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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,124 Topics
  • 55,598 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8124 Topics
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Moosewalk
asked in Controllers and Music services
Sonos App not finding my One.

The Sonos App bombs every time I try to connect. When I go and use the Spotify App it finds it immediately with no trouble and connects. I have seen related issues but no one is answering about any fixes. It Is An App issue not a Network issue. I would hope this is addressed in an upcoming update. The Sonos One works fine with Spotify, but not with the Sonos App. Please fix this. Great Speaker poor App.

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M
7 months ago
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ruhelleContributor I
asked in Controllers and Music services
Sonos S1

Hi I use sonos S1 and are not able to add radioplay  it was no problem on S2

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Jamie A
7 months ago
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flyingsmugContributor I
asked in Controllers and Music services
Sonos App Not Playing YTMusic or Sirius

I recently purchased a pair of Era 100’s, which I’ve been very happy with, but a few of the services I add to the Sonos App do not play. I have no issues with Spotify, Plex, Audacy, etc but I received an “Access Denied” error with SXM and “Unable to Play” with YTMusic. Some of my troubleshooting steps:deleted both services and re-added Re-authorized both services Rebooted Sonos system and my router Changed my DNS Tried to play via Windows and another deviceEach troubleshooting attempt ends with the same error. Any assistance would be greatly appreciated. Thanks!

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Airgetlam
7 months ago
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DigitalMusicPersonContributor I
posted in Controllers and Music services
How do I limit apple music levels?

When listening to Sirius XM at regular volume levels, say 25 on a Sonos One, if I then switch to Apple Music IT IS SUPER LOUD AND I HAVE TO TURN  IT DOWN TO LESS THAN HALF, AROUND 10 OR 11 AND THEN HAVE TO ADJUST EVERY SPEAKER IN THE HOUSE.Even setting it to volume 1 is too loud in some rooms. Is there a setting I can change to fix the level disparity between sources?

2027
106rallye
7 months ago
controlav
controlavMaestro
posted in Controllers and Music services
PSA: Spotify Hearts - where do the songs go?

My wife asked me this question, which sent me on a mission:“In the Sonos app when I ‘heart’ a song on Spotify, where does it go?”The tooltip for the Heart icon says “Save to Your Music” - this is a total lie.Hearted songs in fact show up here:In the Sonos app they are under Spotify / Your Library / Songs In the Spotify web player they are under Liked Songs, which is a playlist In the Spotify iOS app they are under Your Library / Liked Songs

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controlav
7 months ago
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chopperflocktonContributor I
asked in Controllers and Music services
advanced network settings

Hi I'm a Sonos partner and system integrator in the uk. we have a Sonos system at a clients house that has a very high level of security on their network, we are having huge issues with latency and the app sometimes taking 2-3 seconds to respond to a comment. I was unable to attend the recent online advanced network course and am unable to find it. can you please generate a case and give me a number so that we can raise this at the integrator - dealer level.  many thanks

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controlav
7 months ago
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JCBostonAvid Contributor II
asked in Controllers and Music services
TuneIn Pro on Sonos

How do I add a TuneIn Pro account (the one that suppresses introductory commercials from TuneIn) to Sonos?I purchased the TuneIn Pro app (NOT TuneIn Premium), and it works fine on the iPhone, but when I add the ‘TuneIn (New)’ option on Sonos, stations still play with lead-in commercials. I don’t want to use the TuneIn Premium subscription option.

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Schlumpf
7 months ago
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SneakattackmediaContributor I
asked in Controllers and Music services
treble

How can I get more treble out of my system?

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7 months ago
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ARHContributor I
asked in Controllers and Music services
Inconsistent Volume Increments in Android App

Howdy folks - Love the Sonos S2 app but it’s had a bug for a while that has gotten on my nerves. With the Sonos S2 App open, you can use the physical hardware buttons on the phone to increment the volume. Every press on the up button increases volume of the selected group, every press on the down button decreases the volume of the selected group. This works fine! The trouble is the selection of the volume increment. When adjusting the volume from a volume of 1, up will increment by 1. 1 goes to 2, 2 goes to 3, etc.  Once the volume is above 10, it begins to increment by 2. 10 goes to 11, 11 goes to 13, 13 goes to 15, etc. Once the volume is above 20, it begins to increment by 4. 19 goes to 21, 21 goes to 25, 25 goes to 29, etc. It also works the same way for decrementing but I don’t think this is ideal behavior. It seems the logic is implement like this:Volume 0-10 → increment is 1Volume 11-20 → increment is 2Volume 21+ → increment is 4But that means the behavior is different for up an

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Corry P
7 months ago
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TheRamblinManRenowned Enthusiast I
asked in Controllers and Music services
I have an Apple Music Subscription with local files downloaded. Can I add them to My Library in Sonos?

