Controllers and Music services

So after this horrible update the artist list stops at J alphabetically? Anyone else use this and have this experience? Reaching the end of the line with Sonos 

SiriusXM message “Something went wrong.  Try again.” Have deleted, reinstalled and reauthorized app.  Have multiple Sonos systems and only have this issue at one location.  I get all the way to the channel and then try to hit the play arrow and this is the message I get. 

Your app is not only very bad in terms of functionality (disappeared functionalities, bugs everywhere..) But also a technical disaster.. Got now my battery drained and warning from my phone.. Have you really tested something before release? 

Do Sonos publish any technical documentation anywhere? Specifically I’m looking for: A list of error codes and what they meanDetailed requirements for a CIFS share to be eligible to be added to a music library.  If not, why not?

After the most recent sonos update, I cannot add symfonisk bookshelf speakers to the app.I have tried: reseting devicetransferring ownership to same account Any other ideas?? @sonos any rep can comment on this?

I have just updated Sonos and it won’t play on my mobile or Mac - with the app or the online web page.I get a message saying ‘Something went wrong’.I have a party tomorrow!!!what can I do?

While you’re fixing the app to actually work, could you make the time counter easier to use so that I can pause and rewind a podcast as desired. Now, I have to go to the desktop controller and move the counter with mouse. How I miss the old controllers.

The following is a copy of the email that I just sent to SONOS’ CEO.  There was no other address on the website, and I am tired of waiting (multiple times) on hold.I might have sent this to tech support, but there is no address listed on your website - only yours.  Just as well.  I tried calling several times over the last couple weeks, and the shortest wait time was 45 minutes.  Unacceptable.  I have a SONOS One that has worked splendidly for several years since I bought it.  I'm sure you're aware of the issues with the new app, and they have affected me as well.  I can no longer get it to connect with my network, and I have combed through your support section as well as multiple other blogs, done multiple factory resets of the speaker, multiple reboots of both the speaker and my router, deleted my old account and set up a new one under a different email, deleted and reloaded the app on my phone twice, and tried connecting the speaker to my

Is it just me that can not get this new App to download

My SONOS App screen has frozen apart from the status window which refreshes at the bottom my IPhone screen. The radio still plays on my speakers when manually selected. How do I reset the App to regain control?This is a recent problem and I have not changed anything on my SONOS or IPhone.

I can’t control anything on the new app. Appalling delays in starting, moving on tracks, adjusting the volume or stopping the music. It’s a disaster. The old app was much better at these tasks. What have done?

 I cannot get past "Access to shared Folder is denied……Was on the phone with Sonos but when we became disconnected, they didn't call back.I've used Sonos for over ten years but this is a new annoyance.  

I doubt this will cover any ground that hasn’t already been covered but I am at that stage where I just need to air all the problems and issues I have after the disastrous May update and all the subsequent updates.I’m no expert in these matters but know enough to at least set up and use Sonos and also connect up a NAS drive to play my music library. All the speakers operate wirelessly. My broadband connection is fast and there are no reception dead spots in the house - it’s a bungalow. The speakers are 2 x Play 3 plus a Playbase, sub and 2 x One which form myTV room sound system.Whilst the app has never been perfect, it was at least generally OK and fit for purpose. A few little niggles and issues here and there but nothing that couldn’t usually be fixed by simply resetting the app, rebooting the router or turning Sonos products off and back on.After reading about all the problems with the new update I simply reverted back to the old version of the app. I have m

It’s the 4th of July, having a get-together and NO MUSIC!!!! Ever since the new software update, Sonos hasn’t been playing anything. I’ve done everything, including removing and reinstalling the app. Any other work arounds? THIS SUCKS and now I’m thinking a new sound system is in order 

Hello all,I'm lucky enough to have 2 tablets. I kept the old and working app on my first Android tablet and have the new app on my latest addition.My favorites are grayed out on the new app and are totally unusable. This was, by the way, the only published possibility to keep the custom radio streams following  the decomissioning of the old TuneIn service.At the end, one cannot add or edit custom radio stations and even use the old ones. And when the user uses the old app, playing those custom radios is randomly cut after a few seconds or minutes resulting into an cryptic error message.Has anyone been able to solve these issues?By the way, congratulations to Sonos to have trashed an slightly imperfect app to replace it by this actual nightmare.

