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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,124 Topics
  • 55,593 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8124 Topics
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essenbyAvid Contributor I
posted in Controllers and Music services
sonos Playlists

I used the Windows desktop add to create a Sonos playlist and can use the app to play the music on my Sonos device.  However, I cannot see the playlist on my iPhone app ( updated new version) or my iPad (not updated).  The iPad only shows Imported playlists.How do I make my Sonos Playlist visible to the iPad app, or the Web based app which also refuses to show it on my iPad browser.The music is hosted on my NAS drive which is SMB1 only but I can browse and play from it using the IPad app.Any suggestions gratefully received.  

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6 months ago
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PinhasContributor I
posted in Controllers and Music services
The NEW app…

The new app. Is simply bad.I am asking SONOS to go back to the old app or make it available for people who want to go back and use it.The new app is full of bugs and it make me regret to have bought SONOS!!!

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6 months ago
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FM1Avid Contributor I
asked in Controllers and Music services
Bug in Sound modifications with app may 2024

When I try to change the Sound, the system randomly only select part of the grouped rooms.. Not very well tested your new app.. 

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6 months ago
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Sachi78Contributor I
posted in Controllers and Music services
unable to use app

Please help,I have recently had new broadband fitted and I cannot use the Sonos app. It’s stating the owner needs to sign in however I am the owner.

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6 months ago
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blackhookTrending Lyricist I
asked in Controllers and Music services
Napster on Sonos Disappeared

Anyone having problems with Napster on Sonos? All of a sudden the service disappeared on my Sonos system.

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6 months ago
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NateLee89Contributor I
posted in Controllers and Music services
Quick Access

How do I access the Sonos app without having to go into it i.e., via my notification bar? Ever since the update I've not been able to see it and I now have to always go into it. I'm using a Samsung S9 android phone by the way.

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6 months ago
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EelContributor I
posted in Controllers and Music services
spotify on android not able to connect to sonos speakers

I have just recently gotten the sonos system n linked the arc, sub n sonos one to my sonos app on my android Samsung phone. I use Spotify and have no problem playing it via my phone, Windows laptop n desktop.The spotify app is able to detect the Sonos speakers, however it is not able to link to the speakers n play through it. It is all connected to the same WiFi network.Is there anything I am missing?

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6 months ago
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Blighty71Contributor I
asked in Controllers and Music services
Sonos New App “Android”

I’ve just updated Sonos App on my wife’s Android phone. I’ve been reading other community comments, where people mentioned they experienced issues. After 30 minutes of playing around with settings (on phone), managed to get Android phone updated. All I’d say to anyone installing new App, ensure;your phone is on same WiFi network as Sonos controller your phone has latest version of operating firmware have patience whilst performing necessary updates (it takes time to finalise settings)Hope this feedback is useful?

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6 months ago
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AsgorathChromatic Producer I
posted in Controllers and Music services
new app and roam cause roam to be seen as 'playing' all the time

Yet another bug in this new worthless app: when the roam is charging it is constantly seen as ‘playing’ in the background. Meaning if I listen to music in another room on other devices it keeps suggesting the charging roam as the device to send music too / play music on / connect rooms too (this need to deselect playing rooms to not join them is a massive irritating bug in a family setting!).The roam doesnt say its playing in the app. But other devices connected to it do see it as playing. As a home assistant user HA shows it playing and triggers its automations and dashboards on it. While no music actually playing on it. also explains why the battery is draining so fast probably seen the new app. It keeps the roam alive in a state of playing without playing music.. 

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Asgorath
6 months ago
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syafiqContributor I
asked in Controllers and Music services
Sonos app

Previously, when I first received my beam and installed, the app is able to detect and do an update. Now the app could not detect my device anymore for future updates. Anyone have this issue?

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6 months ago
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DhellaContributor I
asked in Controllers and Music services
BBC sounds

Cannot get the BBC sounds service to appear as available to me. I am based in uk? Is this something to do with the new app? 

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6 months ago
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MichaM123Contributor I
posted in Controllers and Music services
Playlist nach Update verschwunden

Habe soeben die App aktualisiert. Nun wird meine mühsam zusammengestellte Amazon Musik Playlist nicht mehr angezeigt. Was muss ich für eine Wiederbelebung tun?