I’ve had my Sonos system working ok until recently.  Underwent an ISP change that threw some things for a loop.Where I’m at now is….I have an Apple Music Subscription.  What I’d like to be able to do is download one of my Favorites playlist to the local hard drive.  Then, add that folder or playlist to My Library in Sonos so I don’t have to rely on streaming as much but rather play these local files that Apple lets me use for offline use.  Is this possible with Sonos/Apple?  I’ve been trying my best to add it and it does not work.  It will however recognize files I uploaded to Apple Music (so I guess they look at them as mine), but I can’t get the other local downloaded files to appear.   Any way to do what I’m thinking?  Thank you!

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Schlumpf
7 months ago
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tamouse1Contributor I
asked in Controllers and Music services
Error messeage: "Access to the shared folder "//MYMACHINE/MYMUSIC" is denied - check the username or password"

There is a seemingly related but frozen topic on this from a decade ago. Surprising this is still happening to people. This on a Macbook Pro M1 (16-inch, 2021), running Sonoma 14.4.1 (23E224)I have a shared folder containing all my music which is not an Apple Music / iTunes library. It has read access for everyone.I set in Privacy & Security > Full Disc Access: added Sonos and restarted it.It isn’t connecting, here is the error dialog:I’m not sure what username/password it’s complaining about. I’m giving it the admin credentials.

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Stanley_4
7 months ago
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SgtBobCAVContributor I
asked in Controllers and Music services
Where is Rock Pantheon?

Is it just me, or has Sonos Radio “Rock Pantheon” disappeared?

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L
7 months ago
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KidkongoContributor I
posted in Controllers and Music services
Sender können nicht mehr zu "mein Sonos" hinzugefügt werden

Hallo zusammen, stelle seit einigen Tagen fest, dass ich keine Sender mehr zu "Mein Sonos" hinzufügen kann! Habe es mit unterschiedlichen Radiodiensten versucht, wie z.B. TuneIn und Radioplayer. Es kommt immer die Meldung "Sender kann nicht zu Mein Sonos hinzugefügt werden". Habe daraufhin einige Sender aus "Mein Sonos" entfernt, weil ich dachte, es liegt am Speicherplatz - hat leider nichts gebracht. Die gleiche blöde Meldung! Leider sagt die Fehlermeldung nicht, woran es liegen könnte. Hat jemand auch das Problem und/oder weiss, wie man es lösen kann? Freue mich auf Infos dazu! Viele Grüße aus Norddeutschland!

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Schlumpf
7 months ago
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jbartondexContributor I
asked in Controllers and Music services
Apple Music Playlist Repeat - interrupted playback

Recently moved an audio system to run off the sonos port. Have 7 in total. We have a playlist from apple music of around 350 songs (about 22 hours) and the sonos keeps stopping before the playlist ends. The sonos settings are on repeat and shuffle. I am at a loss to get this to keep playing. The goal is to have the music playing 24/7 streaming from the sonos. Checked in the apple music app and cannot find anything to set the list on repeat or change any settings like that. Any suggestions would be helpful. 

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Sotiris C.
7 months ago
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Taylord1Contributor II
asked in Controllers and Music services
Sonos App S2 on Ipad Mini 12.5.7

Good morning,For 2 days the Sonos app has no longer worked on my Ipad Mini 2 (12.5.7). The Sonos logo appears then the app closes but remains active.Thank you for your reply

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O
7 months ago
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GW326Contributor I
asked in Controllers and Music services
App wont connect

I have 4 Play 1’s, a Boost and a Connect. Wife and I both have iPhones with the app. Her phone has no problem connecting and using the speakers. My phone says it can't connect to the system. When I go to trouble shoot it says it says it see all of my units but when I go through the steps to reconnect, it says it can't connect. Tried uninstalling and re-installing the app. No good. I love my speakers but I have more issues like this over the last couple years than I care to remember. Anyone have any ideas why my phone would have problems and not my wife's? Any solutions for a fix?

