Controllers and Music services

For the past day, scrobbling on Sonos has been broken. No scrobbles have gone through & reconnecting has not helped. Is the service down?

Hey guys, I am looking to buy a sonos arc with sonos SL one and sub on black Friday sales. I have a question about sonos arc since it does not come with a remote. Apologies in advance if this has been answered as I just joined this community. So I am a bit of old school and find it inconvenient to use my phone (sonos app) to control music volume.so the question is if sonos Arc and Tv are connected via HDMI-ARC and i turn off the Tv, would the TV remote still work on sonos arc to control the volume while playing music via youtube music or spotify?Thanks in advance.

Hi,Since 15.6 iOS app release, this is not possible ti use the hardware volume buttons to control the volume of the music.Just a post to tell that I’m very disappointed about this situation.Since July, the 25th, how is it possible not to have a solution to this issue ?It’s a pain in the ass to change the volume with the slider. I'm almost at the point of not using my Sonos anymore… Hurry up ! Find a solution !

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? Thanks

HI All, I have been a sonos user for many years (like 7 years)  and have multiple Sonos devices thru out my home. I subscribe to both Pandora and Spotify, when I am controlling my Sonos thru my cell phone app I am able to repeat tracks, when I use my Ipad ( my designated device) for my Sonos system the Repeat / replay Icon on the Ipad is “grey” so it does not do anything. If someone can help me with this it would be most useful. Thank you Sean

I’m looking for some help.  I updated my Sonos system in April and lost the browse feature on the radio player app.  I contacted tech support then and got to the engineering department.  They assurred me that they would look into it and get back to me.  They still have not gotten back to me.So I contacted them again at the beginning of November and once again got to the engineering department and they assurred me they would get back to me.  And, once again no response.  I tried calling and leaving a message with them to return my call based on my case number.  Its been over a week again and still no call back.  HELP…I can not browse in my Sonos APP and therefore can not get any programming.  Any assistance would be greatly appricated.  

For a few versions, I have observed interruptions and slowness when refreshing the SONOS app. MMoreover, using the radio is just as painful (regular cutting of some radio stations with bonus advertising (Tune-in)!I previously used Deezer music streaming platform but I had to use another streaming platform because I had continuously sound cuts with Deezer on my 7 speakers... very very uncomfortable! After hearing many times that it was probably my Wi-Fi I specify that I am on ORBI Wi-Fi 6 with crazy speed, and I have SONOS Wi-Fi switch !So I find that the SONOS application is no longer of quality and is malfunctioning... yet I still love listening to SONOS sound!Dear SONOS developers can you take these findings into account? thank you

Hi,I am considering purchasing the Ultimate Immersive Set with Arc home theater system (Arc, Sub, 2x Era 300). Can I also use these speakers to play music from streaming or other sources without changing any connection to the Samsung TV?Thank you!Aaron

This has been happening for months. I’ve spoken to somebody from Sonos in the Philippines, and it was not satisfactory at all.my problem is that sometimes I am able to connect to my Sonos with my Sonos S2, and other times it will not connect. it is extremely intermittent. And I refused to unplug the router, the speakers, etc. again, and again. Need help on correcting this problem.

I can not play from My Android Phone anymore- why ...?

My Sonos speakers are working fine with TV, but not with my Sonos app

Bonjourimpossible d écouter un podcast sur sonos Roma s’ilPouvez vous me dire comment faire à partir de l,application Sonos merci d avance Google Translate:Good morningimpossible to listen to a podcast on sonos Roma if itCan you tell me how to do it from the Sonos application?thanks in advance

I’m currently having terrible trouble playing music stored on my NAS drive through my Sonos system. If I  go through the ‘Music Library’ via the app I get the screen no selections are available (see screen shot). However if I go through the NAS option on the Browse menu it lets me go right through to the songs on the albums that are stored on the NAS drive but then won’t allow me to play the song, I get the ‘An error occurred while adding tracks to the Queue (701)’ issue. What then makes it even stranger is that if I find that track in my Apple Music Library that is looking at the same NAS drive then it plays the track without an issue and allow me to airplay the track to my system without any problems i.e. skipping, jumping, missing tracks.I think I’ve tried all the resolutions posted on various posts on this site but still no joy so if anyone has any bright ideas I’d really appreciate it.

