Hi, for some reason can’t see Spotify service from the Sonos mobile app.
Answer
sonos mobile app doesn't show spotify
Best answer by Airgetlam
Not that I’m aware of. While I don’t understand why, I’m told sometimes it takes up to 24 hours to propagate, if you’ve made a change there.
You may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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Is your country set properly on your account at www.sonos.com? Does Spotify serve your country via Sonos?
Not that I’m aware of. While I don’t understand why, I’m told sometimes it takes up to 24 hours to propagate, if you’ve made a change there.
You may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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