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Today...for the first time after spending months trying to follow confusing and incorrect ‘support’ via the community after the app update basically bricked my system...after calling...chatting...with others...I got Dana...finally (after spending 1.5 hours on the phone) got my system operational! 

I want to thank them for their unbelievably patient and personable support!

I have asked them to screen shot what we did.  In real terms all of us could do this ourselves...if we had clear guidance.  Not words and links but images and steps.

The full library integration is still not there...but that I can wait for.  Not being able to listen to my music for months...was unacceptable.

It is a lovely sunny day here made even better with the excellent support provided today by Dana!!

Just call them...and they will screen share...and they will sort it out...or at least Dana will ;)

Hey @MeganUK,

Welcome back to the Sonos Community!

Sorry to hear you had so much trouble with your Sonos system and despite not everything back to where it should be, I am glad to pass on your feedback to Dana 😀

I have also taken note about the option of adding visuals to our support articles. Thank you for your post and all the feedback!


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