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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,920 Topics
  • 54,319 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7920 Topics
bockersjv
bockersjvLocal Superstar
asked in Controllers and Music services
Amazon Music Issues with 14.6 Update

Initiating music from the Amazon App and playing on Sonos speaker no longer shows the now playing details on the Sonos app.  Just shows Amazon Alexa.  No HD or Ultra HD symbol showing either.

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Ken_Griffiths
2 years ago
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stevenhughes11Contributor I
asked in Controllers and Music services
sonos wont play bbc radio

diagnostic number 813194437

156727
P
2 years ago
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benwillcox13Contributor I
asked in Controllers and Music services
Music library keeps losing connection

HI,  I recently added my iTunes music library to the Sonos app on my PC.  All the songs are there and its even plays a few bars of them but then loses connection and moves onto the next….its driving me mad….any ideas,  the music library I stored on an external hard drive wired into the PC.

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ratty
2 years ago
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ssjkenTrending Lyricist I
asked in Controllers and Music services
apple music library unavailable - no support from sonos or apple

Hello, I was on the phone with Sonos AND Apple today. Sonos says it’s Apples issue and Apple says it’s Sonos issue. I don’t see anything from my library on the Sonos app:Does anyone else have this issue? I’ve been having this happen since I signed up for Apple Music 5 days ago. When I search for one of my playlists by name in the search, I get the same screen I took a screenshot of above. 

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S
2 years ago
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AlrighteContributor I
asked in Controllers and Music services
Pocket Cast Pod Casts now disappearing once played

Hi All,Normall when I listen to a podcast using my Sonos system when its completed it drops off my list in the windows app.  But every so often is doesn’t and this is happening on multiple podcast.In the screen shot below only the top podcast #338 is not completed. So #330 and #325 should have disappeared in the same way #1 - #324 have and #326 - #329If I look at it on the sonos android app it shows Again it doesn’t disappear like it should but it at least shows as complete. Under the pocket cast app is only shows 1 podcast #338 which is correct Do any one know how to:Make the podcast disappear once they are completed? or force the resync so it doesorShow the completed flag in the windows app? Thanks

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A
2 years ago
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DuranDoranMartellAvid Contributor III
posted in Controllers and Music services
Alexa on Sonos Roam- Spotify not playing music

For the last couple weeks I have had problems using Alexa to trigger Spotify music on my Sonos Roam.If I ask Alexa to play a song, the Alexa voice will respond and indicate the correct song on Spotify, but then... nothing! No music comes out of the speaker.I can still play music on the Roam via the Spotify Connect or Sonos App. It just won't play when I use Alexa.I have reviewed all the settings, and Alexa has Spotify skill enabled. This used to work fine. What am I doing wrong?

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G
2 years ago
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ssjkenTrending Lyricist I
asked in Controllers and Music services
apple music library

Hello, I just signed up for Apple Music and added it to my Sonos account. However, I can’t see any of my library, with the error message: your library is currently unavailable, please check back soon. I have restarted my system, readded my account, and enabled library sync in my music iPhones settings. Is there something that I am missing?8

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G
2 years ago
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cronceContributor I
posted in Controllers and Music services
Wired Connect Amp Gen 2 - Music Library dropouts every song

A few updates back on the Sonos 2 app a bug was introduced. My hard wired Connect Amp when playing my Music Library (iMac/iTune match ethernet) disconnects for ~ 10 seconds when it gets to the last 30-35 seconds of the song. Happens on every Song. I spent most of a day on off the phone with Sonos support. We ran through all the scripts they have, even wired the amp directly to my router bypassing the switch. Nothing worked. I finally unplugged the ethernet cable and went WiFi instead, that fixed it. Plug the ethernet back in and the problem comes back. It’s very re-producible, you can forward a song to the last 40 seconds and just watch it happed. The IOS and Mac OS apps show no error, they just continue to count down the song time as the speakers go off then back on. I ran constant pings to the Connect Amp as the drop out happens, they all go through no problem witch further points to a software issue, network is working fine. I’m guessing not many people have there connect amp hard w

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Airgetlam
2 years ago
Wyre
WyreContributor I
posted in Controllers and Music services
Macbook Pro Music Library suddenly disappeared

Music library is my iTunes folder on my MacBook Pro, running Monterey 12.3.1 2 days ago I was listening to playlists I had created from my library via the controller on the MacBook .Today I go to play music using the controller on the MacBook and the library isn’t showing in the list and I go into “manage library” and it is empty, no pathway to my iTunes music.I have added it again but now I have to wait 15 mins to index.Why has this happened, anyone else had this? 

