Controllers and Music services

We use the apple family function to share music and play via songs.I’ve had to remove my account and reload onto the Sonos app, following advice on this forum as I was not able to access my entire apply music library.However when i have tried to do the same for my husband’s device, it automatically signs in under his Apple ID (music is under my Apple ID), and I cant seem to change it. how to i fix the original problem we both had  - not able to access our entire apple music library (albums, playlists etc - for my husband and others on the Apple Family plan?

I added YouTube Music to my Sonos Android app (Sonos S2) today, but several problems happened. Especially, I cannot play music on a Sonos device from the app. I use Sonos Beam (Gen 2), and I enrolls YouTube Music Premium via YouTube Premium. Here is a list of problems I encountered:Problem 1: Sonos app only shows one playlist of mine. I can view several playlists on https://music.youtube.com/library/playlists, but Sonos app only shows one of them. Problem 2: When I try to play the playlist, the app shows an access denial error. To be precise, it shows “「xxx」を再生できません -アクセスは拒否されました” in Japanese. Problem 3: When searching songs of YouTube Music on Sonos app, it always shows no songs for all queries I tried. Both English queries and Japanese queires return nothing. Additional information:I can play music with Sonos app and Sonos Radio. Removing YouTube music from Sonos app and re-adding it does not resolve above issues. Restarting the app and Sonos Beam also does not work. I live in Japan,

Hello, I have both Sonos S1 and S2 apps and products. A couple of months ago 1 station, Chilltrax, stopped playing on both systems. I listen from MyTuner Radio, since TuneIn has gone to commercials for the free service. I have tried EVERYTHING or likely everything but 1 since it still will not play. Deleted it from favorites, resets, reboots, updates. I finally just gave up and listen to it on my laptop. I CAN get the station to play online, and from the MyTunerRadio website on my computer. It will simply not play on Sonos S1 or S2. Any ideas? I emailed both Sonos and Chilltrax, no answer. Thanks Sonos for not responding to a customer of 10 years. 

Except for the hardware on the speaker itself, this must be the crappiest system ever, Things that are  trivial on any other app/system becomes a nightmare on Sonos. Just to add a speaker and get it to work without a LAN cable (LAN cable?! Really!) is a f****** nightmare. Going through an eternal loop of find a new network, asking for microphone access (AGAIN! REALLY?!!!). Activating WLAN or deactivating WLAN and the reactivating it does nothing In I unplug this mf speaker its like groundhog day, all over again, same s***** guidelines, works as long there is a cable put in to it. Once I unplug the lan-cable, the crappy app cant find the speaker, the only thing that works is a factory reset and do it all over again.  Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi, I don't find Deezer in the "library" : ajout service musique. I have only access to Tuneln and Last.fm.How can I connect Deezer with Sonos if Deezer is not listed? Kr Dominique 

Hi guys, sorry if this has been asked before and/or is a pointless question. But I'm looking for a user friendly device that can be wall mounted to control my sonos system I have sonos system covering my entire house, and we often host and have visitors. I'm getting fed up of handing my phone over, or asking people to download the app to control the music playing. Similarly, some of the speakers are out of reach so a simple task of changing the volume is effort! Therefore I want a wall mounted device that is can control my sonos system. Ideally a fairly user friendly one, as I don't want people to have to struggle to use it. Does such a thing exist? I also have hue lights all over, so if something can cover both systems that'd be a brucey bonus Thanks in advance

Every time there is an update to the Sonos Controller on my MacAir it fails, despite updates to Mac OS as well.  The only suggestion I get from Support is to uninstall then reinstall.  Is anyone else experiencing this?  Is there a bigger problem or something in my setup?  Thoughts anyone. 

I have always used different music services within the application but today I realized that these have disappeared and if I try to add them I only find tune in and lastfm. I tried reinstalling but it didn't solve the problem. what should I do?

network connection display when trying to add a new music service (Rayo)

I have just purchase a Sonos Roam.After I set up the devise on the Sonos app but it didn’t have anything pop-up regarding to the apple music promo. I also checked my inbox on the app, there are nothing in my inbox. 

Hello Sonos Community,I just read this notice from Sonos and can't believe this is not being fixed.https://support.sonos.com/en-us/article/play-music-stored-on-your-android-deviceSonos is basically removing the ability (May 23, 2023) for us to stream MP3s stored on our Android phones over WiFi to our Sonos products.I have 1000s of tracks on my phone and many are rare recordings that are not available on any streaming service. The work-arounds they have are garbage. Load my MP3s to a NAS. One is to use Bluetooth. I didn't buy my Sonos system to stream using that horrible protocol. Please contact Sonos and let them know that this is unacceptable and that we need to keep the "On This Mobile Device" functionality for Android. This is a loss of a very important function.Thank you,JL

Planet Radio isn't available today and when I try to access the service Sonos gives a message that it's not available in my country.  Nothing has changed with my connection at home.  Any ideas?

Following on from a topic on Planet Radio disappearing from the list of services available, the solution was to add Rayo as there had been a name change.I don’t have Rayo on my list of services available to add.Anyone any ideas?!I’m in the UK, so should have it….

