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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,117 Topics
  • 55,561 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8117 Topics
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CultureContributor I
asked in Controllers and Music services
how to add storage device to play music on the new app

Hey I would like to know how  to add your storage device to your new Sonos app because on the old app you could have do it via you phone it doesn’t appear under sources.

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6 months ago
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tblakeContributor I
asked in Controllers and Music services
the queue

The queue shows the correct list of songs but it highlights the wrong song that’s actually playing. Whats going on?

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6 months ago
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Bill5Contributor I
asked in Controllers and Music services
Arc soundbar

My soundbar is saying it is not registered. I am not getting any sound. How do I fix it?  When I hit the fix it tab it does nothing! Moderator edit: typo corrected 

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6 months ago
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lcdoucetContributor I
asked in Controllers and Music services
who allowed this update to go through without making certain it works

My system constantly does not automatically connect.  Although I can resolve the issue, my family cannot.  What are my options here? 

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6 months ago
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CuzFeesheEnthusiast I
posted in Controllers and Music services
Unable to play song ‘song’ - the song is not encoded correctly. Issue since 15.2

Since the 15.2 release there is quite a few songs that display this error when trying to play them.  These seem to be mainly songs that are not lossless.  They were purchased over time from Apple Music.  They will still play if I use the Apple Music app, but they will no longer play from Sonos app.  I suspect some lossy codex broke with latest release. Occurs with all my Sonos products.Is this a known issue? 

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6 months ago
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surrenderedContributor I
asked in Controllers and Music services
How do I add the music from my NAS?

From everything I’ve been reading, Sonos is still using outdated protocols for accessign NAS stored nusic - am I right? Like SMB1 which is notoriously insecure. Not that it matters anyway, I can’t find how to add it even if I wanted the potential insecurities.Where/how do I add the NAS? All the dox state I click the settings icon and go to the Music Library menu item, except there’s no such thing. I’m on the latest app version and it doesn’t have it, neither does the desktop version. This should be simple… they’re both on the same network.

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6 months ago
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Timberlyon58Contributor I
asked in Controllers and Music services
new app

I have two rooms set up, after updating to new app, I can’t find one of the rooms.  My wife has old app still and she can find the room I cannot, but she can no longer see the second room

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Airgetlam
6 months ago
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Nick the VillaContributor I
posted in Controllers and Music services
New app

I got an email saying that fixes to the new app, or a completely new app, would be available today. Where is it? How do I get it? I’ve been on Apple’s App Store and all I can find the new crap app. 

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6 months ago
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riverdartboyContributor I
asked in Controllers and Music services
Can't connect the app my Sonos 5

I have just bought my second sonos 5 and wanted to use them in stereo. I hadn’t been using the previous sonos app for a while just playing through spotify. I upgraded the new app for android and it can’t find my new speaker, insists on doing a software update that never completes and keeps giving me error 1000 and 1002 codes. Should i just wait a few days and reinstall the app once you guys have fixed the bugs?

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6 months ago
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NBYRONCContributor I
asked in Controllers and Music services
New App: How do I mute a single zone within a group?

I recently downloaded the most recent SONOS app on May 17, 2024. How do I mute a single SONOS zone within a group? In the previous versions, we as users had the ability to mute/unmute multiple zones simultaneously or “single zones within a group” at our discretion. Having the ability to mute a “single zone within a group” is a reasonable expectation…and tickets to entry for a music app like SONOS.Has anyone figured out how mute a single zone within a group? If so, can you reply, and share how to do it?

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6 months ago
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DieterojContributor I
asked in Controllers and Music services
opening and closing sonos by iphone as well as changing loudness

I have 2 groups of sonos players. When trying to start music there always is a problem to get the right group, furthermore loudness changes have to be initiated several times before it works ( at the iphone it always switches back to previous loudness)this was not the case before the update - the update is very disappointing, not an improvement 

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6 months ago
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Philip sContributor I
asked in Controllers and Music services
upgraded sonos and cant access radio

I have just upgraded to the latest version, and I can now only play from the Sonos Port.  Whenever I try to play the radio I get the message “something went wrong Try again”. Which is a pretty awful error message

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6 months ago
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SteveRaptorContributor I
asked in Controllers and Music services
Sonos One - Update (New App)

When attempting to add a new sonos one to my existing system, I am prompted to install the update. I have tried factory resetting multiple times, reset the new app, tried a wired connection - but always end up getting stuck here  

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6 months ago
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MissionspartaEnthusiast II
posted in Controllers and Music services
5/21 Update - Sonos Boost

I have a Google Mesh setup and never had a problem with it with Sonos (I know all the stories about the bands) . Update new app and it keeps dumping my system. Support blames the mesh and it's band with choosing. I mention I have a Boost I never installed but saw it wasn't working with the new app. Move to an hour later and a new update lists fixing issues eith the Boost. Open the box, start the install. After it sees the Boost, it tells me to disconnect the ethernet cable to start the next step. When I do that, it just shoots back to the settings page. Have tried two dozen times and the exact same thing each time. Anyone else know how to get around this?

