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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 56,162 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8215 Topics
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geoffreyContributor I
asked in Controllers and Music services
Upcoming change to HTTP and SMB1 stored music playback

Just got an email from Sonos on the above topic. Not sure how it will affect me. All my music is stored on a memory stick attached to my router which is always on unlike my computer.Is this about to stop working?If so, what is the simplest way to set up my music library? Regards

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Ken_Griffiths
7 months ago
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SquintContributor I
posted in Controllers and Music services
Playing an App

Hiya - can I play an app that has podacst music on it Sonos? I can't find anywhere to do it and doesn't show up in any search through SonosTIA

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Airgetlam
7 months ago
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WoodwarContributor I
asked in Controllers and Music services
Apple Music library not syncing to Sonos library

I have three pairs of Play:3’s and an Ikea Symphonisk Frame speaker. All updated to their latest versions, and running on the latest S2 control software on an iPhone. I normally manage my music library in Apple Music, adding tracks or albums there, and then any additions sync across to my Sonos library. All was working until about two or three weeks ago. Now if I add a track or album to my Apple Music library, it does not appear in the Sonos library. I have managed to get it to resync by deleting the Sonos app from my phone, then reinstalling the Sonos app. This sometimes restores the missing music, but not always. But it does not make the syncing work again, so any newly added music won’t sync. I'm finding this very frustrating as I can’t reliably play any new music from Apple Music. Any suggestions appreciated. 

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Airgetlam
7 months ago
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Doctor VockContributor I
posted in Controllers and Music services
no music/radio playback after connecting to new WiFi router

I’ve recently had a new WiFi router. I have connected my Sonos One to the new network and enabled Alexa, Spotify, Amazon music etc. if I ask Alexa to play a radio station, it responds normally ….”playing Planet Rock from Rayo” for example, but then it doesn’t play anything.

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7 months ago
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LogicalPathContributor I
asked in Controllers and Music services
Pandora Missing

Hello, I recently had Sonos setup in my home and the Pandora service was missing from the list of services.  The technician told me there are issues with Pandora and Sonos at the moment and that I should just wait for you all to get it sorted out.  However, when I search on your site it doesn’t seem that is accurate.  Is Pandora available or not?  If so what can I do to access it?

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Airgetlam
7 months ago
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wallywrldContributor I
asked in Controllers and Music services
Sonos app crashing on iPhone Six

I use an older iPhone to control my system when I am using my newer phone for other activities. It has no sim card, just connected to network.  Only music and book programs on i-6.  I downloaded the Sonos app. Because phone is older, it won’t update to newer software but just reverts back to older version. That has not been a problem for a couple of years.  Everything worked as expected. I replaced a Sonos Roam today and now when I start the app it starts then crashes. It shows as active when i go to close apps but when I close and reopen it keeps doing same thing.  I have unloaded and reloaded software multiple times. I have rebooted the phone multiple times. I’ve even reset the iPhone. the App works fine on my iPhone 13.  Any thoughts

2187
Airgetlam
7 months ago
elliot1956
elliot1956Contributor II
posted in Controllers and Music services
Slow Sonos App on Iphone

I have had very slow response and also missing speakers on the Sonos app on my Iphone.  I found a lot of info here on this forum that helped but never fully solved it.  Below is a list of things I tried before I was able to solve my issue.Get rid of services that are not used.  In my case I had several services and one in particular called TuneIn that once deleted showed improvement.  (Thanks to the member that suggested this). Limit your outside playlist to under 500 songs.  In my case I had Amazon playlists in excess of 1000 tracks.  I split my playlists and made them about 350 tracks so if I want I can add tracks later. I put all my Sonos equipment in a separate SSID with a static IP.  Make sure that ONLY Sonos equipment are part of this group.  My issue improved greatly by doing this.  I noticed if my Iphone was in the Sonos SSID the lag was there.  Once I removed my Iphone from the Sonos SSID the lag improved greatly.  No more missing speakers!My system has ARC, Subwoofer, and 2 E

