Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 27,929 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4250 Topics

Kalisz01
Kalisz01Contributor I
posted in Controllers and Music services

Radio not working Rmf Fm

Hi i can’t switch my favorite  Radio Rmf Fm and Radio Zet its polish radio. The radio does not work when I updated the application . Please help me

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P
3 years ago
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Old_geezerContributor I
asked in Controllers and Music services

Why can't I add my music library to Sonos on my Macbook Air running latest MacOS Big Sur ?

I’ve followed the Sonos  instructions for adding my music library to a Mac using the Sonos Controller for Mac  app - Sonos S2. But after thinking about it for a few seconds the app returns the message:Sonos was unable to add the music folderThe computer “Barrys-Macbook-Air” cannot be found.Q1. Why can’t the app find my computer when it’s been  installed on it ?   Where did it get this computer name from and can it be changed ?According to “About this Mac” on my machine it names my computer as : Barry’s MacBook Air  Note the apostrophe s and the use of spaces rather than dashes between words, which is subtly different from what the sonos app says it is looking for.  Incidentally, according to my Plusnet hub the name of the  my computer on the home network is simply Barrys-Air with an IP address of 192.168.1.92Q2. I don’t suppose it matters too much what names are used for the computer, just so long as the Sonos app and anything else that wants to access it uses the correct numerical IP

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J
3 years ago
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sjmf1982Contributor I
asked in Controllers and Music services

SiriusXM not updating

SiriusXM channels won’t update artist and song while playing.  Started about 3 weeks ago.  

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N
3 years ago
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tenomerContributor I
posted in Controllers and Music services

Unable to play - Connection to Spotify was lost

As the title says, I have a problem playing anything from Spotify. So far I have tried following:Connecting my Sonos Play 1 with wifi Connecting it with wire Restarting Sonos Restarting the router Deleting spotify account in Sonos appa and adding it again Deezer working perfectly Radio stations work perfectly Spotify on my phone works perfectly Spotify on my PC works perfectly If I try to play music from spotify app, it stucks at connecting to my living room speker and nothing happens Clearing the Queue didn’t helped Updated both Sonos and my application to the last versions Spotify free was tested mybe month ago and it was working, now i paid for premium and it doesn’t work

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Airgetlam
3 years ago
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lilyblueContributor I
asked in Controllers and Music services

Audible Library Organization

Is there a way to order/organize the Audible library on the Sonos app? Every time I want to listen to a book, I have to sort through any number of other books. I’ve called Audible but they can’t help and suggest that I call Sonos.  I have over 50 titles in my library. There are 3 of us in our household so we have a lot of books and read for different reasons and at different paces. 

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8
3 years ago
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MO DeadheadContributor I
asked in Controllers and Music services

Sonos devices not in Windows Controller after wifi router change and Macafee Total Protection installation, Music Library won’t play

Before:   Three Sonos devices, Play 1, Play 3, and Connect: amp. Sonos Windows Controller installed on my desktop, Able to play music from Music Library, and life was good. Connect:Amp hardwired into Ethernet network, other two wireless. Then: I installed Mcaffee Total Protection on desktop, and and changed my wireless router from Google Fiber provided wifi to a Google Mesh Wifi network. It took some doing, but I was able to get all three devices to come back up, streaming works fine. The problem:   Windows App does NOT show the Sonos devices like before, trying to play from Music Library from my IPhone or Ipad returns “Server Cannot be Found”, and won’t play. I saw that Mac Total Protect can cause firewall problems, so I turned Firewall off, but no change. Looking at my Google Fiber network diagram, Sonos devices are there, but now grayed out, and designated “Disconnected”

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M
3 years ago
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DpurpleContributor I
asked in Controllers and Music services

S1 music library not updated after Catalina update

As many other the music library on my Mac/S1 is not updating with Cataline. I have unplucked, restarted, remove and added new path but no update available to the music library. Did anyone find a solution to this? Or is their no solution other than the Air play via Apple TV?   

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D
3 years ago
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joealessiContributor I
asked in Controllers and Music services

Late Radio Shows

When searching for radio shows in the 'Podcasts & Shows' option, most of the radio shows are really old, for instance, today is 22nd December, when I search for Robert Elms' show on BBC Radio London (his show is on 6 days a week) , the last show is 1st December! Who's fault is this, Sonos', Tunein, or The BBC? Same goes for the Radcliffe & Maconie show on BBC 6Music. Frustrating. 

