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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 63,156 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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cathietreuContributor I
asked in Controllers and Music services
Music library

Does anyone know when, other than just hopefully June, will be able to access my 11,000 songs from my music library on my PC to the Sonos system again?  Why would I want to buy the new Ace headset when I can’t even play my own music?  I am 65 years old and not techy at all.  I have no idea what all this IOS and NAS  stuff even his.  I just want my music to play through the Sonos speakers again. 

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GoingbacktoCDContributor I
posted in Controllers and Music services
Local Media Gone

Updated to the new app today and all local media devices are no longer available. I thought it was a bad move from Sonos when the ‘S1’ and ‘S2’ apps came out which was basically saying the older Sonos products should be replaced. Now, we’ve got this update and one of the main reasons for using Sonos is completely gone.I feel like I’ve wasted time and money on these products that I can’t really get back.

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BBobContributor I
asked in Controllers and Music services
Why is there no alphabetical index on the right edge in the new sonos app

Why is there no alphabetical index on the right edge in the new sonos app

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EddyWestdijkContributor I
asked in Controllers and Music services
Second app-user?

How do I install a second user in the Sonos2-app? So we have our own playlists etc.

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muskcodeContributor I
asked in Controllers and Music services
sonos cannon find the system

This is the third week of problems trying to connect my desktop(windows 11) with the Sonos system. I called support twice, the problem was fixed both times, After not using Sonos for a few days, I try to run it, but get the same message as before(after this was fixed twice), the app cannot find the Sonos system. I don’t know if this may be a problem with my settings(internet etc) it is running on the same network as in my settings

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JonDavisContributor I
posted in Controllers and Music services
Sonos Trading

On May 20, 2024, Maxime Bouvat-merlin, the Chief Product Officer of Sonos Inc (NASDAQ:SONO), sold 40,222 shares of the company (for $665,272).  The transaction was reported in a recent SEC Filing on insider trading.  Over the past year, there have been no insider buys and 17 insider sells at Sonos Inc, indicating a trend where insiders are choosing to sell shares rather than purchase them.He’s not silly.  This new App is a Titanic disaster and who wants to keep their hard earned money on a sinking ship……?I find this all very sad. I have been a devotee of Sonos and a loyal customer from around 2002.  I think probably from when the company first started. This new server based App is going to kill any ongoing sales relationship for me, with Sonos.  Yes,  I know they are working hard with updates to the new flaky App,  but for me where I don’t have super fast Internet connection the laggy response of the new App means for me that the system is unworkable and can;t see it ever will be.   I

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jjhallybooContributor I
asked in Controllers and Music services
Sonos App Bricked the hardware

Please tell me I’m wrong Sonos… did the new app just brick all of my Sonos gear?  I don’t use any darn music subscription services… I exclusively play music from “Music Library” off my Synology NAS.   You force fed me the new Android app, and now there is no Music Library feature… WTF? Where is My Library?  When will it be back in the app?  Or are you trying force everyone into some over-priced, brain-washing horsesh! subscription service??   This is why I dropped Apple iPhones and iTunes - tyrannical behavior by an anti-human company.I’m ready to toss all my Sonos hardware.  Where’s the press release telling us this was going to happen? 

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Calistoga KidContributor I
asked in Controllers and Music services
where is the queue?

How does one “add to cue” in the new app?

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MELCON26Contributor I
posted in Controllers and Music services
shocking app update

I had issues with the old version of the app as it was so slow. This day and age, with a company with all the tech that sonos have why and we having to put up with such ​​BAD (being polite) app. Is anyone looking to rectify the issues everyone is reporting. Looks like take your money and run. Everything is so slow and takes 2-3 minutes before anything plays on a speaker. The design of the new app is a mess and unclear. Because of the lag you press buttons which don't do anything. I purchased the move 2 to add to my system and unless I use alexa to play music I may as well not bother.

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PeaceBigJonnyContributor I
asked in Controllers and Music services
The New App

Hello. I am having HUGE issues with the new app. Most times, the app isn't recognizing my system from my phone. It's sooooooooo frustrating. My wife and stepson are NOT having the same issues I am having. We all have Samsung Androids. 

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Hmm mmmContributor II
asked in Controllers and Music services
IOS APP Update???

A numerical number representing the volume % is one of my most used and basic of features that is completely missing in this new Sonos App  update.  How could this happen?

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StevercContributor I
asked in Controllers and Music services
new app

Can anyone tell me how to switch sound back to tv after listening to music on the Beam. The new app is absolutely useless.

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TrumpeterContributor I
asked in Controllers and Music services
Unable to connect TV and Music Library

I updated the Sonos controller two days ago (24th May 2024). Since then my TV Playbase no longer plays TV audio despite being hardwired to it, and I cannot add my music folder as a Music Library. I have the Sonos controller on my iMac and iPhone. Any suggestions / solutions will be most welcome. BTW, I have tried turning off the iMac firewall but that makes no difference. 

