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My Sonos Play 5 (2nd Gen) keeps stopping when I run spotify

  • April 30, 2024
  • 1 reply
  • 98 views
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I've tried different configurations, every time I run Spotify on the Play 5, it stops and I have to turn the play button back on.
But this only happens when I run the Play 5 standalone.
With the playbar, the sub and two Sonos 3 it works wonderfully.
I conclude that it is a Sonos 5 problem (and not Spotify)
Dear Sonos team, is there a solution in sight?

************ Diagnose

 

Moderator Note: Recorded and removed diagnostic number. Modified in accordance with the Community Code of Conduct.

Best answer by Stanley_4

Best to call Sonos Support with that number, the forum here is mostly just other users that can’t see it and Sonos techs usually don’t look at them unless called first.

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1 reply

Stanley_4
  • Stanley_4
  • Lead Maestro
  • Answer
  • April 30, 2024

Best to call Sonos Support with that number, the forum here is mostly just other users that can’t see it and Sonos techs usually don’t look at them unless called first.

Airgetlam
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