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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 56,810 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8348 Topics
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Turtle YardContributor I
asked in Controllers and Music services
Radio Truman Show

WBUR donation plea plays every time I begin listening via Tune In. Recent development is unrelated to usual station fundraising. Like clockwork- same line every time. What can I do differently? 

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T
1 year ago
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AJ LeeContributor I
asked in Controllers and Music services
All the Sonos devices cannot be connected over AirPlay

It is an airplay issue.I just bought a new iPhone 14pro with iOS 16.2 yesterday. All the Sonos speakers, Play 5, Sonos one, Beam and a pair of IKEA shelf model can be found clearly in the airplay list but cannot be connected. At the same time all the Sonos devices cannot be connected in Home app. But every speaker works perfect with Sonos S2 App. I’ve called the support service twice. There has been no workable solution yet though I have done all the suggestions offered by support team.But it was strange that all the devices worked perfect with my old iPhone 12pro with same iOS 16.2.My HomePod mini also works perfectly with the new phone.Now my automatic home music system based on Sonos speakers and Apple HomeKit is dead.

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Corry P
1 year ago
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Joshua198Contributor I
asked in Controllers and Music services
Sonos system dropping to iphone since iOS 16 update

Hello all,Ever since updating to the latest stable iOS 16, I have been having a problem where my Sonos/Airplay system keeps dropping to my iPhone when all speakers are connected. I use an iOS Shortcut to automatically connect all my speakers from my iPhone. I have tried: resetting my router, resetting all speakers, removing/adding each speaker to see if one particular speaker was the culprit. I have also changed phones, and the problem persists. The speakers do not drop when some are connected and not others. This problem persists when I do not use the shortcut and manually add the speakers - system still drops.My system consists of: Sonos Arc connected to 2 Sonos Ones and a Sub, 2 IKEA Symfonisk bookshelves, 1 IKEA Symfonisk Picture Frame Speaker, 1 Sonos Roam, and 5 HomePod Minis (2 in stereo pair, another 2 in stereo pair connected via Apple TV). All connect via Airplay. The system was previously working fine.Any idea on a fix? Has anyone been experiencing anything similar? May this

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Corry P
1 year ago
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grunrTrending Lyricist I
asked in Controllers and Music services
Amazon Music HD sound drops out or playback stops entirely

When listening to amazon music hd within the Sonos s2 app ,. the song may continue playing (since I see the playback occurring in the app) but there is no sound.   This has happened a few times in past week.  Also, at times the payback just completely stops.   Now the interesting. thing is If I use the Amazon Music app and use ‘Alexa cast’ to send it to the same Sonos speakers (stereo pair of fives) it works perfectly.  

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Stanley_4
1 year ago
bockersjv
bockersjvLocal Superstar
posted in Controllers and Music services
Room keeps renaming to Dining Room

Odd issue. Having terrible problems with Trueplay in my Cabin (will feature in a future thread) so reset the Two play 5s and Sub. Added them as Cabin, but for some reason the room name keeps changing to Dining room.  Very strange. Change them to Cabin and a few days later they change back.  Diagnostic 1191341600Anyone else experienced this.

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controlav
1 year ago
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debs02Contributor I
posted in Controllers and Music services
Sonos sharing & forgotten sonos password

I have spotify and sonos and my brother is staying in my house whilst I am away.  I believe he can use his spotify connect to connect to my sonos, but for him to do that will he have to download sonos app and have that so he can control the individual speakers and sounder?  The main problem is I have forgotten my sonos password - and I have it on my phone and mac.  So if i uninstall sonos on both and reinstall (to get a new password), will I loose all my speaker settings and the whole set up? Thank you

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J
1 year ago
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Bal55Contributor I
posted in Controllers and Music services
trueplay finding external sound

I am trying to set up Trueplay and it is saying it cannot perform the test because of other sound interference but there is no other sound in the room. I have turned everything off!  Any ideas please?

