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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,118 Topics
  • 55,566 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8118 Topics
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MrWhite22
posted in Controllers and Music services
Temporarily lose speaker in S2 App

My set up is 1 x Play:3 hardwired creating a SonosNet with a number of Play:1/Sonos One dotted around the house.I have 2 x access points in the house for the S2 controller to connect to (same SSID etc.)I often get the following situation.  As an example, I’m playing music in the kitchen (this is the only room playing).  I open up the app to stop the music.  The app shows every other room and what was playing - that is you can see the album/radio station image - but the kitchen will be completely blank, so I can’t use the controls to stop the music.It can take up to 1 minute for the room to “kick in” so I can see the album/station and use the controls to stop the music.This isn’t restricted to the kitchen, it’s whichever room is playing.Anyone else seen this issue?  Any idea how to resolve?

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6 months ago
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JManuelContributor I
asked in Controllers and Music services
Can't connect to CBC Radio & Music on new iOS app

I just installed the new iOS app. I’m able to connect to all of my services using the updated iOS app except for CBC Radio & Music.I have no problem connecting to CBC from the latest Sonos app on MacOS. Additionally, if I make the connection from MacOS, I can see and manage it from the new app on iOS.Any idea what’s going on?Thanks,John

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6 months ago
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nat1nat1Contributor II
asked in Controllers and Music services
New Sonos App can't find my devices - help

I downloaded the ‘redesigned’ Sonos app and it can’t find my 2x S1, Boost and S3 devices. Factory resets allows them to be found but ‘there was a problem linking them to your account’. Using the old S1 legacy app tells me now I have to use S2. Basically I’m now unable to use Sonos. I am on iOS so I can’t download the old app. Can anyone help?

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6 months ago
Bumper
Bumper
posted in Controllers and Music services
New App Coming May 7

https://www.theverge.com/2024/4/10/24125866/sonos-new-app-features Sonos PR team leaked some details of the upcoming app redesign. Need to update for the incoming headphones 🤣  “Sonos will release a substantial update to its mobile app for both Android and iOS on May 7th, The Verge has learned. Based on screenshots provided by people familiar with the company’s plans, the app is receiving a fresh coat of paint. Sonos is also working to make product setup easier and strengthen connectivity between its many speakers. As always, the specific release date is subject to change if the company encounters any last-minute issues.The revamped app will roll out as an update to the Sonos S2 app that the company released in 2020 when it forked off some of its oldest products and left them on the legacy S1 platform. It changes up the current S2 app design by ditching the bottom navigation tabs and putting everything onto one central homescreen. Sonos is also adding several quality-of-life features

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6 months ago
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LithyContributor I
posted in Controllers and Music services
Sonos App - When will I be able to use my Arc?

Full story of my experience here: https://www.reddit.com/r/sonos/s/mDsP6CGaEA Genuinely looking for some support/answer from Sonos on the expected timeline and communication plan to affected users who have devices that can’t be used at the moment. Can anyone from Sonos provide some information for those of us that have devices that can’t be used/connected because of the botched app update? 

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6 months ago
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sighProdigy I
asked in Controllers and Music services
catch 22? To remove my Port (eth -> sonosnet gateway) and use wifi have to upgrade to latest app from old app…

I’m wanting to remove my Port from my setup as it is no longer being used for music playback and is just acting as an Ethernet to Sonosnet gateway.I disabled the automatic updates so am still using the 16.1 version of the app and matching firmware, so didn’t expect any issues adding a WiFi network. Unfortunately when trying to manage networks in the old app, it blocks and requires an app update to continue… but the latest app currently has no network management until some unknown time in the future. Am I really stuck and expected to have to keep the Port as a gateway until Sonos get round to adding network management to the latest app at some point in the future? My other Sonos devices aren’t in convenient locations to wire them back into my switch.  

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sigh
6 months ago
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GimblettContributor I
posted in Controllers and Music services
Airplay grouping not working with new app.