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6 months ago
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ClanreedContributor I
asked in Controllers and Music services
Amp not registered.

Attempting to add 2nd Amp.  For several days would not accept the pin. Today it accepted the pin and now shows up as “not registered”.  amp is connected to Ethernet.   The button bellow the Amp is not registered says “Fix it”. get a let’s Finnish adding your Sonos Amp to your system, hit continue, message reads, There’s a update available for your Sonos Amp that must be completed before you can use it. Hit the update button and get Error Code 1002

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Bumper
6 months ago
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Stu Brad 1967Contributor I
asked in Controllers and Music services
system not connecting

My speakers have stopped working since the app update 

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6 months ago
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AllbridgeContributor I
asked in Controllers and Music services
Sonos Appearance Changed

My app changed on my IP phone and I no longer can access or find my personal Lists I set up over the years

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6 months ago
Edgie70
Edgie70Renowned Enthusiast I
asked in Controllers and Music services
another new app post

Hi guys , I've done all the updates that's been sent out by Sonos to the new app and STILL there are no notification area controls for the home screen and Trueplay does not appear in the app , there's no toggle to turn it on or off , it also flashes up " can't connect" when I open the app , even now a couple of weeks on and the app is still garbage 🗑️

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Edgie70
6 months ago
press250
press250Prodigy III
posted in Controllers and Music services
New Web App Discussion Thread

Splitting off a thread for the new Web App in an effort to separate feedback from the ‘announcement’ thread that is justifiably dominated by mobile app feedback.First and foremost, thank goodness the Windows (and Mac?) Desktop Apps still work! That allows us to use (okay, attempt to use) the new web app without going completely ballistic.I’ll start with something nice to say: it’s amazing that the Web App works, being quite an architectural departure from anything before. It picked up my local library and played music AOK on my first go.QUESTION: has anyone seen album art from their local library display in the Web App? I’ve not seen any such album art display, be it albums in Sonos Favorites or navigating through Your Sources > Music Library > Albums or zooming down to a single album or ‘now playing’. Using a streaming service, all of those methods display album art so the functionality is kinda sorta there. And yes, I’ve waited a full 90 minutes for something to happen.I’ve rea

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6 months ago
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WillsAContributor I
asked in Controllers and Music services
Sonos Radio Rock Pantheon

where is Sonos radio rock pantheon? I can no longer find it after upgrading the app.

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6 months ago
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FLYNN'S LANDINGContributor I
asked in Controllers and Music services
Sonos is Unusable!

It’s been over two weeks since I purchased my Move 2 and I’m still unable to use it due to the new update.  Each time I try and add the speaker it says “Sonos needs local network access for set up.  In iOS settings, tap Local Network, then return to the Sonos app.”The “local network” is already toggled on, and when I return to the Sonos app, it redirects me to turn on “local network”… which is already turned on.  The app is stuck in circles with no fix to be found.  I can’t even use bluetooth on this speaker as you have to first set it up in the app.  It’s basically a $400 paper weight!  I feel like I’m taking crazy pills!  Sonos has not even bothered to informed us on when or if they ever plan on resolving this issue!I don’t care about alarm clocks or the new crappy interface.  I just want to use the damn thing!Oh, and good luck adding your new headphones to this nonsense! … Thinking of switching systems all together if this is how Sonos is gonna roll. 

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buzz
6 months ago
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Mateo298Contributor I
asked in Controllers and Music services
sonos app issues

App not connecting to my music library on iOS 

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6 months ago
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martialbordeauxContributor I
posted in Controllers and Music services
liste de lecture nouvelle version

Bonjour Dans la nouvelle version de l appli.Où se trouve nos listes de lecture que l on a complété depuis des années ? Moderator Note - Translation by Google:Good morning In the new version of the app.Where are our playlists that we have completed over the years?

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6 months ago
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jamesisaburyfanContributor I
asked in Controllers and Music services
Searching for locally-stored music in new app

A very basic question.I have all my music stored on my Mac in iTunes. I used to use the Search function in the old app to find albums and individual songs and play them through 2 x Sonos 1, a Sonos 3 (old school) and a Sonos Roam.Now, it looks like this option has been taken away from me in the new app.Why? Will this functionality be restored in alter app updates?

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6 months ago
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Butts CatTrending Lyricist I
asked in Controllers and Music services
Does trueplay still exists?

Hi there, Android user here.I borrowed an iPhone to calibrate my speakers, right after the new App was rolled out (first version of the new App).I am pretty sure I saw the “trueplay on/off” switch on my Android right after this.Today (I think there was one update to the new app), I do not see  the “trueplay on/off” switch anymore.What does that mean?Are my speakers not longer trueplay calibrated? Did I somehow lose this new calibration? Is just that “on/off” switch missing in the new update. Does trueplay not longer exist?The third topic I ask, because additionally I can not use the automatic Trueplay feature on my Sonos Move (v1) anymore. There is no way to turn the build in microfone on. Not with the app and not with touch control on the Move itself.

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TiJay13
6 months ago
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