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Wyre
2 years ago
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SatishVContributor I
posted in Controllers and Music services
gaana app

Having this issue for 6mo now and didn't have before. Spoke with gaana many times but not sure where the problem is. Have seen similar questions in forum but none have valid response. I have gaana premium account authorized in sonos app. For many albums, it says not found or not available to play outside India. Attached screenshot below. But it plays fine directly using the gaana app. Somewhere with Sonos integration its failing. This needs to be fixed ASAP and not repeat as there are similar questions in your community for more than a year. Thank you. 

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Ken_Griffiths
2 years ago
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LenPContributor I
asked in Controllers and Music services
Reauthorizing Amazon Unlimited

Recently I find I'm constantly having to reauthorize my amazon unlimited music account after Sonos seems to have ?lost access to it.  When I attempt to reauthorize, Sonos returns an Error (can't reauthorize).  I've tried deleting my amazon account from Sonos and reinstalling it but that dones't work.  This is a new thing after about a year with no issues.  You seemingly can only connect to AI digitial assistant via Sonos  as the assistant attempts to steer you away from any human.   At least I was able to speak with someone at Amazon.  No solutions so far.  Any thoughts?  Sonos you out there????

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Corry P
2 years ago
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Anonymous Coward
asked in Controllers and Music services
SMB3 and Sonos (Again) - Unable to Connect to NAS Music Share

I was hugely pleased that a recent version of Sonos S2 allowed connections to NAS shares using SMB2 or SMB3 and set it all up successfully.I’ve done a pile of updates on my music, so decided to add the share into Sonos again.However this time, with S2 14.6, The Sonos Controller refuses to add the SMB share (configured using Synology DSM 7) under SMB2 or SMB3. It will only work with SMB1 and having NTLMv1 enabled.Has SMB2/SMB3 support been removed again without including it in any release notes?

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2 years ago
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WomackPhDContributor I
asked in Controllers and Music services
apple music not reauthenticating

Today is Thursday May 12: as of 4 days ago when I was waking up to one of my alarms I noticed just the annoying chime (which usually indicates something isn’t connected correctly or loss of communication). Well by Wednesday I was trying to fix it and every time I tried to reauthorize my Apple Music account an error pooped every time “saying one or more of your Sonos products needs updating before “this can be done”. I was in the beta community but I left thinking that may be the issue. Called Sonos and got some help he said I had to wait 3-4 days for the beta community ends my account. Will update in 3 days. But I’m pretty sure this is a Sonos issue. They just had some major issues with their online website, and billing platforms, and some upgrades to their controllers. 

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Sotiris C.
2 years ago
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DecdadTrending Lyricist I
asked in Controllers and Music services
unable to play Calm music service

“Unable to browse music” error for last 2 days when clicking on Calm music service in app. I’ve tried reauthorizing, remove and readd service, reinstall sonos app. All same result. Not seeing anything new on here so…anyone else? Submitting a support bundle if no one else is seeing. I miss twitter support for sonos that would have made this much easier to troubleshoot.  thanks

64214
K
2 years ago
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BrjanesContributor I
asked in Controllers and Music services
Amazon Broken in S2 App

When will this be fixed??? It has been down for weeks. I opened a case and was assured Sonos was working on it and that it would be fixed soon. 

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bockersjv
2 years ago
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MuddieContributor I
asked in Controllers and Music services
sonos cannot locate music server on IMAC

Good afternoon, I was using SONOS fine yesterdays and then today I am getting the message that sonos is unable to locate the server. I have contacted Apple (IMAC) and then have gone through all troubleshooting. This is a frequent problem and I am getting fed up with the inconsistency of use. 

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Airgetlam
2 years ago
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RLBContributor I
asked in Controllers and Music services
Search Pocketcasts music service in Sonos app not working

I just added Pocketcasts as a music service within Sonos. I subscribe to a couple of podcasts and they show up when I navigate to Pocketcasts via the music service menu. But those podcasts don’t appear when I use the Sonos search functionality. Sonos searches for podcasts within my other music services (Amazon, Stitcher etc) but doesn’t show any results for Pocketcasts. I’ve tried removing and re-adding Pocketcasts. Is this a known issue?

