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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,135 Topics
  • 55,634 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8135 Topics
AgingKeeper
AgingKeeperContributor I
asked in Controllers and Music services
Can two people use Sonos Voice to play music in different Shared Apple Music Accounts?

Just purchased my first Sonos device (the Beam Gen2) and have it connected to the Apple Music service and my music library using the Sonos app on my phone.  Only using SonosVoice and so far it is working great. My family also uses Apple’s Family Sharing and my wife has her own library.  To get her library connected to the Beam is it as simple as using the Sonos app on her phone to connect to the Beam?   Does she create her own account or use the account I created when I first set up the Beam? Will the Beam’s SonosVoice assistant be able to identify both my voice and my wife’s voice and then use the appropriate libraries?

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AjTrek1
10 months ago
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joestoksey1Contributor I
asked in Controllers and Music services
Compatibility Issue: Integration of New Music Streaming Service

Hello everyone,I'm encountering a compatibility issue while trying to integrate a new music streaming service into my Sonos system. I recently subscribed to a lesser-known music service called "HarmonyTunes," but I'm facing difficulties adding it to my Sonos app for playback through my speakers.Issue Details: Service Recognition: Despite HarmonyTunes being a relatively new music service, it claims to be compatible with Sonos systems. However, when I attempt to add it to my Sonos app as a music service, it doesn't show up in the available options for selection. Error Messages: Whenever I try to manually add HarmonyTunes using the 'Add Music Services' section in the Sonos app, I encounter an error message stating, "Service not available at the moment. Please try again later." This occurs consistently, and I've attempted this process multiple times over the past few days without success. Verified Account: I've ensured that my HarmonyTunes account is active and verified, and I can acce

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10 months ago
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Hotblack DesiatoContributor I
posted in Controllers and Music services
System reset

Various people have messed around with my system ( including myself!) . It is a complete mess and I want to redefine rooms/ speaker groups. How do I achieve this without the need to completely go back to factory settings?

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H
10 months ago
Caver
CaverContributor II
posted in Controllers and Music services
STILL can’t get my SONOS system to index my music library to index to NAS connect directly to NAS

This problem seems to have fallen off the watchlist at SONOS.  I called over a year ago after I upgraded my NAS to a SSD to store my music local for my SONOS system.  The last time I called I was told “SONOS knows about the problem they are working on a fix.”   The error ‘//outta/l/music” is no longer available … blah blah.  I can mount the location using a Windows 10 and Windows 11 system as well as a MacBook Pro so that eliminates and possible connection issues.    Has ANYONE connect an external disk to TP Link Router and had success getting the SONOS app to work?

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X
10 months ago
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Gino123Contributor I
asked in Controllers and Music services
can't see from my phone

From my wife’s  i-phone i can control itfrom mine it says  IMPOSSIBLE TO CONNECTcould it be a phone problem?

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ratty
10 months ago
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brent evansContributor I
asked in Controllers and Music services
every other song

For weeks now Sonos skips every other song in the queue. It seems to only be while using Spotify, which is my main source. I’m on the older software v1, and up to date. It gives an error that it can’t play this song and moves it up the queue and plays the next. However, I can go back to the song and double click and it plays fine.  Help! Thanks!BRent

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B
10 months ago
ilc3
ilc3Contributor I
posted in Controllers and Music services
library playlists

After entering about half of the albums I want into a playlist, it will not allow any more albums. Recieve a message “unable to add …..to ….playlist.  These are albums on my computer.

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Ken_Griffiths
10 months ago
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ninja2Avid Contributor III
asked in Controllers and Music services
cannot add add Double J radio to New Tune In

I’ve been using TuneIn for years for Double J and Triple J channels (from ABC Australia). When TuneIn announced the new service they suggestion I added the new TuneIn service, whcih I did. But when I browse there is no “My Radio Station” option, in fact the whole TuneIn selection is different … and I cannot even find any means of searching the new TuneIn choices.Wondering if I am the only person experiencing this?

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Airgetlam
10 months ago
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BrendaLCAvid Contributor I
asked in Controllers and Music services
setting up Sonos on new computer

Hello - hope someone out there can answer this as I’ve tried everything.  I recently purchased a new computer and have reinstalled the Sonos app.  I have also reinstalled my iTunes and re-established the correct music library path.  Even though the legacy path with former computer name has been purged, Sonos is still trying to use this to play music, so I only get an unable to play message.  I have gone rounds with this removed, reinstalled, reset everything including the Sonos app but nothing seems to work.  What gives?Note:  the music path setting is correct but the error message when trying to play clearly shows the legacy path.