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Airgetlam
3 years ago
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FestkaramellContributor I
posted in Controllers and Music services

I keep connecting to somebody elses Sonos system

I own a Sonos speaker, and my landlord has like 3 speakers in his part of the house. I'm trying to connect to my own speaker but it's only connecting to my landlords speakers, I cant find my own. I've tried resetting both the speaker and the app, but nahh. How can I stop this from happening? Also, can I prevent him from seeing my speaker even if we're on the same WiFi? I am SO annoyed! Please help! 

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controlav
3 years ago
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MyggenzContributor I
asked in Controllers and Music services

Cant find spotify in the add service list. And i cant play from spotify directly

I need help to find out what happened when i updated to sonos S2 app.i recently bought the s3 sub and then i had to move the playbar over to s2 app. And now i cant pmay music from spotify to the playbar

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Airgetlam
3 years ago
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NickbassmanContributor I
asked in Controllers and Music services

Old Audible account pre-Amazon

Greetings. I started to use Audible back in the day before it was bought by Amazon. I therefore have old username-based access to Audible, not access based on my Amazon password. Sonos insists on automatically connecting me to Audible via my Amazon account though, bypassing the many audiobooks I have under the old username account. Anyone had this problem and know what the solution is? Many thanks. 

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Airgetlam
3 years ago
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smiley4hireContributor I
posted in Controllers and Music services

Have issues playing one of my Amazon playlist

I have 6 playlist on Amazon that I listen to using my Sonos system. I can play 5 of the playlist with no issues but lately 1 of the 6 playlist will not play.  I get the msg, Requested Operation Failed.This has never been an issue till 2 wks agoI have already updated Sonos and reauthorized Amazon Music.Does anyone know what I can try.  Could it be I have too many songs in the playlist.  I have approx 200 songs but it’s never been an issue before.

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Airgetlam
3 years ago
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madsenoTrending Lyricist I
posted in Controllers and Music services

Still struggling with MacOS Catalia and Imported Playlists

I have made updates to my playlists in the Apple Music app on the Mac.The updates do not appear in the Imported Playlists in the Sonos controller app, not after reindexing and not after deleting the music library in the app and adding it again.I’ve verified that the Apple Music app does have the music and library files where I assume they are - on the NAS.Sonos 12.2; MacOS 10.15.7.Setup/actions:Made changes to some playlists All music and index files are on \\(server)\music\Sonos and that is where Apple Music is pointed to The Music Library.musiclibrary file on the NAS in this location is the one that Apple Music updates when I do changes to the playlists (at least, the date/time stamp on it changes) Updated the music index on Sones: Playlist changes not reflected I have an iTunes folder under (user)\Music on the Mac itself Deleted the music library on Sonos Added both the local harddrive (empty) music library and the NAS library After going through the indexing, the playlist did still

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Rowena B.
3 years ago
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oli3778Contributor I
asked in Controllers and Music services

Sonos One Surrounds stopped working no sound.

Resolved

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O
3 years ago
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willpomContributor I
posted in Controllers and Music services

701 Error WD MyCloud OS5

I’d been getting a 701 error after setting up a Play:5 1st gen after moving. Couldn’t figure what it was.In the meantime I’d upgraded the WD MyCloud EX2 Ultra to OS5 just before moving when speakers were packed. Appears to be WD setting.See WD forum post here https://community.wd.com/t/adding-music-from-a-networked-share/257933

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W
3 years ago
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RobSSContributor I
posted in Controllers and Music services

"The connection to Stingray music was lost"

I am starting yet another thread on this common topic to convince Sonos and Stingray to work out their kinks. This is beyond frustrating. One minute the service is working fine; the next, that annoying message comes up about being unable to play due to connection being lost. Nothing changed, so why is this happening? It’s been a constant annoyance ever since I got my first Sonos speakers a couple of years ago. FIX IT!!! Over the years, I have unplugged and plugged in the router, unplugged and plugged in the speakers, unloaded and reloaded Stingray. All software has been updated. Even if that works, it’s temporary. Totally unsatisfactory performance. Diagnostic: 2137151423.  

