Controllers and Music services

Hi Folks. It is fair to say pre mandated Sonos upgrade, my Play 1 worked a treat. Since the upgrade it keeps telling me I am not logged in when I am, failing to detect WIFI ( even though all non Sonos services are fine). It also flashes up , ' no wifi detected ' even while it is playing a podcast. I have uninstalled , reinstalled, unplugged, factory reset ( the threads tell you that is ' game over ' for your device but the Help section gives it as the option to use when all else fails) . All else has failed…Some of the replies seem to tell users by Factory resetting they have disabled their product permanently, why suggest it in the help section if that is the case?? Forget connecting to a rep, ' none available' over & over. I have not changed my WIFI/,Router or anything else and now have a device which does not function. Any suggestions please?  The reviews are terrible for the upgrade, but things seem to be getting worse. Love my speaker, fru

bonjourJ’ai une sonos 3 et une enceinte move 2.je n’ai aucun soucis pour les piloter en wifi depuis mon Pc windows.par contre les appli se ferment sur mon Huawey et le samsung de mon amie, parfois avec un message “aucune enceinte n’a été détectée” mais le plus souvent simplement un retour bureau.L’appli tourne toujours en arrière plan mais impossible de l’afficher : elle rebascule en arrière plan systématiquement.J’ai désinstallé et réinstallé les appli et vérifié les mises à jour depuis le Pc (car sur les téléphones elle ne reste pas ouverte assez longtemps pour le faire)… je suis à bout d’idées et lassé de ce système qui marchait parfaitement bien jusqu’à la nouvelle appli qui en plus est moins bien.Avez vous un conseil à me donner ? une manipulation à faire ? Merci par avance pour votre aide. Moderator Edit: Google Translate- Good morningI have a sonos 3

I have downloaded the latest Sonos app but I still can’t access my playlists off of my Windows 10 desktop computer.  I can access my music just fine, also located on said desktop.The Sonos website instructs me to go “from the Manage menu and select Music Library Settings.  I found something called, “Your System MANAGE”; I assume this is the right place. From here, the Sonos web instructions say to go to the section for “My music folders on Sonos,” select + (plus) on macOS, or Add if you are using Windows.”  Under the “Manage Menu” I don’t eveb have an option for Music Library Settings at all.  I have “About Your System, Alarms, Audio Compression, Date & Time, + 6 other items.”I have an iPhone 11 running the last iOS.How do I import my playlists folder from my PC which disappeared when Sonos released its latest app?Thanks. 

What's wrong with SONOS?!? Nothing works in this so called new app…Can we have refunds on the hardware?

J’utilise Sonos Play 1, je ne trouve pas dans l’application la station radio France Bleue pays de Savoie Moderator Edit: Google Translate- I use Sonos Play 1, I cannot find the France Bleue Pays de Savoie radio station in the application

Updating the app on my phone brought back those options after Update-ageddon but they are still missing from my Samsung tablet. It's running Android 14 and UI 6 and 80.04.05 of the Sonos S2 app.  Why? 

My Roam SL has been removed from APP.After reset it and reconected to my WFI the problem is not resolved, still missing in APPwhy ? What is wrong in the procedure ?I checked in the router configuration an It is present in the router. I rebooted the router but nothing happen.Any additional info?

The previous versions haven’t been amazing at this. But since the last update, the app is incredibly slow at showing the current status of the system. For example, showing the current track playing when it’s been changed.  Is it now routing differently?

Hola a todos.Tengo 4 Play:1 y 1 Playbar, distribuidos por la casa. El problema es que a veces al poner una lista de reproducción (Apple Music), las canciones suenan un periodo de tiempo, una veces 50 segundos otras 10 segundos, tienen una duración exacta, y salta a la siguiente canción sin terminar la que estaba sonando.He actualizado todos los productos y sigue pasando.¿Alguien puede ayudarme?Muchas gracias!! Moderator Edit: Google Translate- Hello everyone.I have 4 Play:1 and 1 Playbar, distributed around the house. The problem is that sometimes when you put on a playlist (Apple Music), the songs play for a period of time, sometimes 50 seconds, other times 10 seconds, they have an exact duration, and it jumps to the next song without finishing the one that was playing. .I have updated all the products and it still happens.Can anybody help me?Thank you so much!!

The next batch of restored features was originally advertised as being available mid-June.Well, mid-June came and went, but no sign if the updates.Next, we learn these have been pushed back to July, due to ‘testing issues’.Its mid-July now and it would be interesting to know when the next update will be released.Could someone from Sonos enlighten us, please?

Hi.  The new app does not work properly on my Android phone.   When I try to open the app, all I get is a black page, a white page or a black page with the Sonos logos with both S’s cut off.  The app will just hang in this state for hours.  I have tried restarting my phone, re-installing the app, and opening the app from the “app info” page.  Anyone else had this problem and found a solution?   Thanks.