Hi hive mind. Anyone currently experiencing this or has experienced it?I can login to Sonos using any browser on my Mac or Windows. I can’t on my phone or iPad. I can if I use Google search but not Chrome on my iphone but that doesn’t help as of course the Sonos app will only use the default browser. It doesn’t matter if I use the app or the browser as the start point.

Ever since the new sonos app update I have been unable to add my siriusxm canada acct to sonos. It was fine before the update. When it updated, it dumped SiriusXM. I have tried everything I know of and cannot get it added back as a sonos service. Help. It keeps telling me check your internet service, meanwhile other stations are playing. Obviously I have internet

Sounds like a few people have this issue, but playlists are no longer working in the app. Tried on a few devices. All updated. Sometimes I get the message “something went wrong”. Sometimes it loads but nothing will play. See screenshot. Tried restating all Sonos devices, uninstalling the app, restarting iPhone.  

Each time I attempt to update the music library on my Sonos System the library completely disappears and had to be reconnected by entering NAS path details. Is anyone else experiencing this problem?

I’m not sure when this started, but I noticed it today. When I load a playlist from my Amazon Music account within the Sonos App, it plays ten songs and the stops with an error that there is information missing from my Amazon Account, go to music.amazon.com to fix it. I log in and everything looks fine. If I delete and re-add the service, it works again for another ten songs then stops. I am a full Amazon music subscriber, not prime or free. 

I'm wondering if it is in the cards with any of your future updates to change the way the playlist looks.  Or give customers the option to view either way. The current view of playlist under Sonos Favorites. See picture A. Is not user friendly and is difficult to scroll through the large font and pictures. Especially those with many playlists. It should be more like a summary line view  Like when you see when you click edit playlists. See picture A.It was better before you guys did the new update on the app so I'm hoping you guys will bring back the older view, it's easier to navigate through. Thank you hopefully we'll see this soon  

I need help how to manage to play different music playlist simultaneously in 2 different speakers. Before to upgate the app this was no problem. Now, since the app is updates, looks is not possible to do this + I receive more and more a the message "something went wrong"…This is not confortable!  

Hi all, SInce early June 2024, my Sonos app on Android is stuck in an infinite update loop. The app says a software update is available, asks to start the update, when I initiate the update the app says that my system is up-to-date, I then click on end and I’m back at square 1 where the app says a software update is available. I’m not sure if this refers to an app update or an update of the speaker software. I can’t get out of this loop. I can only send diagnostics. My Sonos app is completely unusable. I have to go through the Spotify app to use my speakers.I uninstalled the app, updated my android firmware, unplugged all speakers, reset the wifi routers. My system is 2 x One, Sub and Boost.  Do others have the same issue? I couldn’t find a recent post about this. 

For those who have been using the Sonos proprietary(ish) file sharing built into the about-to-be-deprecated Windows desktop client (SonosLibraryShare.exe), here are the steps to enable Windows 11 ‘native’ SMB file sharing (applies to Windows 10 with some nomenclature differences). Godspeed to all.If you’re running an up-to-date version of Windows 10 or 11, you’ll automagically get SMBv2 which is forward-compatible with Sonos. (SMBv1 and SMBv2 discussed at length elsewhere in these forums).1. Switch your LAN to “Private Network”Settings > Network & internet > Ethernet/WiFi- Select “Private Network” radio button2. Enable file sharingSettings > Network & internet > Advanced sharing settings- Under “Private networks” (current profile)

Since the update I have continuous connection issues to my Sonos system costing thousands of euro. The answer it seems is to wait a number of months for Sonos to sort it. It’s an absolute disgrace, typical big brand treating its customers like crap. Only way to influence is to hit them in the pocket. I  was considering a soundbar plus new speakers and second sub for surround sound. Bought Samsung surround system instead to match my Tv. Is the sound quite as good…probably not but it works without the hassle and BS !