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Sonos S2 MacOS app black screen on install

  • 24 April 2024
  • 1 reply
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Trying to install the app. 

  1. I download the latest Sonos S2 file from Sonos support site. 
  2. Add Sonos to my applications
  3. Open Sonos app
  4. App opens but the screen is black, I get loading spinner forever. 
  5. App stays unresponsive, I have to Force Quit 

On my other Mac, the software update fails and the app is also unresponsive. I have 5x Sonos speakers but I’m losing patience and have not purchased anymore speakers due to various software issues. 

 

Macbook M2 Pro 16” 2023

MacOS Ventura 13.6 

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Best answer by Airgetlam 24 April 2024, 01:07

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I’d guess there is some software incompatibility, particularly with your video drivers, although that’s a guess. At the least, I’d delete your current versions, and empty the trash. I’d then reboot the Mac, and download a fresh copy from https://support.sonos.com/en-us/downloads and try a new install. If you get to the choice, make sure you choose ‘Connect to existing system’.

I suppose it might also fail if your Mac wasn’t on the same subnet as your speakers, since I think part of the startup process is a poll of existing potential connections (devices).

Note that today, they’ve announced that the desktop apps are going to go away completely at some point, in favor of a new web app, which will be released on May 7. While I use the Mac app frequently, they did strip the admin functions out of it several years ago, and for quite a while now, in order to do any admin functions, you’ve needed to use a mobile controller. 

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