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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 58,392 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8620 Topics
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nycsfoContributor I
posted in Controllers and Music services
Sonos Radio authorization loop

Sonos Radio is in an authorization loop; the new app is unable to successfully authorize access to the channel. My older desktop Mac OS app which I DID NOT update works fine. Do not update all resources or you will need to wait for a fix to this issue. RE: Sonos Mgmt, please consider that we are paying a monthly fee to have no access to service 

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7 months ago
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MikebullenContributor I
asked in Controllers and Music services
playing itunes music library after upgrade

Despite a lengthy phone call, help was unable to get new Sonos upgrade to pick up my iTunes music library, keeps asking for logins and passwords, which I don’t have. Has worked fine for many years; have added additional speakers at considerable cost, and I now can’t access my 38,000 song iTunes music library!!!so frustrating!!

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K
7 months ago
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JrackContributor I
asked in Controllers and Music services
issue with Sonos app and login on iOS

Trying to setup a speaker, but I need to login to the app again.  When it launches the embedded browser it just is stuck loading login.sonos.  I can choose load in chrome and login loads instantly, but when it redirects into the app it's still on the embedded browser. Removed and reinstalled the app. No changeApp 80.01.30iOS 17.4.1Any other way to get the oauth token into the app? 

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Ken_Griffiths
7 months ago
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UnbelievableContributor I
asked in Controllers and Music services
Mute Button

What happened to the "MUTE" Button  ??????

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7 months ago
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DittmanfamContributor I
asked in Controllers and Music services
sonos amp keeps resetting its volume to 10%

For some reason, my Sonos amp keeps changing the volume down to 10% whenever I play music through tidal. Issue doesn’t occur whenever I’m using Amazon or any other channel Moderator Note - Recorded and removed diagnostics from post

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Ken_Griffiths
7 months ago
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Firefly6518Contributor I
posted in Controllers and Music services
Degradation of Performance

This new app has been a terrible experience to the point where if it is not fixed I will have to abandon my whole house Sonos Hardwired infrastructure. I can barely use the app to control my home. Latency in connecting, if at all. 1-2 min delays in response to action, volume challenges, etc. Etc. When will this be remedied?  

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7 months ago
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Eleanor's MacBookContributor I
asked in Controllers and Music services
The monthly charge

Why am I being charged $19.99 each month for the use of this app? 

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7 months ago
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AcloudTrending Lyricist I
asked in Controllers and Music services
New Sonos 2 App - cant add Sonos One

New Sonos 2 App - cant add Sonos One deviceI Want to setup a Sonos one in a new room on my systemSonos One (flashing green after reset) shows in Sonos 1 appSonos 1 app launches new Sonos 2 appNew Sonos 2 app recognises existing Rooms and devices in that roomBut not Sonos OneBut New Sonos 2 app doesnt continue setting up Sonos One - Sonos One flashing greenNew Sonos 2 app will not allow any new speaker / component to be added nothing happens when I make this selection

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7 months ago
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tony.mjContributor I
asked in Controllers and Music services
Access to Music Library

I have been over seas for the past few weeks. When I came back I was no longer able to access my Music Library. Has anyone else have this problem? What’s going on?

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7 months ago
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Fat BuddhaContributor I
asked in Controllers and Music services
Cant play network tracks

I can connect to a network hard drive as I always have been able to, but now with the new app when I select a track to play nothing happens.

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7 months ago
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zennTrending Lyricist I
posted in Controllers and Music services
How to reindex music library

Since the ‘new app’ was released, I’ve been unable to reindex my music library - option no longer there.   There have been at least 2 updates of this new app, and still it’s not back.  C’mon Sonos. You are supposed to be cutting edge.   

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7 months ago
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GaraldContributor I
asked in Controllers and Music services
Sonos app crashes

Hi all,I just downloaded the Sonos App on my Android phone yesterday so as to be able to use two Sonos/IKEA,Symfonisk bookshelf speakers I got recently. Unfortunately, while the app does detect the speaker I've turned on, it always crashes while on this screen: What to do? I have no other Sonos devices. 

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7 months ago
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BWalsh33Contributor I
asked in Controllers and Music services
new sonos app. constantly defaults to wrong speaker

Next time your company decides to make a “brave” decision about changing your app, I’d suggest making sure it works prior to rollout. It is so annoying that getting music to play on a certain speaker is basically a frustrating game of cat and mouse.  Trying to trick the app into not playing on the default speaker is beyond frustrating.  A premium speaker system with a crap app basically becomes a crap speaker system.  Do better. 

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7 months ago
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oda3078Contributor I
asked in Controllers and Music services
I want to downgrade to S1

I want to downgrade Sonos product to S1 when will this be possible? unfortunately has updated to the new app

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7 months ago
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Meh1982Contributor I
posted in Controllers and Music services
New Sonos App (version 80) - sonos confirms Boost is busted

I hadn’t been able to connect to my system with the iOS app except randomly (Mac controller was working) since the new app came out. After several failed “help” calls, the rep today confirmed that:they broke the boost with new app their engineers are working on it the solution will come out…in the futureThe temporary workaround:Disconnect the boost from the router Unplug it from the power supply (yes, even though it’s not connected) Make a direct Ethernet connection to one of your speakers from the router (this might be painful depending on your setup)…I used my sound bar Power off all your speakers aside from the one in (3) for ten seconds Then power them back on  Hopefully your system is available in the app controller after they bootA little disappointed I didn’t try removing the boost on my own, but in my defense, my system had never worked without it. Anyway, I hope this saves at least one person the hour and a half call wait. Godspeed,

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7 months ago
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mm2Contributor I
posted in Controllers and Music services
Change to iOS Group Selection?

