Controllers and Music services

Since new app, I have to re-add the devices (boost, play base, sub, 2x play1) and even after re-adding them many times, they keep disappearing from new app. I am so sick of this new buggy app. Any solutions?  

Having updated the Sonos App I’ve spent an hour trying to find the Alarm settings. I swear it’s missing!  Please tell me where I can find them.

How do I connect Network Drives and PC Shares in the new App?

Hard to believe that using a Sonos Connect for turntable still shows up with the other speakers and cannot be identified as a Source instead — It is a Line-In Source but cannot be labeled as Turntable in new app — Well is can be labeled as such - but that Turntable label does not show when turntable is playing as a source - it just says Line-In

You know that the app changes have made the speakers completely useless?  The new application changes made my purchase USELESS.  Can't access my library, can’t set up a queue of music, my existing playlist are gone.  So much of what would be considered a basic functionally was removed from the application.  Will have to give serious consideration on whether my new speaker purchases become a different system (and get rid of my existing 6 Sonos speakers).  Your company just can no longer be trusted, and nothing seems to be getting done to try and get it back.  You might want to let your CEO know how bad it has become, assuming he even cares.  Once you go public, you don’t care about your clients.Just absolutely horrible and you should be embarrassed

I never post here but need to add my voice to the conversation. The new app is slow, unresponsive, and difficult to use. How could you*  this up? Why would you *  this up? I see the “buy more” pop ups seem to be working fine… Help. *Moderator Note: Modified in accordance with the Community Code of Conduct.*

Hey, I recently upgraded my Sonos setup with an Arc, two Symfonisk rears, and a Sub 3, but I can't use TruePlay to tune the speakers. I've tried all the usual troubleshooting steps—restart, reset, and reinstall. On both iPads I've used (iPad 7 and iPad Air 2024; iPadOS 17.5.1), the same issue occurs. The TruePlay button is visible, the instructional video plays, but the "Start Tuning" button doesn't respond.Is this a known issue? Has any fellow iPad user found a workaround? Thank you!

sonos shouldve never updated there app. its super slow to go next song and takes way too long to load. we have so much money invested in sonos. we are so frustrated since the new app and had to get out out JBL speaker for our patio party . i hope sonos figures out there issues quickly. And the app is now all black and not easy to find. 

The treble slider control has negligible effect with latest update to version 80.02.04 on my iPhone. The bass slider control still works well.  Anyone else having this issue?

bonjour, je possède un mac book air M2 et depuis la mise à jour je n’ai plus de bibliothèque musical.j’utilise la version 16.2 de Sonos OS S2 et impossible de connecter une bibliothèque musicale. j’ai le message suivant, Accès au dossier partagé refusé-vérifier le nom d’utilisateur et ou lemot de passe.pourtant je suis administrateur et le seul utilisateur créer sur le poste.j’ai déjà réinstallé plusieurs fois le programme, été dans sécurite pour activé sonoslibraryerver dans accèscomplet du disque mais cela n’a pas solutionné le problème.Que puis fair d’autre? Moderator Edit: Google Translate- Good morning, I have a MacBook Air M2 and since the update I no longer have a music library.I am using version 16.2 of Sonos OS S2 and cannot connect a music library. I have the following message, Shared folder access denied - check username and/or password.However, I am an

The new App is absolutely garbage and does not load music and even work without crashing.  This kid on Apple and on Android operating systems. Revert back to the previous version ASAP or the damage to the Sonos brand and reputation will be unrepairable.Everyone we know who has Sonos is having the same issues.  

I see that the new Sonos App allows lossless audio via Apple Music. However, I would rather use Apples native app for various reasons. Does anyone know if using the native Apple Music app allows lossless audio to Sonos equipment? Or do I have to use the Sono app and Apple Music as an add service within the app? 

Hallo, nutze Sonos (leider) schon seit mehreren Jahren. Nun die neue App, die eine absolute Katastrophe ist. Langsam und Funktionen sind nicht mehr aufzufinden. Wie kann ich denn einen Song zu einer playlist in Sonos hinzufügen? Früher ging das ganz einfach über die drei Punkte…und jetzt? kennt noch jemand dieses Problem?   

I have two Era 100 with line-in from turntable, tv and Apple tv connected. I have a Google Nest wifi and i have set permanent IP for the Era speakers. This has worked just fine.but now it’s a mess. I guess it has something with the latest uodate to do.the line-in just disapear from the app and i must disconnect the stereo pairing of the speakers to find it again. And then loose it when i try to pair again.After resets after resets and countless trying to workariund this issue, i’m no so sick of it, that im considering another system.is there anyone else who have same issue? And does anybode know what to do?

Na de update naar 80.00. Ziet hij mijn producten niet meer. Hij vraagt steeds naar instellingen te gaan en daar ‘lokaal netwerk’ aan te zetten maar die staat aan. En het juiste netwerk staat aan. Dus ik kom niets verder.kan iemand mij helpen want niets doet het nu meer. Moderator edit:Google Translate- After the update to 80.00. He no longer sees my products. He keeps asking to go to settings and turn on 'local network' there, but it is turned on. And the correct network is on. So I'm not getting anywhere.can anyone help me because nothing works anymore.

Is anyone else having trouble with the volume slider when using Spotify connect after updating to iOS 17.4? Mine no longer works at all! 

I have my music library stored on an external SDD. I’ve added the folder to the music library on the Sonos app but none of the music appears. Can the Sonos app only recognise music stored in the standard “music” folder? I’m on a Mac by the way. 

The app always starts with system not found and takes a very long time until everything is loaded.

I am trying to find a simple HDMI dongle to play music only in my living room. I am using Android phones and it needs to be simple with children using the system. thanks 

I changed my internet to Quantum Fiber.  I finally set up Sonos speakers (4) through Sonos app, but once process is done, Sonos app does not see the speakers and asks if I want to add speakers again. Apple Music app sees the speakers and allows me to use them though through Airplay. They are not able to be named so not sure which is which when I go to use them. Any suggestions here and thank you. 

Hello. After updating to current Sonos S2 Android rev 80.01.07 on Samsung Galaxy S20 FE, both Trueplay option and surround channels distance option seem to be missing. Though being them available on previous Android versions, apart from current Sonos S2 on iPhone 13 iOS 17. 

Why won't my rooms and roam connect 

I have my three nes speakers all connected . My setting shows I have nothing in my que. how do I get music to play?

Hello everyone!I have the Sonos Arc, ERA300 as surrounds and the Sonos Ace Headphones and have also updated the Sonos App for the Headphone update and in general.I have been able to play my local Radio Statio via TuneIn with no problems and always see this appearing as a quick shortcut button which can be used successfully. I have also played my Qobuz Playlist successfully BUT ​​​although I see a greyed out shortcut button to my Qobuz Playlist, I can never connect directly back to that Playlist when pressing this shortcut. I always have to hunt around to reconnect. This takes ages to work out. Anyone here have any ideas or could advise if I am doing something wrong please?Thanking all in advance.

Another app update which fixes nothing. No reply from support. No official explanation or even acknowledging something went wrong. Guardian reporter writes effusive review of their headphones and only mentions the app issues in passing. It's just evident that no one at Sonos even cares right now.