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Schlumpf
6 months ago
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Hove1Contributor I
posted in Controllers and Music services
Problems setting up on new sonos app

Since the latest (May 2024) upgrade to the Sonos App my system has stopped working.System consists of:Sonos BoostSonos 1 x 1Sonos 3 x 2The app has so far spotted the Boost but then failed to add it, stating only:We couldn’t find any Sonos products on your mobile device’s network so we can’t set up you [Boost].I’ve had the same result trying to set up the two Play 3’s.Bizarrely, the Play 1 has been set up with no problem. But without the boost or the play 3’s I don’t have a network worth a light.All products have been factory reset and were each individually connected to the router via ethernet during attempts to set up. Mobile device was on the same Wi-Fi network (2.4Ghz) as the boost (am assuming still that Sonos does not support 5 or 6 ghz). Any ideas? ThanksFrank

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6 months ago
Bas_3
Bas_3Trending Lyricist I
posted in Controllers and Music services
remote access to local network?

I’m confused about the new web app. How does this work? Does Sonos have access to my local network, and when did I give my consent for this? Isn’t this a to be considered a data breach? How do I revoke this? 

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6 months ago
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BunksContributor I
posted in Controllers and Music services
sonos system not found after app upgrade

I upgraded to the latest version of the Sonos app yesterday and now it no longer recognises my system and won’t add any of my speakers either! Anyone got any ideas how to resolve this? Is there somewhere I can download the older version of the app?  Thanks in anticipation!

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6 months ago
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BouchmeisterContributor I
posted in Controllers and Music services
Starting an artist mix with Deezer on the new app and less improved app...

So…. I'm trying to start an artist mix with Deezer on the new app… can't do it… no plaing option, only the option to add it to my favourites…. same with tops ongs from an artist…If I select a song, it's the only song in the playlist… not the complete list…Not having this issue with Spotify…Thought this new app should make things better…?Oh yes… and connecting to the rooms doesn't go smoothly as it's supposed to be...

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6 months ago
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Milanese ImbruttitoContributor I
asked in Controllers and Music services
NEW APP and problem to add songs to my Tidal playlist

in the new app it seems that it is not possible to add directly songs to my Tidal/Spotify app. And also it si not possible to create new playlist in my Tidal/Spotify app. With the old app it was veru eady to do this. Please help.

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6 months ago
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fontes31Avid Contributor I
posted in Controllers and Music services
random option on music folder

Hi,With the new sonos app the option of random on my music’s folder disappear. It will be updated or is somewhere else the option of random music files on a folder (local library folder)? 

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6 months ago
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LaineyBContributor I
asked in Controllers and Music services
wont play my radio stations

After yesterday's update, I cannot play any if my usual radio stations

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6 months ago
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Sand DuneContributor I
posted in Controllers and Music services
Sound's great the App won’t work. Great for book ends.

10 years I have had this system no problem's ever, till the new App.  My speakers are now bookends. I planed on buying more and upgrading but not from Sonos. Moderator Edit: We do not allow users to offer or sell any products (Sonos or third party). There are places dedicated for these types of interaction, the Sonos community is not one of them. T&Cs: https://en.community.sonos.com/site/terms 

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6 months ago
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RichardUKContributor I
asked in Controllers and Music services
New App just killed my system on IMac Iphone and IPad

As of 11th May 2024 - My system has just stopped working on all 3 of my devises which must be to do with the App update ? cant update the App on my iMac Cant play music any music on my iPhone and iPad - whats going on?

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6 months ago
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Andy_80Contributor I
asked in Controllers and Music services
New App

New App refusing to find my products Not Connected message everytime.Spoke to the Sonos help desk They got me to reset my network connection on my iPhone. This worked but now the only way to get the app working is to turn off the network connection on my phone and turn it back on.Old ‘brown’app working perfectly on another phone. Ditto the old app on my iMac.I’ve resorted to using a third party app which works first time .

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6 months ago
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RenderdanContributor I
posted in Controllers and Music services
new app no longer connects to Sonos speakers

Since the app update I have lost all abilities to control my speakers. Android build number AP1A.240405.002Old app worked, new one doesn't - nothing else changed.

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6 months ago
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BrokenalContributor I
asked in Controllers and Music services
Carátulas

En la nueva app no aparecen las carátulas de las canciones  Moderator Edit - Translation by Google:The song covers do not appear in the new app

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6 months ago
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dorianwhyContributor I
asked in Controllers and Music services
assistant vocal

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6 months ago
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