You used to be able to select multiple groups of speakers - for example, Upstairs and Downstairs, to play to all of the speakers in those groups. Now, it doesn't seem to allow for multi-select; you can only pick one.Is anyone else seeing this behavior with the iOS Sonos app? Trying to pin down if it's a bug with my system or a change to the app's behavior.I created a new group as a workaround, but that's not nearly as flexible as the old system.

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monkeyville
7 months ago
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bjcc54Contributor I
asked in Controllers and Music services
Sonos and Synology BeeStation

Just bought a Synology BeeStation and tried to connect Sonos to it but I keep getting the error “Unable to add the music share //192.1.168.1.112/Music”.  Tried on my Mac and my iPad but get the same error. My Sonos devices are using the S2 OS as are my Mac/iPad applications. I have been using a Synology DS214se for many years and Sonos connects to it no problem. I contacted Synology support but they seem to think it is down to my Mac/iPad using smb1 instead of smb2 or smb3. They suggest I disable smb1 on my devices but that seems rather drastic.Anyone else managed to get Sonos talking to a BeeStation?    

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jgatie
7 months ago
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llgContributor I
asked in Controllers and Music services
sonos app will still not install move 2 - do I return it for the second time?

I returned my move 2 bought last month waiting for new app to fix problem will not connect.   Saw new app and bought move 2 again and got to install and work once and now not system is setup and tried everything -resetting app, reinstalling (now on 10th time) and it does not connect. What in the world is going on.   Bets buy gives you 15 days.  Do I return this again?  Waiting online 1 hour for help.   This is insane.  No one is answering the forum.   I have had Sonos for years with no problems.  No with new Sonos is app no way can get it to work.  I have spent so much time and tried every “fix” online by others.  What is the resolution?    Will return again if no one answers this

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7 months ago
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GreenlandProdigy I
posted in Controllers and Music services
Music Library, SMBv1 removal - why?

Many users report that their Music Library has disappeared.  The reason for this (in most cases) is probably due to the so-called SMBV1 file sharing protocol being removed.  Many older systems use this protocol. File sharing is now via SMBV2/3Many older systems cannot be updated to use the new protocols.  Users will need to purchase new file sharing devices.The reason for this change is based on security concerns where the smbv1 is regarded as a security risk.  This is true in so far as a system has already been breached via another external route (there have been no recorded instances of a SMBv1 impacting Sonos systems in the last decade). Essentially, the change which has affected so many is another ill-founded and poorly implemented characteristic of the S2 wonder update. Never mind, you can now listen alone to your Arc soundbar by purchasing the new $500 headphones.  It's not all bad! 

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7 months ago
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MikebullenContributor I
posted in Controllers and Music services
itunes playback

Please just tell me when the new updated Sonos will be able to play my extensive iTunes library; the whole reason I invested in Sonia in the first place!!

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Airgetlam
7 months ago
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saconickContributor I
asked in Controllers and Music services
New sonos app - volume control

I can’t see the volume number directly anymore when I adjust it. I have to click on another icon in order to see it. Is there a way to see the numbersagain? 

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7 months ago
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RobjonContributor I
asked in Controllers and Music services
Sonos Beam

After upgrading to the new Sonos app, the app cannot find my Sonos Beam (Gen1).  Sonos Beam is connected to my Sony Bravia TV.  TV sound is coming through Sonos Beam, but no music from my Sonos app.  Sonos products are connected to my WiFi network.  Sonos One and Sonos Roam products are recognized and working on my Wi-Fi network.  I’m only having a problem with Sonos Beam not showing up.  Also, when I select the Sonos app on my Samsung Android phone, I get a message “No products found” for a second and then my system apps show up which works, but is very annoying.  I’m wondering  if I should just reset all products and start from scratch.

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7 months ago
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An AmericanTrending Lyricist I
posted in Controllers and Music services
Will Sonos ever support older systems with the “fixes” for the new May 7, 2024 app?

I personally believe Sonos will never offer app fixes for those of us who spent thousands of dollars over the last 5-6 years and use speakers older than the Roam, Era and Move speakers currently for sale. It appears that Sonos’ only interest lies in supporting their new headphones, as well as current and future speakers. We are screwed…. 

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7 months ago
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DreiøeContributor I
asked in Controllers and Music services
My Sonos 1 app wants me to connect to the Sonos 2 app

My son has a Sonos system that uses the Sonos 2 App. I have a Sonos 1 system. The two systems are registered on the same network. My Sonos s1 app constantly wants me to upgrade to the s2 app and blocks me from using my s1 system. I know its is because the s1 app discovers my sons speakers/soundbars and wants me to change. Problem is, I don't want to change and the app doesn't allow me to use my s1 system. What to do? Do I really have to establish two networks to sepate the two Sonos systems such that my S1 app does not discover the other system?

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7 months ago
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RetiredinPDContributor I
asked in Controllers and Music services
editing Pandora on Sonos

How do I delete a Pandora station within Sonos like I used to?

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melvimbe
7 months ago
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