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controlav
2 years ago
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taasContributor I
posted in Controllers and Music services
"Access Denied" on one device but not another

Hi, all!  I have an S1 system with a Playbar and a Play:5 Gen1, I’m using the S1 Android app for control, and my music library is on an SMB share.The app sees the devices and the music library and plays everything perfectly on the Playbar, but when I try to play a track on the Play:5 I get “Unable to play track-name - access to //computer/folder denied”.I’ve tried the usual stuff -- deleting and adding the music library, power-cycling the devices, rebooting the router, switching from wireless to wired network connection.  I always get the same behavior.It’s been a while since I used the Play:5 so I don’t know exactly when this behavior appeared.  Sometime in the last five months, though.Any ideas for how I can go about debugging this?  Thanks!

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2 years ago
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howlinalContributor I
asked in Controllers and Music services
KQED radio keeps dropping out on all of my speakers, grouped or not

KQED radio keeps dropping out. No other stream is doing this. At first, I rebooted my speakers. Rebooted my computer. Restarted my phone. Deleted the app. and reinstalled them. If I switch from KQED to any other stream, the dropping out stops. I’m concluding that it’s not on my end. Is there anyone else experiencing this KQED streaming issue?

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Airgetlam
2 years ago
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MYHAIRYContributor I
posted in Controllers and Music services
Wrong album art

A couple of the tracks in an album are showing the wrong album artwork. The artwork is correct in Apple Music, and presumably the Music Library.The artwork is embedded, so why does this happen?

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M
2 years ago
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fpbContributor II
asked in Controllers and Music services
Specific songs skipping, always at the same time point

All the skipping issues I have seen posted relate to tracks skipping at random. I am finding that about 10% of the songs on my hard drive skip, always at the same time point, which varies between songs. A message will come up at, say, 1:14 saying the connection was lost and then it will play for another 20 seconds or so before skipping ahead. The songs affected show no pattern - some old, some new, some from cds, some from Bandcamp downloads.

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F
2 years ago
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kevinpruContributor I
asked in Controllers and Music services
Duplicated iTunes Playlists

Ok, I already searched, read, and tried the suggestions for ways of removing duplicated iTunes Playlists from my Sonos system. All those attempts only add more duplicates. As in now I have some Playlists being listed 3 times in my Sonos.I searched everyone on my computer and NAS drive for any duplicated, no duplicated exist. I checked my Music Library on my computer, no duplicates exist. Yet, Sonos insists to show me duplicated Playlists.I’m completely stumped and out of anymore things to try. Besides the only thing I can think of and see reference to is the Sonos “Share”, but no comments that say about the “Share” provides any info as to where this “Share” is or how to access it. Any thoughts? Thank you.

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K
2 years ago
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mattcd216Contributor I
asked in Controllers and Music services
BBC Sounds not showing as a service

Hi everyone, BBC stopped working via tunein recently. I’ve read that it should now be a service I can link, but it’s not showing up in the ‘add a service’ list. Any advice? Thanks,Matt

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2 years ago
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FrankeContributor I
asked in Controllers and Music services
NAS Music Library Access Issues

Hi! I’m a long-time Sonos user who recently (1) replaced my Windows computer and (2) added a NAS drive to my network. The NAS is a Buffalo LinkStation 220. I have 5 separate music folders that Sonos accesses (I used to have one but it stopped automatically updating and Sonos asked me to break them out into 5 different folders about 9 months ago). I transferred those 5 folders from the old computer to the new one. I then transferred those 5 folders from the new computer to the NAS. When I tried to link to those folders from Sonos, it only linked to three of them (I could link to all 5 from the new computer). The other two got an error saying the link was bad or the drive was turned off, neither of which was true. Those two folders were essentially two iTunes library folders. The other 3 folders were only mp3 music files. I spent 90 minutes on the phone with Sonos and their tech eventually said it must be an issue with the Buffalo NAS. I contacted Buffalo and they said it must be a permi

6236
F
2 years ago
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MGRTContributor I
asked in Controllers and Music services
BBC Sounds missing from Services

My profile address is in the UK, but I’m unable to link to BBC Sounds as it doesn’t appear in the services list

81414
Airgetlam
2 years ago
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