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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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TarnoldContributor I
asked in Controllers and Music services
Tidal Browse Failure

Helloi am unable to search for music in Tidal through Sonos, though the service is connected. Anyone know the reason for this?

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Shah MTrending Lyricist I
posted in Controllers and Music services
Unable to add music library from WD MyCloud Home

Seems WD has changed its settings and unlike earlier, cannot be added via “Services” and now has to be added via “Music Library” and the path defined. Been at it for a while but no success.Anyone else facing this issue. FYI, IM using a Sonos Connect and S1. Accessing via MAC OS and iPhone. Cheers Shah

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FM1Avid Contributor I
asked in Controllers and Music services
Problem with Deezer API

Deezer on Sonos is regularly either stopping and starting again or skipping songs.  This is definitely not linked with our internet connection (very stable - up to 1 gb). This happens in our two places … and it’s random… some days it’s perfectly ok, some days it terrible especially while streaming “flow” or   No stop through the app on phone, or on the TV…Sonos works perfectly with all other streaming… just Deezer is doing that..definitely you have a bug or something not efficient in the buffering… Btw same problem on Sonos 1 or Sonos 2… we have both configurations in two different places…I contacted Deezer who told me to contact you as you are in charge of the API 

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kerrdoContributor II
asked in Controllers and Music services
Sonos Ray and Sonos 1

I have a Sonos 1, a Sonos play and a ray soundbar. When I power up my Sonos play or 1 the app always defaults to the soundbar and I cannot see the others. Do I need to reset with a hard wire to the router again?

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Sergio SbardellatiContributor I
asked in Controllers and Music services
Connect phone to Wi-Fi

SONOS ONE . Cambiato telefono . Il messaggio dice: Per continuare ,connetti questo dispositivo mobile (iphone) al Wi Fi.In realtà iphone è già connesso al wi fi . Preciso che il sonos one funziona perfettamente dal PC

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Ianssystem2020Contributor I
asked in Controllers and Music services
Radio station tuning

Hi I am a resident in the UK. I normally listen to Greatest Hits Radio but in the last 2 days whenever I’ve picked GHR to listen too the Sonos has played Gold and vice versa? Is this a radio station issue or a system fault?

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Creed666Contributor I
asked in Controllers and Music services
TuneIn Radio

Does anyone know why TuneIn radio is unable to play Radio X today? It plays its sister station Radio X Classic Rock perfectly

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Fletch2803Contributor I
asked in Controllers and Music services
Best device for S2 for ease and functionality

After many hours of effort I have finally upgraded my old S1 to S2 with my Play 3's.I am using a new Samsung Galaxy S8+ tablet but there seems to be limited functionality on this device.I would like to add Samsung music which resides on this device.I would also like to add my CD collection which is on my laptop.It appears there is an issue at the moment with Sonos and adding libraries but I can't even see an option.I am a bit traumatised about being too ambitious at the moment in case I undo the many hours already spent. Is there greater functionality on a laptop than a tablet ?Any help is appreciatedFletch  

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delabrièreContributor I
asked in Controllers and Music services
using sonos application

in the "manage" menu of the Sonos application, I can't access the music library settings or update the music library, these suggestions appear in grey. 

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charXContributor I
asked in Controllers and Music services
slow response and disconnects after last update

Everything seems to have latency lately. To the extreme of suddenly losing contact with the system (while it’s playing from our  library or  internet stream). when we start playing something, it takes about 5 seconds for the song to appear (although playing seems to be immediate); grouping also takes a while to show, and sometimes the volume won’t respond and other times it seems to change in its own. I would say this sonos, but of course they don’t have a conduit for that, so I yell into the void. oh and turn off the damn pop-ups on the support section, you’re not making any friends. 

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rasmusbContributor I
asked in Controllers and Music services
Apple Music service disappeared over night

Yesterday my system was working but this morning Apple Music had disappeared as a music service in the system. Only Line-In and TuneIn are listed. If I go to settings → Services&Voice → Add Service, all I see in the list is Last.fm and TuneIn. What is going on? Internet is working fine.

