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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,134 Topics
  • 55,634 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8134 Topics
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John_372Contributor I
asked in Controllers and Music services
iPhone and Sonos ceased connecting

I use Sonos S1 Controller with my iPhone 7+. Suddenly this morning the mobile reported that it was unable to find a Sonos system. Meanwhile my iPad, mac laptop and desktop continue to work with my Sonos system (6 speakers all on same network). My iOS is up-to-date 15.8. None of the solutions suggested worked or were appropriate. Any ideas?

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Airgetlam
10 months ago
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thomas69Contributor I
posted in Controllers and Music services
sonos symphonisk

comment fait on pour faire sortir le son d un ordi portable ou d un tel , netflix par exemple sur une sonos symphonisk?je n arrive a faire sortir que le son de spotify de mon tel

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Ken_Griffiths
10 months ago
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Graham KeithContributor I
asked in Controllers and Music services
Viewing radio station logo

Some radio station logos are no longer displayed when the station is playing

1055
Airgetlam
10 months ago
M
MDL1980Contributor I
asked in Controllers and Music services
Second mobile device can’t find sonos system

The sonos app on my 2. phone can not find my local sonos system. any solution?

6232
controlav
10 months ago
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JoffyTrending Lyricist I
posted in Controllers and Music services
Apple Music streaming quality?

I subscribe to both Amazon Unlimited and Apple Music.  I play these through the Sonos S2 App.  With Amazon the track I select always indicates whether the stream is HD or Ultra HD.  Apple does not give the same information so I do not know if the quality is at least 16/44.1? I avoid AirPlay as I know Apple quality then is less than CD quality.  Similarly when I play Amazon directly from that App via AirPlay the information merely shows AirPlay so presumably less than 16/44.1? Could Sonos provide this information in their App or is it down to Apple?  I just want to know the stream quality from whatever source ideally.  Be great to know this for my Bandcamp music too?  Any thoughts?

41587
Z
10 months ago
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bamalamContributor I
asked in Controllers and Music services
Cant access music on my NAS

Hi, after some help please.  Been using Sonos for several years, S1.  Not used it for a few weeks and changed my phone, thought nothing of it, until I tried to access the music on my library on the NAS.  Can see all of the titles but on selecting it states “access denied”  Thought it was an issue with the phone, so deleted app and reinstalled, found the library on the NAS, It then updates the library and shows all of the albums etc again, select a track and again, access denied.  Tried on two phones, PC, same result each time.  Any idea what I'm doing wrong please?

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Stanley_4
10 months ago
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clintpupAvid Contributor I
asked in Controllers and Music services
Amazon Music - CD Quality Streaming Possible Using S1?

I imagine someone answered this before, but can you stream CD quality music to S1 generation speakers using Amazon Music. I know you used to be able to stream CD quality music to Tidal using them way back when. Thanks!

551
ratty
10 months ago
Michael_274
Michael_274Avid Contributor I
asked in Controllers and Music services
Will Sonos support Apple Classical?

Apple has recently released a new music app called Apple Classical. It is solely for Classical music and solves the unique challenge of searching for classical music.  Here’s a good outline of the service:https://www.wsj.com/articles/apple-music-classical-app-3325c6ba?st=rkiu2rgyqygxozh&reflink=desktopwebshare_permalink I hope Sonos will support this on their app. 

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D
10 months ago
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DavnosAvid Contributor III
asked in Controllers and Music services
Sonos Port and Hi Res

What is the highest streaming resolution available when used as an end point.

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D
10 months ago
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alip43Collaborator I
asked in Controllers and Music services
Planet Radio

I usually listen to Scala Radio, which is available through Planet Radio. This morning when I opened the Sonos app it opened onto the Settings page (I haven’t been on that page for ages) When I went back to my home page and tried to play Scala I got a message saying that Planet Radio was not available in my country. I tried going back to settings took out Planet Radio to see if reinstalling it would help but when I search for it it’s no longer there. Anyone else having this problem or know of a solution please?I HAVE JUST FOUND OUT PLANET RADIO HAVE CHANGED THEIR NAME TO RAYO. THIS CAN BE ADDED AND ALL IS WELL AGAIN (Would have been handy for Planet Radio to let us know that this was happening!)