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Robert99Contributor I
posted in Controllers and Music services
PLAYBAR Adding and updating playbar to the new release version of the sonos application

Regarding the issue of the Playbar not updating and connecting to the newly releases sonos app.  I opened a ticket with Sonos.  Obviously its the new app problems.  But started a promising route and had to stop to make dinner last night.  FACTORY RESET YOUR PLAYBAR.  (which I’m sure you’ve done a lot) AFTER IT RESETS UNPLUG YOUR PLAYBAR DOWNLOAD THE OLD SONOS APP S1 CLOSE ALL APPS PLUG IN YOUR PLAYBAR BOOT UP THE S1 APP ADD THE PLAYBAR TO THE S1 APP BY MAKING A NEW SYSTEM IT WILL PROPERLY UPDATE THE PLAYBAR ---THIS IS WHERE I HAD TO MAKE DINNER--- BUT AT THIS POINT YOU COULD USE THE PLAYBAR TO WATCH MOVIES ETC., NEXT STEP IS TO UPGRADE FROM THE S1 APP TO THE NEW APP AND WHEN YOU DO THE UPGRADE FOR THE PLAYBAR IT SHOULD UPDATE THE SPEAKER. The reason it is not updating from the new app is that the factory reset takes the playbar back to the firmware from 2013.  That was 11 years ago.  It is too old and cannot update on the new sonos app so you have to first update it on the S1 app then

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MmmStefan
asked in Controllers and Music services
I can’t setup my sonos 3 after router switch and app update

I’m trying to connect to my Sonos 3 with my iPhone. Since i did a wifi change, I had to reset the speaker. I’ve tried with ethernet cable and a full reset (pull power cord, hold button and re-plug the power cord). It takes ages but eventually thw speaker flashes green. Trying to connect the speaker in the app and it randomly shows up. When it shows up, I can connect and the speaker makes some sounds and recognizes the phone. But then trying to pair add the speaker to the app and fails with some odd error messages ”could not complete pairing” or something with a ”try again” messages. After three retries it sais something about confirming and it will be added later. It never does. Every time i open the app, it says ”no products found is connected”, go to system setting, setup a new system. The speaker flashes white. No hard reset makes any difference.It’s all a loopI’m giving up!.   

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GreenlandProdigy I
posted in Controllers and Music services
The Sonos Community and the Mob

Three weeks after the new app was released, and the Sonos Community has become one huge echo chamber.  1000s of individual posts all saying basically the same things - nobody appears to read what's gone before. There's little constructive discussion of solutions, workarounds, or coherent error reports. Everything has become buried in a morass of angry, shouting, threatening financial penalties and overflowing landfills.Not a pretty sight or example for prospective users and customers. 

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CedcalvadosfrContributor I
asked in Controllers and Music services
Request for repayment because after lossing the Local Area Network Access Function

Given the loss of a major function of the application (loss of access to the local network for the playback of personal music), I would like Sonos to offer compensation. Without this function (NAS network) the sonos speakers are not suitable for me. Could you help me in order to get un financial payback because of this problem. (the sonos price need another quality for their consumers)

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Sullydks
SullydksRenowned Enthusiast I
asked in Controllers and Music services
how do i see My Spotify Playlists

How can I delete this post.  

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benrichcurtisContributor I
asked in Controllers and Music services
my Tuner Radio app

What is the problem with my Radio Tuner? Can't play any chosen station and the don't save to favourites

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GreenlandProdigy I
posted in Controllers and Music services
The Sonos Update: a cautionary tale?

The recent Sonos affair has caused many to threaten to or actually make a switch to other systems (such as Denon HEOS, Bluesound, etc). The Achilles heel in doing this, is that virtually every alternative is another proprietary system (with absolutely no guarantee that the system and its components will be maintained) where factors other than brand loyalty may play a determining role in what happens to often an expensive outlay.  

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PDKHContributor I
asked in Controllers and Music services
apple music

My Apple Music will not play just keeps going around and around

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DeejaycroxContributor II
asked in Controllers and Music services
skipping and now “queue cleared”

Just listening to an album and Sonos started skipping through all the remaining tracks on the album playing only a few seconds of each. I restarted the track where this began to happen and then after a few seconds it stopped and said “queue cleared”diagnostic *********** Any ideas or is this just another tiresome bug in the dreadful new app? Moderator edit: Diagnostic number recorded and removed (identifying information)

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tailwindsContributor I
posted in Controllers and Music services
Very bad experience with the new Sonos App

I have a Sonos system for quite a few years now and I want to share my vey bad experience upgrading to the latest software app.  With the new app, some simple features as just setting an alarm were gone.  I could no longer set a radio station from my Sonos favorites on an iPhone 8. How can Sonos release a new version without all the basic functionality?  I don’t understand how Sonos could release this app without making sure it had all the expected functionality.  A very unhappy customer.

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Snfleck100Contributor I
asked in Controllers and Music services
New App

The new Sonos app has absolutely been the most awful experience. No more sleep. No more volume numbers so you know what sound level you are at. Doesn’t work on my iPad anymore.  How can I get the old app back? 

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MC_Home1Contributor I
posted in Controllers and Music services
failed new app will effect new headphone intro

Clearly loyalty has little value to Sonos. They now have spend their R&D on a new headphones but created a rubbish app to support them and current products. This will seriously hurt the release. I will now not even consider the ‘Ace’ headphones while the app is a clear ‘double fault’ :-(

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