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Stanley_4
1 year ago
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luckedoutContributor I
asked in Controllers and Music services
amazon playlists cut to 500

when i play an amazon unlimited playlist on sonos, Sonos only loads 500 songs even though the playlists may be 600 or more.

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L
1 year ago
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skyakContributor I
posted in Controllers and Music services
S1 Will Not Update

Hi, my S1 app will not update. I get error code 1101. I was on the phone with Sonos for 3 hours but they were not able to resolve and said they would be sending me an email to schedule a call back from level 2 support but I still have not received it. Reaching out to the community for help. App version 11.6.2Thank you.

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Airgetlam
1 year ago
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nashieAvid Contributor I
asked in Controllers and Music services
MacOS won't let me update Sonos controller

Hi,I’ve got an M1 iMac and M1 Macbook Pro running Ventura and neither one will let me update the Sonos controller. The controller prompts me to update it, it downloads, starts installing and then fails.  Anyone having this problem?

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Airgetlam
1 year ago
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QwePoiContributor I
asked in Controllers and Music services
Can only select closest Sonos to Phone when playing music.

Hi All,I use the Sonos app to play music. But I have a frustrating issue I am hoping you can help with.If I am in the kitchen, and select some music to play, it will play on the kitchen speaker. From here I can choose to play in the living room also (which is next to kitchen).If I walk into the living room. And choose to extend the music playing into the living room, it doesn’t show me the option for the kitchen, and therefore I lose the ability to joint control the two rooms.Does anyone else experience this?

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controlav
2 years ago
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EnokContributor I
asked in Controllers and Music services
Pocketcasts not working again

Same behaviour as observed before.”Unable to browse music”

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Corry P
2 years ago
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Michael-RContributor II
posted in Controllers and Music services
Sonos Controller for AmigaOS & MorphOS

Do you happen to remember Amiga computers? I grew up with one and that way got introduced into the world of multimedia, even before that word existed.There actually still is a small but vital community around that system und there are even modern variants of the original AmigaOS 3, called AmigaOS 4 and MorphOS, both running on PPC hardware.Out of passion for AmigaOS and its successors, I wrote a Sonos Controller for these OSes. It even works with AmigaOS 3.x running on 68k processors, but a fast one is highly recommended (040, 060 or with a vampire accelerator).The feature set is not 100% complete (yet), but the most vital functions are all there.Best of all: it’s totally free. Donations are welcome but absolutely voluntary.Download links can be found here: https://mrupp.ch/Enjoy!Michael

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M
2 years ago
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jottiContributor I
asked in Controllers and Music services
Delay when pausing/unpausing content

Hey guys, first post here, I bought my first Sonos product last week (Sonos Beam G2) and I’m loving it since then. But I’m having a little issue when I’m watching content on the streaming apps (D+, Netflix) of my tv (LG C2). The thing is, when I put Digital Sound Out to “Passthrough” I get a 2-3 seconds delay when pausing and unpausing movies/series, on DV, HDR and regular 4K content. When I unpause, the video starts and the sound takes a few seconds, and when unpausing the same, the video stops but sounds keeps playing. When I try, for example, Youtube videos, it doesnt happen, it pauses and unpauses fluidly without delay. The “solution” I found to avoid the delay is to put Digital Sound Out to “Automatic” but it loses a lot of sound quality.  If someone can help me why this happens on streaming platforms and why on Passthrough setting, or help me fix it, would be so thankful Sorry if my English is not perfect, not my main language, thank you in advance!

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J
2 years ago
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dbuttrickContributor II
asked in Controllers and Music services
Simplify my morning process with two dynamic playlists

Every morning I do this to get music going:I add a playlist from my music server to the queue on my Move. Then I add the ‘My Supermix’ playlist from youtube to the same queue.I shuffle the contents, and press play.Is there an easier way to do this? Both playlists are dynamic.Can I create a Sonos playlist that contains a reference to the playlist on my music server, and a reference to the Youtube ‘My Supermix’, so that all I have to do is open that playlist, shuffle it and press play?Thanks!PS - I realize this is an insanely first world problem to be having. In my defense, it’s taken me quite some time to get my environment working this well.David

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melvimbe
2 years ago
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ctfeherContributor I
asked in Controllers and Music services
Itunes access

I don't use Apple Music, but I have a lot of songs purchased through iTunes. Can Sonos 2 access my iTunes purchases directly, or am I required to stream from my phone?

