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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,124 Topics
  • 55,595 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8124 Topics
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MickSinContributor I
posted in Controllers and Music services
sonos update

I have updated my Sonos app and can now not access my personal music library, which was never previously a problem. What is Sonos doing to fix this?

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6 months ago
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Anonymous
posted in Controllers and Music services
playliste fortlaufend starten

Hallo, auf der neuen app sind meine individualisierten playlisten verschwunden. Wo finde ich sie wieder?Wieso spielt die app eine von idagio importierte playliste nicht fortlaufen ab, ich muss jeder track einzeln anwählen?

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Schlumpf
6 months ago
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callmefrank
asked in Controllers and Music services
Brand consistency??? what is it black & white or gold and black?

Why is the app icon on iphones black and white while the desktop controller is gold and black? Where’s the brand consistency?

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6 months ago
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HipposContributor II
posted in Controllers and Music services
where are my playlist in the new app version

My saved playlist are not available on the new app version? Why I have to use my old iPad with the previous version so I can play my playlist. Also it’s the same with the Queue that is not working on this version.its an absolutely terrible experience using this version of the app.can I get my old version back? As I hate the new version its RUBBISH 

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6 months ago
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Burnzy303Contributor I
posted in Controllers and Music services
unable to finish beam gen 2 set up

Hi.just got the beam gen 2 - but i cannot add it to my system. It says not registered, lets fix it. Plays the chime, then i press the button at the back as instructed, and then it says “adding beam to system” then fails after couple of mins. Im using the latest version of iphone app ive reset everything router, phone, beam. I cant get hold of anyone, live chat i go up in the queue not down.  completely at a loss of what to do, if they hide all features behind an app it needs to be absolutely faultless. does anyone have any ideas? it not i guess ill have to return it which is a shame, as it sounds/looks amazing    Thanks in advancelouis 

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6 months ago
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ApassemardContributor I
posted in Controllers and Music services
where are my alarms????

Hey Sonos, are you guys nuts??? Aren't alarms something your users are using everyday??? It used to be weirdly place already but now it's nowhere to be found!! How do I change my existing alarms now???  Fox this! And make their access prominent Thanks

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6 months ago
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Frank NielsenContributor I
posted in Controllers and Music services
ALARM - Missing.... Calls for an immediate emergency update or roll back !!!!

The key function to most people (Alarm) is missing in SONOS current non-beta update. 80.00… !!!!This calls for roll back of the update ASAP.What are SONOS doing ????????

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D
6 months ago
RXnet
RXnetContributor II
posted in Controllers and Music services
Activez le bluetooth pour permettre à "sonos" de se connecter aux accessoires - Activate bluetooth to allow "sonos" to connect to accessories.

Depuis l'installation de la nouvelle version de l'application sur Iphone (Version 80.00.04), j'ai cette alerte à chaque fois que j'ouvre l'application! : "Activez le bluetooth pour permettre à "sonos" de se connecter aux accessoires." Je n'ai pas de périphériques bluetooth et je n'active donc pas le bluetooth sur mon téléphone. Cela me permet également d'économiser de la batterie et cette alerte est vraiment pénible!Plus d'accès à ma liste de lecture: L'application m'indique: "La liste est vide".Plus d'alarme, plus de réglage du volume avec les boutons du téléphone...Je n'ai pas trouvé non plus comment mettre à jour la "bibliothèque musicale"...Impossible de réinstaller l'ancienne version!Merci à SONOS de résoudre rapidement ces problèmes! ------------------------------------------------------------------------------------------Since installing the new version of the application on Iphone (Version 80.00.04), I have this alert every time I open the application! : "Activate bluetooth to

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RXnet
6 months ago
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PlaysoulContributor I
posted in Controllers and Music services
new sonos app

I cant edit the queue in the playlist im hearing  Theres no true play now in any of my products  Era 300 , 2 move 1 ,  2 roam.    

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6 months ago
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EFCContributor I
posted in Controllers and Music services
New App - music mix

Good day, I so wish I hadn't installed the new app. I am unable to play my artist music mix having installed the new app on my android phone. Fortunately I haven't installed it on my iPad so I can still play artist music mix from there. My subscription service is Deezer. Has anyone else had this issue? Any solution would be most welcome. Thank you 

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6 months ago
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ctrunningmanContributor I
asked in Controllers and Music services
Worst user experience ever!

New S2 App is Horrible! What were you thinking? This launch could not have been fully baked. How did you allow this to happen? So you crash and burn the launch then go run and hide? Very weak, so disappointing. Here’s a thought, fix it, like STAT. 

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6 months ago
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ABfaroutguys22Contributor I
asked in Controllers and Music services
New app update sux!

This new app is terrible. It is so unintuitive. I can’t use it. Please reverse the update.  

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6 months ago
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EzwebbyContributor I
asked in Controllers and Music services
newest software wont advance as it wint update.

