten Dank. Moderator edit:Google Translate-Hello,under mac os 13.6 Ventura my SONOS speakers are not displayed in the sound output list.In the TIDAL app on my Android device, these are displayed without any problems and can also be selected.I have already added tidal as a service in the SONOS app and the music can also be played on my speakers here.TIDAL Ver. 2.34.5.36-release (W: 2023.10.11-66-8519a6011df08e315fa17675d44ae20617ba0266) (NP: 3.1.2.183)What am I doing wrong?Many thanks in advance.

Trying to find IP address… For whatever reason the MAC address doesn’t show up on my switch/router tree, but I know the speakers are connected. App version 15.9 iOS