I can no longer group an AirPlay enabled Sonos speaker with a non AirPlay enabled Sonos speaker.  I presume this is another drawback of the new app as I can still do this on my PC app which hasn’t been updated (and won’t be either!).  I know the app has not been Sonos’ finest hour but I haven’t seen this particular issue mentioned so I wanted it logged.  I don’t suppose there is any workaround until the app is replaced?

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6 months ago
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Skip500Contributor I
posted in Controllers and Music services
App Total Failure

Taking away my ability to play my music library is a total failure when it come to you knowing your customers. I have two full surround set ups and play 1 in every room. I have always been a huge fan off SONOS. Ready to sell it all and move on. App sucks and the person responsible for the change should be fired 

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6 months ago
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PartybootsContributor I
posted in Controllers and Music services
iOS 17.4.1 cannot get passed "allow access to local network" in Sonos app ver 80.00.04

When selecting the button “Join an existing system” I am unable to advance passed the following message: “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”   I have granted access to Local Network, Bluetooth, and Location.  I have deleted the Sonos app from my iPhone 14 Pro MAX, restarted my WIFI router and reinstalled the Sonos iOS app, and I have shutdown and restarted my iPhone 14 Pro MAX.  No Luck :( On my iPhone 14 Pro MAX the following Sonos System Settings section of the Sonos App reads:Nearby System: “Sonos system found on my {SSID} nework”  and the “Join this system” button is available.  When pressing this button the above message:“Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”   appears and I back in the same situation as pressing the “Join an existing system” Please let me know if I am doing something incorrect or if I need to do additional steps. Reg

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6 months ago
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eegg7777Contributor I
asked in Controllers and Music services
YouTube Music displays the first 100 albums only

Sonos Support,YouTube Music displays the first 100 albums only.Do we know when this will be fixed? There is a recommendation in another thread to remove and re-add the service, but that didn’t work.If I open YouTube Music in a browser, I can see all my albums. If my browser can do it, the Sonos app should also be able to.This is more critical after the latest update, as it is no longer possible to connect to a music library on a network drive.

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6 months ago
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the ZiGTrending Lyricist I
posted in Controllers and Music services
NO LINE-IN

since the app updated it is impossible to use my LINE-IN function … how can SONOS get it so wrong ?

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6 months ago
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LizzyMContributor II
asked in Controllers and Music services
Troubleshoot Group One SL & Play 1

Help please:My Sonos, since the update, will no longer “group” my One SL & Play 1.  Is this another thing that the update has wrecked and will this be remedied? 

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6 months ago
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J m freemanContributor I
asked in Controllers and Music services
when will playlists work again?

When will play lists work again?

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6 months ago
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MiyaContributor I
asked in Controllers and Music services
spotify premium is not working on sonos

I have connected and updated Spotify to Sonos, but the error message from Sonos via the speakers is called Spotify Premium cannot be used at the moment, try again later

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6 months ago
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MorinContributor I
asked in Controllers and Music services
mise en veille

Bonjour J'ai installé la dernière version de l application sonos 2 du moi de mai Je ne trouve pas comment Appliquer un compte a rebours ou mise en veille le soir au couché Ce qui oblige à l éteindre au premier réveil Ou se trouve la solution ??? Moderator Edit: Google Translate- Good morningI installed the latest version of the Sonos 2 application from MayI can't find howApply a countdown or sleep timer in the evening when you go to bedWhich means you have to turn it off when you first wake upWhere is the solution???

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6 months ago
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AmirYashContributor I
asked in Controllers and Music services
Sonos Port

Dear , I can't add the Port to the system after the update. Thank you for your help

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6 months ago
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whydidipayforthisContributor I
posted in Controllers and Music services
Sonos Incompetence

I have spent a lot of money on sonos products. The last update has made my investment almost worthless. My question is do I have any legal recourse? Any advice would be appreciated.

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6 months ago
Stanley_4
Stanley_4Lead Maestro
asked in Controllers and Music services
Web App Minimum supported screen size?

So all I can get with the new Web App is a nice note “Unsupported Screen Size” So very helpful.Why has Sonos decided not to share the minimum supported screen size with us users?Is there a better solution than trying to open the Web App on every device I own and seeing which ones are “good enough” and which aren’t?