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Gabriel40Contributor I
asked in Controllers and Music services
probleme compte

Bonjour se matin impossible d’écouter de la musique compte introuvable le mien ou celui de mais enfants perte de la radio Deezer même quand je fait une recherche pour rajouter un service il ni en a que 2 avez vous des solutions ? Merci 

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Ar baContributor I
asked in Controllers and Music services
conexion spotify

No puedo conectar Spotify a la app SONOS 

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TilionContributor I
asked in Controllers and Music services
deezer, amazon music disappeared

Since this morning and an update, all outside services disapeared. I can’t add Deezer it’s not proposed anymore. The services list is empty.please helpthanksCarole

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pl_svnContributor II
asked in Controllers and Music services
Sonos updates take forever!

hieach and every time there’s a system (HW) update it takes forever to installI tracked the issue down to… some Sonos speakers registered in my account are in a different house (my country house) and the updater keeps searching for *all* of my speakersI believe this behaviour started with OS2 This can only be fixed by Sonos, right? :-/

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Jaynie2402Contributor I
asked in Controllers and Music services
losing my hair!!

For the love of God please can someone help. For so many months now I’m in despair with the 6 Sonos speakers I have in this house!Everytime I try and play an album from my Amazon prime account (which was always working perfectly for 3 years) now isn’t!! It either doesn’t play the artist at all or plays 1 track or so and then plays something completely random. What is that about?!! I’m seriously tearing my hair out!! Please help someone. Thank you  

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teresa polhemusContributor I
asked in Controllers and Music services
Trueplay and iPhone 14

Is Teueplay available on the iPhone 14 ProMax?  It says it’s not supported, but I see something’s on here about trueplay working in the iPhone 14.   Couple it be iOS 17?  How long will it take Sonos to update if that’s the case. 

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Cheryl MContributor I
asked in Controllers and Music services
playing Apple Music

If I purchased Apple Music before I started using the streaming service can I play it on Sonos?

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BonitaBContributor I
asked in Controllers and Music services
my system is constantly, and i mean daily, losing connection with Amazon

My system is constantly losing connection with Amazon, despite the fact I was quite happily using it the day before 🤷

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SMurphy257Contributor I
asked in Controllers and Music services
Sonos app freezing on alarm settings

In the last two weeks, my app freezes whenever I try to adjust any alarm.I can toggle an alarm off or on, but cannot adjust the alarm, delete and alarm or create a new alarm.Would prefer not to “reboot devices” as we have many installed in hard to reach locations.Happens on multiple iOS devices, so it’s not a phone storage issue.

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Tony Lehrle-FryContributor I
asked in Controllers and Music services
Adding Tidal to Sonos

I used to use Tidal and it worked fine. I switched to another streaming service for a while but left Tidal in the Sonos list of services. Yesterday I resubscribed to Tidal and it worked fine. Today it will not stream to Sonos. I have removed Tidal from the list and tried to re-add it but get an error message "something went wrong". Having read some other answers  I have checked my Tidal login details and changed the password but cannot add Tidal to the list of services. Any suggestions please? All other streaming is working. This applies to both phone and tablet (both Android).

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maynardEnthusiast I
posted in Controllers and Music services
Service icons - Audible and Youtube Music icons missing

As in the title - the icons for these services have disappeared in the iOS app. They do appear in the Mac app. Is this just me?Also - is there still no way to remove the Sonos Radio service. I tried it and didn’t like it.  thanks

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voxovContributor I
asked in Controllers and Music services
How to configure ZoneAlarm for SONOS

Hello,My problem: SONOS cannot access my music library, unless I switch off ZoneAlarmWhat I have:3 SONOS One SONOS controller version 15.7 installed on my PC My music library on a hard disk on my PC The folder of my music library is shared for SONOS ZoneAlarm Firewall, version 15.8.200.19118Any idea on how to configure ZoneAlarm in order to solve my problem will be welcome. Thanks.  

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Droffats13Contributor I
asked in Controllers and Music services
iheart radio

I receive the following error while trying to reconnect to my iHeart account. 

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MihaiMihaltan1
MihaiMihaltan1Contributor I
posted in Controllers and Music services
Can't Trueplay on iPhone 14 Pro

I can’t use trueplay anymore. I can’t retune the speaker because I’m afraid it’ll disable for good. I’m using iPhone 14 pro and I’ve used this phone to enable Trueplay at first. 

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