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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,622 Topics
  • 58,411 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8622 Topics
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andrew_131Contributor I
posted in Controllers and Music services
OMG the lag in the new verison. Please stop the lag. !

New update lags on button push for so long (pressing play for example), I loose my patience and press again assuming it didn’t register the first button push. Only to find that it plays and then responds to my second touch and pauses again immediately 😡 Same for volume, skip, and selecting songs, all lag roughly the same. Sometimes my button pushes take 2-3 seconds to happen. what happend to this amazing system ? It’s like we went back 15 years to the dawn of this tech. poor show Sonos. 

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7 months ago
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Paulk72Contributor II
asked in Controllers and Music services
local music

Since search doesn’t work for my local music, and was never good before.  How do I scroll thru my playlists when browsing,  There used to be a bar that would help jump to a letter?

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Bumper
7 months ago
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LoveBeanTownContributor I
posted in Controllers and Music services
Sonos app resolution!

Resolved problem of re-adding Music Library and Itunes Playlists by adding Apple Music; the recent updates wouldnt let me re-add my Music Library; I was never able to add Itunes Playlists; BUT -- I now can by simply adding Apple Music to Sonos;

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7 months ago
Ted the wonder dog
Ted the wonder dogTrending Lyricist I
posted in Controllers and Music services
couldn’t leave without telling you.

As some of you may know I bought a blue sound system to replace my unserviceable Sonos system, well I gave my Sonos to my brother who’s son has set the system up for him, however he didn’t use Sonos “software” (if you can call it that), he has the system working flawlessly using an app called SONOPAD and an app called SONOPHONE..It works very smoothly and is pretty to boot.anyway I had, had enough of SONOS as a company so BYE BYE.👋 

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7 months ago
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MiamiTrending Lyricist I
asked in Controllers and Music services
trueplay and playbase not working since update

I have a playbase, sub gen 2 and two play 1’s as rears setup as surround. When I try to trueplay, it gets to the spot where it says “next you’ll hear A series of tuning sounds…” I click begin tuning and nothing happens.. any ideas how to resolve this?I’ve tried the “play Spotify” for a minute or so before trueplay.. does not work.

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7 months ago
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LtdanjContributor I
asked in Controllers and Music services
Guest access

My Sonos updated, and now if I have a guest come to my house, they are asked to sign into my account to use the system. Is there a way to let them use the system without signing in?

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7 months ago
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mgflyerContributor I
asked in Controllers and Music services
sonos frozen

Sonos totally frozen, deleted twice no result, keeps saying something has gone wrong, yes it certainly has it was the moment they changed the app.

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7 months ago
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MSherrattContributor I
asked in Controllers and Music services
Spanish internet radio not streaming in UK

My Spanish internet radio stations are no longer working in the UK.  These include Blue Marlin, Ibiza Sonica, Ibiza Global Radio, Costa Del Mar - Chillout. All other TuneIn stations from outside the UK seem to be working fine and Ibiza Sonica is steaming fine when you go to their website. If you search for Ibiza Sonica in the Sonos app it comes up as a Sonos Radio station but won’t play.   Is anyone else experiencing this issue?   Thanks   Matt

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7 months ago
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Mpas11Contributor I
asked in Controllers and Music services
why the new app is a big *

I never seen an update of something which worked very well to become the worst app !Alarm removed, increase or decrease volume doesn’t work correctly, one minute to change the radio….this update was done to torpedo this service !RIP Sonos*Moderator Note: Modified subject in accordance with the Community Code of Conduct.*

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106rallye
7 months ago
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kirkfarmer17Contributor I
asked in Controllers and Music services
New mobile app

To whom it may concern at Sonos: You HAVE to roll back this new mobile app. It doesn’t work and it is ruining your reputation for quality. Signed, a long time Sonos user and advocate

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7 months ago
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V.AlexContributor I
asked in Controllers and Music services
Autoplay with Sonos Five.

After the last update of the application (version 80.01.11) a few days ago, the autoplay stopped working and in the settings I can no longer find the Autoplay setting.I use a turntable connected to the sonos Five with an Aux cable.Can anyone help me out? Thanks 

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7 months ago
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HighlandyetiContributor II
asked in Controllers and Music services
Give us a rollback option until you fix the app

These forums are littered with loyal users who have invested thousands on Sonos systems over the years not to mention their  time in curating playlists only to have a wholly unwanted ‘update’ pushed onto to them to lose basic functionality, but not to worry apparently it’s all on a roadmap.  A roadmap! For basic functions like adding/deleting from a playlist, an equalizer, alarms.  This should all be in day 1, I just can’t understand how this was approved for release.

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7 months ago
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SilvikContributor I
asked in Controllers and Music services
Apple music mediathek

Aple music Mediathek is no longer reachable after upgrade! Do i habe to change the system as i can no longer listen to my music?

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7 months ago
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samraafContributor I
asked in Controllers and Music services
shuffle button gone in areas of apple music after update.

