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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,136 Topics
  • 51,348 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7136 Topics
M
M2_Contributor I
asked in Controllers and Music services
iPad S1 v11.2.3 will not find system.

Since updating my iPad to the latest v11.2.3 of the S1 app, the app no longer finds my Sonos system - Sonos bridge and gen 1 play 5s My iPhone running v11.2.2 of the app works fine, so the Sonos system is working fine. Initially the app did not find the system soI uninstalled and reinstalled the app. With the latest app freshly installed on the iPad .. it does not find the existing system … nor, when signing in can I “create a new system” when trying to “pair” it with either the bridge or a speaker directly. The app does not let me progress beyond either of those steps.  I have rebooted the bridge also. Any ideas as to how I can get this iPad S1 app working again would be appreciated.

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Paul A
3 years ago
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oldrunnerContributor I
asked in Controllers and Music services
Why is Amazon HD music saying "requested operation failed" on Sonos?

This morning Sonos stopped playing Amazon HD.  Amazon HD is working on my computer and on my phone so it’s seems not to be an Amazon problem. Is there a way to fix this?

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Simon B
3 years ago
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ArtMindsContributor I
asked in Controllers and Music services
Amazon Prime Premium music will not play as of morning of 11/25/2020.

I have re-authorized Amazon Prime music on the Sonos app on my iPhone X multiple times this morning, and when attempting to play any station or playlist the following message pops-up on my iPhone screen for about 2 seconds and then disappears:“Requested operation failed. Please try again.” I cannot get anything to play from Amazon Prime Music through the Sonos app this morning. I have used this for 2+ years with Amazon Prime Music without any problems.  I can access Amazon Prime Music directly through the Amazon Prime Music app on my phone, but through Sonos nothing will play. 

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Simon B
3 years ago
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Gonzalo_Garcia19Contributor I
asked in Controllers and Music services
Sonos Radio

Hi. My Sonos radio account needed to reauthorize but it doesnt let me do the process. All it say is “Error” There was a problem authorizing your account. Internet and connection is working fine. I logged out to try and login again but problem persists.  thanks

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Annazel S
3 years ago
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testastrettaContributor I
posted in Controllers and Music services
Missing tracks from Apple Music

See Diagnostic 438829679. One track is missing from an album that is visible on Apple Music. Re-scanning library does not address the issues.

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Rowena B.
3 years ago
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hoya55Contributor I
asked in Controllers and Music services
Amazon Music Issue - No music will play - "Requested operation failed. Please try again."

I tried opening up Sonos to play music from my Amazon Music Unlimited account today, but nothing will play.  I can see most of the music, including Amazon playlists, my artists, etc, but it won’t show my playlists or play any music, giving the “Requested operation failed.  Please try again.”  The music is playing on my phone through the Amazon Music app and I can play music via other sources, such as Pandora, through the Sonos app with no issues.  I have submitted a diagnostic report - 2135087960

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T
3 years ago
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PachucaSunriseContributor I
asked in Controllers and Music services
Spotify / Sonos - account locked out user

Had a Sonos One for a couple of years now, no issue. Partner registered the Sonos and used a mix of the Sonos App and the Spotify App to play through the speaker, while I just played direct through the Spotify app. Since the changes to the Sonos account registration thing my partner managed to reconnect to Sonos but now I can only ‘see’ the Sonos from Spotify when my partner’s phone is in the house (???), and if I turn on the speaker when he isn’t home his music or podcasts start playing through it! Even if he’s not actively listening to anything!!! The only suggestions to fix seem to be that a) my partner can add my Spotify account to his Sonos app - involving me logging in with my account details on his app, or alternately him logging in on my phone to the sonos app. I don’t seem to be able to log into the sonos app at all if I connect to our speaker because I’m not the ‘registered user’ Surely sonos don’t support password sharing? Is that really the only way?Literally all I want to

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Annazel S
3 years ago
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wfortunyContributor I
posted in Controllers and Music services
Unable to play from Amazon Music

Unable to play any music from Amazon. Disconnected and reconnected amazon account, but keep getting "requested operation failed, please try again" Diagnostic submitted, 865678127

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W
3 years ago
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TheRamblinManRenowned Enthusiast I
asked in Controllers and Music services
Why does my entire system show as WM:0?

