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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,130 Topics
  • 51,307 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7130 Topics
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purapuraContributor I
asked in Controllers and Music services
Issue with my Spotify family account on Sonos. Music stops

Hi Sonos community,I have a Spotify Family account. I’ve added our spotify accounts (2) into the Sonos app by using the tutorial here: https://support.sonos.com/s/article/2757?language=en_USMy wife listens to music in the living room via Sonos Port and her spotify account (through Sonos app).  I want to listen to music on my laptop directly using the Spotify app (on my spotify account of course)Impossible. Music stops on one side everytime one of us try to play her/his music.Any idea? Bests, Mathieu

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J
3 years ago
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sonPHsContributor I
asked in Controllers and Music services
Can't reauthorize Apple Music

Hi, the Sonos controller recently said I needed to reauthorize Apple Music. When I followed the instructions and input my Apple id the Sonos app screen just blanked and stayed like that. I tried removing the Apple Music service completely and re-adding it. At the point of selecting ‘I’m already a member’ (of Apple Music), same outcome with screen just blanking out to white. Help please Sonos - I’m so bored of having problems with your system... 

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Mark P
3 years ago
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KochanskiTrending Lyricist I
posted in Controllers and Music services
Classical tracks skip before finished

In both the HD Radio Symphonies and Classical Concert Hall the track being played does not finish. It often skips to the next track. I’m paying a monthly subscription for this joy. Surely the technicians can create tracks with a two second pause between them?

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Ken_Griffiths
3 years ago
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Andy_15Trending Lyricist I
posted in Controllers and Music services
hiss sound when playing from YouTube music

There's a quick hiss that happens occasionally when playing back from YouTube music.  I submitted diagnostics.  973179111It's hard to describe but sounds like a fast hiss.  Or like a cd skip.When playing from other sources no issues.

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Airgetlam
3 years ago
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Pasta DisasterContributor II
posted in Controllers and Music services
Apple Music library not available, please check soon.

Can’t find a topic on this that is less than a couple of years old but it’s happening here - not to me but to my wife’s account (family account via Apple One) so this has to be fixed double quick or I’ll be in trouble!!Diagnostic number: 1075133482 Please help! She’s not angry, she’s disappointed. We all know that’s so much worse!

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Simon B
3 years ago
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JODAORContributor I
posted in Controllers and Music services
Tidal issue

Tidal issue.  Sorry for typo. Admin please feel free to correct spelling of topic. When playing Tidal as my music source, it will only play one song (not continuous play of an artist/songs/album), then stop. Sonos doesn't do this with Amazon music (Amazon music continues its to play the entire library). I've removed and reinstalled the app, disconnected the Tidal service, then reconnected and still the same. Thoughts?

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3 years ago
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Marlinspike51Contributor I
asked in Controllers and Music services
Music Library Problems

I have a SONOS Playbar, and am running SONOS 2 controller for Mac.  Version 12.2,  Sonos OS  S2,  Build: 61182310  Sonos ID: 114287825.My problem is that I can not establish a connection to my Music Library(iTunes Music) on my iMac without getting an error message.  Therefore I cannot play music. The music library does NOT appear in window, and the error message states:Sonos was unable to add the music folderAccess to the shared folder ‘//Michaels-iMac/Music’ is denied - check the username and/or password.Last week I called the Sonos technical support and attempted to resolve this problem  for over an hour to no resolution.  The Tech elevated this problem to a higher level and he sent me an email to establish an appointment.  My appointment with higher level Tech resolved the problem after several minutes, with this Tech accessing my ‘screen’ and typing in the path to my Music Library which established the connection and I could see all of my playlist and music.  The remedy to my probl

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Simon B
3 years ago
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BrinAvid Contributor I
posted in Controllers and Music services
BBC radio shows disappeared from TuneIn

I use TuneIn to access BBC radio on an almost daily basis.Any shows broadcast on the previous evening are usually available the day after. This was the case until yesterday when recent shows are unavailable.Any known reason for this. I have removed and uninstalled TuneIn but no difference

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J
3 years ago
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Geert LochristiContributor I
asked in Controllers and Music services
Problems connecting Sonos to my music library

