Would like to further encourage a response from Sonos on this subject. I am in exactly the same position as the poster above. I use Plex to play from a >60k song library but since the app upgrade I have been unable to enter all but the first 2000 songs of my library on the app and it doesn’t have the range and versatility of the previous Plex on S2. Are Sonos seeking to address this or is it a Plex problem (in which case I’ll go and bother them)?

Same boat — I would really like to see some communication around this. I have over the last 8 years bought a total of 12 Sonos speakers which obviously represents thousands of € of “investment”. I really love the products and while I too was similarly disappointed by the recent app update, I am really looking to understand what local playback means. The Plex + Synology combination is also my preferred way of listening and it is completely broken right now.

Since we use iOS devices in our household, we can make do with Airplay, but restoring the Plex functionality is really what I want.

I was always impressed with Sonos’ long term support for their products and to me, this includes software. Recent events have really made me question my perception here — it just feels reckless and like an unforced error.

I am really excited for a lot of what Sonos is doing also with new products — but for now buying/upgrading more Sonos gear is out of the question for me until it is more clear if Sonos intends to support local libraries going forward.

Sonos have nothing to do with the Plex integration, that’s all on Plex. When Sonos talk about Local Library support, that is nothing to do with Plex.

Its not obvious to me what the actual problem is with Plex in the new app, can someone elucidate?

iBroadcast.com still works fine in the new app, and that has a similar integration with Sonos.

Sure, they don’t make the integrations — but they make the platform. Since the app update, I can‘t switch libraries anymore, search doesn’t work, every other action fails or times out. None of this happened with the S1 or S2 app.

So for whatever reason, the update has turned something that worked well into something that barely works at all.

Platform vendors introducing breaking changes is a normal thing, of course. That’s why you usually have beta periods where 3rd parties can make sure their stuff works with the upcoming release. For all I know you’re right and Plex had plenty of warning and failed to update their integration. But given how the rollout of this update has gone, from here it looks more like another mishandled piece of change management.

I don’t think you’re correct, controlav.  Sonos presented my Plex library alongside the local library, I think that was a choice that Sonos made to support Plex.  The Plex server is running on my Synology NAS and serving the contents of a large (~60,000 files) mp3 library.

The difference was that the Plex library didn’t seem to be size-restricted in the way the local library was, so it worked much better in the old world.  When the update came down, everything stopped working.  I could see maybe 5-10% of my local library and nothing in Plex.  I immediately reverted to the last working version of the Sonos app.  I suspect that I will be riding that train as long as I can and then sending my Sonos equipment to the landfill, as I haven’t heard anything that indicates it will ever work for me again.

It was nice to get an apology email, but I don’t get the sense that anyone cares about people who buy music anymore.  Streaming services or bust, I guess.