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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,132 Topics
  • 55,630 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8132 Topics
minimalist
minimalistAvid Contributor III
asked in Controllers and Music services
"Access to the shared folder (path) is denied - check the username and/or

I recently upgraded to a new M2 MacBook Air and Sonos is no longer able to access my music in my library.  Under Settings I ensured Sonos had access to all Media and Apple Music, I gave Sonos full disc access under “Files and Folders”, and I turned on File Sharing and Media Sharing under General>Sharing.  I also deleted the previous link to my music library in the Sonos app.When I go to Sonos>Settings>Music Library and try to add my music library location I am asked to put in my computer username and password and then when I try to add the folder Im given the following:“Access to the shared folder (music folder path) is denied - check the username and/or password.”This seems to be a common problem but none of the solutions Ive found in previous posts work for me.  

12803
Corry P
10 months ago
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PerACollaborator I
asked in Controllers and Music services
Symfonisk remote/volume control gen 2, scenes not working

I have s2 system with both Sonos and Symfonisk speakers. I have the IKEA Trådfri gateway and the Ikea Symfonisk volume remote control gen 2. The remote control works great for playing, volume etc but I can no longer get scenes to work. Before it worked as advertised i.e. creating a scene in the IKEA app for a Sonos/Symfonisk speaker and when hitting “add music” I could choose whatever is in my “my Sonos” section of my Sonos app, but now I get the error message that “my Sonos is empty” which is not the case. Old scenes I created before this bug arose still works despite getting a red error in the ikea app. Does anyone have this issue or know how to solve it? I am on iOS 17.2.1 and Sonos and IKEA are updated to latest versions.

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Corry P
10 months ago
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acyl2000Contributor I
asked in Controllers and Music services
myTuner Radio station not working on sonos apps

MyTuner radio stop running on sonos s2 apps

8566
A
10 months ago
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swittersAvid Contributor I
asked in Controllers and Music services
Unable to connect to Sonos on iPad (but iPhone works fine)

I just bought a new iPad and set it up. When I open the Sonos app, it says “Unable to connect to Sonos. Let’s fix it.” However, Sonos is working just fine on my iPhone. When I open the app, I can see all of my devices and control them as expected. When I tap the “Let’s fix it” bubble and start to go through the steps, it wants me to unplug all of the devices and plug them back in. I’m wary of doing this because I don’t want to make any changes that would interfere with the system working on the Sonos app on my iPhone, which is how I primarily use it.When I tap “Join nearby system”, it says “We can’t find a Sonos system on <name of my network>. Make sure your Sonos system is powered on and connected to the network.” It is. I went to the Sonos app on my iPhone and tapped “System”, then “Network > Manage Networks”. Under “Networks”, the name of my network is indeed listed there. Why isn’t it working on my iPad when it works on my iPhone? I’ve already tried deleting and reinstalli

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johnnymumu
10 months ago
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mhomdenContributor I
asked in Controllers and Music services
Cannot See Apple Music's Favourite Songs

Apple recently released the option to ‘Favourite’ a song, whilst I can see Favourite Songs in Apple’s Playlists in the SONOS app, when I open it, I just get the notification that ‘No selections are available’

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B
10 months ago
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DeporContributor I
asked in Controllers and Music services
I cannot add tracks, songs to Queue - from Airplay - from Iphone Music

I can play music from my IPhone (purchased music via Airplay and also radio and Amazon however the Sonos App will NOT saved it to the Queue playlist.Keeps coming with an ERROR  unable to add to queue. I don’t even get any options.Normally you can click on the tab right hand side for options;Add Song to my SonosAdd to Sonos Playlist play now play nextetcI have reset the App several times and my IOS is up to date. So not sure why!!Does any one have a solution please.Thank you         

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J
10 months ago
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DuardAvid Contributor I
asked in Controllers and Music services
sound cutting out

Connect Amp OS2. Sound cuts out. Hard reset ( unplug/ replug) corrects it for about 24 hours and then starts dropping sound again. It is not an issue with wire connections since it happens using Alexa also. Could the amp be bad?