My question is, where has Planet radio gone. Music wouldn’t play this morning and the service isn’t available in the app under add new. There was an update last night so not sure if this was connected but can’t see it on Sonos web either. Any suggestions please. Cheers Vin

Hi All, I have previously created some live radio streams in Sonos via the process described here, using the TuneIn service: https://support.sonos.com/en-us/article/add-an-internet-radio-station-to-sonos  However, I recently noticed that TuneIn is no longer available by default on my Sonos system, and I could add the new TuneIn, but it seems like it is for paid subscribers only? I was wondering if there is a new way to add internet radio streams?

Hi,Is it me or is the heart icon missing from the controller when you play a liked track from Spotify? I don't see it in the Android nor in the desktop controller anymore. 

Hi. Sonos doesn’t seem to support Audible.in - can I make this a feature request? There seems to be support for audible.com, audible.co.Uk, audible.de, audible.es and a couple of others only. Screenshot from S2 app attached. I have already linked my audible account to Sonos but my library is in audible.in and not in any of the above so the library in Sonos is empty.   

Sonos vil ikke spille noen radiokanaler har 1 generasjon Sonos med Play1 og Play5. Styrer Sonis med sonos-app S1 for 4 dager siden sluttet Nrk radioen å virke på alle sonos høyttalerne. Andre radiokanaler virker Spotify strømmetjeneste virker helt fint har slått av og på strøm på høyttalere slått av og på Strøm på internett router Melding når jeg prøver å spille nrk er: «kunne ikke spille NRK-låten er ikke korrekt kryptert»    

I have a Terramaster DAS, not a NAS, with 4x2TB drives attached to my MacBook Air. I have formatted one drive as MacOS extended and loaded my music library on to it. I have opened that drive to full disk access on the MacBook and installed the path to the drive library in the Sonos app. However when I try and play music from that external drive the Sonos app just states “No selections are available”. What else do I need to do as I don't want the library actually on my MacBook ? All the necessary share permissions are sorted as far as I can see as everything else works except Sonos. Any help gratefully received as it's driving me crazy.

app partially working. Detects speaker but no options to play music or change settings. Tried deleting and reloading app, no luck. I aso restarted Internet modem and router. This is what I see in the app. 

This garbage. Right here. Why am I here? Why am I posting to a forum I shouldn't need?! I pay you for ad free. Leave me alone. I get this I get oh go listen to Drake I get oh hey here's some cowboy music you probably hate because we know exactly what you like and don't. Stop advertising to me. I pay for no advertising. Stop advertising. Stop advertising. Seriously though stop advertising to people who pay for advertise-free products. Stop. 

I am running Sonos on 2 separate systems S1 and S2 . I have loaded Pocketcasts on both systems. Pocketcast plays podcasts to all rooms on S2 but not on S1; I get the message “Connection to Pocket casts was lost” to all S1 room destinations..I have been in contact with Technical support, who gave up.I have tried re-booting Router, removesdocket casts app and re-installing, re-authorizing Pocket casts on Sonos, to no avail. Any suggestions? (I am not a detail technical person!!)

Hi.A few week back I bought 2 new Play fives, since 1 of my old 1st gen Play5 is quite dead.In that room I had yet another 1st gen Play5 and a Sub.Before I received my new Play fives I moved the still working 1st gen Play5 to another room where I have another 1st gen Play5.After some hustle I managed to pair them as stero.1 day later my 2 new Play fives arrived, started to install them, I didn´t realize they are not compatible with S1.OK, so I slit my Sonos into 2 systems, 1 S1 and 1 S2, so far so good, got all my S2 updated and installed, all worked fine.But when later starting my S1 app to play in the room where I have 2 1st gen Play5´s, I got “Use the Sonos S2 app”My old Play5s just disapered.I spent several hours trying to get my old Play5s to work again, I managed 1, the one connected to ethernet, not the other one, could not be found.I talked to support, they told me I had to enable IGNP snooping and multicast, so I did, on 2.4G network.Airtime fairness was always disabled.Dont k

When I go on the Sonos app and hit browse, I’m only offered TuneIn and Line-In.  No Spotify, no My Sonos showing.  If I go to search I only show Stations and Podcasts&Shows, no artists, songs, albums or playlists.  Appreciate any thoughts you may have

Curious if the users or veterans of the forum have run into this issue, heard of it at all or have any suggestions to offer. This has been an ongoing issue for 8+ months. System has been deployed for about 5 years.   I will explain as it occurred today as I’m not sure any of the steps play a role.  I was listening to Pandora, paused playback to step away which I did for 10-15 minutes. Upon return I continued playback and the song I was listening to continued until the end. The next song plays for about 5 seconds then stops then restarts from the beginning and plays for another five seconds then the track is skipped.  This is a relatively minor issue but when a track your looking forward to gets skipped its annoying, I guess you could say today I wasnt having it and thought I should seek additional information.This is not a case of songs playing halfway or three quarters as I dont experience this issue and have zero other issues with sonos, overall I consider my system setup very stable