Hello,
I wonder could someone help me with this issue.
I have a new router and broadband provider and cannot connect my Play 1 wirelessly.
With an Ethernet cable it works.
I've done a factory reset several times and cannot get to the end of the adding process.
After a reset it's 50/50 whether the Play can be detected but when it is detected, I get the chime and everything seems to be going smoothly. Then when I am asked for my wifi password I get the error:
"Your mobile device couldn't connect with your Play 1...."
And I'm back to no device recognized.
I've tried switching the network with the Ethernet connection as per instructions but no device is recognized.
I'm on the latest Android app. 5G fibre broadband. I tried to call Sonos technical support but the wait time was 50 minutes!
Could there be something I'm missing? Thanks.