Sonos upgraded to the latest s1s2 and the separate Sonos app and now it's saying it needs an update and then it comes back with an error and that's all you can do it says to reboot your router done that it says to reboot your phone done that done everything it says to do and it still won't update so does anybody have a link to the older software the software that was in existence say 3 weeks ago I'll install it manually and go back to the original software until they figure it all out  

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6 months ago
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JF CoutureContributor I
posted in Controllers and Music services
Compatible app

With the new upgrade App Sonos, my IHeart radio and Mixcloud apps don’t work anymore can you help pleasethanks in advance 

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6 months ago
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Steve YorktownContributor I
posted in Controllers and Music services
Qobuz problem

Qobuz had been working fine with Sonos until several months ago. Now Sonos invariably skips through Qobuz tracks until it loads one. And then will skip again.  I don't have this problem with any other streaming services on Sonos. I also have no problem using Qoboz on my phone.  I spent hours on the phone with Sonos support and they haven't been able to help. They keep just wanting to troubleshoot more and more.  Any suggestions?

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6 months ago
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WGRIIProsperContributor I
asked in Controllers and Music services
Adding music on Apple macbook to sonos.

I’ve read the post, but don’t understand where the add a folder occurs. Also, Sonos doesn't show as an app for my MacBook. I have an iPad and phone and still don’t find the music library as it has been stated in all the items I’ve read.

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controlav
6 months ago
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PartybootsContributor I
posted in Controllers and Music services
iOS 17.4.1 cannot get passed "allow access to local network" in Sonos app ver 80.00.04

When selecting the button “Join an existing system” I am unable to advance passed the following message: “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”   I have granted access to Local Network, Bluetooth, and Location.  I have deleted the Sonos app from my iPhone 14 Pro MAX, restarted my WIFI router and reinstalled the Sonos iOS app, and I have shutdown and restarted my iPhone 14 Pro MAX.  No Luck :( On my iPhone 14 Pro MAX the following Sonos System Settings section of the Sonos App reads:Nearby System: “Sonos system found on my {SSID} nework”  and the “Join this system” button is available.  When pressing this button the above message:“Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”   appears and I back in the same situation as pressing the “Join an existing system” Please let me know if I am doing something incorrect or if I need to do additional steps. Reg

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6 months ago
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CorleyContributor I
posted in Controllers and Music services
updated app

Updated to the new app, what a disaster, keeps dropping songs, if I adjust the volume in the app  it the volume cuts out and sometimes doesn’t come back. Songs are playing but they are not showing they are playing. WTF Sonos! If I try and do multiple rooms together, forget it. So hard to navigate around, old app was much easier,  even to use through the Spotify app sucks now, tried to call support but 80 minute wait, what’s that tell you

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6 months ago
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barkinglobsterTrending Lyricist I
posted in Controllers and Music services
Sonos email advertising the NEW APP

Just received an email from Sonos trumpeting their new ‘better than ever’ app… 😂. I’m really amazed that they would have the audacity to send this out with the current turmoil

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6 months ago
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Kees HContributor I
asked in Controllers and Music services
The Service "Familystream" can't add in the new Sonos App

The Service "Familystream" can't add in the new Sonos AppWhen is the solved? It is a know issue, I think so!

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6 months ago
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JohnG666Enthusiast II
posted in Controllers and Music services
For Sonos Management - How Dare You Treat Customers Like This

How dare you do this to us. You put out a misleading and downright untrue advert declaring this new version is so great etc, you must have known how unfinished it is and what the reaction would be?I can’t work out if they are arrogant, ignorant, naive, uncaring or just downright dumb. To think you can get away with this is unbelievable. You already had an app that worked for most people most of the time and you’ve replaced it with something that is not even half finished and renders systems unfit for purpose.I feel sorry for the people on support who are suffering due to mismanagement. We as users are stressed and depressed so I dread to think what the people doing support are feeling having to deal with this pityful offering. 

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6 months ago
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phil470Contributor I
posted in Controllers and Music services
the new app

what on earth have you done to the app! it’s hopeless and I am lost. can’t seem to play what I want where I want and alarms, that I use a lot, still work on current setting but where are they? what a dissster!!!

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6 months ago
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AltairContributor I
asked in Controllers and Music services
Stingray service

The last several days (perhaps even a week) I have gotten no sound when I selected any of my saved Stingray stations.  Yesterday I noticed that the Stingray service is no longer even listed among the services offered.  I really like their music stations.  What happened?

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6 months ago
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Arne1997Contributor I
asked in Controllers and Music services
Sonos playlists

I don t find my Sonos playlists anymore after update app on ipad

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6 months ago
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ward.bContributor I
posted in Controllers and Music services
Sonos CEO and new app

let your voice be heard and send an e-mail straight to the SONOS CEO (ceo@sonos.com) to complain about the horrible new SONOS app until this total mess is fixed.

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6 months ago
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