Controllers and Music services

Hi I need some advice.. My internet keeps crashing and my provider informed me that it could be the Sonos system I am using. I have Sonos Arc and two speakers in separate rooms and when playing Sonos the whole internet crashes including TV, IPads, iPhones they all come off line. Once I reset the router it’s all fine, until I use Sonos again. I’ve had Sonos speakers for years and this is the  first time it’s happening.  Can anyone advise me of the problem?   

With the removal of functionality on apple IOS, is there a chance for Sonos to consider a dedicated remote (like there used to be)?I know my family would celebrate a central remote rather than relying on those with phones connected to the system to select music, speakers or change volume.Now that Apple have removed the ability to adjust volume via side buttons and no longer able to control from lock screen, the interaction with our sonos system is a lot less intuitive (my daughter has gone back to just using spotify - she can control the sonos volume from there, and my wife now just uses a separate bluetooth speaker as she sees Sonos as ‘too much of a faff’)

Today trying to listen to sonos radio and the adverts are constant. Is this a ploy to get people to pay for the service or a bug? Thks

Hi. When playing Spotify on one device (e.g. Sonos Connect), then switching to my Sonos One pair, I can see in the app that the music has switched to the Ones and it shows as playing, but there is 30 seconds of silence.  Then (if not using shuffle), it skips to playing the next track in the queue on the Ones, however the app shows the 'now playing' song as being the track after that one.  So the track that's shown in the app as playing, isn't the one that's coming out of the speakers.  This happens for either of the following:1. Using the Spotify app to change the device to Sonos One speakers that are in a group2. Using Alexa to move the music to the Sonos One speakers (not in a group) If the Sonos One speakers aren't in a group and I use Spotify app to change device then it works fine. Any help would be appreciated.  

Sirius is linked through my Sonos app. I have a specific radio channel that is supposed to play as my alarm clock 5 days a week. At least 2 out of those 5 days, the alarm will be the default “Sonos chime” rather than the station because Sirius was logged out. I cannot search Sirius in the Sonos app although the Sirius option for music is still visible. Each time, I’ll have to go to Sonos setting and reauthorize Sirius. As soon as I do, I’m able to get back into Sirius through Sonos. Why do I have to keep reauthorizing?

Hi there,after the latest Sonoma update 14.1.1. streaming to sonos works without wifi enabled for me… but another issue remains:I am straming a youtube video… From the sound menue I have selected the sonos speaker I want to stream the sound to. Video starts, it takes 1-2 seconds before the sound can be heared… OK… Now I am pausing the stream to fiulfill another task… coming back to the youtube stream and starting it again: the video runs but for the sound I have to wait 15 seconds to come back….NOT Acceptable.. any hints?

Hello everyone,I wonder when Sonos is planning to make deals with streaming services like Tidal and Qobuz to stream spatial music to Sonos audio systems. I was very disappointed to read, spatial music is only available on Apple Music and Amazon Music. First thing that was going trough my mind was: “Are you kidding me?” Why support streaming services which pays artist the worst amount of $$$ for each stream? Well… it can more worse, but lets be honest, Qobuz and Tidal are much better for artist support. That's the main reason why I use both of them. the 2nd reason is the high bitrate. With the new Era 100 and 300, costumers are forced to subscribe to Apple Music or amazon if they want to take advantage of their expensive hardware. Isn’t it time to make good deals with more streaming-services to have more to choose from? Same for Sonos voice control. Only full control with Apple Music. I love my Sonos system, but the support for streaming services are horrible.So

HelloWe have several Sonos products and all work fine with the Sonos 2 (S2) app.  However, we have just moved into a property with Sonos speakers fitted to the ceilings and these are operated by the Sonos S1 app.Whilst we are successfully able to play music to the ceiling speakers from Sonos Radio (via the S1 app), we simply cannot add a Music Service to the S1 app.  We have tried several times but when selecting ‘Add a Service’ from the Services & Voice menu, no other music service appears and all that happens is a spooling wheel (as if the S1 app is looking for a music service).  The only music we can play is from Sonos Radio.We want to add Amazon Music (U.K.) to the S1 app and, if possible, BBC Sounds - but the main source of our music is via Amazon Music. Why is the S1 app not finding any music services.  Are we missing something?Many thanks in advance for any advice offered.  

Random one, when trying to listen to the Defected Radio Show on Mixcloud via the S2 app I always get an error 'Unable to play XYZ - the connection to Mixcloud was lost'. While other shows on the same app, listening the exact same way, work fine.Any idea why this might happen for this particular show?Cheers 👍

Every other day, some of my speakers disappear from the app. It’s not always the same speakers, and checking with two phones might sometimes show different parts of the Sonos system on each phone. The speakers usually reappear after a while (or after power cycling them). But strangely, even when my phone is not showing any speakers at all (yes, this also does happen), I can always see the whole system in the controller on my Windows PC or my Mac. Apparently, the speakers are connected the whole time, for the following reasons:Windows and Mac controllers can always see and control them. I can ping the “missing” speakers from any device on the network. My access points report uninterrupted connectivity to the speakers with great connection quality. The speakers keep playing even while the app doesn’t see them.My setup:5x One SL + 1x Move (all spread across the house, on different floors) Ubiquiti Unifi network de

I’ve been playing SiriusXM on my Sonos speakers for many years with no problems.  Worked great.  Now just over the past few days I keep getting disconnected from SiriusXM.  Every couple of hours I am told “Unable to play the selected item.”  If I try to browse SiriusXM I am told “Unable to browse music.”  The only way around this I find is to remove my SXM account and then go thru the process of adding my SXM account back in.  A lot of unnecessary work.  Is there a fix to this?   This is in the S2 app version 15.9  Thank you.  - Arnie  

Used to be able to control my systems volume with my iPhone keys - not logging into the app.  Function stopped working and not sure how to fix it.