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Corry P
7 months ago
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mpsmart87Contributor I
posted in Controllers and Music services
Play local files Solved

The solution is to use an app like HiFiCast.   Cast to 1 speaker and then use Sonos app to add other speakers.HiFiCast also supports .m3u playlists which iBroadcast sadly doesn't.  Also plays at full bitrate which is nice.

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H
7 months ago
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RobcRobCContributor I
asked in Controllers and Music services
Spotify playlists no longer in order

Hello. At some point this morning some kind of update has changed the way my Spotify playlists display within the Sonos app. I arrange my Spotify playlists in alphabetical using the Custom Order function, so they can reflect a large CD collection. Sonos used to mirror that, but now seems to be displaying them - I think - in the order they were last played, which is useless to me and makes the list unnavigable. Could this bug be fixed asap or a workaround suggested? I prefer to just control everything through the Sonos app rather than the Spotify app. Thank you

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8 months ago
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Rickey RocketContributor II
posted in Controllers and Music services
Playing music

Is anybody else bothered by the fact after paying a pretty expensive price for these speakers you then have to pay again to some subscription music service just to listen to music? Seems like for how much each one of these speakers cost (play 5) there should be some way to to actually use the speakers without having to pay for monthly fee. 

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Airgetlam
8 months ago
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SidneyJContributor I
asked in Controllers and Music services
Radio Station

I have been listening to a streaming radio station for several years.  No problem with adding the station to MySonos.  The station appears but when I launch it to play, TuneIn plays 2 commercials and then the radio station goes silent.  This has been happening for a couple of months and I can’t figure out what is going on.  The Sonos OS is S2, V16.1.  Not sure where else to check.  My spotify account works just fine.  Thx for any help.

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8 months ago
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BMCDADContributor I
asked in Controllers and Music services
Streaming FLAC files from Windows Media Player on Windows 11. (701) error.

I’m trying to stream files from Windows Media Player to a new Beam Gen 2.  The server is serving files to other devices without issue on the local network, including  Denon receiver and a bluray player.  I have rebooted the Beam, and I have optimized the wireless to the extent that I can.The error is “An error occurred while adding track to the queue (701).Amazon prime music is working fine on the Beam.  It is my understanding Sonos supports FLAC files.

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Stanley_4
8 months ago
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StevenUContributor I
asked in Controllers and Music services
All spotify suddenly 'Can't find that content'

Hi all,I had Spotify working via SVC on my Roam perfectly. I added an Era 100 today. Now all my Spotify commands returns ‘I can’t find that content’, on both my Roam and Era.Weirdly enough if I just ask it to ‘play some music’ it has no trouble playing Spotify content from my discover weekly list. Even telling me so when I ask it what’s playing.I already tried the following:I already deleted my Spotify link. Deleted the Spotify app + deleted my Spotify link & reinstalled/relinked Reseted the Sonos appAnyone has any other ideas? Specifically got the Era 100 now it finally supports Spotify. Planning to upgrade all my one’s

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S
8 months ago
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CumlibroContributor I
asked in Controllers and Music services
mauvaise qualite audio

En écoute de qobuz, Spotify ou Amazon music, la lecture audio est hachée.  Moderator edit:Google Translate-When listening to qobuz, Spotify or Amazon music, audio playback is choppy.

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C
8 months ago
g2c
g2cContributor II
asked in Controllers and Music services
is there a way to play to Sonos 1 music stored on my Android phone

Simply want to play music from my droid phone to the Sonos. Thanks. Hope it aint nuclear missile science 

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jgatie
8 months ago
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DLanaganContributor I
asked in Controllers and Music services
Apple music - Airplay

I find the Sonos App not to my liking. I would prefer to operate directly from the Apple Music App. I can get to my Sonos Move albeit not consistent but my main systek si not seen by Air Play. Arc, Sonos One Gen 2, Sub Gen 3.

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Ken_Griffiths
8 months ago
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