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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9687 Topics
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Jaynie2402Contributor I
asked in Controllers and Music services
losing my hair!!

For the love of God please can someone help. For so many months now I’m in despair with the 6 Sonos speakers I have in this house!Everytime I try and play an album from my Amazon prime account (which was always working perfectly for 3 years) now isn’t!! It either doesn’t play the artist at all or plays 1 track or so and then plays something completely random. What is that about?!! I’m seriously tearing my hair out!! Please help someone. Thank you  

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teresa polhemusContributor I
asked in Controllers and Music services
Trueplay and iPhone 14

Is Teueplay available on the iPhone 14 ProMax?  It says it’s not supported, but I see something’s on here about trueplay working in the iPhone 14.   Couple it be iOS 17?  How long will it take Sonos to update if that’s the case. 

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Cheryl MContributor I
asked in Controllers and Music services
playing Apple Music

If I purchased Apple Music before I started using the streaming service can I play it on Sonos?

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MihaiMihaltan1
MihaiMihaltan1Contributor I
posted in Controllers and Music services
Can't Trueplay on iPhone 14 Pro

I can’t use trueplay anymore. I can’t retune the speaker because I’m afraid it’ll disable for good. I’m using iPhone 14 pro and I’ve used this phone to enable Trueplay at first. 

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BonitaBContributor I
asked in Controllers and Music services
my system is constantly, and i mean daily, losing connection with Amazon

My system is constantly losing connection with Amazon, despite the fact I was quite happily using it the day before 🤷

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Airgetlam
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SMurphy257Contributor I
asked in Controllers and Music services
Sonos app freezing on alarm settings

In the last two weeks, my app freezes whenever I try to adjust any alarm.I can toggle an alarm off or on, but cannot adjust the alarm, delete and alarm or create a new alarm.Would prefer not to “reboot devices” as we have many installed in hard to reach locations.Happens on multiple iOS devices, so it’s not a phone storage issue.

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Tony Lehrle-FryContributor I
asked in Controllers and Music services
Adding Tidal to Sonos

I used to use Tidal and it worked fine. I switched to another streaming service for a while but left Tidal in the Sonos list of services. Yesterday I resubscribed to Tidal and it worked fine. Today it will not stream to Sonos. I have removed Tidal from the list and tried to re-add it but get an error message "something went wrong". Having read some other answers  I have checked my Tidal login details and changed the password but cannot add Tidal to the list of services. Any suggestions please? All other streaming is working. This applies to both phone and tablet (both Android).

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maynardEnthusiast I
posted in Controllers and Music services
Service icons - Audible and Youtube Music icons missing

As in the title - the icons for these services have disappeared in the iOS app. They do appear in the Mac app. Is this just me?Also - is there still no way to remove the Sonos Radio service. I tried it and didn’t like it.  thanks

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voxovContributor I
asked in Controllers and Music services
How to configure ZoneAlarm for SONOS

Hello,My problem: SONOS cannot access my music library, unless I switch off ZoneAlarmWhat I have:3 SONOS One SONOS controller version 15.7 installed on my PC My music library on a hard disk on my PC The folder of my music library is shared for SONOS ZoneAlarm Firewall, version 15.8.200.19118Any idea on how to configure ZoneAlarm in order to solve my problem will be welcome. Thanks.  

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Droffats13Contributor I
asked in Controllers and Music services
iheart radio

I receive the following error while trying to reconnect to my iHeart account. 

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KostyaLinContributor I
posted in Controllers and Music services
Can’t use Trueplay Tuning on my iPhone 12, iOS17

As being said, I can’t access to Trueplay Tuning on my iPhone 12. The iOS version is 17.0.Just got a Beam gen2 few days ago, and I’m trying to use the Sonos app to set it up. But it showed ‘not yet supported with this iPhone’. Honestly I’m super confused because iPhone 12 is a 3-year-old model and I do spot that you guys said iPhone 12 is certainly supported now. So I just don’t get it why it is not working. 

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VeloceContributor I
asked in Controllers and Music services
Adding Apple Music

When trying to add Apple Music it asks for a Filepath. Where do I get this? (A grey haired dinosaur)

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Parsec2020Trending Lyricist I
posted in Controllers and Music services
One screen should be enough

I have Sonos devices in 3 rooms, and I have a tablet in my kitchen that is assigned as the Center of the sound universe.I want an App, with just a bit of focus on useability.Top half:  Choose what I want to hear (Spotify/radio app).Bottom half: Volume level, both one for all and the indivisual levels.

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bobbityContributor I
asked in Controllers and Music services
Ray and One(2nd gen ) not adding as a group

Hi , I bought a Ray so I could group music in my tv room and my kitchen but I seem to be having issues . In the system screen - I only ever see on device - If kitchen is there ray isnt . Both devices are contronllable by the App but only if the other is turned off . Am I missing something ? I have tried to use the Play button on the devices but this doesnt help group them  All help welcome  

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withnail69Avid Contributor I
asked in Controllers and Music services
sonos starts really loud every time and i have to rush to turn it down

I don’t know what to do. I’m gonna have put a limiter on all the volumes and just have it really turned up just to hear it. I have no idea where it is getting this default really high volume from as I never turn it up that loud :s

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gabzdoContributor I
posted in Controllers and Music services
why spotify?