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Ken_Griffiths
10 months ago
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AnneKContributor I
asked in Controllers and Music services
Sonos setup goes back to start after successful Connection

I have two sonos systems. One S2 and one S1. The S2 has some boxes and the S1 only has an old Sonos connect which is connected to a turntable and an old play 3. This worked fine, but during the holidays the Connect disconnected from the S1 System and I can’t reconnect it.Here are the steps I am taking:Reset the S1 app Go to the start screen where I can decided between new system or connect to an existing one. I choose new system.(Connect to existing system only finds the S2) Unpower the Connect Plug it in again and old Mute until the LED flashes green check that the ethernet port at the back is blinking green Log in in the app and say that I want to connect a boost(I also tried it with product but it is just more steps and I end up with the same problem) I press the two buttons on the Connect The S1 App finds the Connect I say I want to connect with the Connect Wait about 5 seconds S1 App says DONE, Connected to your Sonos system … I press done, but get thrown back to the start screen(

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Ken_Griffiths
10 months ago
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billyyulContributor I
asked in Controllers and Music services
Sonos App not authorizing Sirius XM

Hi All, Thank you in advance. I am trying to get Sonos app to authorize Sirius XM account.  when I go through the process to add a service on the Sonos app,  it opens the Sirius website and asks me to log into the Canadian site, which I do with not issues.  I get into the Sirius account, then nothing.  it asks me to log into the Sirius App, which I do without any issues,  It does not go back to Sonos app saying that Sirius is authorized. Can someone please advise on what I am doing wrong?  Thanks so much 

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B
10 months ago
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Mrlard71Contributor I
asked in Controllers and Music services
sonos losing connection on during the day

Good evening, I have been reading many many threads, but I now need to try and get help, as nothing seems to work.i have a sky router and from that I have an amplifi router which creates its own WiFi network, as I need to get coverage which sky can’t in the house.since i have set this up in December my 2 play ones, 3 x play 3’s and Beam all lose connection throughout the day.i have the beam hardwired into the amplifi routerBefore connecting to sonosnet I tried  all of the speakers on  WiFi and gave each Sonos a static up address. that didn’t help so set up sonosnetbut everyday at some point during the day the app doesn’t recognise the system and I have reboot the amplifi router, and power on and then off all the speakers.all the settings on the amplifi are switched to non auto so there is no clash with 2.4 or 5GHz Sonosnet is set to channel 11 and router is set to 6 all speaks show WM:0, even the dash board on the amplifi app shows all speakers as being wired.i just don’t get why at ce

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controlav
10 months ago
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WtnsavContributor I
asked in Controllers and Music services
unable to play Spotify playlist - add songs to queue

I am unable to play my Spotify playlist. Prompt is  unable to add songs to the Que. I can play Pandora and other streaming services. Any suggestions? 

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Jamie A
10 months ago
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Lord_vaudouContributor I
asked in Controllers and Music services
Radio sans publicité

Bonjour,depuis quelques temps, la radio que j’écoute (sans pub, FIP) avait de la publicité au démarrage sur les enceintes par TuneIn.C’est très désagréable de se faire réveiller par de la pub alors que l’on fait en sorte de ne pas en avoir.J’ai donc opté pour d’autres  applis prévues avec Sonos. J’ai donc pris Radio.net mais quelques temps après cela l’a aussi fait. J’ai dernièrement essayé par myTunerRadio, et là aussi. Et je pensais avoir trouvé en mettant FIp dans mes favoris radio de l’appli sonosradio hé bien non, ce matin des pubs.Bref, que faut-il pour ne pas avoir de pubs au démarrage de Sonos si l’on veut écouter la radio? Google Translate:Good morning,For some time now, the radio I listen to (ad-free, FIP) had advertising when it started on the speakers via TuneIn.It's very unpleasant to be woken up by advertising when you make sure not to have any.So I opted for other apps provided with Sonos. So I took Radio.net but some time later it did too. I recently tried myTunerRadio,

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J
10 months ago
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mplsmwContributor I
asked in Controllers and Music services
Sonos not updating my music library

My sonos system is not updating my music library properly. I do the whole "manage library" thing as I have done for years and it does not add new songs or music folders from my iTunes.

4052
bockersjv
10 months ago
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dannyjumpContributor I
asked in Controllers and Music services
Spotify App and Sonos App

Pretty simple setup, single WLAN ESSID/SSID that connects all my home devices, Mac’s, Apple-TV, iPhone, Cameras etc. and my Sonos-Roam and my two Sonos-ERA-100’s.Spotify on my Mac/iPhone can see and instantly play music to any of my Sonos devices, it’s seamless….. my Sonos app however on my Mac or iPhone has constant difficulty in ‘seeing’ both devices, it’s one or the other. Additionally, just my base MacBook when ‘looking’ for speakers with AirPlay easily finds any Sonos device and can stream music. Any thoughts or ideas please…. Yes, I have latest version of Sonos App on my iPhone/Mac.

