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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,114 Topics
  • 55,548 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8114 Topics
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MbirdContributor I
posted in Controllers and Music services
turn off auto updates

I have turned off auto updates and reinstalled the old version of the sonos app, the one that actually functions. I have done this 3 days in a row now, but somehow sonos is still updating to that dysfunctional new update. Why is disabling auto update not working?

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6 months ago
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MagnerContributor I
asked in Controllers and Music services
new app

How do I use the new app I seem to just go around in circles and then I am unable to do anything with it. I can’t even change between tv and radio!

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6 months ago
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alek2132Contributor I
asked in Controllers and Music services
Spotify Connect Won't Play Until I Skip Track

I have two era 100s setup in stereo mode and when I connect to them via spotify connect by playing the song, it will connect but no audio will play until I skip the song I wanted to play and go to the next one. The only way I can get it to immediately play the current song I want is to skip to the next one and then go back. This is a minor issue but very annoying so would appreciate a solution. Many thanks

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Airgetlam
6 months ago
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jdambrosioContributor I
posted in Controllers and Music services
Playlists Can't Loop?

Hi there, I am using Sonos in a commercial setting with Soundtrack Your Brand. We have been having an issue where once a playlist plays through once, the music will just stop. I can’t find a way to loop or queue new playlists through the app. Has anyone experienced anything similar or know a fix to this?

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Bumper
6 months ago
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DamacoContributor I
posted in Controllers and Music services
New application disaster?

Why new application is such a disaster?Why no answer to call made ? because 60 minutes of delay to have someone on the phone, who will wait?Funny part is that the sonos one is playing music But the disaster application do not detect the system... which is working!AwfulWhat are you doing to solve this?Is there anyone behind digital screens?

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6 months ago
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antoinelAvid Contributor I
asked in Controllers and Music services
3rd-party app to have Sonos controls on iPhone lock screen ?

Now that it seems pretty clear we will never get this back to the standard iPhone app, are there any good alternative on the App store to be able to control the Sonos system from the lock screen of the iPhone ?Thanks

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6 months ago
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missliwContributor I
asked in Controllers and Music services
updated app-system not working

updated app-system is not working.

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Pools-3015
6 months ago
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Tel2Contributor I
posted in Controllers and Music services
Sub not adding to system

Since the new app update my sub won’t now add to the app or system. I can’t remove it because it’s not registered. It seems the app has thrown it off

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6 months ago
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Ok_mikeContributor I
asked in Controllers and Music services
New App, Alarms, Sirius

It doesn’t work! Worked fine for years on the old app. Delete recreated the alarm, nothing. Works with Pandora.

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6 months ago
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jeremy380Contributor I
asked in Controllers and Music services
Looking for a copy of the Sonos S2 application for windows.

Couldn’t help but notice that the mobile apps for Sonos have been pretty thoroughly broken. I can confirm that the S2 application for windows still works. Problem is, I cant find a copy of the installer. It seems to have been pulled in favor of a cloud based service with the same (lack of) functionality as the new mobile apps. I’m very unimpressed by the new cloud based service. If I had wanted an invasive web service in my home, I would have a house full of google products.Does anyone know where I can download a copy of the Sonos S2 Application Installer for windows?

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6 months ago
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ScorchioContributor I
asked in Controllers and Music services
dual mode post update

My system is basically unusable now that dual mode has gone ffs  please bug fix asap sonos

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S
6 months ago
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Elizabeth79David.Contributor I
posted in Controllers and Music services
adding a radio station

Since the update, I cant seem to add radio stations,  or add my own music,  I can voice control the speakers that have that function. 

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6 months ago
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LandgroundContributor I
asked in Controllers and Music services
Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

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6 months ago
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JimmyD_1Avid Contributor II
asked in Controllers and Music services
How will this nightmare end?

After the app update today (Android) at least we got the icon back LMAO but other than that, still my system does not work. The problem is 100% with the latest firmware on my Sonos One.If I factory reset the speaker 4 or 5 times, ONE out of those 5 times I’ll get lucky and the speaker will successfully join my wifi network. Now when I open the app it says “no products found” but if I open and close it 20 times I’ll get lucky once and I’ll see the speaker and be able to play music.No, the problem is not my phone. I tried other devices including an iPhone.No, the problem is not my wifi network. I tried other networks and other routers. Not to mention the fact that all other devices on my network are working fine, and my Sonos One worked fine for many years until this pathetic firmware update. Oh, AND I TRIED WIRED TO MY ROUTER WITH AN ETHERNET CABLE AND GOT THE SAME FAILED BEHAVIOR.Roll back the firmware you say? Sure, except the new mobile app doesn’t support that, and if I install the

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6 months ago
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edpr403Contributor I
asked in Controllers and Music services
Sonos app and Radio France service

When Radio France stopped being streamed by Tune In, Sonos provided a solution with the new Radio France service that could be installed and solved the problem… until it stopped working after a recent Sonos update.Any idea about what the problem is?