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Bumper
6 months ago
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Dan FreeneContributor I
posted in Controllers and Music services
Latest Update FAIL..!!!!!

Dear Sonos. We are proud Sonos users and have 8 Sonos products installed throughout our townhouse in Sydney. Everything working in harmony with the amazing Sonos Functionality until 4 days ago we updated to your latest app firmware update, and have had 4 days of utter “hell” with everything from incredibly slow reaction times to linking with Music through Spotify and SoundCloud. To randomTracks being dropped into and on top an already playing song. Separating speaker systems that have been melded with calculated intent. AND, have left a very lovely Sonos One that cannot be reconnected to the system. Your update is a FAIL. Be better SONOS! Get to work Fast, iron out the bugs, or else risking a long serving customer moving to a better and way more reliable product with an interface that actually works. Please respond promptly.As you tell from tone - Not Happy. Dan Freene Moderator Note - Removed personal information

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6 months ago
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EdgeContributor II
asked in Controllers and Music services
Latest Controller

Hi from down under in New Zealand. I have now joined the chorus on the multiple issues with the latest controller. I am lucky if my controller (on my android phone) connects and when it does it loads up & moves as fast as a slug. Secondly, every 2nd or 3rd day it fails to connect and the only way i can gain access again is to to turn off/on my Sonos system and do a a reboot, and just to make it more challenging on some days after doing this i have to reboot my phone as well.Can we not just have the option to have the previous controller (which ran smoothly) as an option & when will these issues be sorted?Its driving me mad :)

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6 months ago
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PhillipaMContributor I
posted in Controllers and Music services
Can't set up Sonos 1 even though I get through the chime and to the final stage

I’ve spent about 3 hours trying to set up my Sonos One (the first Sonos product I’ve owned). I’ve created my account, gone into add speaker or component in the app and although my product is immediately found, I have not been able to setup my Sonos. I literally must have tried about 50 times.  I get to the chime part and get a message to say audio password didn’t work, so enter the pin from under the speaker. When I do that, it says ‘finalizing connection’ for a while before always ending up with a ‘Could not setup’ message. I’ve tried with three different phones!!! And I’ve even tried with the ethernet cable connected and it still doesn’t work. Any help/suggestions? Have I just got a dud one? I have tried customer support (in Australia) twice, but both times was on hold for ridiculously long times (1hr 50m the first time and 1 hr the second time). Both times I ended up having to hang up because I was going into meetings.  

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Stanley_4
6 months ago
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spjohn43Contributor I
asked in Controllers and Music services
new app

The new app will not allow me to add a new speaker to the system". It keeps cycling to allow Sonos to network. Sonos is checked and already accessible to the network and system. What to do?????

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6 months ago
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chuffie2112Contributor I
asked in Controllers and Music services
can no longer use my pair of Moves at work since update

i can no longer use my pair of moves at work. I only ever use these at work as i have a pair of Play 5s at home.have done factory reset, re installed app: everything i can think of. The app will not even connect to them separately anymore.Earlier tonight managed to connect one, tried to add stereo pair, said complete ( along with announcement sound) but only one speaker worked. Tried resetting everything, now i cannot connect at all.

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6 months ago
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KozmicKyleContributor I
asked in Controllers and Music services
new app

As if this new app, I can no longer get audio input from the TV not from the play5. I can choose them in the app, but there is no sound.   Why did they release such a crappy app?

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6 months ago
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FredskiSoundsEnthusiast I
asked in Controllers and Music services
Where is the Music Index stored, on a Sonos device or in the App Controllers?

Just curious,When we Index our externally attached Music Library, where does Sonos store the Index?  Does each App controller have it’s own Index, or is there one master Index stored somewhere and shared with all other App controllers?  Is the index stored on a Sonos device that requires the use of memory? Also, does the Album Artwork come directly from the Library or is it also stored somewhere in a Sonos device or controller?The reason I ask; wondering if a large Music Library Index could eat up memory on older Sonos devices that have limited memory and perhaps cause playback issues?

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Stanley_4
6 months ago
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