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D
10 months ago
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GrntcrnnContributor I
asked in Controllers and Music services
Apple Music issue within Sonos App

I seem to be having some trouble with the Apple Music integration within my Sonos app. Anytime I attempt to access 'Playlists' or 'Recently Added' I receive the error message "We've run into a problem. Try Again."I have restarted the app, disconnected and re-connected Apple Music from the Sonos app, but seem to be still experiencing the issue. I have also reauthorised the connection through the Sonos app.Has anyone con across this before? Is there any fix?TIA! 

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G
10 months ago
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AbugbContributor I
posted in Controllers and Music services
while all speakers are playing together. queue a song to one of the speakers.

While playing music through all speakers with “Everywhere” check box enabled. I want to be able to queue a new song to just one speaker. Then when the current song ends, instantly the queued song plays through the desired speaker. The other speakers remain unaffected.  If the ~isolated speaker does not get commanded to play another song it rejoins the playlist playing on the rest of the speakers. 

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Airgetlam
10 months ago
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LidevaContributor I
posted in Controllers and Music services
using sonos app on other sonos speakers

I want to use another sonos speaker at work and my profile does not show. I would like to access my playlists

334
Airgetlam
10 months ago
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AndoniContributor I
asked in Controllers and Music services
intermittent availability of tunein radio stations

Sometimes, when trying to listen to a tunein radio station, we receive a “This station is no longer available on Sonos radio”. Next time I try, I can listen to that same station. It’s frustrating because there’s no reason given other than that message and it happens unexpectedly. I’m committed to Sonos with a number of devices but seriously thinking aobout moving to another service. Are there solutions?

4717
Airgetlam
10 months ago
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bkdouglasContributor I
asked in Controllers and Music services
Missing Music, Artists, Songs

Greetings,I have read the various submissions until I’m too tired to read anymore.  I can’t find anything that matches my situation, close but not quite.  Windows 10, latest version of Sonos, firewall checked, etc.All my music is on my PC which is where Sonos is pointed to.  Previously the music was on my NAS. I decided not to deal with any NAS issues and point Sonos locally to my PC instead as the NAS is just a backup of my PC.  While creating a new playlist I noticed that there was music missing from the Artist, Albums, and Songs.  I have run scans many times, but Sonos fails to see the music is there.  Recently while playing an old Playlist, I noticed some songs didn’t play as the Sonos log thought they were on the NAS and couldn’t access them.  No problem, remove the songs and add them back from the PC.  1st question: Where is this information stored and how can I correct it regarding where the location of the music is?2nd question: Why can’t I get Sonos to see the missing artists

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Airgetlam
10 months ago
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HighwaisterContributor I
asked in Controllers and Music services
activating soundcloud

I am trying to activate soundcloud on sono bur I can't see where to click after I have entered the activation code in the boxes. Can anyone help?

12397
Dogdad
10 months ago
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MarctepeContributor I
asked in Controllers and Music services
spotify ads stop audio

Running Sonos app, playing spotify to my Era 100 speaker. When an ad starts the audio stops. I have to hit the pause and then play. After that the ad starts. Have Galaxy a12 phone. Very frustrating.

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H
10 months ago
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Guido707Contributor I
asked in Controllers and Music services
Impossible to use YouTube music with Era100

Hello everyoneI find impossible to make youtube music work with the Era 100I have authorized a lot of times the app but for some reason I don't know it's not showing anything. Is it my location maybe? I'm in ArgentinaThanks i hope there is a solution. 

33813
G
10 months ago
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YokleyContributor I
asked in Controllers and Music services
pandora

How to stop Pandora.  I can pause Pandora but can’t figure out how to actually stop Pandora other than starting the TV and overriding Pandora.  Seems like Pandora is still running. 

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Y
10 months ago
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John_372Contributor I
asked in Controllers and Music services
iPhone and Sonos ceased connecting

I use Sonos S1 Controller with my iPhone 7+. Suddenly this morning the mobile reported that it was unable to find a Sonos system. Meanwhile my iPad, mac laptop and desktop continue to work with my Sonos system (6 speakers all on same network). My iOS is up-to-date 15.8. None of the solutions suggested worked or were appropriate. Any ideas?

551
Airgetlam
10 months ago
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thomas69Contributor I
posted in Controllers and Music services
sonos symphonisk

comment fait on pour faire sortir le son d un ordi portable ou d un tel , netflix par exemple sur une sonos symphonisk?je n arrive a faire sortir que le son de spotify de mon tel

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Ken_Griffiths
10 months ago
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