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Jamie A
2 years ago
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User134642Contributor I
asked in Controllers and Music services
Unable to browse music (spotify and Amazon)

So I'm now fully on S2.But my music service playlists are not showing tracks.So if I search for a Queen playlist for instance, I get a playlist come up with a "synopsis". But S1 had an actual track list....Tried Spotify and Amazon music services.... S1 stuff still shows track list. But not S2.S1 at my Bar S2 at homeS1 you used to double click a playlist or Album and get a track list, thats missing now

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Jamie A
2 years ago
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IanForContributor I
asked in Controllers and Music services
Albums with the same name are getting merged

I have 2 albums by different artist (Cult and Beatles) called Love which keeping getting merged when I view via the Sonos App but are ok when I view via  Music on my Mac

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I
2 years ago
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twander1Contributor I
posted in Controllers and Music services
Pandora Stations no longer appear on Sonos2 app for iPhone

On my iphone app for Sonos2, I no longer see options for Pandora stations, only see Amazon, Sonos Radio and SiriusXM.  On the Sonos2 desktop version, all my Pandora stations show up. This problem is just in last few days. On the search tab, I could put in artist name and then scroll to stations and would get options for Pandora but that has now disappeared. HELP!

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Corry P
2 years ago
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Warren RichardsonContributor I
asked in Controllers and Music services
Wi Fi change with new router

recently had to get a new router and now can’t change the router setting on my Play 1. Can’t find the ‘settings’ column on my Sonos 1 Controller app.

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W
2 years ago
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BDixContributor I
asked in Controllers and Music services
Multiple Rooms - Apple Music

I’ve always been under the impression (and it has worked in practice) that I could listen to different music in different rooms using the same Apple Musicsubscription as long as I was on the same network (of course, if someone was at home listening on sonos and I tried to play from that subscription in the car or at work, one of us would get booted).I am now getting the “looks like you’re listening on another device” message when I try to listen to different music in different rooms using Apple Music for the first time in my decade + of sonos ownership.Did something change?

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Airgetlam
2 years ago
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dbuttrickContributor II
asked in Controllers and Music services
last.fm has a few youtube playlists that I'd like to play through sonos.

 I’d like to play these through sonos - I am using the sonos last.fm integration.Should I raise a feature request with last.fm? Or is this something that Sonos needs to add somewhere?Thank you.

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Airgetlam
2 years ago
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BbbbjohnContributor I
asked in Controllers and Music services
how to delete a system I used at airbnb

Hello,I stayed at an Airbnb a few months ago that had a sonos system available for guests to use. I had no trouble using that system while there. However, since I have been home, I’ve not been able to seamlessly use my own system. I now always get “can’t find your sonos” message when I open my sonos app, and the app always prompts me to find my find my system and then asks me to choose which system I want to update—this Airbnb system or my actual owned system. Can I somehow permanently delete the Airbnb system so that my app is no longer confused?? thanks!

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B
2 years ago
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PmwalkerContributor I
asked in Controllers and Music services
Apple Music library not showing in Sonos

Hi,for some reason I am now unable to see my Apple Music libraries including playlists in Sonos. Has there been any changes that has stopped this? thanks 

315919
G
2 years ago
vw54
vw54Contributor I
asked in Controllers and Music services
Using Fritzbox NAS

My Sonos system is working well over my wifi network provided by a Fritz!box 7530 router. I want to use the router as a NAS music server using a USB stick. I’ve followed all the instructions provided by Fritzbox however when I try to add the Shared Music Folder in Sonos I get the message: “The computer fritz.box refused to let Sonos connect”. Using the exact same access path, username and password I can access the library folder directly from my phone via Chrome. Is there a setting somewhere that I’m missing?

115511
vw54
2 years ago
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