Hey, Since my LaCie 5 Big has crashed, i installed a new NAS Synology ds218+ (2 x 4 TB). The back up from my music has been transferred to the NAS. When i’m trying to connect Sonos  to my music library i get this pop up window from Sonos: Sonos can't add the music folder. Make sure the path, username and password are correct. Reason: An issue has occurred when adding the new music in the shared folder \xxxxx\Music\Music LaCie 5Big 10TB - Back Up to the Sonos system. Please see the following link for more information: http://faq.sonos.com/serverstackWho can help me? THX Geert

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controlav
3 years ago
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EddiewContributor I
posted in Controllers and Music services
Having a lot of trouble with software and system - can't connect or play music

Every time I try to use this speaker its 30-40 min of work to get it working.  then I can't use my playlists, can't even use the AUX cable without going through hell (the stupid software) which limits everything.  I don’t understand why you want to limit (control) us just using a speaker.  Now after all the frustration it just doesn’t even work anymore lol.  just flashes and won’t connect, and apparently according to the website it doesn’t support apple products for set up anymore which is something you have to do constantly with this garbage software.  I’m about to throw this thing in the lake.  Such a waste of time and money.  I’ve wasted so many hours of my life on this trash.  If you are looking to buy one of these (Don’t)!!!!

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J
3 years ago
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newskisContributor I
posted in Controllers and Music services
Error when trying to play Audible books from Sonos app

About a month ago I started having a problem playing Audible books through the Sonos app. When I try to play a book I get an error message saying “Unable to play ‘Opening credits’ - the song is not encoded correctly”. It quickly tries to play the next 4 chapters with the same error message before it fails and stops. I have the seven Harry Potter audiobooks through Audible and I had listened to the first two books with no problem. I would start the book in the Sonos app and then use Alexa for playback controls. With this I only use the Sonos app once in the beginning of a book and not again until I need to start another book. When I went to start the third book, that was when I noticed the problem described above. I tried playing both of the first two books that worked before, but both had the same error. I then tried two Audible Original books and those had the same error. With that it seems that it is unlikely to be a problem with an individual book. My setup is two Play:1’s as a ster

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3 years ago
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Captkana13Contributor I
posted in Controllers and Music services
Amazon Music not playing

My Amazon music is not playing on my Sonos. I have the free version and it keeps telling me to upgrade. I have removed it and addded it back. I have reauthorized it but nothing works. Any recommendations?

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Mark P
3 years ago
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Lee JefferiesAvid Contributor I
asked in Controllers and Music services
Some downloaded iTunes songs not appearing on Sonos

Yesterday (2nd Dec’20) l purchased & downloaded 13 songs from iTunes store. They came from different albums but l grouped them together on iTunes to make an album. I have done this several times previously without issue. However this time there is a problem. After Sonos updated the library only 4 of the 13 songs have appeared. They are all correctly located in the same folder on my NAS, all the data matches that should. I have removed them all from the NAS, updated the library so removed them, added back onto the NAS but still only the 4 appear.Ideas anyone? Cheers

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Airgetlam
3 years ago
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Allan BContributor II
asked in Controllers and Music services
STP is disabled for this device

Looking at my network matrix to check out some connection issues (again!) I noticed that one of my devices had no entries at all in the network matrix and when i check the “/usr/sbin/brctl/showstp br0” link it said “STP is disabled for this device”. Presumably this means that this device is not using STP to connect to any other SONOS devices in my system? I have a wired setup, with 5 secondary (hard wired) nodes and 10 tertiary nodes in a 15 node setup. I have only recently noticed the “STP is disabled ...” text.  Does this indicate a problem with the device?  Any ideas how I could check/rectify?  I’ve obviously tried the reset option.  Any advice appreciated!  Thanks A.

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A
3 years ago
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ifrisbeeContributor I
asked in Controllers and Music services
Services keep disappearing from browse menu

music sevices keep going away in IOS app. when i start the app. all my sources are missing except the default ones ( library, sonos radio, and tunein), if i go into settings and add one of the missing servies back, then they will all re-appear. this happens almost every time. Also any songs or podcasts in the queue from any of the missing services won’t be available until I do this 

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C
3 years ago
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bradbortEnthusiast II
posted in Controllers and Music services
Tunein won’t play WERS, but Sonos new radio station will.

For some reason, the sonos app often won’t play WERS with tunein,  but if I go to the same station in the new sonos radio station it plays well. If I play directly from tunein, there also are no problems. This seems odd. Surely both sonos/tunein and Sonos radio get the stream from the same source. Anyone have an idea of what is going on?  All other stations I’ve tried work fine.  

