Today...for the first time after spending months trying to follow confusing and incorrect ‘support’ via the community after the app update basically bricked my system...after calling...chatting...with others...I got Dana...finally (after spending 1.5 hours on the phone) got my system operational! 

I want to thank them for their unbelievably patient and personable support!

I have asked them to screen shot what we did.  In real terms all of us could do this ourselves...if we had clear guidance.  Not words and links but images and steps.

The full library integration is still not there...but that I can wait for.  Not being able to listen to my music for months...was unacceptable.

It is a lovely sunny day here made even better with the excellent support provided today by Dana!!

Just call them...and they will screen share...and they will sort it out...or at least Dana will ;)