Hello.  Thanks in large part to the support from these forums my system has been working just fine since I installed it and worked out the kinks.  That’s about 1.7 years.  Today one of my sub-woofers just randomly started dropping out.   I’ve long ago assigned IP addresses to everything in the network so it’s not that.  I decided to look at the “about my system.”In my set-up, I have around 19 speakers with many (not all) of the devices connected by ethernet.  Some speakers are paired as part of a left/right stereo speaker and some are paired with a sub-woofer. Every speaker in my system shows as WM:0.  I don’t have any WM:1 or WM:2.   I don’t understand that?  If one of the speakers is not connected by ethernet, should that be WM:1?  Or do I misunderstand how that works?In my case, the Kitchen Amp may be connected by ethernet but the sub-woofer is not, so I’m not sure if that’s WM1, 2 or 3.  I’ve attached my Network Matrix just in case anyone needs to see that. I’d like to make sure th

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Rowena B.
3 years ago
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Beta119Contributor I
asked in Controllers and Music services
Requested Operation Failed. Please try again.

I have had intermittent problems with my Sonos system in the 4+ years I’ve had speakers, but a re-boot has always seemed to solve the issue.  However, when I tried to listen to Amazon Music today it simply won’t work, no matter what I’ve tried.  Re-booted, tried removing Amazon Music then adding again.  Other services (Pandora) seem to be working fine.  Please help!

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3 years ago
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Hanna HopsContributor I
asked in Controllers and Music services
My Sonos keeps Skipping songs on Spotify and Deezer

Hi, I don´t know what to do my sonos keeps skipping songs when I use Spotify or Deezer. What can I do? Here is my confirmation number of the system diagnostic: 1388308240.Can you please help me! I’m a little stressed with this issue.Thank you!

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Annazel S
3 years ago
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P_DevilContributor I
posted in Controllers and Music services
YouTube Music showing as unavailable.

I've been having an issue with YouTube Music (YTM) for a while now. Ever since about 5-6 weeks ago, I've been unable to access YTM directly through the Sonos app or tell my Golgle Assistant devices (phone, tablet, Nest Home Hub Max, Sonos One) to play YTM on my Sonos speakers. It works fine on my Assidtsmt devices, even my JBL speakers. Just not Sonos. I've tried using the Somos app on my Android devices, iPhone, and PC program. It's always showing as unavailable. My Sonos speakers and app are fully updated, YTM has been removed from Sonos and added multiple times, I tried resetting my entire Sonos setup... Other people aren't having issues. What is going on with YTM and my Sonos speakers? I tried giving it some time thinking it was a glitch that would eventually be fixed. I know there's things going on but it's been more than a month.   I've contacted both Sonos and Google support but haven't heard back, that was a couple of weeks ago.

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Simon B
3 years ago
V
VildeContributor I
posted in Controllers and Music services
Sonos radio does not work

Hi, i am unable to use the sonos radio. I Get the following error Please help..

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Annazel S
3 years ago
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clkmailcomContributor I
posted in Controllers and Music services
Amazon Music Unlimited now HD now many not all encoded incorrectly??

Two One(Gen 1)’s wired ethernet in bedroom.  Amazon Music Unlimited.  My Music custom playlists of Amazon songs built/played over past few years using iPhone 7/8/11 with their latest iOS and Sonos (S1) worked great. Yesterday, upgraded to Amazon Music HD.  Now most custom playlist songs get “The Song …. is unable to play - not encoded correctly, odd songs do, e.g. : yes . Keith Urban / Greatest Hits / Stupid Boy not. Tim McGraw / Damn Country Music / Humble and Kind True for most songs on several custom playlists I tried.  On all Amazon Playlists I saved straight (no custom) to My Sonos every song worked! Fixes tried : in Amazon Music app settings set quality to “standard”. in S1 app re-authorized Amazon service. installed S2 app. reauthorize Amazon service. searched community. I’m really stuck, didn’t want to call just yet and am hoping for a fix.  

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controlav
3 years ago
Stuart_W
Stuart_WWorld-Class Superstar
posted in Controllers and Music services
New Album not showing in all searches

I ripped a new album, updated all the metadata by hand (as EAC didn’t find it. Now oddly I can’t find it when I search under Album in My Music nor if I scroll through albums. But if I search for artists I do find it. The album title seems to be correct and the songs are all there and they play but it doesn’t turn uo under search. Any thought please?

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Stuart_W
3 years ago
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SnigeContributor I
posted in Controllers and Music services
Radio Region

Hi,I am new to Sonos I have used Tune In Pro on my phone for years, great app. However, I cannot seem to get regional variations on radio stations on the Sonos.I live in Cornwall, Greatest Hits radio on Sonos is for Teeside, no good for local traffic etc. Can I change it??Snige

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bockersjv
3 years ago
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badge125Contributor I
asked in Controllers and Music services
Sonos issues after big sur update.