It seems very limiting to me and I would of prefer if Sonos let you know in advance that your primary music source comes from Spotify and not from whatever you like to play from your phone.Spotify to me is very limited and hard to search for songs, always throw more modern versions of the songs not the original and if a musician is not on Spotify you won't find the song you are looking for.Youtube video is much preferred for me as I can find any songs that comes to my mind, plus the autoplay is way better than Spotify and remembers your preferred style of songs, Spotify autoplay is not smart this way and it just keeps throwing horrible songs.So now I have to play music from my computer not from my phone.

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Ken_Griffiths
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MarkC1977Contributor I
posted in Controllers and Music services
Alarm - Setting Up, Editing, and Deleting

Using S2 - 15.7.1Every time we try to add, delete, or edit an alarm it locks up the app and you have to close it, then reopen it. This just started happening. Is this an issue with the latest version of the app?

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tlk0129Contributor I
asked in Controllers and Music services
Cannot Setup with PIXEL 6A due to PIXEL only allowing 5G

Hello, I have a new Phone and New router, with Sonos Play 1 speakers. The router is 2.4G and 5G. I renamed the 5G so I can set up Sonos using the 2.4G connection. I connected my computer using the 2.4G, and tried to set up Sonos from the computer, but the PC controller told me I MUST set up with my phone. But….the Pixel will only allow a 5G connection which I cannot override to use the 2.4G connection. This means I cannot set up my sonos speakers. Any help would be appreciated.

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davids01Contributor I
asked in Controllers and Music services
sonos app on ios 16.6.1 frequently showing cannot connect

Hi, I have a Sonos  arc and subwoofer. I have the Sonos app running on ios 16.6.1. The app very frequently disables the Account, System, Services and Voice and shows the cannot connect to the arc and subwoofer. There will be a period of minutes and then it will enable the options and then connect or ask me if I want to reconnect everything. In the mean time I am listening to something on the arc so actual playback is not affected. It seems as though there is a periodic connectivity issue between app and Sonos system which is frustrating when I want to use the app to change songs. I have ensured in iOS that the Sonos app has Local Network enabled but that in itself hasn’t fixed it. Anyone any ideas please?

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Rallen114Contributor I
asked in Controllers and Music services
SoundCloud Likes missing

My SoundCloud Likes are no longer loading in the Sonos app. I get an “Unable to browse music” screen. This has been going on for several day despite me reauthorizing my SoundCloud account on the Sonos app. 

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Ken_Griffiths
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darkufoContributor I
asked in Controllers and Music services
Moving Sonos and MP3 Files to new Laptop - Can't now find MP3 Files

Hi.I have a Sonos 2 soundbars I can access and control it from my Android phone and my Old Windows Laptop.On my old Windows Laptop I have a music folder of MP3 files. I can play these files through my sonos from my Android Phone and Old Laptop.I now have a new windows laptop which I've installed Sonos onto and I can play radio stations and control which Room/Soundbar the music goes to etc.I've transferred the MP3 files from the old laptop to the new ones into a MUSIC folder. In Sonos app on the new laptop, I’ve added the MUSIC folder Sonos etcHowever I now can't see these MP3 files when I use my Android phone.I think I've missed an important setup step to allow my phone to see these files and play them.I can play them fine when playing direct from the new laptop windows Sonos appWhat do I need to do to allow my phone to see the music files on my New Windows laptop. I assume I need to set Sonos to share these files?

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RjgregoireContributor I
asked in Controllers and Music services
sonos connect keeps disconecting from network

I have a sonos connect that keeps disconnecting from the sonos app and our network. I go in and factory reset it, reconnect it to our sonos account, play music on our hard wired speakers for maybe a minute or two and all or a sudden the sonos connect can not be found and the music stops. Any suggestions for how to fix? I did send a diagnostic ticket to sonos 1066180950. 

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ijenContributor I
asked in Controllers and Music services
Error 900 while adding music library with MacBook and QNAP Qfinder Pro NAS

I’m running Sonos S1 speakers from my MacBook Pro with Qfinder Pro Nas which needs SMB1. QNAP upgraded so that SMB1 is not default. Anyone know how I can change to SMB1?  Any advice gladly received.RegardsIan j

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AnthonyHebertContributor I
posted in Controllers and Music services
Font is too small

The Sonos app on Windows is ridiculously small on 4k monitors.  There is no ability to size the font or any other interface control size.  Does Sonos plan to invest a little time into the windows controller to make it a more positive experience.

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controlav
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DGR1Chromatic Producer I
asked in Controllers and Music services
Have SMB V2 V3 music library issues been resolved yet?

Hi. I am running my music library on a USB drive connected to my router fixed to SMB1. This is to overcome the acknowledged issue with SMB2 and SMB3 that has impacted some users with USB or NAS drives. In my case, the library failed to index when I was using the default SMB2 protocol.I’d rather not use SMB1 any longer than I have to.We’ve just had another software update to 15.7.1 with ‘bug fixes’ in the release notes, so I have no way of knowing if the issue has been resolved yet.Is there any update on this issue? It’s been a long time since SMB support was uplifted and this issue arrived.Thanks.

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Corry P
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