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Answered

App issues

  • June 25, 2024
  • 1 reply
  • 81 views

Hi since installing the new app I am having continuous issues with playing same music in different rooms and each time I go to apply each it stops playing on all of them 

I have an Arc set up with 2 rear play1 

and in the other room I have A play bar and a One 

I only use Youtube and radio or TV 

also a roam for outside 

Best answer by AjTrek1

You’ve probably heard this before….

  1. Unplug all Sonos
  2. Reboot your router and let it come back
  3. Plug in all Sonos 1x1_ each come back before moving to the next
  4. Make sure you are running the newest version of the app (80.03.07 for iOS and 80.03.04 for Android). You may have to delete the app from your device and re-install it. 
  5. When prompted by the app select “join an existing system”
  6. You’ll have to sign-in again with your credentials
  7. Test your system
  8. Let us know the results

 

 

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1 reply

AjTrek1
  • 7340 replies
  • Answer
  • June 25, 2024

You’ve probably heard this before….

  1. Unplug all Sonos
  2. Reboot your router and let it come back
  3. Plug in all Sonos 1x1_ each come back before moving to the next
  4. Make sure you are running the newest version of the app (80.03.07 for iOS and 80.03.04 for Android). You may have to delete the app from your device and re-install it. 
  5. When prompted by the app select “join an existing system”
  6. You’ll have to sign-in again with your credentials
  7. Test your system
  8. Let us know the results