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apple music not authorizing

  • 10 May 2024
  • 9 replies
  • 1654 views

I sat on the Sonos chat line until I was offered a solution to this problem. 
Here’s the solution:

  • 1. Open the Sonos app for iOS or Android. 2. Navigate to Account > Content Services > Connected Services. 3. Select the service you wish to remove (Apple Music) 4. Select Remove Service. 5. Follow the on-screen prompts to remove the service from the Sonos system.

  • E

    After that, from the same Account tab select Content Services > Connected Services > Add Content Service > Choose the service to be added, and select Add to Sonos.

This solved the problem for me. 

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9 replies

K

This is very helpful. Thanks. 

J

Not only helpful, but exactly the fix that works! Thank you Steve11sings for putting yourself out there and giving us all the solution. Well done Sir.

That said, I am not overly enthused about the “new” Sonos app. The “old” one, which I have faithfully used for years now wasn’t an app that I would think: if it only could do X. Hey Sonos, if it ain’t broke don’t fix it. But, you upgrade your iPhone and voila this is what you get.  

S

Thanks JJA. The other issue that I still need to fix is that I can’t connect via Bluetooth now. The chat line was backlogged ( 34 people in the queue). 
I love the Sonos device but am surprised that they released an obviously error prone update. 

J

That’s a bummer for sure. You had me booting up my ROAM speaker to check this out. As I wrote, I have a new iPhone so need to reboot or reauthorize many of my connected devices. For the ROAM, I did have to turn off the Bluetooth, then turn back on for it to see the speaker. That worked.

RE home system (I have four Sonos speakers), I deleted the Sonos app, then downloaded it again. This led me through the connect to router, etc. to connect with my speakers. That worked as well. 

Good luck Steveg11sings

S

So I tried resetting the Move 2 by holding the Bluetooth button on the device to trigger a reset. It rebooted and now I can connect my iPad through Bluetooth if needed. Whew !

A

Thank you very much. After years of working, Apple Music has been refusing to reauthorise for the past day,  but following your instructions fixed the problem in a minute.

S

Glad it helped. 

C

Using the Sonos S1 app on iOS after updating iOS with Beta developer program. 
Apple Music will not authorize or re-authorize. Tried removing and adding. 

Thanks

N

I sat on the Sonos chat line until I was offered a solution to this problem. 
Here’s the solution:

  • 1. Open the Sonos app for iOS or Android. 2. Navigate to Account > Content Services > Connected Services. 3. Select the service you wish to remove (Apple Music) 4. Select Remove Service. 5. Follow the on-screen prompts to remove the service from the Sonos system.

  • E

    After that, from the same Account tab select Content Services > Connected Services > Add Content Service > Choose the service to be added, and select Add to Sonos.

This solved the problem for me. 

This wouldn’t work for me . Every time i try to use my sonos system there is an issue somewhere . 
worst product ever made 

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