I just found a FLAC Music File that refuses to play on my S1 System.Two other songs in the same folder play without issue, but I get a SONOS Error Message of :“Unable to Play…. Is is Encoded at Unsupported Sample Rate of 88200 Hz” I went as far as obtaining a 2nd copy and it too Errors with the same Message.I attempted to use AUDACITY to convert it to 44Hz / 24 Bit…. I exported it with those parameters and I get the same message…. This is a new Error I’ve not encountered in my 1600+ Song Library…..Something is somehow embedded causing this….. or simply I am not converting it properly. Suggestions are most welcome! 

I have updated the software on the SONOS app three times. However, every time I launch it, it still wants to update. And then all the options under “Manage” are greyed out. Help

“All of a sudden” my fully updated Android sonos s2 app can’t find the long existing system.  Right now a laptop and and ipad connect and use the same sonos system on the same network that the android app has been using.  I uninstalled/reinstalled the android app, rebooted my phone.  Nada.The only thing I can think of is that I used the phone’s bluetooth connection to link spotify to an amp, something I had not done before.  Currently I’ve turned off spotify and bluetooth, still no connection.  Thanks for your help.

FYI POSTMy iPhone wouldn’t connect to my Sonos systemI went to settings and enabled the local network setting and it started working.

I have repeatedly changed the sharing settings, firewall settings, etc and get it to work, but it fails the next time I try to use it and gives me the ACCESS IS DENIED error. Ive reset everything, twice. I have a Boost wired directly to the router. Any ideas/help is appreciated.

I have a customer with approx 11 sonos amps, play bar, arc, subs etc. Frequently, he gets a message that the song cannot be played. All of the devices show online and he has to reboot the network for it to correct itself. He is in Canada using Cogeco fibe as his ISP. Has anyone seen this before? Any help would be appreciated.

I have installed Sonos 15.10 but my Sonos Mac software says I have another update available. On trying to install, everything just stops and I need after 20 minutes or so, to force-quit.I using Sonoma 14.1.1I had this issue on the last update and someone from Sonos provided a direct download link which worked. Grateful for any help please ? Thx Mike 

With the latest update from Sonos, the controller update fails.I have read the other threads on this topic with the latest one being 7 months old, so I am raising again hoping the more Sonos sees/hears this topic in the public community, the more likely they will be to find a true fix to the issue.One thread (older) said that if using a shared library, you’d have to wait for a proper fix; all others state to delete the app, download latest version from Sonos and reinstall.  This is a “jinky” “fix”. Running MacOS Ventura 13.4.1 and SONOS controller version 15.5 and latest Sonos update (from 25-Jul-2023) fails - see screenshot. I have had so many problems with Sonos I have considered just abandoning the product, selling the speakers off.  Their answer is always it’s the network and ip addresses.  I’m using a solid fiber network to the house and for the WiFi router I have assigned static IP addresses to my Sonos product, disabled my 5gHz WiFi to ensur

Hey,I can’t see another forum chat on this issue, but, I have Soundcloud Go+, I can search Soundcloud for music, but I can’t see any likes (Unless I’ve liked them in Sonos App), playlists are missing, Feed is missing, New & Hot there is nothing and the DJ’s I’m following are not showing either.I’ve integrated and can use it, but as I said, I’m not seeing anything else.

Hi there,Can someone from Sonos please update the answer provided in the following post? It’s outdated and a subpar solution, you will save many mac users from a very bad experience. The correct fix is listed on the second page, but it won’t make it to the correct answer due to the nature of the upvote system this forum applies... 

Hi all,Has anybody else experienced a Slow, laggy and poor refresh rates on the S2 app after the latest update (Android November 2023)? Note the app itself was updated a few weeks back but I had a system update today and the app itself was somehow effected.A few examples of what I'm experiencing:1) A laggy experience or lower refresh rate when scrolling through any tab2) The My Sonos tab is refreshing the artwork every time I land on the page3) Track listings disappearing when i go back to a playlist while scrolling It's not unusable but pretty terrible. I'm using the Android app version 15.10 build 76246300 on my Samsung Z fold 5 running Android 5.1.1

Hi - I got a new iPhone and, though I’ve been subscribed to Sonos Radio (and have been paying for it), the App does not “recognize” this. Meaning, when I play using Sonos Radio, I still have adverts and can’t skip songs. I’ve tried multiple times re-authorizing Sonos radio, have deleted and reinstalled the app, canceled my subscription and re-subscribed, but nothing. My system is up to date. any ideas? Thanks!

Septembet 15 2023 BBC sounds has just stopped working on Sonos 2 system. Asked me to reauthorise which I did and the BBC app seemed to think it had connected / authorised fine. "Go back to your sonos app"Sonos still says I need to reauthorise; did it  again same result. Tried deleting the BBC SOUNDS from sonos and started from scratch. Same problem…Anyone else experiencing this ? Any advice gratefully received.Naunton