I have been unable to use my iPhone 11 as well as now my newer iPhone 11 to control my system. It has been about 12 months now not working. The desktop app is working okay. I have done everything to troubleshoot. I have restarted my network several times by unplugging the router, I have factory reset the speakers several times as a last resort, I have deleted and redownloaded the app about 10 times and made sure my privacy settings was set to allow sonos. My network hasn’t changed any settings. The app connects to my system and recognizes all of my devices and occasionally it will let me start some music but then I can’t control the volume or stop the music. I am using version 2 of the app and all my speakers are compatible. I have been unable to reach sonos support for help. Any advice or help is much appreciated.
+19Hi
Welcome to the Sonos Community! And, apologies for the delay.
Sorry to hear of the problem you’ve been having with your iPhone Sonos apps and your Sonos system. You’ve had this issue for over a year, you say? We significantly changed the app two months ago, so it is surprising that you have seen no change in that time.
I’d normally say the best thing to do would be to call in, but as you have had trouble reaching them (they have been busy recently) I’ll see what I can do to help - just be aware that a phone call and a lengthy wait on hold will still probably be quicker than waiting on me! I’m in the UK, so we only have a small overlap, time-wise.
Please recreate the issue and submit a support diagnostic afterwards, letting me know when you have done so here (don’t share the given number, though - I’ll find it without). Please also include details of exactly what operation you were trying to make, where it should have had effect (which room), and what happened (if you see any errors, for example).
I look forward to hearing back from you.
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