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10 months ago
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JosiebeeContributor I
asked in Controllers and Music services
unable to link youtube music account to Era 100

Just got my Era 100 yesterday, unboxed it today.Loaded up my (Android) phone w/the Sonos appGot my Era 100 configuredWhen I go to try to link my Youtube Music account, I get an error “There was a problem loading the page”I have tried rebooting the Era, reinstalling the app, everything but lighting sage and waving it at the machine.  HALP! thanks.

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10 months ago
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AmarcarniTrending Lyricist I
posted in Controllers and Music services
Adding my music library

Hi gang, when I get to the point where I have to add my music library (from my synology NAS, I add: \\192.168..1.11\MusicI add username and password correctly as well.  The message I then get is: Error adding musicSonos was unable to add the music folderPlease check that the path to the folder, and the username and password if needed are correct.Reason: Access to the shared folder \\192.168..1.11\Music is denied  Have had this problem for almost a year and don’t know how to correct it. Windows Firewall is open for Sonos also in Windows settings, Power and Sleep is set to never. I use the Sonos controller S1, have got two Gen1 Play 5 speakers. Thanks for all your help!

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S
10 months ago
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ExplosivoContributor I
asked in Controllers and Music services
Delay between Sonos app to Sonos 3 (pair)

I have several Sonos products around the house (bedroom, study (play 1’s as a stereo pair), lounge (sound bar, sub and play 1’s as surround pair) and kitchen (play 3’s as a stereo pair).All work fabulously apart from the stereo pair of Play 3’s in the kitchen. There is a distinct delay between the functionality from the app, to the speakers actually playing music, the same delay occurs when the volume is adjusted (the delay can be upto 5 seconds). The delay occurs across all streaming platforms (Spotify, Apple, Radio etc). This does not happen for any of the other rooms. Some help to fix this would be really great please.

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Ken_Griffiths
10 months ago
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ActarusAvid Contributor I
asked in Controllers and Music services
Radio Plenitude connection impossible

Bonjour,Aujourd'hui, j'ai réinstallé ou au moins reconnecté mon Sonos Five au réseau électrique de ma nouvelle maison. Il s'est connecté directement à ma box Internet, mais ensuite j'ai voulu passer "Radio Plenitude" mais impossible, il dit juste "This is Tuneln" tout le temps et des pubs après. J'ai essayé avec d'autres radios que j'ai en favoris, tout fonctionne sauf celle-là. Pourriez-vous l'essayer vous-même chez vous si Radio Plénitude fonctionne, s'il vous plaît ? Parce que j'apprécie vraiment cette radio pour ma paix intérieure. Actarus Moderator edit:Google Translate- Good morning,Today I reinstalled or at least reconnected my Sonos Five to the power grid in my new house. It connected directly to my Internet box, but then I wanted to play "Radio Plenitude" but impossible, it just says "This is Tuneln" all the time and ads afterwards. I tried with other radios that I have as favorites, everything works except this one. Could you try it yourself at home if Radio Plénitude works,

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A
10 months ago
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Sadie bearTrending Lyricist I
posted in Controllers and Music services
Spotify goes out

I’ve gotten zero help, I have to unplug my Playbar almost weekly or Spotify cuts in and out. It’s extremely annoying and unplugging my Playbar is difficult as it’s mounted over my fireplace. 

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buzz
10 months ago
Q
Quietpn
posted in Controllers and Music services
Apple Music - "An error occurred while adding tracks to the queue (1002)"

The thread below is closed, but it’s the exact same issue I’m having.  A large Apple Music playlist will not add to the queue.  I submitted diagnostics: 1166537982.  

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Ken_Griffiths
10 months ago
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TomLichfieldContributor I
asked in Controllers and Music services
adding music services

How do I play Apple Music, Spotify and BBC Sounds through my Play1 when the option to do so is not available on Add Music Services?

