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Very slow transition time from track selection using Apple Music

  • 3 May 2024
  • 1 reply
  • 135 views

HI, I have an issue with my personal system and a few clients have the same problem. When listening to a track using apple music from within the sonos app, if I choose a new track while the other track is still playing it takes 10 seconds or more for the song to change. This I feel is too long and mostly irritating. When using spotify or tidal the transition time is a more reasonable 2-4 seconds. 

When I use apple music natively on my phone the transition is 2 seconds….

My system is very simple, 1 x connect using S1 app…...Connect is making use of wireless comms to unif wifi point.  

Any help or inside info on this issue would be helpful. 

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1 reply

Airgetlam

If it’s only happening with Apple Music, and no other streaming music, I’d suspect a DNS issue causing the commands being issued from your controller, being sent to the speakers, and then delayed as the speakers try to negotiate a path to Apple Music. As a test, I’d try a reboot of your router, to pick up any upstream DNS changes, and then follow that with a reboot of the speakers, to ensure that those changes are propagated properly. 

However, if that doesn’t help, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. It’s also possible that each client could be experiencing a slightly different cause, so it is possible you’ll need to do this multiple times, as there may not be a single ‘silver bullet’.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Bruce
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