I have the items detailed in the title and while it works great with all my Sonos products, the Ikea app does not see my Era 100's. My Sonos app has no trouble with them. Is this a known issue? I've tried reinstalling the Ikea App and joining it to the hardware but it always fails to see the Era's only.

Had this problem quite a few times. When I'm doing an artist search nothing comes up, Sonos says try a different search. Well issue was in the search bar, click on the drop down left of search field, it probably says (mine shows: Amazon music- My music ) which if I change it to Amazon Music fixes the issue.

I was unable to find any mention of this in the forums, but my latest Sonos Mac controller (15.10) always shows ‘The queue is empty’ when playing music from my Music Library. The version on my iPad correctly lists all of the song titles in the queue. Not a major deal (I guess), but it prevents me from being able to clear the actual queue from the Mac controller. Is anybody else having this problem?

Hello,I’ve seen some complaints about this but I wasn’t sure who’s end it was on. It seems that Plex sees Sonos as requiring a very high bitrate and won’t play, even locally. Plex plays fine if you try another way to play it so why even have a Plex integration in Sonos?You can work around this by not setting an upload speed in Plex but that can have other consequences as music isn’t really the main concern of maxing out your upload speed. Will is already plans for this to be fixed? Is this on Plex or Sonos to resolve? 

Bonjour,Depuis ce midi je rencontre un problème:   - Je ne peux plus me connecter à mes produits SONOS (ONE SL et MOVE) depuis l’application SPOTIFY.   - Depuis l’application SONOS, SPOTIFY fonctionne sur les enceintes, mais pas l’inverse   - Dans l’application SPOTIFY (aussi bien PC qu’ANDROID) les produits SONOS apparaissent grisés et  il est marqué “lecture impossible pour l’instant” J’ai vidé le cache spotify, j’ai réinitialiser les enceintes sonos, j’ai débranché puis rebranché la BOX internet… Rien n’y fait, je peux plus me connecter à mes enceintes SONOS depuis SPOTIFY… Quelqu’un rencontre-t-il le même problème?Quelle solution pour remédier à ce problème? D’avance merci. Charles.

I searched this but all topics are years old and closed.  My system is S1 with a mix of components.  Frequently (usually!) when I open the S1 app on my phone, it comes up with Wifi isn’t connected, and sho’nuff the wifi icon is off.  If I go to settings, it hasn’t turned wifi off, just disconected from the network.  Usually giving it 30 seconds and the phone reconnects, and maybe things are fine.  This only happens with the Sonos app, not email, firefox or other network-using apps.  Why and what’s the solution?TIADon     Central VA

how to connect apple music to sonos

Hello, I’m attempting to remove Era 100 from my sonos account, however, there doens’t seem to be an option to remove the item(s).  I’ve attempted to “clear” my account but that hasn’t helped either.  Anyone have a solution? 

Hi,Situation at this point in time: L+R pair of Sonos Play-1’s, listening to Apple Music Sunday Morning playlist at volume level 1 (one), and it is TOO LOUD! I’ve played with the volume limit feature to control the slider to no result. Setting the limit to 10% gives me no audio at levels 1-9 and too loud at 10.  I’d like to control the level to all the way from whisper levels to as normal talking level. Currently the lower levels resolution is just not existing. Please Sonos, allow us to control the lower volumes better!Can this be a feature request please!?Regards,Erik Tamminga

Hi.My system software is still 15.1 and doesn"t update to 15.3. I have auto updates turned on and have checked manually. I have restarted my mobile (samsung s21+) with up to date software and switched off and on my router, but still no update available. Any other way to force the update?

Hello,I am trying to retune my system of Arc + 2x One SLs + Sub, after rearranging my room. But every time I run Trueplay, after the first test tone run, I get the “Speaker Problem” error message asking me to check WiFi network. All speakers are working fine and connected to the WiFi. I have rebooted them. Rebooted the router. Even updated the networking settings in the Sonos App. They are updated to the latest firmware. Using an iPhone 14 Pro Max to run the diagnostic. When I ran Trueplay the first time, I had no issues. Any ideas? 

I just got Apple Music and the « for you » channel is not working. It says to configure it in Apple Music which I have done, but this channel just not work which makes Apple Music mostly useless!I am properly connected to my Apple Music account on Sonos.