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Ken_Griffiths
10 months ago
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Kwhelan54Contributor I
asked in Controllers and Music services
Libby Listening Speed

How can I increase the listening speed of my audiobook from Libby using the Sonos app?  I can increase the speed when listening to Libby normally but not when I want to listen to my book on my Sonos

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Airgetlam
10 months ago
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EddieK2676Contributor I
asked in Controllers and Music services
Unable to add entire Synology NAS Music share to Music Library due to indexing of iTunes folders.

When trying to add my iTunes music folder to my Music Library, the indexing runs for a minute then fails with “<share path> is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.”  I have been researching this and I’m not the only one experiencing this issue.  I have drilled further from the iTunes Music folder to the next level (the Artist) and it will add the music instantly seeing the album and then song.I am running DSM 7.2, Sonos S2 Version 15.11 on both Windows 11, and IOS.  SMBv1 set as minimum with SMBv3 as maximum.  Diagnostics submitted: 2120586443.  

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10 months ago
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cavaisylContributor I
asked in Controllers and Music services
Recherche dans l'application Sonos sur MacOS

Bonjour, j’utilise l’application Sonos Controller for Mac en version 15.10 (Sonos OS S2 ; Build 76246300).Le champs de recherche ne fonctionne pas sur mon Mac (version de MacOS Sonoma 13.6.1 (22G313)).Pourriez-vous me dire pourquoi ? Merci Moderation edit: Translation by Google Translate:Hello, I am using the Sonos Controller for Mac application in version 15.10 (Sonos OS S2; Build 76246300).The search box does not work on my Mac (MacOS Sonoma version 13.6.1 (22G313)).Could you tell me why? Thanks 

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Airgetlam
10 months ago
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user1333333337Contributor I
asked in Controllers and Music services
Sonos always enable Spotify smart shuffle

Spotify shuffle has three states: not shuffled, shuffled, smart shuffled. The third option will let Spotify recommend and add songs to your queue and playlist. However, Sonos only have two. When enabling shuffling on Sonos, it will actually enable smart shuffle on Spotify, leading to unwanted songs in my playlist.A current workaround is just disconnect and revoke spotify approval to sonos. I think it’s the problem from Sonos side.

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Corry P
10 months ago
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SonicmonsterContributor I
asked in Controllers and Music services
Pandora AutoPlay Not Working?

Whether I use the Sonos app to listen to Pandora or cast to the Sonos Arc from the Pandora app, the AutoPlay feature does not work.  However, AutoPlay does work from the Pandora app if I use Bluetooth to my car or other non-Sonos speakers.  I emailed and discussed this issue with Sonos customer support and received the reply below - basically, they know this is a problem and have no get-well date.  My questions:Has this been fixed yet (I cancelled my Pandora Premium subscription so I cannot check if it works)? Does anyone else have this problem or an update?Responses from Sonos Support Specialist (Aug 2023):“Unfortunately, I am unable to provide any additional information or a timeline as to when you can expect to see this feature available when listening via Sonos.”“They [engineering] have confirmed that the AutoPlay feature is not supported when listening from a Sonos device, regardless of whether you use the Pandora app or the Sonos app.”

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Corry P
10 months ago
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ReInstallContributor I
asked in Controllers and Music services
Sonos playing with CarPlay?

I’ve noticed some strange ghostly Sonos playing, that shouldn’t be happening!If I ask Alexa (using the Sonos mic) to play something on Spotify, then stop it, then get in the car (which automatically starts Apple CarPlay and plays music from Spotify) the music in the house will continue playing too!I only noticed this because it was my wife who got in the car while I was still at home.I can’t imagine how, but is there a way I can prevent this from happening or is this a bug with Sonos, Spotify or Apple CarPlay? It has left me wondering how often this has happened when we are both out of the house!!I’m happy to run further tests/diagnostics to try and figure out the root causes. Thanks, Paul

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J
10 months ago
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Datz53Contributor I
asked in Controllers and Music services
BBC Sounds

I’m in the UK but when I search to add BBC Sounds it isn’t showing in Music Services?thanksDavid

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Corry P
10 months ago
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nodricContributor I
asked in Controllers and Music services
SMB 2 and 3 not working. Only SMB 1 works. S2 with 15.11 on Mac OS

SMB 2 and 3 supposed to be supported but always fails indexing a library on a NAS. Have to switch SMB1 on to enable indexing. Once done switch off and will load and play library.Synology DS723+DSM 7.2.1-69057 update 3Mac Sonama with S2 build 15.11.Anyone solved this? I read a post about it all working fine, but not for me. 100s of posts out there. 

