Sonos skips over almost all my songs. It doesn’t matter if they are “purchased” on iTunes or “matched” or any other “Cloud Status.”
And, yes, I’ve re-authorized Apple Music, and de-authorized and authorized again, and reinstalled the (new and incredibly crappy) Sonos app on my iPhone, and done the same on my computer.
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And I’ve spoken to the Sonos phone support… and after talking for 15 minutes to someone who didn’t even know what “Cloud Status” was — SONOS, HOW IS THAT POSSIBLE? THAT’S YOUR TECH SUPPORT? — I spoke to a “senior” tech person who said:
“Yes, we know we have a problem. And our engineers are working on it.”
(REALLY? AND YOUR TECH TEAM DOESN’T KNOW IT?)
“And we will call you back and email you once it is resolved.”
(THIS
I SIMPLY DO NOT BELIEVE WILL EVER HAPPEN.”
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IT IS TRULY STUPEFYING TO THINK THAT SONOS RELEASES APPS AND MAKES CHANGES TO THEIR SYSTEM THAT IS INCOMPATIBLE WITH APPLE MUSIC. (It’s Apple-Friggin’-Music! It has 100M subscribers. WTF?)
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I’ve spent thousands on my Sonos system and for the last two years Sonos had repeatedly shown that they just don’t give a crap about their customers who use Apple Music.