Hi AllAlthough i have no interest in downloading the new(Not improved) App atm due to a few teething troubles...😆, do you download from the app store ?My Sonos app on the phone is just a Black disc with no access to it , funny i have a Beam, 2 Ikea surrounds and a Roam for a few years now and most of the time the sound is great but using the app was never great especially with Spotify very flakey skipping tracks, music just stopping etc.. i did think it was just bad luck but seems the app has always had problems  CheersWayne England 🏴󠁧󠁢󠁥󠁮󠁧󠁿

The search function doesn’t work in the new app, all services seems to be up and running. Tried everything, uninstall/install of app, reboot of network. The search function is working fine on my iPad with the old app (orange one). Anybody knows how to fix this?

Grouping rooms just doesn’t work. It adds rooms you’ve not selected (not great when that speaker is in the bedroom and the wife is trying to sleep). Removing speakers from a group just causes the app to hang and takes several attempts. Frequently skips songs or returns to beginning of playlist (especially when adding or removing speakers). Seems to have removed the existence of my Sonos Boost and I have no idea how to get this back, this is causing additional connectivity issues that the Boost had previously solved. Constantly seems to default to playlists being on a loop, I don’t want this to be the defaultI am sure there are many many others bugs I have not yet unearthed, but this is a very bad update, please provide the opportunity to roll-back until you have fixed these errors. Sonos is not cheap and the ability to group/ ungroup sets of speakers with ease should be the bare minimum for the user experience. Such

FWIW, here’s a tip for those whose Sonos app (iOS) does not see their music library. This has been the case for me since the original app overhaul. My very large music library is stored on the D: drive of my desktop PC. The workaround for me is to stream something — anything — from the app and then the “Your Sources” header suddenly reappears (where previously only “Your Services” was visible) and my library with it. It’s galling to have to do it this way but better than nothing. I realise that it might be because my PC could still be using SMBv1. However, the app is such a dumpster-fire that for the time being I am going to stick with this workaround rather than experiment further. I hope this helps anyone who has had problems getting the app to recognise their stored media.

Message saying I must reauthorize Sirius but I keep getting an error when I try.

The new design is not user-friendly:To play a radio station, I have to 1) click on Sonos Favorites, 2) click on Stations: View All (pointless), 3) scroll through a bunch of large unalphabetized images to find my station (hassle), 4) click on my station, 5) (and then the kicker) still have to click on Play! I should be able to just 1) click on a tab or Sonos Favorites and get an alphabetized view of the small icons (so one small scroll will show all of them), and 2) click on the station to make it play -- DONE. The info for the station should be a 3rd click. It makes no sense station info would take priority over play and cause an extra click EVERY TIME you play the station. All of this makes it incredibly labor intensive to flip through stations. Recently Added for Favorites should be something I can turn off, minimize, or move out of sight. I have it on the Home page already, and yet it’s right on top of all my stations every time? I should be able to

This morning my app is not seeing any components.  The app looks weird. I rebooted my android but it didn’t help. I uninstalled and reinstalled the app but it didn’t help. I never have trouble using my system.  I added my pair of playone speakers with the app via Bluetooth but they indicate “not connected”.   I am out of things to try.

Am I missing something here or is it impossible to click on a song while browsing an Amazon playlist to immediately have it start playing?  If so, how did this simple feature get overlooked. Like seriously? You have a system you need to control using an app, your app should work flawlessly. Seriously get a new app team cause your current team sucks. 

I cannot seem to connect to Apple Music. 

the app says: Unfortunately, a connection is not possible. Please try again later.when trying to add a speaker to an other group of speaker; all play together for years now;never had these problems in the old app; seems to be a step back … ?

Hi I moved homes and set up (a subset of) my Sonos devices again as a new system.  When I left my previous place I hadn’t disconnected the app / passed on ownership of previous system etc. ie had just packed the hardware and turned up at new place to install.The products are all working fine but my previously connected music services (Spotify and Apple Music) have disappeared from the app. They don’t appear in the app or in the search function. I am on iOS.  I have tried the following alreadyReset app delete and reinstall app install app on different phone  try the mac app shut of system + router and restart add a new service (thought old ones might just reappear)I am on the latest app / OS. Any one else have a similar issue ? 

After the horrendous recent update, which completely lost my local music library, I checked the Sonos update page (https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates), and among the supposed (Allegedly)features available as of May 21 2024, it listed “Improved Local Music Library playback of foldersConsidering that I couldn't access my library at all,  I wondered what possible improvement there was, so I had an online chat with tech support. They seemed as though they had never heard of anyone having this problem, which was amazing to me as it is all over the forums and on the Internet, so I'm not alone. I submitted diagnostics as requested, and their response was  that it was due to a "legacy share" support link, and referred me to this Apple link: How to dis

sub mini will not register and also will not show on my system page, HELP!! i am thinking of taking it back to the store, i have spent so much time on this , i have a beam gen 2 as well.I expected a lot better from such expensive items.

When will Sonos either: retract this last release and restore to the last version that worked or Fix ALL the bugs and problems?I have never in the last 25 years seen such a complete mess rolled out to customers. This new app doesn’t work as well as the very first release Complete garbage.