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B
3 years ago
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KrylonBlueEnthusiast II
posted in Controllers and Music services

Error 1002 Apple Music

I’ve searched and found multiple topics about this but they’re older and can’t be responded to.  Sonos has chimed in and said they’re working on a fix over 3 years ago but here we are in December of 2020 and it’s still not working properly.  Is this ever going to be fixed? Any solutions or work arounds that I may have missed that don’t include creating smaller playlists?

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Simon B
3 years ago
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paulmoreno34Contributor I
asked in Controllers and Music services

Spotify doesn't play for 15 seconds

Hi,For the past 2 weeks every time I play off of Spotify there is no sound for the first 10-15 seconds and then it will start playing.  It looks like it’s playing on the app but no sound is coming out.  I tried resetting my router.  Any other tips? Paul

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Paul A
3 years ago
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Falcon52Contributor I
asked in Controllers and Music services

Top Tracks on Sonos using the Tidal service

The play all on Tidal thru my Sonos just stopped working.  It plays just one sone and stops.  Before it went thru all the songs of the artist.   The top tracks works on Spotify but just stopped on Tidal in the last week.  What is the issue?

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Mark P
3 years ago
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r9mcgonContributor I
posted in Controllers and Music services

Stream What You Hear Problems

Hi allI’m trying to use the ‘Stream What You Hear’ application to stream from my Windows laptop to my Sonos SL 1 but it’s not working,SWYH looks to be running, but the Sonos controller app can’t seem to play the stream: It attempts to connect but nothing happens and it fails - no error messge.The SWYH record function is working so I think that end of things is ok.I followed these instructions:https://www.howtogeek.com/292842/how-to-stream-any-audio-from-your-pc-to-a-sonos-player/ Has anyone had similar issues?Thanks in advance.

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3 years ago
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equalizer81Contributor II
posted in Controllers and Music services

In playlists imported from Music app for macOS, songs with accented letters in their titles won't play

In my Imported Playlists imported from Music app for macOS (Version10.15.7) using a .xml file, songs with accented letters in their titles show up in the imported playlists, but they show up as their .mp3 file name rather the song title, they don’t show their cover art, and the songs won’t play. The same tracks are indexed fine in the music library on Sonos and play with no problem when not played in a playlist. Has anyone found a fix for this? Thanks!

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R
3 years ago
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WJDavisContributor I
posted in Controllers and Music services

No Longer Seeing YouTube Music (YTM) Created Playlists

I am a premium subscriber to YouTube Music (YTM). I love the playlists that YTM provides and maintains. I have added many of them to my Library for quick reference. Yesterday, all of the YTM created playlists are no longer appearing in my Library through the Sonos app and the Sonos application on my Mac. They DO still exist when I connect directly to YTM.I spent a decent amount of time with Sonos Support last evening resulting in an open case, currently with no resolution. Did this happen to anyone else?

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Rowena B.
3 years ago
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AChittendenContributor I
asked in Controllers and Music services

Help Playing Music Stored locally on galaxy S9

When I set up the Sonos app originally it accessed the files in my Music folder on the phone just fine.  However, I recently have made changes to the folder and the Sonos app will not update.  Tapping Update Music Index Now in settings asks me to confirm that I want it to scan files and then does nothing when I tap OK.  Deleting and reinstalling the app made no difference.  Moving the Music folder to break all connections and then putting it back made no difference.  The original display of files remains unchanged no matter what I do.  I can’t find any way to make updates that actually works.

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Rowena B.
3 years ago
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bbgContributor I
asked in Controllers and Music services

Sonos S2 won't index my music library

I have been trying unsuccessfully to get Sonos S2 to index my music library which is located on an external drive on my IMac. I have given Sonos full disk access and added it to allowed firewall connections as recommended on the Sonos site but the app will still not index my library. The same set up was used on the S1 app with no issues?

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Annazel S
3 years ago
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lk201Contributor I
asked in Controllers and Music services

Problems connecting to S2 app/Spotify/Alexa

Hi all, I have a sonos beam which has been working perfectly for over a year. Over the last few weeks I have had multiple problems including not being able to connect to the S2 app, spotify connect and Alexa not playing music when asked (even though the request is acknowledged). I can occasionally get music to play through airplay although this is patchy at best.I have tried resetting on multiple occasions and am able to set up a new system but the same problems persist.I have a feeling it has something to do with the S2 app but am now unable to set up the beam on the legacy app.My beam is essentially a nice looking brick at the moment so any help would be very much appreciated!

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Airgetlam
3 years ago
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