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6 months ago
Ted the wonder dog
Ted the wonder dogTrending Lyricist I
posted in Controllers and Music services
Please Help, my SONOS system may now be Junk after UPDATE.

Firstly I should say I am not good at computer gobbledygook.I mostly used my Sonos system to listen to my extensive Music Library that’s stored on a Macmini. The only other features I used it for were, bedtime listening to classic.fm with sleep timer and a radio alarm in the morning.Recently my Sonos system became unusable, after the update of doom.I understand that going back to S2 Is not possible on Mac OS.Are there any third party controllers compatible with my many Sonos devices ( 6 speakers, 2 Amps, and Boost). We use Apple phones, Apple tablets and Macminis, MacBooks, Our music library is iTunes.Is there a way of making use of the Sonos junk with my library?Any suggestions welcome, I am retired and built up my music system think it would last me out but now Sonos seem to have abandoned me, it appears to be so much junk. I am NOT technically minded.

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UKMedia
6 months ago
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GahamHeadliner I
asked in Controllers and Music services
Sonos Please Just Give Us A Proper Answer

I for one am sick and tired of the marketing messages and speculation. I believe that it is time for Sonos to explain what is going and and to be honest and transparent with the user community.They need to confirm, what I think we all know, that the only way is forward.They need to be clear about what if any damage has been done to things like playlists. I suspect that they are there waiting for the app to provide the UI to manage them but Sonos know and can tell us.They need to give a rationale for how they determined the priority for reinstating features. In an ideal world they would let us vote but I think they are too stubborn for that.And they need to act like adults, apologise for the disruption and stop treating those of us asking the questions as if we are in the wrong.Sonos, enough is enough, I’m tired of your attitude and I am sick of not having things explained in an open and honest way.

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6 months ago
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castallaLocal Superstar
posted in Controllers and Music services
NEW Splash Screen for latest update

Close attention to detail by developers 😜😭😅😎 

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6 months ago
Stuart_W
Stuart_WWorld-Class Superstar
asked in Controllers and Music services
New App. Break & Re-Create Stereo Pair

Hi I enabled Sonos voice in my bedroom speakers so I can use sleep timers again since Sonos deprecated that in their latest release. It turns out that the Sonos One with the microphone is at the “wrong” side. So as a first step I’m going to swap the speakers. But have a couple of questions if I may. How does Sonos define L and R in relation to a stereo pair. Is it standing in front of the speakers and looking away from them or looking towards the speakers? If I decide to break and recreate the stereo pair will the new but hobbled app be able to do that? I use iPad and iPhone to latest iOS and S2 controller.Many thanks

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Stuart_W
6 months ago
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vmcreatorContributor I
asked in Controllers and Music services
Sonos App 80.00.x0

Upgraded Sonos App on iPhone yesterday from v16.1 to 80.00.04. Now everything is broken:Cannot see the tracks I added to my playlists in 16.1. No Update Music Library feature. No option to create a new Music Library on a network source. Generally all Music Library setup has disappeared ! SUMMARY - Music Library configuration that was under System in 16.1 has all disappeared !

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6 months ago
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Captain BigglesAvid Contributor I
posted in Controllers and Music services
Further sidelining of NAS Music Library in new Sonos App??

I can’t see any mention of a (NAS) Music Library in the promotional content for the new Sonos App. There is plenty of mention of “favourite Music Services” though.Please please tell me that, unlike the new search, support for NAS music libraries is not being further sidelined? This is one of the things that drew me to Sonos in the first place (in 2008 FYI).Joel

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DGR1
6 months ago
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MparkmanContributor I
posted in Controllers and Music services
connecting with new app

Cannot join as guest 

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6 months ago
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CultureContributor I
asked in Controllers and Music services
how to add storage device to play music on the new app

Hey I would like to know how  to add your storage device to your new Sonos app because on the old app you could have do it via you phone it doesn’t appear under sources.

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6 months ago
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tblakeContributor I
asked in Controllers and Music services
the queue

The queue shows the correct list of songs but it highlights the wrong song that’s actually playing. Whats going on?

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6 months ago
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Bill5Contributor I
asked in Controllers and Music services
Arc soundbar

My soundbar is saying it is not registered. I am not getting any sound. How do I fix it?  When I hit the fix it tab it does nothing! Moderator edit: typo corrected 

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6 months ago
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