After the new app update, the shuffle button is gone from de “songs” section in the Apple Music library.  before the update I used to go to songs and press shuffle. No that option had disappeared.  can this be re added in a future update? 

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7 months ago
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MansoContributor I
asked in Controllers and Music services
Add products…argh

Dear Sonos,I’ve been a customer for 13 years with multiple devices…Sonos Play 5 Gen 1, Play 3, One, Symfonisk etcGot annoyed a few years ago when you dropped support for some of my devices with the new app forcing me to upgrade. But, being a tech guy myself I could kind of understand that you needed to move on. Supporting 10 year old HW is hard. A few years have passed and I decided to refresh and use the upgrade discount. I bought two Era-300 to replace the devices from 2011. Trying to set this up has been an utter nightmare. It is absolutely unacceptable for products in this price range. I’ve spent a total of 7 hours and I’m still stuck. I have one Sonos One and one Symfonisk and two new Era-300. My wifi network is in mint condition, 250 mbit internet. I’ve never experienced a blip in connectivity on any device, ever. Beautiful unboxing experience and devices 👌👍 I created a new system for the first Era-300. Experience was shakey as hell. I got errors, try again, resets, try again. 

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7 months ago
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KB49Contributor I
asked in Controllers and Music services
Android App Subwoofer support

The new app for Android lacks external subwoofer connection or controls completely for the Amp.

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K
7 months ago
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DubceezContributor I
asked in Controllers and Music services
Spotify and Sonos speakers

Why do Sonos (Sonos One, and Roam) struggle to connect and stay connected to Spotify? It has been doing this every day this week. It used to just happen every so often, but now it won’t connect at all.Actually, it eventually connects several minutes after the attempt was made, but then it turns back off… on, off, on, off… it will do this several times before disconnecting all together.  Sonos, great sound, bad everything else. 

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7 months ago
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AlbertscaContributor I
asked in Controllers and Music services
unable to add surround speakers

Help! I bought two Symfonisk speakers to complete my surround sound setup with Arc and Sub. Today I went crazy trying to configure them... without success. After many attempts, I managed to update the software (by installing the app on my PC) and now the app recognizes them. However, I can't configure the surround sound...  Most of times I start the adding process and it so with a network error after 3 tentatives. Sometimes it goes on but hangs on until I kill the app.I've tried everything: resets, connecting the Arc via cable, disabling the 5GHz network, removing a repeater that might have been causing interference, assigning a static IP, moving them closer and farther from all routers and the Arc... No way. Any ideas? Thanks a lot.  Diagnostics sent. #***********Other screenshot when app stops after first step to add surround.Obviously speakers where on and network ok. All are connected to a wifi fritz 4040 used as repeater in a mesh network.Moderator Note: Combined posts, recorded a

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7 months ago
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Frankie1246Contributor I
asked in Controllers and Music services
How to shut off the music?

HOw do I shut the music off? I used to be able to click on each room to shut it all off, When I do that now the app says No Output Selected. Select where to play this audio

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7 months ago
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CoppockContributor I
asked in Controllers and Music services
amazon music

When using Amazon music on the Sonosit plays just the first 30 seconds of the song and then moves to the next song. It will not play the entire song

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7 months ago
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BBBBBBContributor I
asked in Controllers and Music services
new app unusable

New app garbage unusable.  Stop hiring Microsoft developers.  Used to be the best,  now its a easte of money.

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7 months ago
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JosDecCollaborator I
asked in Controllers and Music services
App update issues

I am yet another totally frustrated and angry SONOS customer, I have been forced to update to the new app which I find to be completely useless and unfit to fulfil the reasons for me buying into SONOS in the first place. When I bought the speakers (at significant cost) It was on the understanding that I would be able to curate and play MY OWN music library, I can no longer do that with this new totally rubbish app. I have no interest in streaming or using any other source other than music I own.Local music library……gone.Playlists…….. gone.ability to create a new playlist…..gone.Ability to control speakers independently…….gone.respect for SONOS……….gone.Me as a customer??? (Pending the “fix”!)  

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7 months ago
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M1kelContributor I
asked in Controllers and Music services
Cant see my amazon music library changes on sonos app

Hi,Relatively new user. If i make changes to My Music on Amazon Music, im not seeing the changes in the sonos app. Im thinking it may have something to do with reindexing but the instructions on the web for how to reindex dont work or appear on my version of the app…Mike

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7 months ago
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HAZZA2016Contributor I
asked in Controllers and Music services
New App

Could I have the old app back please? The new one is nearly unusable. It is clunky, unreliable and sometimes has a mind of its own. I have iOS.

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7 months ago
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GBXContributor I
asked in Controllers and Music services
Missing Napster playlists

The Sonos app is dreadful. I’ve been a fan of Sonos products for over 13 years but this latest release is dreadful. My Napster service appears then disappears and my playlists that have been carefully crafted over as many years have been lost. 

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7 months ago
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