Once my computer goes to sleep the sonos app no loner works. the app says unable to locate music folder.

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Airgetlam
3 years ago
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JlewContributor I
posted in Controllers and Music services
Troubleshooting while listening to music system turns on and off

One room constantly turns on and off 10 seconds at a time about every three minutes While listening to music it has four connection to Wi-Fi it’s plugged in and working fine other than

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Rowena B.
3 years ago
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Marc LatasterContributor I
asked in Controllers and Music services
Unable to play SONOS radio station in Android app or Windows 10

Hi, I have a recurring (sometimes it happens, sometimes not) when trying to play my SONOS radio station in the android app or windows 10 app. I get the error message “unable to play the Radio station" while at the same time all other applications using internet work and I am still able to stream Spotify Music to my Sonos system. Rebooting router, phone or laptop does not resolve the issue.As it happens simultaneously at my phone and laptop while other streaming services still work, I'm quite sure the problem is on SONOS-side. Also, when I start the same radio station from Tune-In music service in the SONOS-app, it works! So the problem seems the be with the SONOS Radio Stations only….Somebody has any idea/ suggestions how to fix it?PS: I sent diagnostic report 499739099 to SONOS. Thanks,Marc

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Annazel S
3 years ago
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jgifa1Contributor I
posted in Controllers and Music services
ANNOYING TUNE IN ADVERTS APPEARING RANDOMLY THROUGH OUT STATIONS

THIS HAS JUST STARTED AND IS A PAIN IN THE NECK. DO I HAVE TO USE TUNE IN OR CAN I GET OTHER STREAMING SERVICES THROUGH SONOS  - IT SEEMS ALL MY STATIONS SO THROUGH TUNE IN  AND I GET ADVERTS  INTERRUPTING MUSIC/ TALK SHOWS AT ANY TIME. IT IS REALLY ANNOYING.

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106rallye
3 years ago
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durden99Contributor I
posted in Controllers and Music services
Recently Added playlist

I can only play items in the “recently added” playlist one at a time. Is there a way to play the whole playlist. 

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Rowena B.
3 years ago
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dmn1981Contributor I
asked in Controllers and Music services
Cant play DLNA / Network folder Library - Error 701

Hi AllFirst post here, and I thought I would try here before o contact Sonos Support directly.I've been using a Sonos System for 6 years without issue, but today I've tried to play some music from my NAS via DLNA, and I'm getting error 701, can't add to queue. Research tells me it's a comms issue, so I've rebooted my Router and one speaker to try and resolve, but to no avail.DLNA Media Server is enabled my NAS, media server and upnp is enabled on the Sonos App. I can search my music via the App, and I know its correctly searching, as I change the content directory on my DLNA Media Server on my NAS to a single folder, and I can find and search that folder in the App, so I know its working between my App and my NAS.My system details are below.Does anyone has any suggestions?I've even tried adding a Media Library via a Folder Share, but when I set the network path and user name and password, it tells me the first folder in the path there is no share??I've never had this is issue before st

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Rowena B.
3 years ago
D
DesiluContributor I
posted in Controllers and Music services
YouTube music sucks on Sonos. All playlists albums and artist not in alphabetical order and no option.

When is this going to be fixed. The lease Youtube music can do is allow alphabetical sorting on the pc version, the sonos version and not just the app version. This is ridiculous. If they do not fix this issue, and fast, I will be cancelling my google play/youtube music subscription. I am VERY DISAPPOINTED!

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T
3 years ago
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Kevin_106Contributor I
posted in Controllers and Music services
Playlist import

So I have moved everything off of GPM and onto a NAS. I am now trying to figure out how to import the playlists. I've tried Soundiiz but the file types for exporting playlists doesn't match the file types Sonos supports. Any other options out there? Thanks

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K
3 years ago
S
SonosJoJoBaContributor I
posted in Controllers and Music services
playing downloaded music

I have Music downloaded on my iPhone 11. I don’t want to play it through Apple Music, as it is music I already purchased and I don’t want to pay for Apple Music. However there was no option on the browse tab on Sonos to do so. My friend has a Sonos system andSays he does not have a problem playing music downloaded on his iPhone X on his Sonos system. However, when he can next to mine, he cannot do so. Any

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bockersjv
3 years ago
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