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7 months ago
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PhilDHContributor I
asked in Controllers and Music services
Very slow transition time from track selection using Apple Music

HI, I have an issue with my personal system and a few clients have the same problem. When listening to a track using apple music from within the sonos app, if I choose a new track while the other track is still playing it takes 10 seconds or more for the song to change. This I feel is too long and mostly irritating. When using spotify or tidal the transition time is a more reasonable 2-4 seconds. When I use apple music natively on my phone the transition is 2 seconds….My system is very simple, 1 x connect using S1 app…...Connect is making use of wireless comms to unif wifi point.  Any help or inside info on this issue would be helpful. 

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Airgetlam
7 months ago
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charliekochContributor I
posted in Controllers and Music services
Room's (speaker choice) disappear on app

Have a beam (gen 2) and a era 100.When I pull up the app to play music in my living or dining rooms, the room itself will disappear from my choices on the app, but can play the last playlist that was playing. You can change the song, volume etc but only on that playlist. After some time the room will reappear and works fine. Every time I have opened the app to change the playlist it does this. Update is not the issue as software is up to date every time. Any advise? Thank you

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Stanley_4
7 months ago
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kjiratsiekoedelContributor I
asked in Controllers and Music services
Sonos speakers not showing in Spotify app

Since I have a new router I can't find the sonos speakers from the spotify app. I can play music from the sonos app via my spotify account. So spotify connect doesn't work properly.Also not finding the google nest's. I can play music from the google nest's by voice command.  As soon as the music plays I can see that nest in spotify connect, Before I had an experiabox v10, now a zyxel EX5601-T1. I don't use the wifi from the router (I tried though, didn;t make any difference). The router is connected to a switch en multiple Aruba AP205 accesspoints.The sonos system consists of 4 ikea symfonisk speakers in 1 room. 1 speaker is wired to the LAN Any idea how to solve?

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K
7 months ago
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Jacob LadefogedContributor I
asked in Controllers and Music services
Old app fails every time I use New app

Hi allI have some components only compatible with the old app and some only compatible with the New app. Everytime I have used the New app, the old app stops working and will only allow me to open the New app.Anyone Else with this issue and what is the potential Fix?  Components on old app, connect amp gen 1 and connectComponents on New app, sub mini and beam gen 2

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Sotiris C.
7 months ago
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MichbcnContributor I
posted in Controllers and Music services
slow app and music being disrupted

So I got 4 Sonos 1 and one sub since 8 years and recently added an era 100 for my restaurant. While I’m happy with the amazing sound quality, I’m increasingly annoyed with the very lousy performance of the app and also sound disruptions, which is unacceptable. I’ve did EVERYTHING which the so called  Sonos technicians (perhaps they are bots) recommend. Got 1Gb fiber and then a latest generation mesh which is guaranteeing at least 600mb up and download in the whole restaurant. Sometimes I even shut down the power of the whole restaurant to reset all the speakers. Doesn’t work. Network is optimized for interference (coz that’s another argument or excuse Sonos uses). Curiously enough, when I play Spotify through the Sonos app I got random disruptions and when I use Spotify directly and connect to the speakers it NEVER disrupts. Starting the app when I want to control the music Takes ages. So this is so upsetting im really starting to look for another brand. I’m tired of all those excuses

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Airgetlam
7 months ago
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BazBasContributor I
asked in Controllers and Music services
My Sonos Play 5 (2nd Gen) keeps stopping when I run spotify

I've tried different configurations, every time I run Spotify on the Play 5, it stops and I have to turn the play button back on.But this only happens when I run the Play 5 standalone.With the playbar, the sub and two Sonos 3 it works wonderfully.I conclude that it is a Sonos 5 problem (and not Spotify)Dear Sonos team, is there a solution in sight?************ Diagnose Moderator Note: Recorded and removed diagnostic number. Modified in accordance with the Community Code of Conduct.

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Stanley_4
7 months ago