Today I noticed my Amazon Music subscription had auto charged at £17.99 a month instead of £9.99. When challenged about this, Amazon has told me that it's because the Sonos app has activated the requirement for a Family subscription instead of an individual one. And that changes were requested via the Amazon App on 7th July. My problem was that I was out of the UK, on a cruise for the first half of July, and had no internet connection. I have immediately cancelled my Amazon Music subscription, but remain so frustrated and annoyed that the troubled Sonos app can make these changes to my Amazon account without my approval. Has anyone had these problems, as I'm now left with 8 ineffective Sonos speakers.....
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Sonos has absolutely no control over your Amazon Music subscription, however there have been multiple reports of Amazon Music either automatically subscribing/ renewing or upgrading to the Family tier. The Amazon operator you spoke to is talking BS.
Have a look at Reddit or Google.
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