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Simon B
3 years ago
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StinsonddogAvid Contributor I
asked in Controllers and Music services
Apple Music app - Airplay not showing Sonos Speakers on iOS14

Hi I know there was a Sonos update pushed around 11-11-20.  Also upgraded to iOS14.  Now I don’t see my Sonos speakers at all when using Apple Music app and trying to Airplay2 to the various speaker sets.  The Apple TV’s I have do show up in the Airplay 2 list.  Just my 4 different Sonos rooms don’t show.  Anyone have any ideas?  Thanks.  I was under the impression this was the preferred way to do things for music that was on your phone.   Note to Mods- I started a thread in questions but didn’t have Airplay in the title so this is probably the better thread.  I didn’t see how to edit the other one.  

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J
3 years ago
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jayjay58903Contributor I
posted in Controllers and Music services
Can't add Apple Music songs to queue

My sonos can not shuffle my 27000 songs from apple music. Just says Unable to add songs to the queue. Have tried resetting the app, the system and the wi-fi. Still no joy. Sonos has always struggled with my music library, like I can not play my playlists. Any ideas would be gratefully received?

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Simon B
3 years ago
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sueseaContributor I
posted in Controllers and Music services
Apple music playlist not syncing on IOS devices after updating

My Apple music playlist not syncing on IOS devices after updating.  On Sonos, I can go into Music Library/songs and see that the new songs are there, but they are not in the playlist. In other words, in my Apple music, I have added Song A into Playlist X. When I update my Sonos, I can see Song A, but it is not in Playlist X.macOS Catalina v10.15.7iPad Air 12.4.9Sonos update is current.Please help!

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Simon B
3 years ago
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Ryan365Contributor II
asked in Controllers and Music services
Sonos speakers missing from Spotify device

Hi AllHas anyone else noticed lately that Spotify connect is very hit and miss? I’d say over the last month or so my system hardly ever shows in Spotify. However what I have noticed is if I change Wifi networks from 2.5ghz to 5Ghz or visa versa(different SSID names). They all seem to suddenly appear, then a few hours later they’re gone again. The only difference with my system in this period is the addition of a google tv chromecast which always seems to show in Spotify.  Any ideas if this could be the cause? Thanks! Ryan

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R
3 years ago
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William OBContributor I
asked in Controllers and Music services
Connection issues

I am having connection problems over the last few days. My music is controlled on an iphone 8 via Apple music. When i navigate to my playlists i am getting two error messages "there is a problem please try later" or if i access a playlist "unable to add songs to the queue" I have recently updated my Apple software to iOS 14.2. Are there any issues with that?

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Annazel S
3 years ago
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StuRContributor I
posted in Controllers and Music services
Amazon Music HD - playlists not visable on Sonos

I have about 20 playlists on Amazon Music HD, but when accessing the service via the Sonos app, I only see my “Discovery Mix” playlist (originated by the service), none of the playlists I created.  Any idea why this is the case?  I can go into the Amazon Music app and beam my music to Sonos via Airplay, but I’m stumped why Sonos itself won’t show the playlists. Any help would be appreciated - thanks. 

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J
3 years ago
J
John 21Contributor I
asked in Controllers and Music services
New app

I am struggling to connect my sonos to my WD cloud mirrror which is on a home network to link my music library again. . It used to work before the app was changed, I get an error code 900. Tried them help line but it only works from 09:00 - 17:00 no good to me as I work the same hours. Can anyone assist. I have also tried downloading the app onto a computer and through this have been able to point direclty to the required file but still no joy. Any help would be greatefully recieved.Thanks John21

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Airgetlam
3 years ago
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jwhyteContributor I
posted in Controllers and Music services
iTunes

I have a large amount of itunes music on my iphone. Up until a few months ago I could send the music from my iphone to my Sonos Beam which would then send the music to both of my Sonos One speakers.Now I can only send the music from my iphone to the Sonos Beam , I no longer see my two Sonos One speakers on my phone  Can you help ?

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J
3 years ago
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CLTBurgContributor I
posted in Controllers and Music services
Sonos HD Radio Cutting Out

My system is new, and dealer installed.  Dealer also installed state of the art high-speed internet completely replacing previous system.  Everything has worked great, except I just “upgraded” to Sonos HD and it constantly cuts out as if it is buffering.  Doesn’t happen on Prime HD, Spotify, Pandora, etc.  Anyone else have this problem?

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R
3 years ago
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