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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 56,048 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8201 Topics
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wayneo123Collaborator II
posted in Controllers and Music services
Sonos censoring posts related to the headphone release

Sonos are now censoring posts on the topic of the headphone release stating that posts are off-topic.The comments so far are along the lines of “I will not buy these until the app is fixed”Nothing offensive (ie effing and jeffing) in the comments, yet they still are censoring feedback.Shame they do not spend as much time beta testing their app code as they do on censoring customers.  

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Corry P
6 months ago
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DandyhandsContributor I
posted in Controllers and Music services
New wifi. New app. How do I add my Sonos Ones?

I have just had my router replaced. Ending up having to factory reset my pair of Sonos Ones.Now I am trying to add them via the app.  Getting the message that it can’t ad them because they are not connected to my home wifi. How do I add them to my home wi fi?

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6 months ago
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SRAVICHANDERContributor I
posted in Controllers and Music services
not connected post recent update

The app keeps saying “sign in as a the system owner”this problem has occurred post recent app update 

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6 months ago
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BastigiContributor I
asked in Controllers and Music services
managing the volumeof your sonos system

In the past - about 8 years ago - it was possible to manage the volume of your Sonos system by using the ‘plus’ and ‘minus’ buttons on your smartphone. Due tue an update of the Sonos app, it wasn’t possible anymore. From the 7th of may, Sonos released a new Sonos app, and I hoped Sonos reintroduced this function. Unfortunately still the only way tho manage the volume of the Sonos system is by swiping on your screen (to the left and right) of your smartphone. I hope, that Sonos in the future will consider to reintroduce the old school function by pressing the plus and minus buttons! 

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jgatie
6 months ago
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MrWhite22
posted in Controllers and Music services
Where are the network settings?

Trying to update my setup from SonosNet to WiFi, but under the Network → Manage Network options, there’s just a blank screen.  Was expecting “update network” according to the help article. Has this been removed in the new version of the app too?

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Corry P
6 months ago
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valshaContributor I
asked in Controllers and Music services
Play5 (gen2) + Play1 (3 pic) via AirPlay

Good day i have Play1 (5pic) + Play5 (gen2).Play5 (gen2) can play music via AirPlayI create a group Play5 (gen2) + Play1 (3 pic) and when i am trying to use all this group via Airplay ONLY Play5(gen2) is playing music!!!!Previously, there was no such problem at all, i am using Play5 (gen2) + Play1 (3 pic) as a group and music playing perfect!!!

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Jordec
6 months ago
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SladestAvid Contributor I
asked in Controllers and Music services
ALARM DON'T SHOW THE STATION

Hello, With the new App i have mulptiple alarms for each day of the week. The problem, now is we cannot see the station with each alarm right away.  It is only indicated: LIVE STATION  instead of the name or the station’s logo. Can you do something, we should see it as first view and step.What is going on with this problem ??

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Sotiris C.
6 months ago
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EricpatContributor I
asked in Controllers and Music services
spotify album library not showing up on new sonos app on ipad

Using the new Sonos app on my iPad, my Spotify album library does not appear.  Spotify playlist appears in library. All other functions of Spotify and Sonos work fine.  Just can’t see my spotify library albums.  This is only happening on my iPad.  Problem does not occur when using Sonos app on android phone.  Have removed and down fresh installs of both Sonos and Spotify on iPad.  Have disconnected and reconnected Spotify.  Have signed out and back into Sonos.  This one problem remains.  Suggestions?

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6 months ago
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POG2023Avid Contributor I
asked in Controllers and Music services
"Something went wrong"

Sonos is becoming unworkable and unlistenable with a "Something went wrong" message now a standard feature while trying to change radio stations. 

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6 months ago
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castallaLocal Superstar
posted in Controllers and Music services
NEW! The Sonos ECHO Chamber Service

Save time and effort when starting a new topic about your complaint, request, anger or congratulation to Sonos.  Add your post here, it may be ignored and unanswered.  Thank you for your cooperation.----------------------------------------Make Sonos Great Again----------------------------------------

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6 months ago
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castallaLocal Superstar
posted in Controllers and Music services
Search & Browse

This feature actually works!  Well done 😜

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C
6 months ago
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Andy44516Contributor II
asked in Controllers and Music services
sub mini will not assign to Beam

My sub mini is showing as not assigned in the app. It keeps failing when I try to assign to my beam, although it will assign to 2 other speakers I have in other rooms. I have reset everything to no avail. Any suggestions?

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6 months ago
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MapmanContributor I
asked in Controllers and Music services
I have 2 music local music libraries

I have 2 local music libraries. Since the error code 913 problem, which I fixed as per this community topic, one library will load and one will not when I add them using the Sonos app. I am on a windows 10 laptop. I a moved a file from the library that will not load to the library that does but that file will not load. Most of the files in the old library have been loaded from CD whereas the library that loads have been MP3 downloads. I am not sure if this is a red herring.

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6 months ago
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ddddssss66Contributor I
asked in Controllers and Music services
Bug report: alarm, radio, favorites

1. I am trying to make the alarm sound simultaneously on all devices, but it doesn't work. I select the 'grouped rooms' option, but the selection is never saved.2. I enter the My Turner radio service, select a station, try to save it to my favorites, but it is never saved3. I try to start a radio station by selecting it from the recents, but it gives an error. However, if I start it by entering the specific radio service, it works. 

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6 months ago
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stevepowProminent Collaborator I
asked in Controllers and Music services
ROLLBACK APP

That’s all. No BS, no excuses, no hollow promises, no “future-ware”, no hyping the new trash app. Roll it back. Anything else is asinine. 

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6 months ago
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ShaneKContributor I
asked in Controllers and Music services
New Sonos App

Like a lot of people on this forum, I am extremely frustrated with the new Sonos App. I have multiple Sonos products that have been working for years, and most recently purchased a Sonos Sub Mini. But the new App would not allow the Sub Mini to register, having tried for hours, direct ethernet connection, etc. Looks like a lot of people are having the same issues online.I tried calling Sonos Support multiple times and the wait was 85+ minutes. I then tried the Chat and that was equally as useless. Having reinstalled the App multiple times, now the App cannot find ANY of my Sonos Speakers and the comment from Support was to do a factory reset on every speaker and reconfigure them all…. who knows if they will work again.So I now have a useless Sonos system having spent $$$ over the years. How does Sonos get away with this? Their brand is clearly on the decline. I am obviously returning the Sub Mini as I can; the rest of the system is currently very expensive paperweights…. 

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6 months ago
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stevepowProminent Collaborator I
asked in Controllers and Music services
OMG, the WEB App is trash too!

I drill down to find a song in my library, click on a song, nothing happens - WTF?  Can’t add to queue bad enough, but can’t even play music.  I get a list of all the songs I cannot play - ya’ll punking the death out of us.  Seriously, what in the hell was Sonos thinking with this?  We bought it to play music.  That doesn't’ even work?I see all the long list of songs in my library and try to search - what happens?  It takes me to search GD streaming services.  Why?  There’s a search bar right there, but no!  Doesn’t work right.  I have more than 5000 songs in my library - no way I’m manually searching that. WTFFFFFF!!! You jerks.Sonos are morons with this release.  I feel like taking all my Sonos gear into the street and burning it. I know that’s irrational and I won’t do it, but damn - you complete jerks for this release!

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6 months ago