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10 months ago
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RawanimalContributor I
asked in Controllers and Music services
Spotify not connecting / Missing

Hi and hello,Starting to give up on Symfonisk now..Spotify app/integration missing in S2 app. Other integration works fine, like radios etc. Cant connect from within Spotify app from phone nor from laptop. Everything is updated (edit: and reinstalled).Any advice? Samsung S22MacBookUnifi network BrChris 

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R
10 months ago
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f15soloistAvid Contributor I
asked in Controllers and Music services
Crossfade gone on iPhone

Anyone else lose the ability to turn crossfade on/off via their phone? For me specifically an iPhone 12 Version 15.11. Its there on my Mac though

2014
F
10 months ago
controlav
controlavMaestro
posted in Controllers and Music services
Suggestion: add Parental Control option to services list page

The Services page at https://support.sonos.com/en-us/services is very useful, but could you please add a “Parental Control” option so it is easy to se which services support that on Sonos?

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Sotiris C.
10 months ago
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joe piecuchContributor I
asked in Controllers and Music services
unable to connect to music library

I’ve just set up a connect S15 with the S2 app on both my Mac running Mojave and my iphone. I’ve got the analog out on the Connect feeding an existing stereo. I added Bandcamp as a source and it works just fine; I can access and play all my purchases w/o issue. I added 6 folders containing various format music files (mostly mp3, some wav and flac) to the music library in the computer app as per user’s guide instructions. These files all appear in the library but none of them will play. I get an ‘unable to play (file name) unable to connect to (folder name). I can play these files on my computer, I can burn them to cd-r. Any idea won’t Sonos doesn’t want to play them? I just submitted a diagnostic # 1930119625.

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Corry P
10 months ago
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WillincalContributor I
asked in Controllers and Music services
A separate "system" for my iphone and ipad

I must be using the wrong terminologies when searching for an answer to this. There are times when I want to use surround sound for movies etc, and there are times when I want to have just stereo for music.  So, I added a separate Sonos account on my ipad.  However, the ipad won’t let me sign in to Sonos with my new user name and pw.  Here is what I get: status_code "401 UNAUTHORIZED" message "authorize flow not properly initiated"  I can’t be the only person wanting to do this. There are lots of questions about similar challenged on this community but I haven’t been able to find an answer as to how to have two separate system settings for 1)surround and 2)hifi stereo.Background info:Beam Gen 2, Two Era 300’s, Sub mini All in one room (no interest in having music in any other room) Using iphone for Sonos app LG C1 tv Comcast “xfi complete” WiFi  

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W
10 months ago
D
DikonContributor II
posted in Controllers and Music services
Apple Music in Sonos App drives me crazy

I like to play music in Dolby Atmos. But unfortunately it only works through the Sonos app. I'm annoyed by the inaccurate search, the slowness of the app, the long loading times. It drives me crazy.Is Sonos planning a fix?

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controlav
10 months ago
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scpTrending Lyricist I
asked in Controllers and Music services
myTuner podcasts not playing

hi all. For certain podcasts I am getting the message - the connection to myTuner radio was lost - and podcast will not play. Other myTuner podcasts do play OK. I have refreshed source etc. Specific podcats are:DishKermode and MayoCrucible moments Thanks for any helps

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S
10 months ago
AgingKeeper
AgingKeeperContributor I
asked in Controllers and Music services
Can two people use Sonos Voice to play music in different Shared Apple Music Accounts?

Just purchased my first Sonos device (the Beam Gen2) and have it connected to the Apple Music service and my music library using the Sonos app on my phone.  Only using SonosVoice and so far it is working great. My family also uses Apple’s Family Sharing and my wife has her own library.  To get her library connected to the Beam is it as simple as using the Sonos app on her phone to connect to the Beam?   Does she create her own account or use the account I created when I first set up the Beam? Will the Beam’s SonosVoice assistant be able to identify both my voice and my wife’s voice and then use the appropriate libraries?

2054
AjTrek1
10 months ago
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