60422
controlav
10 months ago
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aikContributor II
asked in Controllers and Music services
Playlist of radio stations

Sonos Roam, Sonos android app, trying to create a playlist of “BBC6 music” (via “Sonos Radio Station”), TripleJ (“TuneIn Station”, Australian radio) and DoubleJ (also via “TuneIn Station”).The three are in the “Stations” but weirdly only BBC6 can be added into “Favorites”.Anyway, the goal is to go to the next/prev station by double/triple tapping on the speaker’s “play” button, is there a way to achieve such thing? Thanks,

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A
10 months ago
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kevin higginsContributor I
asked in Controllers and Music services
Indexing music files on windows file share

Hi, I’ve been setting up Sonos system, right now only one speaker 8) (Roam SL)I’ve configured a Windows 10 Pro laptop to have a shared music folder with subdirectories of artist\album.Using the android sonos app I’ve tried indexing the directory. The app seems to start indexing, but only one album shows up as available. All the files have the same permission level set to “Read”.(There are 100+ artists)Has anybody experienced this, or indeed is there a workaround/fix ?Many thanks

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K
10 months ago
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jrobe1111Contributor I
asked in Controllers and Music services
Is there a way to sort Apple Playlists and folders?

I have many playlists created in Apple Music.  They are comprised of songs I own and songs through Apple Music streaming service.  The way that the Apple Music app sorts playlists is alphabetically with a priority (listed at the top of the list) to folders made up of multiple play lists.  To me this is the way I prefer my playlists sorted with folders first.  However, in the Sonos app (iOS and Windows desktop) there isn’t way that I can find to change how playlists are displayed.  They appear to be in alphabetical order with the priority to individual playlists first then at the bottom comes the playlist folders.  Am I wrong and is there a way to change how these are sorted?  Thanks!

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Jamie A
10 months ago
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HughlmContributor II
asked in Controllers and Music services
i cant connect my NAS to the system

so i bought a NAS from Western Digital in the Summer when the SMB2 issue meant the SD card would no longer work.  I set it up with the WD app which Sonos had in the options,  i was away for a while and had been using the Wife’s old talblet to play music but the oher week i realised th WD app had also gone and i needed to use thee SMB2 connection,  I have asked WD support but i cant get it to link.  has anyone had same issue and a solution?   i have tried multiple variations to the path with and without the past woords logon etc.  Just says unable to connect, possible error (900).  Waiting on WD to come back .  

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Corry P
10 months ago
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JB12345Contributor I
posted in Controllers and Music services
Spotify connection issues from Sonos App - Fixed mDNS issue

Thought this was worth a message, as I've been struggling with Sonos/Spotify for the last year, to the point I stopped using it due to frustration.Like lots of others on here, Sonos worked OK via Spotify app. Using Spotify through the Sonos app resulted in dropped connections all the time.Lots of reading, contacted Sonos support etc but never got anywhere with all the updates, resets/reboots/re-authorising accounts and clearing playlists etc. All appeared temp fixes.Pleased to say all is now working fine by adding a traffic rule to enable the mdns setting:Address 224.0.0.251Port 5353Screen shot below showing more, defo worth checking your router settings or googling this to set up your router if you've got the same issues!For info, if relevant my split s1/s2 system is connected wirelessly to a 5g teltonika TRB500 gateway via Devolo magic 2 homeplugs so totally off the supported setups list!!  

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Jamie A
10 months ago
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EmmellContributor I
asked in Controllers and Music services
BBC Sounds - where are the schedules?

How do I select a programme from a BBC station schedule in the Sonos app on iPhone?I’m trying to access programmes on BBC Radio 4, but I can’t find BBC schedules in the Sonos app.I can easily listen live and I can browse through a vast number of categories to find an interesting programme, but I can’t navigate to, for example, the programme that was on at 10 this morning.In the BBC Sounds app you can go directly to the schedule to select a programme.Of course I could do just that, but for some reason my iPhone can no longer stream to Sonos speakers via Airplay.

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Sotiris C.
10 months ago
Schlumpf
SchlumpfProdigy II
posted in Controllers and Music services
preset group of two rooms

Hello… In the past it was not possible to create a preset group for less than three rooms, because for grouping just two rooms manually you need the same number of klicks as for choosing a preset. Now (using latest release 15.11) I was wondering that you now can create a preset of just two rooms.  Did Sonos change this recently for users who like it more this way? 

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M
10 months ago
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olitContributor I
posted in Controllers and Music services
abonnement

bonjour l'abonnement sonos s2 c'est 1 fois à vie ou tous les mois

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106rallye
10 months ago
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